The Role of Vendor Legitimacy in IT Outsourcing Performance: Theory and Evidence

Information technology outsourcing (ITO) relationships today are facing increasingly turbulent environments. This research examines ITO performance by focusing on client firms’ perceived legitimacy of vendors, termed “vendor legitimacy,” consisting of pragmatic, cognitive, and moral dimensions. Based on our surveys with executives and managers at 200 ITO client firms, the study’s findings present the imperative to actively manage vendor legitimacy for achieving and sustaining ITO performance. Specifically, at the strategic level, clients’ perception of vendors as mutually aligned, long-term-oriented, tightly integrated partners is critical. At the operational level, clients should collaborate with vendors to design and establish interorganizational routines that undergird vendor legitimacy. At the managerial level, clients’ relational governance plays a pivotal role in attaining procedural justice, ethical standards, and fairness in the interorganizational collaboration. In sum, our study suggests that creating a dedicated corporate function or unit for continually overseeing and assessing a portfolio of vendors and swiftly identifying and responding to potential issues and crises related to vendor legitimacy would be a worthwhile investment.

Resilience and Urban Regeneration Policies. Lessons from Community-Led Initiatives. The Case Study of CanFugarolas in Mataro (Barcelona)

This paper addresses socio-ecological, community-led resilience as the ability of the urban system to progress and adapt. This is based on the socio-cultural, self-organized case study of CanFugarolas in Mataró (Barcelona), for the recovery of a derelict industrial building and given the lack of attention to resilience emerging from grassroots. Facing rigidities (stagnation) observed under the provisions of urban regeneration policies (regulatory realm), evidenced in the proliferation of urban voids (infrastructural arena), the social subsystem stands as the enabler of urban progression. Under the heuristics of the Adaptive Cycle and Panarchy, the study embraces Fath’s model to analyze the transition along, and the interactions between, the adaptive cycles at each urban subsystem. The mixed method approach reveals the ability of the community to navigate all stages and overcome successive ailments, despite seemingly insurmountable obstacles (traps) at the physical support (built stock) and the regulatory arena (urban planning). Further, cross-scale, social-centered interactions (panarchy) are also traced, becoming the “sink” and the “trigger” of the urban dynamics. The community, in the form of an actor-network, becomes the catalyst (through Remember/Revolt) of urban resilience at the city scale. At a managerial level, this evidences its temporal and spatial complementarity to top-down urban regeneration policies.

Competency framework validation: application in textile industry

Previous research on the subject has reported that competency-based management has a constructive impact on organizational and employees’ performance. One way of presenting human resource competencies is through a formal framework. This study is part of a project to validate a scientifically developed competency framework and assesses the prospects of its application in specific industrial sectors of Pakistan. This methodological work was carried out with background learning in the first phase and a survey was conducted in second phase involving practitioners and experts from the textile industry. Their responses were used to validate the face and content of the framework. Participants were given a presentation on the methodology followed in developing the competency framework and provided a questionnaire for feedback. Out of 75 participants from the textile industry, the majority were from human resource, sales, marketing, information technology, finance, operations, engineering, quality and logistics at managerial level. Participants validated the framework design and contents without suggesting any changes. This study gave confidence about the framework, its development methodology, its format and presentation before bringing in practice.

Pengaruh Partisipasi Anggaran Terhadap Kinerja Manajerial Dengan Komitmen Organisasi Dan Motivasi Kerja Sebagai Variabel Moderasi

This research intention to determine the effect of budget participation on managerial performance with organizational commitment and work motivation as moderating variables. The sample of this study were employees at managerial level (top and bottom). Researchers distributed 100 questionnaires spread to several manufacturing companies. Of the 100 questionnaires, 56 questionnaires were collected and 45 questionnaires were processed. The data collected were processed using the Multiple Liner Regression Correlation Test and Moderated Regression Analysis (MRA). Before testing the hypothesis, the researcher tested the validity, reliability, and classical assumption. The results showed that budget participation has a positive effect on managerial performance, even so when budget participation has a positive effect on managerial performance when moderated by organizational commitment and work motivation

The long and winding road of eHealth. The service ecosystem perspective

Purpose This paper aims to investigate the eHealth ecosystem’s evolution during the coronavirus disease 2019 (COVID-19) pandemic and its effects on the progression of care for patients with chronic cardiovascular disease. Design/methodology/approach To attain the aim of the study, this study chose to adopt a qualitative method that matches the complexity of the issue. The study was conducted in a real context through 44 face-to-face semi-structured interviews of key informants at different levels of the Italian eHealth service ecosystem, via Microsoft Teams. The interviews were carried out from June 2020 to January 2021. In this research, we adopted an abductive approach that enabled a process where the theoretical framework and the data analysis evolved at the same time. Findings The study results were used to develop a conceptual framework that considers the key factors enabling and constraining the evolutionary process of the eHealth service ecosystem. In particular, the drivers that emerged from the study were actor role empowerment, actor–network engagement and resource reconfiguration while the inhibitors were inter- and intra-actor misalignment, resource myopia and the platformisation gap. The findings also revealed the pivotal role of the meso level in the development of the eHealth service ecosystem, boosted by the COVID-19 pandemic. Originality/value By adopting a service ecosystem perspective, this paper contributes, at both a theoretical and a managerial level, to a better understanding of the dynamics related to the diffusion of eHealth. The study identifies the main issues that researchers, managers and policymakers should address to support the evolution of the eHealth service ecosystem, with particular regard to chronic cardiovascular disease.

