Organizational Empowerment Practices, Psychological Empowerment and Work Outcomes among Male and Female Front-Line Service Employees in Five-Star Turkish Hotels - Signs of Progress

2014 ◽  
Vol 4 (2) ◽  
pp. 39-45
Author(s):  
Ronald J.Burke ◽  
Mustafa Koyuncu ◽  
Jacob Wolpin ◽  
Şevket Yirik ◽  
Kadife Koyuncu
Keyword(s):  
Psychological Empowerment ◽  
Work Outcomes ◽  
Front Line ◽  
Male And Female ◽  
Service Employees ◽  
Organizational Empowerment

scholarly journals Relationship between Psychological Empowerment and Spiritual Intelligence with Marital Satisfaction in Female and Male Teachers in Ahvaz

2016 ◽  
Vol 12 (6) ◽  
pp. 132 ◽  
Author(s):  
Zahra Kordzangeneh ◽  
Hamdollah Jayervand
Keyword(s):  
Marital Satisfaction ◽  
Sampling Method ◽  
Psychological Empowerment ◽  
Pearson Correlation ◽  
Spiritual Intelligence ◽  
Step Method ◽  
Male And Female ◽  
Female Teachers ◽  
The Relationship ◽  
Coefficient Method

<p>The present study was aimed to examine the relationship between psychological empowerment and spiritual intelligence with marital satisfaction in male and female teachers in Ahvaz from 2014 to 2015. Hence, 350 teachers were selected using random-stratified sampling method. Research tools were Spriters' psychological empowerment questionnaire (1995), Badie's et al. spiritual intelligence questionnaire (2010), Enrich's marital satisfaction questionnaire (1997); in order to do analysis, a Pearson Correlation Coefficient method and a regression method was used. Results showed that there is a relationship between psychological empowerment and spiritual intelligence with marital satisfaction in male and female teachers in Ahvaz. The results obtained from multi-fold regression analysis, using step-by-step method, showed that effectiveness, spiritual intelligence, and significance are able to predict marital satisfaction significantly. In addition, psychological empowerment has a closer relationship with spiritual intelligence, and spiritual intelligence has a closer relationship with marital satisfaction. </p>

scholarly journals The Influence of Empowered Work Environments on the Psychological Experiences of Nursing Assistants During COVID-19: A Qualitative Study

2020 ◽  
Author(s):  
Jasmine Travers ◽  
Krista Schroeder ◽  
Allison A. Norful ◽  
Sainfer Aliyu
Keyword(s):  
Public Health ◽  
Psychological Empowerment ◽  
Qualitative Inquiry ◽  
Public Health Emergency ◽  
Nursing Assistants ◽  
Data Matrix ◽  
Structural Components ◽  
Convenience Sample ◽  
Organizational Empowerment ◽  
Psychological Experiences

Abstract Background: Nursing Assistants (NA) who feel empowered tend to perform their duties better, have higher morale and job satisfaction, and are less likely to leave their jobs. Organizational empowerment practices in hospitals likely shape the psychological experiences of empowerment among these personnel; however, little is known about this relationship.Objective: We used qualitative inquiry to explore the relationship between organizational empowerment structural components and feelings of psychological empowerment among hospital frontline workers during a public health emergency.Methods: Kanter’s Theory of Structural Empowerment and Spreitzer’s Psychological Empowerment in the Workplace Framework were applied to identify the conceptual influences of organizational practices on psychological experiences of empowerment. In-depth interviews were conducted with a convenience sample of NAs, caring for hospitalized COVID-19 patients. Directed content analysis was performed to generate a data matrix consisting of the psychological experiences of meaning, competence, self-determination, and impact embedded under the organizational structural components of information, resources, support, and opportunity.Results: Thirteen NAs (mean age = 42 years, 92% female) completed interviews. Information, or lack thereof, provided to the NAs influenced feelings of fear, preparation, and autonomy. Resources (e.g., protocols, equipment, and person-power) made it easier to cope with overwhelming emotions, affected the NAs’ abilities to do their jobs, and when limited, drove NAs to take on new roles. NAs noted that support was mostly provided by nurses and made the NAs feel appreciated, desiring to contribute more. While NAs felt they could consult leadership when needed, several felt leadership showed little appreciation for their roles and contributions. Similar to support, the opportunity to take care of COVID-19 patients yielded a diverse array of emotions, exposed advances and gaps in NA preparation, and challenged NAs to autonomously develop new care practices and processes.Conclusion: Management and empowerment of healthcare workers are critical to hospital performance and success. We found many ways in which the NAs’ psychological experiences of empowerment were shaped by the healthcare system’s empowerment-related structural conditions during a public health emergency. To further develop an empowered and committed critical workforce, hospitals must acknowledge the organizational practice influence on the psychological experiences of empowerment among NAs.

