Observations on Raytheon 6 σ: The ASTOR Early Engagement

2002 ◽  
Author(s):  
David H. Treichler ◽  
Ronald Carmichael
Keyword(s):  
Six Sigma ◽  
Large Scale ◽  
Lessons Learned ◽  
Management Approach ◽  
Thought Processes ◽  
Change Analysis ◽  
Customer Involvement ◽  
The Uk ◽  
Industry Needs ◽  
Six Sigma Approach

Raytheon Six Sigma (R6Sigma) is a six-step quality management approach and culture change effort that has proven to be highly effective. It incorporates lessons learned from the earlier efforts by Motorola, Texas Instruments, Allied Signal, General Electric, and many others. Within each of these major companies, the Six Sigma approach is a reflection of the company’s unique culture and specific industry needs. However, one criticism common to most of these programs is that the change analysis and leadership tools are engaged too late in the overall process. Building upon the lessons learned by other organizations, the paper recounts the early engagement of the Six Sigma tools, coupled with direct customer involvement, on a large-scale program by the Raytheon Company: The Airborne Stand-off Radar (ASTOR) system, which is under development for the UK Ministry of Defense (MOD). Because the ASTOR program is still years from completion, this paper cannot provide detail in terms of final lessons learned or quantified results derived from the front-end application of R6Sigma on this program. The purpose of this paper is to capture the thought processes behind (and initial stages observed during) early customer involvement and the application of R6Sigma process improvement approaches at the beginning of the program.

scholarly journals The public accountability of social platforms: lessons from a study on bots and trolls in the Brexit campaign

2018 ◽  
Vol 376 (2128) ◽  
pp. 20180003 ◽  
Author(s):  
Marco Bastos ◽  
Dan Mercea
Keyword(s):  
Social Media ◽  
Large Scale ◽  
Ethical Issues ◽  
Lessons Learned ◽  
Information Warfare ◽  
The Public ◽  
Social Media Platforms ◽  
Application Programming ◽  
Access To Data ◽  
The Uk

In this article, we review our study of 13 493 bot-like Twitter accounts that tweeted during the UK European Union membership referendum debate and disappeared from the platform after the ballot. We discuss the methodological challenges and lessons learned from a study that emerged in a period of increasing weaponization of social media and mounting concerns about information warfare. We address the challenges and shortcomings involved in bot detection, the extent to which disinformation campaigns on social media are effective, valid metrics for user exposure, activation and engagement in the context of disinformation campaigns, unsupervised and supervised posting protocols, along with infrastructure and ethical issues associated with social sciences research based on large-scale social media data. We argue for improving researchers' access to data associated with contentious issues and suggest that social media platforms should offer public application programming interfaces to allow researchers access to content generated on their networks. We conclude with reflections on the relevance of this research agenda to public policy. This article is part of a discussion meeting issue ‘The growing ubiquity of algorithms in society: implications, impacts and innovations'.

scholarly journals Iterative Minimum Viable Product Approach to Implementing AI, RPA, and BI Solutions

2021 ◽  
Vol 5 (1) ◽  
pp. 44-50
Author(s):  
Rishab Srivastava
Keyword(s):  
Large Scale ◽  
Negative Impact ◽  
Product Lifecycle Management ◽  
Lessons Learned ◽  
Management Approach ◽  
Organizational Leaders ◽  
Business Units ◽  
Negative Impacts ◽  
Product Approach ◽  
Lifecycle Management

Breakthrough technologies can be considered as exponentially disruptive to organizations across industries within the last few decades of the 21st century, as they have significantly altered the way their business units or customers operate. Artificial Intelligence related cognitive technologies are some of the latest disruptive solutions currently being adopted by organizations. Organizational leaders may feel both the pressure and excitement of adopting such nascent technology quickly and at scale. However, due to organizational knowledge gaps of nascent solutions, transformative large-scale initiatives have a higher risk of negative impact on failure to implement. On the other hand, an iterative approach allows for the implementation to occur in smaller amounts and leaves room for incorporating feedback and lessons learned in future iterations, thus mitigating the risks involved with the undertaking. This article breaks down the nascent field of advanced cognitive technologies into three main categories based on their business use cases: process automation, cognitive insights, and cognitive engagement. It then explores implementing this technology in each of its three categories through the lens of a popular iterative product lifecycle management approach (i.e., the Minimum Viable Product) to reduce the risk of failure or other negative impacts on an organization adopting cognitive solutions.

