Classification on Participants Renewal Process in Insurance Company: Case Study PT XYZ

2021 ◽  
Author(s):  
Deddy Utomo ◽  
Noperida Damanik ◽  
Indra Budi
Keyword(s):  
Renewal Process ◽  
Insurance Company

Dealing with Misselling: Impact of Behavioural Interventions on Insurance Agents

2021 ◽  
pp. 263145412098771
Author(s):  
Biju Dominic ◽  
Reshmi
Keyword(s):  
Control Mechanism ◽  
Self Control ◽  
Insurance Company ◽  
Ethical Challenges ◽  
Behavioural Interventions ◽  
Insurance Agents ◽  
Insurance Policies ◽  
Ethical Violations ◽  
Long Run

This case study is about misselling of insurance policies and associated ethical challenges in a leading insurance company. Pro-organisational ethical violations mostly remain unnoticed and are often protected by implausible explanations. In the long run, persistent rationalisation makes malpractices a norm. The present work describes the interventions applied by a consulting firm to bring behavioural integrity. The consulting firm found that socialisation, rationalisation and institutionalisation considerably influenced people’s behaviour at the workplace and normalised unethical behaviour of insurance agents. It architected the behaviour of salespeople by specifically designed interventions through self-control mechanism and nudges. These interventions developed integrity in employees and reduced the number of cautions, warnings and terminations.

Gedeeld leiderschap en proactiviteit in Het Nieuwe Werken

2015 ◽  
Vol 28 (4) ◽  
Author(s):  
Martine J.H. Coun ◽  
Cees J. Gelderman ◽  
José Pérez-Arendsen
Keyword(s):  
Leadership Styles ◽  
Significant Relationship ◽  
Shared Leadership ◽  
Insurance Company ◽  
New Ways Of Working ◽  
Feedback Culture ◽  
Indirect Impact ◽  
The Individual ◽  
The Impact

Shared leadership and proactivity in the New Ways of Working Shared leadership and proactivity in the New Ways of Working Increasingly, employees are experiencing so-called New Ways of Working (NWW), facilitated by advanced ICT. They must deal with more autonomy and responsibilities in combination with flexibility in time and location of work. It has been argued that NWW combine well with novel leadership styles, such as shared leadership, although this relationship has not been studied before. Similarly, the expected consequences of NWW on proactivity of employees and teams requires academic investigation. This paper reports on a study on the impact of NWW implementation on shared leadership and the proactivity within SNS REAAL (a large banking and insurance company in the Netherlands). The case study is particularly interesting since NWW employees (N = 51) are compared with non-NWW employees (N = 77). The results confirm that NWW have a positive, significant relationship with team proactivity behaviour. In addition, the implementation of NWW can have an indirect impact on the individual proactivity of employees, which is only effective if team proactivity is promoted. Merely implementing NWW will not result in shared leadership. The findings suggest that NWW characteristics, such as an open feedback culture, more autonomy, and internal entrepreneurship, are most effective in the pursuit of proactivity and shared leadership.

Cognitive risk culture and advanced roles of actors in risk governance: a case study

2018 ◽  
Vol 19 (4) ◽  
pp. 327-342 ◽  
Author(s):  
Ruchi Agarwal ◽  
Sanjay Kallapur
Keyword(s):  
Systems Thinking ◽  
Systems Approach ◽  
Risk Governance ◽  
Research Approach ◽  
Insurance Company ◽  
Content Type ◽  
Cognitive Risk ◽  
Risk Culture ◽  
The Uk

PurposeThe purpose of this study is to explore the best practices for improving risk culture and defining the role of actors in risk governance.Design/methodology/approachThis paper presents an exemplar case of a British insurance company by using a qualitative case research approach.FindingsThe case study shows how the company was successful in changing from a compliance-based and defensive risk culture to a cognitive risk culture by using a systems thinking approach. Cognitive risk culture ensures that everybody understands risks and their own roles in risk governance. The change was accomplished by adding an operational layer between the first and second lines of defense and developing tools to better communicate risks throughout the organization.Practical implicationsPractitioners can potentially improve risk governance by using the company’s approach. The UK regulator’s initiative to improve risk culture can potentially be followed by other regulators.Originality/valueThis is among the few studies that describe actual examples of how a company can improve risk culture using the systems approach and how systems thinking simultaneously resolves several other issues such as poor risk reporting and lack of clarity in roles and responsibilities.