L'empowerment in una cooperativa di servizi: rischi psicosociali e benessere lavorativo

RISORSA UOMO ◽  
2009 ◽  
pp. 273-289
Author(s):  
Alessandro Morandi ◽  
Laura Remaschi ◽  
Patrizia Meringolo
Keyword(s):  
Interpersonal Relationships ◽  
Qualitative Data ◽  
Psychological Empowerment ◽  
Work Satisfaction ◽  
Well Being ◽  
Political Empowerment ◽  
Psychosocial Risks ◽  
Organizational Empowerment ◽  
Positive Correlations ◽  
Subjective Meanings

- This study explores the subjective meanings of well-being at work, psychosocial risks and interpersonal relationships in a service cooperative engaged in environmental field. Other aim was to investigate the relations between empowerment construct and work satisfaction. Focus groups have been carried out to obtain qualitative data and Psychological Empowerment in the Workplace Scale and Socio-political Empowerment Scale have been administered to 88 subjects, employees and managers. Results show that interpersonal relationships in the workplace can provide support and protection against psychosocial risks. Positive correlations emerge among empowerment, satisfaction about organizational structure and prosocial feature of work.Keywords: organizational empowerment, organizational well-being, psychosocial risks, work satisfaction.Parole chiave: empowerment organizzativo, benessere organizzativo, rischi psicosociali, soddisfazione lavorativa.

Gender and the underexpression of friendliness in the service context

2007 ◽  
Vol 13 (2) ◽  
pp. 102-113 ◽  
Author(s):  
Alexandra Luong
Keyword(s):  
Emotional Expressions ◽  
Double Bind ◽  
Partial Support ◽  
Male And Female ◽  
Service Employees ◽  
Female Employees ◽  
Males And Females ◽  
Relational Aspect ◽  
Gender Based ◽  
And Gender

AbstractThe double-bind hypothesis proposes that gender-based stereotypes of emotion expression exist, which effect how males and females are evaluated. Using videotapes depicting transactions between male/female employees and customers, the current study examined whether the double-bind hypothesis occurs within a service context. Participants (N = 141) who viewed a male and female service employee expressing friendly or non-friendly emotion evaluated the employees and rated their sincerity. Results provided partial support for the double-bind hypothesis. When service employees failed to express friendly emotion, the female was more negatively evaluated. However, evaluations and ratings of sincerity were not significantly different when both genders expressed friendly emotion. These findings suggest that employees occupy both work and gender roles, and expectations of each role will influence how their emotional expressions are evaluated. Gender of participants also effected service evaluations. Consistent with prior research, females focus more on the relational aspect of service than do males.

scholarly journals The Influence of Empowered Work Environments on the Psychological Experiences of Nursing Assistants During COVID-19: A Qualitative Study

2020 ◽  
Author(s):  
Jasmine Travers ◽  
Krista Schroeder ◽  
Allison A. Norful ◽  
Sainfer Aliyu
Keyword(s):  
Public Health ◽  
Psychological Empowerment ◽  
Qualitative Inquiry ◽  
Public Health Emergency ◽  
Nursing Assistants ◽  
Data Matrix ◽  
Structural Components ◽  
Convenience Sample ◽  
Organizational Empowerment ◽  
Psychological Experiences

Abstract Background: Nursing Assistants (NA) who feel empowered tend to perform their duties better, have higher morale and job satisfaction, and are less likely to leave their jobs. Organizational empowerment practices in hospitals likely shape the psychological experiences of empowerment among these personnel; however, little is known about this relationship.Objective: We used qualitative inquiry to explore the relationship between organizational empowerment structural components and feelings of psychological empowerment among hospital frontline workers during a public health emergency. Methods: Kanter’s Theory of Structural Empowerment and Spreitzer’s Psychological Empowerment in the Workplace Framework were applied to identify the conceptual influences of organizational practices on psychological experiences of empowerment. In-depth interviews were conducted with a convenience sample of NAs, caring for hospitalized COVID-19 patients. Directed content analysis was performed to generate a data matrix consisting of the psychological experiences of meaning, competence, self-determination, and impact embedded under the organizational structural components of information, resources, support, and opportunity. Results: Thirteen NAs (mean age= 42 years, 92% female) completed interviews. Information, or lack thereof, provided to the NAs influenced feelings of fear, preparation, and autonomy. Resources (e.g., protocols, equipment, and person-power) made it easier to cope with overwhelming emotions, affected the NAs’ abilities to do their jobs, and when limited, drove NAs to take on new roles. NAs noted that support was mostly provided by nurses and made the NAs feel appreciated, desiring to contribute more. While NAs felt they could consult leadership when needed, several felt leadership showed little appreciation for their roles and contributions. Similar to support, the opportunity to take care of COVID-19 patients yielded a diverse array of emotions, exposed advances and gaps in NA preparation, and challenged NAs to autonomously develop new care practices and processes. Conclusion: Management and empowerment of healthcare workers are critical to hospital performance and success. We found many ways in which the NAs’ psychological experiences of empowerment were shaped by the healthcare system’s empowerment-related structural conditions during a public health emergency. To further develop an empowered and committed critical workforce, hospitals must acknowledge the organizational practice influence on the psychological experiences of empowerment among NAs.

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