scholarly journals An Assessment of the Maintenance Management Effectiveness of Public Hospital Building Through Key Performance Indicators

2016 ◽  
Vol 8 (4-2) ◽  
Author(s):  
Mardhiah Farhana Omar ◽  
Fazdliel Aswad Ibrahim ◽  
Wan Mohd Sabki Wan Omar
Keyword(s):  
Performance Indicators ◽  
Public Hospital ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Public Hospitals ◽  
Maintenance Management ◽  
Key Performance Indicator ◽  
Management Effectiveness ◽  
The Public ◽  
Hospital Building

The importance of the facility maintenance management in the public hospital building has increased rapidly as many organisations aim to become world class. Maintenance management in hospital buildings recognized as a part of sustainability aspects in reaching optimum performances during at peak efficiency. Maintenance problem not only burden government and consumer but it also gives negative perception among foreigner that are made up investors and tourist from overseas, towards public of maintenance culture in this country. Therefore, aim of this study is to determine the key performance indicator (KPI) to seek the best strategy in maintenance management. A total of 32 questionnaires were distributed to maintenance manager. This survey covered 32 public hospitals including public hospitals in Northern region of Peninsular Malaysia. Majority of the respondent agrees that all the elements stated as a key performance indicators to maintenance management effectiveness. Ten factors were categorized as a key performance indicator to measure the effectiveness of maintenance management in the public hospital building. Result shows that monitoring and supervision, task planning and scheduling and computerized maintenance management system (CMMS) as a strong factors thus prove that maintenance manager as an important person and responsible to ensure the maintenance services operate with optimum performances. On the other hand, human resource management plays an important role to assist the maintenance team to achieving the objective and policy. Therefore, this discovery can evaluate implementation policy to increase further effectiveness of maintenance management level to any public hospital building. 

scholarly journals Key Performance Indicators Of Public Universities Based On Quality Assessment Criteria In Thailand

2011 ◽  
Vol 4 (9) ◽  
pp. 9 ◽  
Author(s):  
Kritsana Sukboonyasatit ◽  
Chaiwit Thanapaisarn ◽  
Lampang Manmar
Keyword(s):  
Quality Assessment ◽  
Performance Indicators ◽  
Public Universities ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Public University ◽  
Key Performance Indicator ◽  
The Public ◽  
Corporate Goals ◽  
Strategic Context

The research objective was to develop public universities key performance indicators. Qualitative research and interviews were employed with each public universitys senior executive and quality assessors. The sample group was selected by the office of the public sector development commission and Thailands public universities can be separated into three groups based on their quality assessment score: 1) the high scoring group, 2) the moderate scoring group, and 3) the low scoring group. The results showed that the high scoring group had set a clear strategic context such as vision, mission, core values and corporate goals. In the case of the moderate scoring group it was found that some sections of the strategic context, such as the vision and mission, had already been defined, but corporate goals were yet to be determined. The strategic context was not clear and remained inactive for the low scoring group. In additional, each public university should establish two different sets of key performance indicators; first, a common key performance indicator which is aligned with the public university mission to enhance macro education, and which can be separated by five assessment perspectives as follows: 1) to produce graduates, 2) to promote and expand the universitys research, 3) to provide academic services, 4) to preserve and promote the arts, culture and heritage, and 5) to manage the university. The second specific key performance indicator should be aligned with the universitys strategic context, especially its vision and goals.

Key performance indicators for the maintenance of public hospitals buildings in the Gaza Strip

Facilities ◽  
2015 ◽  
Vol 33 (3/4) ◽  
pp. 206-228 ◽  
Author(s):  
Adnan Ali Enshassi ◽  
Farida El Shorafa
Keyword(s):  
Health Care ◽  
Performance Indicators ◽  
Public Hospital ◽  
Gaza Strip ◽  
Key Performance Indicators ◽  
Public Hospitals ◽  
Building Performance ◽  
Content Type ◽  
Care Situation ◽  
The Gaza Strip

