Evaluation Quality Service of a Digital Broadcasting Station with Automatic Equipment Backup

2021 ◽  
Author(s):  
Olga V. Tissen ◽  
Sergey V. Sai
Keyword(s):  
Quality Service ◽  
Automatic Equipment ◽  
Broadcasting Station ◽  
Digital Broadcasting

TANGGAPAN WAJIB PAJAK TERHADAP KUALITAS PELAYANAN DILIHAT DARI TINGKAT KEPENTINGAN DAN KINERJA PADA KANTOR PELAYANAN PAJAK KOTA BOGOR

2018 ◽  
Vol 2 (01) ◽  
pp. 14
Author(s):  
Eddy Supardi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Good Work ◽  
Satisfaction Level ◽  
Quality Service ◽  
Analysis Method ◽  
And Performance ◽  
Personal Tax

The Tax Payer obidience in fulfiling their taxation obligation will be influenced a lot by the satisfaction level toward the service fiscus. The aim of this observation is to know the response of Tax Payer toward service quality through importance and performance. The population which become the object of this observation is the personal Tax Payer registered in Bogor Tax Service Office and the number of respondents taken as the sample are 100 respondents with Slovin formula. The analysis method used is descriptive analysis and importance-performance analysis.   The result of this observation will be able to be used as one of the input to Bogor Tax Service Office in improving the quality service and for the following observation, especially those who take the same object as the observation in order to improve the quality service to the Tax Payer based on the service of its working way which is felt less. Otherwise it is important for The Tax Payer, maintaining the good work or balancing the service quality based on the working way which is evaluated less important by The Taxe Payer, but has been done reasonably well or very well by The Service Office

We're So Bad It's Funny - Effects of Using Humour in the Marketing Communication of Low-Quality Service Providers

2020 ◽  
Vol 4 (2-3) ◽  
pp. 84-99
Author(s):  
Ilias Danatzis ◽  
Jana Möller ◽  
Christine Mathies
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Purchase Intentions ◽  
Service Performance ◽  
Superior Performance ◽  
Service Research ◽  
Marketing Communication ◽  
Quality Service ◽  
Customer Expectations ◽  
Service Outcomes

Low-quality service providers who are unable or unwilling to compete through superior performance increasingly use humour in their marketing communication to generate positive service outcomes. Yet it remains unclear whether using humour to communicate poor service quality is indeed effective. Based on an online experiment in the context of budget hotels, this study finds that using humour to deliberately communicate poor service quality leads to higher purchase intentions and service quality evaluations by reducing both technical and functional service quality expectations. Theoretically, this study extends humour and service research by providing first empirical evidence for the viability of using humour as an effective tool for leveraging customer expectations of service quality rather than improving service performance. Managerially, these insights highlight how reducing customer expectations is an alternative strategy for attracting new customers and for achieving superior quality evaluations.

Design for automatic equipment and decoloration of snowmelt agent by wood vinegar liquid

2014 ◽  
Author(s):  
Yingmei Xu ◽  
Juan Wang ◽  
Ji Qi ◽  
Zhaoxia Song ◽  
Li Sun ◽  
...  
Keyword(s):  
Automatic Equipment ◽  
Wood Vinegar

KUALITAS PELAYANAN IZIN MENDIRIKAN BANGUNAN (IMB) RUMAH TINGGAL DI KECAMATAN KRAMAT JATI JAKARTA TIMUR

2015 ◽  
Vol 1 (2) ◽  
pp. 101
Author(s):  
Della Arumnitas Sudrajat ◽  
R. Akhmad Munjin ◽  
Irma Purnamasari
Keyword(s):  
Descriptive Analysis ◽  
Direct Interaction ◽  
Sampling Technique ◽  
Service Process ◽  
Improve Quality ◽  
Quality Service ◽  
Building Permit ◽  
Service Building ◽  
Theory Framework

This study aims to determine how service quality of Building Permit in District Kramat JatiResidential, East Jakarta. The population in this research is 48 people in the district who filed a Keramat Jati Residential petition. The method used in this research is descriptive analysis. The sampling technique used in this study is Incidental Sampling, which sampling technique by coincidence, that anyone who by chance met with the researchers can be used as a sample, which is deemed suitable by research. Then the amount used as many as 48 people. Theory framework used in this study is Ratminto and Winarsih 2006. Service is an activity or a description of the activities that take place in the direct interaction between a person with another person or machine physically and provide customer satisfaction. The result is that the services provided by the Kramat Jati’s subdistrict officer for the community applicant Building Permit Residential, located in the Good criteria with interpretation number is 3.52. The conclusion of this study is still a lack of discipline of officers in the service process that makes the event of delay that hinder the implementation of the applicant service Building Permit Residential, the researchers recommend the discipline of officers need to be improved so that every service process can run well and can improve quality of care provided to the public.Keywords : Quality Service, Building Permit, the Applicant Building Permit

A study into the feasibility of using the oxygen-hydrocarbon engine 11D58M as a basis for development of a high-performance multifunctional gas-generatorless rocket engine with oxygen cooling

2019 ◽  
pp. 67-80
Author(s):  
Boris A. Sokolov ◽  
Nikolay N. Tupitsyn
Keyword(s):  
Film Cooling ◽  
High Performance ◽  
Rocket Engine ◽  
Hydrocarbon Fuel ◽  
Gas Generator ◽  
Automatic Equipment ◽  
The Us ◽  
Upper Stage ◽  
Pump Assembly ◽  
Turbo Pump

The paper presents results of engineering studies and research and development efforts at RSC Energia to analyze and prove the feasibility of using the mass-produced oxygen-hydrocarbon engine 11D58M with 8.5 ton-force thrust as a basis for development of a high-performance multifunctional rocket engine with oxygen cooling and 5 ton-force thrust, which is optimal for upper stages (US), embodying a system that does not include a gas generator. The multi-functionality of the engine implies including in it additional units supporting some functions that are important for US, such as feeding propellant from US tanks to the engine after flying in zero gravity, autonomous control of the engine automatic equipment to support its firing, shutdown, adjustments during burn and emergency protection in case of off-nominal operation, as well as generating torques for controlling the US attitude and stabilizing it during coasting, etc. Replacing conventional engine chamber cooling that uses high-boiling hydrocarbon fuel with the innovative oxygen cooling makes it possible to get rid of the internal film cooling circuits and eliminate their attendant losses of fuel, while the use of the oxygen gasified in the cooling circuit of the chamber to drive the turbo pump assembly permits to design an engine that does not have a gas generator. Key words: Multifunctional rocket engine, oxygen cooling, gas-generatorless design, upper stage.

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