scholarly journals Six Sigma application for quality improvement of the hot press in process

2021 ◽  
Vol 353 ◽  
pp. 01005
Author(s):  
Xin Li
Keyword(s):  
Six Sigma ◽  
Cell Phone ◽  
Business Processes ◽  
Management Approach ◽  
Quality Level ◽  
Hot Press ◽  
Improvement Measures ◽  
A Cell ◽  
Improvement Method ◽  
Six Sigma Approach

Six Sigma is a systematic improvement method, a management approach designed to continuously improve corporate business processes and achieve customer requirement. This paper presents a case study conducted at a cell phone manufacturing company that intended to use the DMAIC method to carry out a structured approach to Six Sigma projects with fewer defective units generated by the cell phone hot press in process. In this process, Boss cracking and torque force failure led to high scrap costs and line downtime, which ultimately affected the supply of the assembly line. To this end, the Six Sigma approach was applied starting with the problem being defined, measured, and exhaustively analyzed to determine the root cause: poor injection molding structure, metal insert not perpendicular to the hole, improperly set molding machine parameters, and core/cavity dimension variation. A series of improvement measures addressing these factors increased the quality level of the process by improving the mold design to increase venting, optimizing the product structure to add the guide chamfer, and developing a standardized molding parameter setup procedure. Methods to maintain process control were also identified and implemented. The use of several quality tools and the use of Six Sigma methods also made the process more consistent.

scholarly journals Involving customers in innovation: knowledgeability and agency as process variables

2018 ◽  
Vol 33 (2) ◽  
pp. 164-173 ◽  
Author(s):  
Linda D. Peters ◽  
Andrew D. Pressey ◽  
Alan J.P. Gilchrist ◽  
Wesley J. Johnston
Keyword(s):  
Collaborative Learning ◽  
Construction Projects ◽  
Large Scale ◽  
Business Networks ◽  
Content Type ◽  
Accounting Firm ◽  
Customer Involvement ◽  
The Usa ◽  
The Uk ◽  
Innovation Processes

Purpose Recent research places an increased emphasis on the inclusion of the customer in value creation, learning and innovation processes; yet, there remains a gap in the understanding of just how such customer involvement may work. This paper aims to address this gap by examining two aspects of customer involvement – their knowledgeability and their agency. In addition, three boundaries (semantic, syntactic and pragmatic) across which relationship development occurs and which may facilitate and/or inhibit value co-creation, collaborative learning and innovation processes have been explored. Design/methodology/approach Three case studies have been used. Two were large-scale construction projects in the UK, and one was a global professional accounting firm in the USA. Findings Customers may become frustrated if not allowed to exercise their agency. However, their involvement can create tensions for suppliers who may have to become more tolerant of divergent goals. In respect of knowledgeability, it was found that constraint satisfaction is important in allowing customers to reconcile their personal knowledge schema with the collective schema. However, it was also noted that customer knowledgeability brings with it challenges for suppliers, who must find ways to add value for such customers. Research limitations/implications A number of further questions relating to the agency and knowledgeability of customers and their inclusion in value co-creation, collaborative learning and innovation processes have been posed. The need for guidance in identifying and minimising the barriers to crossing semantic, syntactic and pragmatic boundaries between customers and suppliers has also been highlighted. Originality/value This study makes an important contribution to research in the field, in that how the inclusion of the customer in business networks alters current assumptions and practices is investigated.

Experiences With and Lessons Learned From Developing, Implementing, and Evaluating a Support Program for Older Hearing Aid Users and Their Communication Partners in the Hearing Aid Dispensing Setting

2020 ◽  
Vol 29 (3S) ◽  
pp. 638-647 ◽  
Author(s):  
Janine F. J. Meijerink ◽  
Marieke Pronk ◽  
Sophia E. Kramer
Keyword(s):  
Large Scale ◽  
Hearing Aid ◽  
Critical Discussion ◽  
Lessons Learned ◽  
Research Note ◽  
Support Program ◽  
Large Sample Size ◽  
Long Term Effects ◽  
Communication Program ◽  
Communication Partners