Use of the Benefits Management Methodology in an Insurance Company

2020 ◽  
Vol 16 (4) ◽  
pp. 1-13
Author(s):  
Vera Silva ◽  
Jesualdo Cerqueira Fernandes
Keyword(s):  
Structural Changes ◽  
Management Practices ◽  
Management Technique ◽  
Insurance Company ◽  
Is Implementation ◽  
Analysis Technique ◽  
Graphical Visualization ◽  
Complementary Analysis ◽  
Is Projects

The benefits management methodology is a complementary analysis technique to traditional project management practices. It dynamically evaluates the benefits associated with the implementation of an information system (IS), including all phases from planning to monitoring, both during and after the implementation. This article presents a case study of the application of the Cranfield School of Management's benefits management technique as it is applied to an insurance company. It identifies and quantifies the underlying benefits of IS implementation, organizational and structural changes, and alignment with the organization's strategy. The data was collected through analysis of secondary documents and interviews with insurance company employees. The main contribution of this article is to demonstrate the versatility of the Cranfield School of Management's technique during the study of IS projects. It provides a graphical visualization of the dependencies between all elements of the network.

Service Registry Design

2010 ◽  
Vol 2 (4) ◽  
pp. 1-21 ◽  
Author(s):  
Luís Ferreira Pires ◽  
Arjen van Oostrum ◽  
Fons Wijnhoven
Keyword(s):  
User Satisfaction ◽  
Information Needs ◽  
Design Space ◽  
Service Oriented Architecture ◽  
Insurance Company ◽  
Business Professionals ◽  
Service Oriented ◽  
Technical Issues ◽  
Comprehensive Framework

A service registry is a Service-Oriented Architecture (SOA) component that keeps a ‘catalogue’ of available services. It stores service specifications so that these specifications can be found by potential users. Discussions on the design of service registries currently focus on technical issues, while service registries should take into consideration information needs of business domain users. In this regard, the authors consider service registries as information services and develop a comprehensive framework for designing service registries. This framework introduces aspects that determine a design space for service registries. In this design space, the authors identify views, requirements, processes, and means in the design of a service registry that supports the lifecycle information of a service. A vital part of these requirements is further implemented and demonstrated in a prototype built as a ‘proof-of-concept’ for the framework. This paper also discusses a case study used to evaluate the prototype. In this case study, a registry prototype has been populated with realistic services of a large insurance company, and 21 experienced IT and business professionals from a consultancy organization evaluated the prototype for its user satisfaction.

Long-Term Evolution of a Conceptual Schema at a Life Insurance Company

2006 ◽  
pp. 202-226
Author(s):  
Lex Wedemeijer
Keyword(s):  
Business Environment ◽  
Insurance Company ◽  
Information Need ◽  
Life Insurance Company ◽  
Conceptual Schema ◽  
Doing Business ◽  
Schema Design ◽  
Derived Data

Enterprises need data resources that are stable and at the same time flexible to support current and new ways of doing business. However, there is a lack of understanding how flexibility of a Conceptual Schema design is demonstrated in its evolution over time. This case study outlines the evolution of a highly integrated Conceptual Schema in its business environment. A gradual decline in schema quality is observed: size and complexity of the schema increase, understandability and consistency decrease. Contrary to popular belief, it is found that changes aren’t driven only by “accepted” causes like new legislation or product innovation. Other change drivers are identified like error correction, changing perceptions of what the information need of the business is and elimination of derived data. The case shows that a real Conceptual Schema is the result of “objective” design practices as well as the product of negotiation and compromise with the user community.

scholarly journals Building Brand Equity through the Influence of Corporate Social Responsibility (CSR): A Case Study of Hollard Insurance- Kumasi

2017 ◽  
Vol 9 (1) ◽  
pp. 145 ◽  
Author(s):  
Daniels Reese Mensah ◽  
Joseph Yensu ◽  
Daniel Abayaakadina Atuilik
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Brand Equity ◽  
Positive Influence ◽  
Descriptive Statistics ◽  
Insurance Company ◽  
Brand Association ◽  
Corporate Social

Corporate Social Responsibility (CSR) is an important part of every business entity and as such has been described as a tool to build the brand equity of a business. Thus, understanding its implications help firms to build their brand equity. Therefore, this study investigates into building brand equity through the influence of CSR in Hollard Insurance Company, Kumasi. Questionnaires were designed and administered to a sample of 373 employees and customers of the Hollard Insurance Company. The data collected were analysed using descriptive statistics, cronbach alpha and multiple regression. The study shows that all CSR variables influence Brand Equity. However, Legal, Ethical, Voluntary and aggregated Corporate Social Responsibility significantly influence Brand Equity, with positive relationships. Ethical Responsibility was found not to be significant, but had a positive influence on Brand equity. The findings suggest that with Hollard Insurance commitments to legal, ethical and voluntary responsibility; they can present better view of their services by considering the CSR and include a positive brand association of their name in people's minds. It was further suggested that Hollard Insurance Company should review its CSR to assess the quality of legal, ethical and voluntary responsibilities to determine whether they are effectively carried out.

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