Purpose – The purpose of this paper is to identify and assess the key performance indicators (KPIs) for the maintenance of public hospital buildings in the Gaza Strip. Design/methodology/approach – Four KPIs were identified and evaluated in this paper: building performance indicators (BPI), maintenance efficiency indicators (MEI), annual maintenance expenditure (AME) and urgent repair request indicator. Twenty-one buildings in 13 public hospitals in Gaza Strip Governorate were taken as the sample of this study. Findings – The results indicated that the European Gaza hospital has the highest BPI score (81.66) and the Dorra hospital has the lowest BPI score (68.26). The findings revealed that the average AME for all hospitals was $13.8/m2 which is considered to be below the standard level of expenditure. The MEI for Gaza public hospital buildings was found to be equal to 0.3 which indicated low level of maintenance expenditure. Research limitations/implications – Unavailability of certain data, lack of maintenance documentation and comparison difficulty between the Gaza Strip and Israel due to political, cultural and financial situation were some of the limitations of this study. Practical implications – The Ministry of Health (MoH) can utilize the results of this study and consider it as benchmarking for maintenance management in public hospital buildings. This can improve the current maintenance situation which ultimately will improve the health-care situation in Palestine. The Palestinian MoH should look for external funding to increase the AME, as well as aim at increasing the MEI. Social implications – The health-care situation in Palestine will be improved. Originality/value – This study is considered the first study to identify and assess the KPIs in the Gaza Strip. KPIs will assist the MoH to compare the actual and estimated performance in terms of effectiveness, efficiency and quality of workmanship.

scholarly journals PERANCANGAN KEY PERFORMANCE INDICATORS KINERJA SUPPLY CHAIN PT. XYZ DENGAN PENDEKATAN BALANCED SCORECARD

2018 ◽  
Vol 5 (1) ◽  
Author(s):  
Joko Hardono
Keyword(s):  
Supply Chain ◽  
Balanced Scorecard ◽  
Analytical Hierarchy Process ◽  
Performance Indicators ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Key Performance Indicator ◽  
Hierarchy Process

Pengukuran kinerja Supply Chain PT. XYZ hanya melihat dari produktivitas perusahaan. Produktivitas hanya mampu mengukur kinerja proses internal, pada proses internal dalam satu hubungan rantai pasok. Perusahaan perlu merancang model pengukuran kinerja supply chain secara keseluruhan dan terintegrasi dalam suatu hubungan kausal, mulai dari pemasok, proses internal kepada pelanggan, untuk mengetahui efektivitas perusahaan rantai pasokan. balanced scorecard memenuhi perspektif yang diperlukan. Model balanced scorecard digunakan sebagai kerangka kerja untuk merancang Key Performance Indicator (KPI) dari kinerja supply chain PT. XYZ. KPI adalah desain berdasarkan 4 perspektif, yaitu: proses internal, pelanggan, pembelajaran dan pertumbuhan dan perspektif keuangan. Pembobotan untuk menentukan prioritas antara perspektif dan KPI dilakukan dengan menggunakan Analytical Hierarchy Process (AHP). Hasil dari analisis dihasilkan 20 KPI. perspektif proses internal yang berisi 9 KPI dengan berat total 21,0%, perspektif pelanggan berisi 6 KPI dengan berat total 42,6%, Belajar dan perspektif pertumbuhan berisi 4 KPI dengan berat total 17,5%, perspektif Pemegang Saham mengandung 1 KPI dengan total berat 19,0. Kata kunci: Key Performance Indicator, Supply Chain, Balanced Scorecard, Analytical Hierarchy proceses

Delivering the National Trust's preservation purpose: mission, strategy and structure

2020 ◽  
Vol 62 (3) ◽  
pp. 152-159
Author(s):  
K Lithgow
Keyword(s):  
Northern Ireland ◽  
Cultural Heritage ◽  
Performance Indicators ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Relative Performance ◽  
The Public ◽  
Mission Strategy ◽  
Conservation Performance ◽  
Visitor Numbers

Whilst reporting on numerical-based activities such as income versus expenditure is relatively straightforward for organisations seeking to understand their progress in meeting their objectives, it is more difficult to present nonnumerical-based activities such as conservation and preservation in similar terms. However, without numerical key performance indicators (KPIs) conservation activities risk becoming invisible in organisational reporting, compared to activities that are easier to measure, such as, in heritage organisations that open their assets to the public, visitor numbers and income. The National Trust for England, Wales and Northern Ireland has devised a numerical measure to describe relative performance in reaching defined conservation standards, benchmarked against external standards such as the Canadian Conservation Institute's 'Agents of Deterioration' framework and the UK's Museum Accreditation Scheme. This paper describes the development and practice of this measure, the Conservation Performance Indicator (CPI), with particular reference to cultural heritage features, such as historic interiors, collections, buildings and archaeology, and in the context of the evolution of a devolved structure.