Purpose The SUpport PRogram (SUPR) study was carried out in the context of a private academic partnership and is the first study to evaluate the long-term effects of a communication program (SUPR) for older hearing aid users and their communication partners on a large scale in a hearing aid dispensing setting. The purpose of this research note is to reflect on the lessons that we learned during the different development, implementation, and evaluation phases of the SUPR project. Procedure This research note describes the procedures that were followed during the different phases of the SUPR project and provides a critical discussion to describe the strengths and weaknesses of the approach taken. Conclusion This research note might provide researchers and intervention developers with useful insights as to how aural rehabilitation interventions, such as the SUPR, can be developed by incorporating the needs of the different stakeholders, evaluated by using a robust research design (including a large sample size and a longer term follow-up assessment), and implemented widely by collaborating with a private partner (hearing aid dispensing practice chain).

Institutional developments, standards and river quality: a UK history and some lessons for industrialising countries

1996 ◽  
Vol 33 (3) ◽  
pp. 211-222 ◽  
Author(s):  
D. W. M. Johnstone ◽  
N. J. Horan
Keyword(s):  
Middle Ages ◽  
Aquatic Environment ◽  
Industrial Revolution ◽  
Integrated Management ◽  
Sewage Treatment ◽  
Lessons Learned ◽  
Process Manufacturing ◽  
Treatment And Disposal ◽  
The Uk ◽  
Developed World

From the middle ages until the early part of the nineteenth century the streets of European cities were foul with excrement and filth to the extent that aristocrats often held a clove-studded orange to their nostrils in order to tolerate the atmosphere. The introduction in about 1800 of water-carriage systems of sewage disposal merely transferred the filth from the streets to the rivers. The problem was intensified in Britain by the coming of the Industrial Revolution and establishment of factories on the banks of the rivers where water was freely available for power, process manufacturing and the disposal of effluents. As a consequence the quality of most rivers deteriorated to the extent that they were unable to support fish life and in many cases were little more than open sewers. This was followed by a period of slow recovery, such that today most of these rivers have been cleaned with many having good fish stocks and some even supporting salmon. This recovery has not been easy nor has it been cheap. It has been based on the application of good engineering supported by the passing and enforcement of necessary legislation and the development of suitable institutional capacity to finance, design, construct, maintain and operate the required sewerage and sewage treatment systems. Such institutional and technical systems not only include the disposal of domestic sewage but also provisions for the treatment and disposal of industrial wastewaters and for the integrated management of river systems. Over the years a number of institutional arrangements and models have been tried, some successful other less so. Although there is no universally applicable approach to improving the aquatic environment, many of the experiences encountered by the so-called developed world can be learned by developing nations currently attempting to rectify their own aquatic pollution problems. Some of these lessons have already been discussed by the authors including some dangers of copying standards from the developed world. The objective of this paper is to trace the steps taken over many years in the UK to develop methods and systems to protect and preserve the aquatic environment and from the lessons learned to highlight what is considered to be an appropriate and sustainable approach for industrialising nations. Such an approach involves setting of realistic and attainable standards, providing appropriate and affordable treatment to meet these standards, establishment of the necessary regulatory framework to ensure enforcement of the standards and provision of the necessary financial capabilities to guarantee successful and continued operation of treatment facilities.

Flexible Spectrum Management: Approaches for India

2015 ◽  
Vol 8 (1) ◽  
Author(s):  
Arturo Basaure ◽  
Heikki Kokkinen ◽  
Heikki Hämmäinen ◽  
V. Sridhar
Keyword(s):  
Large Scale ◽  
Mobile Services ◽  
Radio Spectrum ◽  
Spectrum Management ◽  
Management Approach ◽  
Unlicensed Spectrum ◽  
Spectrum Band ◽  
Management Policies ◽  
Management Approaches ◽  
Lock In

Radio spectrum for commercial mobile services continues to be scarce. Countries around the world have recognized the importance of efficient utilization of this scarce resource and have initiated regulatory and policy steps towards flexible approaches to spectrum management, including sharing of licensed spectrum, and releasing unlicensed spectrum for mobile services. Technologies for shared access and the associated standardization activities have also progressed towards possible large scale deployments. In this paper, we analyze the evolution of spectrum management policies using a causal model and indicate how the markets can lock in to either centralized or flexible approach. We also cite a use case of a flexible spectrum management approach using spectrum band fill option and indicate its suitability to the Indian context.

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