Factor Influencing Basecamp Location Selection of Highway Projects Based on Spatial Analysis

The highway project has a significant challenge in carrying out its work. The procurement of massive and constant materials is a significant problem. There are problems in basecamp selection: high transportation costs due to the distance to the raw material from the quarry, and on a managerial level, selection of basecamp location is the basis for construction firm management in controlling costs, time, and quality of the project. The literature review has mapped technical and non-technical factors in two decades. However, the lesson learned from historical data as a basis for decision-making is limited—the mileage factor between the quarry to the basecamp and from basecamp to the project site. This study aims to analyze the factors that influence determining the basecamp location for highwayprojects. The research method used is a case study, with a qualitative approach strategy using a questionnaire from experienced parties in similar projects. Analytical Hierarchy Process approach and in-depth interview with the former technical manager of highway project from a construction company were used as a decision support tool. The results showed that a priority of basecamp selection was determined based on the factor of the distance from the base camp to the project site, the distance from the basecamp to the quarry, the plan for independent material production. Apart from technical constraints, licensing and social issues were a factor in the location determination stage. This study contributes to the decision-making model for selecting basecamp locations at the managerial level in a construction company.

Difficulties of Global R&D Projects: A Bridge Manager’s Perspective

In recent years, technology firms have been facing a highly competitive environment on a global scale. The firms are accelerating to establish R&D sites abroad in order to access global knowledge resources. In this context, global R&D projects have become more complex and R&D bridge managers (BMs), who facilitate global research collaboration, play a pivotal role here. This study aims to investigate the difficulties that BMs are facing and to explore the roles of BMs in global R&D projects. We interviewed nine BMs who have facilitated global R&D projects and propose a model depicting four common and critical difficulties present in facilitating research collaboration between teams in the home country and foreign R&D teams. The unique contribution of this paper focuses on the individual managerial level, while most previous studies on global R&D mainly focused on an organizational level.

Patient involvement at the managerial level: the effectiveness of a patient and family advisory council at a regional cancer centre in Sweden

Background In cancer care as well as other types of treatment and care, little is known about the contribution of Patient and Family Advisory Councils (PFACs) operating at the managerial level in healthcare organizations. The aim of the study was to investigate the effectiveness of a Swedish PFAC operating at the managerial level at one of Sweden’s six regional cancer centres. Methods This was a qualitative, single-case study based on interviews with PFAC participants and meeting minutes from PFAC meetings. These were analysed using a modified version of a framework developed by Abelson et al. to design and evaluate collective involvement processes in the healthcare sector: (i) representation; (ii) information; (iii) process or procedures and (iv) outcomes and decisions. Results The descriptive representation was good regarding geographical location and cancer diagnosis. Information from the regional cancer centre was an important part of the meeting agenda. The procedures encouraged everyone to speak up, and the participants saw the representatives from the regional cancer centre as allies against the hospitals and regions, raising some questions about the PFAC's independence. Regarding outcomes, most participants did not know to what extent their work had led to any improvements in cancer care. However, they still regarded the council as effective, as issues the participants raised were listened to by the representatives from the regional cancer centre and ‘taken further’ in the healthcare organization. Conclusions The participants were satisfied with being listened to, but they found it difficult to know whether their work had led to improvements, in part because they did not know enough about how the healthcare organization worked above the care-provision level. This was a hurdle to achieving change. The study suggests it is more difficult for patients and next of kin to participate at the managerial level, compared to the care-provision level in healthcare systems, where they could potentially influence important aspects of cancer care and policy, since it is at these levels strategic decisions about priorities in cancer care and service configurations are made. This indicates that there is a particular need for guidance and support for patient and public involvement to work successfully at this level, which may include relevant education and training in system knowledge.

Effects of Green Human Resource Management on Employee Green Behavior: Moderating Role of Employee Environmental Knowledge

The study was conducted with an objective of measuring the effects of green human resource management (green HRM) practices on employee on-the-job and off-the-job green behavior within the context of garments industry in Bangladesh. Moreover, the study tested the moderating effects of employee environmental knowledge on the relationship between green HRM practices and employee on-the-job and off–the-job green behavior. A self-administered questionnaire survey was conducted in order to collect data from the participants. Two hundred and seventy employees working at the managerial level of garments factories in Bangladesh participated in the survey. Moderated regression analysis was employed to test the proposed research model. The study findings revealed that green HRM practices positively and significantly influenced employee on-the-job and off-the-job green behavior. This findings suggest that employee green behavior displayed both inside and outside the organization stem from the learnings and experiences inside the organization. Employee environmental knowledge was also found to moderate the effects of green HRM practices on employee on-the-job and off-the-job green behavior indicating that green HRM effects are stronger in case of environmentally concerned employees. The study findings provide HR professionals and policy makers with the guidance regarding the promotion of employee green behavior for improving environmental performance.