scholarly journals Identification and Ranking of Key Performance Indicators in Building Construction Projects in Kenya

2021 ◽  
Vol 11 (1) ◽  
pp. 6668-6673
Author(s):  
M. Mbugua ◽  
P. O. Ajwang' ◽  
M. Winja
Keyword(s):  
Performance Indicators ◽  
Environmental Performance ◽  
Construction Projects ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Building Construction ◽  
Relative Importance ◽  
Key Performance Indicator ◽  
Analytical Hierarchical Process ◽  
Pair Wise Comparison

Building construction projects suffer from many dangers such as cost and time overruns. A major reason for the failure of such projects is the lack of measurements of the construction performance. There is usually a disparity of judgment among the stakeholders when it comes to the perception of failure and success of a building construction project because it is based on personal indices. The aim of this study is to identify and rank the key performance indicators in their relative importance as a way to assist in building construction performance. A thorough literature review was conducted and 10 key performance indicators were identified. A questionnaire survey and interviews were used to collect data and the results were analyzed using the analytical hierarchical process, pair-wise comparison. As a result, the highest prioritized key performance indicator was safety, followed by time effectiveness and client satisfaction. The least prioritized key performance indicator was the environmental performance. The results of this paper may serve as a guideline in improving building construction projects.

scholarly journals ANALISIS PENGARUH KEY PERFORMANCE INDICATOR, PENETAPAN TARGET PAJAK, DAN JOB GRADE SYSTEM TERHADAP KINERJA KARYAWAN KPP PRATAMA KEBUMEN

1970 ◽  
Vol 7 (1) ◽  
Author(s):  
Gunarso Wiwoho
Keyword(s):  
Hypothesis Testing ◽  
Multiple Regression ◽  
Performance Indicators ◽  
Quantitative Methods ◽  
Performance Indicator ◽  
Employee Performance ◽  
Key Performance Indicators ◽  
Grade System ◽  
Clear Understanding ◽  
Key Performance Indicator

The management performance is a process of ongoing communication which involves building hope and clear understanding of work functions that expect to be done by employees and how they give contribution to organizational goals. Employee performance in any organization is always running fluctuatively. It needs requiring the performance growth including in The tax Servicing Office (LTO) Pratama that influenced by the application of ‘key performance indicators, attention toward the tax decision and job grade system (system peningkatan pekerjaan) which has long been applied in the KPP Pratama Kebumen. The existence of this is the writer background to do the research titled ‘The Effect Analysis of ‘Key Performance Indicators, Tax Target Decision and Job Grade System toward The Employee Performance at The Tax Servicing office (Kantor Pelayanan Pajak (KPP)) Pratama Kebumen’ The respondents were 30 employees who work at KPP Pratama Kebumen. The research uses descriptive method and quantitative analysis by SPSS 16:00. By quantitative methods, It tested by validity, reliability, the assumptions of classical testing, the analysis of multiple regression, hypothesis testing by using the test ‘t’ or test ‘f’. The hypothesis testing of the test ‘t’ shows that all variables have a significant effect on the performance except for the variable application of key performance indicators. Whereas the test ‘f’ results that the application of key performance indicator, tax target decision and job grade systems that have a significant effect to the employee performance of KPP Pratama Kebumen. Key words: the application of key performance indicators, tax target decision, job grade system, employee performance, multiple regression.

scholarly journals THE ROLE OF KEY PERFORMANCE INDICATORS (KPI) IN BANKING ACTIVITIES

2019 ◽  
Vol 8 (4) ◽  
Author(s):  
Adel A. Daryakin ◽  
Alexey A. Sklyarov ◽  
Konstantin A. Khasanov
Keyword(s):  
Mathematical Modeling ◽  
Performance Indicators ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Key Performance Indicator ◽  
Independent Variables ◽  
Banking Activity ◽  
Expert Commentary

The article shows the importance of key performance indicators in banking activities, the factors that determine the key performance indicators, the reasons for choosing a specific key performance indicator and the correct use of key performance indicators. The analysis of key performance indicators used in banking activities was carried out. The general classification of key performance indicators most often used in banking activity is given. Comparative analysis of the listed credit organizations on the main banking key performance indicators were carried out. To assess the effectiveness of credit institutions, economic and mathematical modeling is presented. The resulting factor of the model is the bank multiplier, and the independent variables are the most frequently used in the banking activity key performance indicators. Based on the economic and mathematical modeling, the forecasted values are computed, calculated as a trend over the last two years for all independent variables and a bank multiplier. The expert commentary is drawn from the prediction measures of the independent variables for the last two years. In addition, the article lists the reasons for the fall in the bank multiplier among the listed credit organizations

scholarly journals Perancangan Standar Penilaian Kinerja Pemeliharaan Lampu Jalan Berdasarkan Key Performance Indicators (KPI’s): Studi Kasus di Kota Padang

2016 ◽  
Vol 11 (2) ◽  
pp. 225
Author(s):  
Nilda Tri Putri ◽  
Insannul Kamil ◽  
Demi Ramadian
Keyword(s):  
Performance Indicators ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Key Performance Indicator

Sistem transportasi yang baik dan memadai merupakan hal penting yang harus diperhatikan untuk memenuhi kebutuhan pelayanan terhadap keperluan masyarakat dalam menjalankan aktivitasnya setiap hari. Aktivitas transportasi tidak hanya berlangsung pada siang hari, namun juga dilakukan pada malam hari sehingga keberadaan lampu penerangan jalan sangat penting untuk menerangi jalan dan melancarkan kegiatan transportasi tersebut. Saat ini kondisi lampu jalan di Kota Padang banyak yang mengalami kerusakan. Penyebab utama kerusakan lampu jalan adalah tegangan, yaitu beban puncak yang terjadi mulai dari pukul 18.00-23.00 WIB. Berdasarkan hal tersebut, penelitian ini menggunakan Key Performance Indicator (KPI) untuk menghasilkan standar penilaian kinerja dalam melakukan penilaian terhadap pemeliharaan lampu jalan yang ada di kota Padang. Perancangan dimulai dengan mengidentifikasi KPI yang didapatkan dari studi literatur. KPI yang telah didapatkan divalidasi kepada stakeholder untuk mendapatkan KPI yang cocok untuk diterapkan di kota Padang. Setelah itu dilakukan pembobotan KPI melalui perbamdingan berpasangan dengan menggunakan metode AHP.Keywords: penilaian, kinerja, key performance indicators, kinerja pemeliharaan lampu jalan

Responsible research and innovation key performance indicators in industry

2018 ◽  
Vol 16 (2) ◽  
pp. 214-234 ◽  
Author(s):  
Emad Yaghmaei
Keyword(s):  
Performance Indicators ◽  
Design Methodology ◽  
Performance Indicator ◽  
Key Performance Indicators ◽  
Responsible Research And Innovation ◽  
Key Performance Indicator ◽  
Content Type ◽  
Research And Innovation ◽  
A Company ◽  
Responsible Research

Purpose Responsible research and innovation (RRI) is taking a role in assisting all types of stakeholders, including industry members, in moving their research and innovation (R&I) initiatives to tackle grand challenges. The literature on RRI, however, focuses little on how industry can implement RRI principles. To solve this gap, the purpose of this study is to construct a conceptual framework for managing and assessing RRI principles in the industry. Design/methodology/approach Qualitative research was used to build the RRI key performance indicator list; 30 interviews were conducted to design a framework which was pilot tested in a company to identify how to align technology outcomes to the values, needs and expectations of the society. Findings This study depicts five successive RRI implementation levels and exhibits RRI key performance indicators. Drawing on extant models, this study develops RRI levels and indicators to discuss why industry should become engaged in RRI, how it can embed RRI principles into R&I processes and how RRI indicators can be managed systematically. Originality/value The connection between RRI key performance indicators and RRI levels determines how industry can integrate principles and methodologies of RRI into R&I processes. The model in the study shows how companies move from one RRI stage to another and this study aims to exhibit an ideal stage of RRI for industry.

Sign in / Sign up

Export Citation Format

Share Document