Frustrated Customers: The Effect of Unexpected Emotional Cues on Yelp Reviews

2021 ◽  
pp. 1-13
Author(s):  
Josh Matti
Keyword(s):  
Loss Aversion ◽  
National Basketball Association ◽  
Emotional Cues ◽  
Consumer Services ◽  
The Impact ◽  
The Phoenix ◽  
Reference Dependent Preferences

This paper explores how emotional cues from unexpected sports outcomes impact consumers’ perception of their experience at local businesses. Using nearly 1 million Yelp reviews from the Phoenix area, I empirically test for the presence of loss aversion and reference-dependent preferences in reviewer behavior. Consistent with loss aversion, unexpected losses lead to worse reviews while there is no effect for unexpected wins. The impact of unexpected losses is concentrated in home games, with no effect for away games. The results also reflect reference-dependent preferences since wins and losses in games predicted to be close do not impact reviewer behavior. Consumer services that cater to National Basketball Association fans (e.g., sports bars) experience pronounced effects.

Market Reactions to a High-Quality Auditor and Managerial Preference for Audit Quality

2019 ◽  
Vol 38 (4) ◽  
pp. 131-149 ◽  
Author(s):  
Patrick J. Hurley ◽  
Brian W. Mayhew
Keyword(s):  
Loss Aversion ◽  
Audit Quality ◽  
Data Availability ◽  
Quality Competition ◽  
High Quality ◽  
Market Reactions ◽  
Comprehensive Theory ◽  
Audit Reports ◽  
The Impact ◽  
Quality Theory

SUMMARY We insert an automated high-quality (HQ) auditor into established experimental audit markets to test the impact of high-quality competition on other auditors' supply of and managers' demand for audit quality. Theory predicts that managers will demand high levels of audit quality to avoid investors' price-protecting behavior. This demand should result in the HQ auditor dominating the market and increase other auditors' audit quality provision to compete with the HQ auditor. However, we find that the HQ auditor does not dominate the market—despite holding audit costs constant and investors placing a premium on HQ auditor reports. We also find that adding an HQ auditor results in other auditors lowering audit quality. Additional analyses indicate some managers demand lower audit quality to avoid negative audit reports, consistent with loss aversion as a potential explanation. Our findings indicate a need to develop a more comprehensive theory of the demand for auditing. Data Availability: The laboratory market data used in this study are available from the authors upon request.

scholarly journals Measuring spatial allocative efficiency in basketball

2020 ◽  
Vol 16 (4) ◽  
pp. 271-289
Author(s):  
Nathan Sandholtz ◽  
Jacob Mortensen ◽  
Luke Bornn
Keyword(s):  
Spatial Distribution ◽  
Hierarchical Model ◽  
Opportunity Cost ◽  
Allocative Efficiency ◽  
Bayesian Hierarchical Model ◽  
National Basketball Association ◽  
Spatial Context ◽  
Bayesian Hierarchical ◽  
The Impact

AbstractEvery shot in basketball has an opportunity cost; one player’s shot eliminates all potential opportunities from their teammates for that play. For this reason, player-shot efficiency should ultimately be considered relative to the lineup. This aspect of efficiency—the optimal way to allocate shots within a lineup—is the focus of our paper. Allocative efficiency should be considered in a spatial context since the distribution of shot attempts within a lineup is highly dependent on court location. We propose a new metric for spatial allocative efficiency by comparing a player’s field goal percentage (FG%) to their field goal attempt (FGA) rate in context of both their four teammates on the court and the spatial distribution of their shots. Leveraging publicly available data provided by the National Basketball Association (NBA), we estimate player FG% at every location in the offensive half court using a Bayesian hierarchical model. Then, by ordering a lineup’s estimated FG%s and pairing these rankings with the lineup’s empirical FGA rate rankings, we detect areas where the lineup exhibits inefficient shot allocation. Lastly, we analyze the impact that sub-optimal shot allocation has on a team’s overall offensive potential, demonstrating that inefficient shot allocation correlates with reduced scoring.

Missed Shots at the Free-Throw Line

2015 ◽  
Vol 18 (6) ◽  
pp. 539-559 ◽  
Author(s):  
Mattie Toma
Keyword(s):  
High Pressure ◽  
National Collegiate Athletic Association ◽  
Statistical Significance ◽  
National Basketball Association ◽  
Choking Under Pressure ◽  
Professional Basketball ◽  
Free Throw ◽  
Percentage Points ◽  
Male College ◽  
The Impact

Choking under pressure represents a phenomenon in which individuals faced with a high-pressure situation do not perform as well as would be expected were they performing under normal conditions. In this article, I identify determinants that predict a basketball player’s susceptibility to choking under pressure. Identification of these determinants adds to our understanding of players’ psychology at pivotal points in the game. My analysis draws on play-by-play data from ESPN.com that feature over 2 million free-throw attempts in women’s and men’s college and professional basketball games from the 2002-2013 seasons. Using regression analysis, I explore the impact of both gender and level of professionalism on performance in high-pressure situations. I find that in the final 30 seconds of a tight game, Women’s National Basketball Association and National Basketball Association players are 5.81 and 3.11 percentage points, respectively, less likely to make a free throw, while female and male college players are 2.25 and 2.09 percentage points, respectively, less likely to make a free throw, though statistical significance cannot be established among National Collegiate Athletic Association women. The discrepancy in choking between college and professional players is pronounced when comparing male college players who do and do not make it to the professional level; the free-throw performance of those destined to go pro falls 6 percentage points more in high-pressure situations. Finally, I find that women and men do not differ significantly in their propensity to choke.

scholarly journals Loss aversion, overconfidence of investors and their impact on market performance evidence from the US stock markets

2020 ◽  
Vol 25 (50) ◽  
pp. 451-478
Author(s):  
Ahmed Bouteska ◽  
Boutheina Regaieg
Keyword(s):  
Stock Market ◽  
Economic Performance ◽  
Loss Aversion ◽  
Market Performance ◽  
Ordinary Least Squares ◽  
Company Performance ◽  
Service Firms ◽  
Content Type ◽  
The Us ◽  
The Impact

Purpose The current study aims to investigate the impacts of two behavioral biases, namely, loss aversion and overconfidence on the performance of US companies. First, the impact of loss aversion on the economic performance of companies was assessed. Second, the impact of overconfidence on market performance was discussed. Design/methodology/approach This study used around 6,777 quarterly observations on the population of US-insured industrial and services companies over the 2006-2016 period. Ordinary least squares (OLS) regression in two panel data models were used to test the hypotheses formulated for the study. Findings It was documented that the loss-aversion bias negatively affects the economic performance of companies and this is achieved for both sectors. In contrast, the findings suggest that overconfidence positively affects market performance of industrial firms but negatively affects market performance in service firms. Further robust evidence was found that overconfidence bias seems to be dominant, and hence, investors may tend to be more overconfident rather than more loss-averse. Originality/value This research can be extended by focusing on the following question: What is the impact of the contradictory (positive and negative) effects of an investor's loss aversion and overconfidence on the US company performance in case of realization of a stock market crisis or stock market crash?

scholarly journals The Impact of Corporate Performance on Mental Accounting and Loss Aversion in Financial Decisions

2021 ◽  
Vol 12 (4) ◽  
pp. 259
Author(s):  
Mona Hassabelrasoul Mohammad ◽  
Dalal Mohamed Ebrahim Mohamed ◽  
Elsaid Abd Elazim Tolba Elsharkawi
Keyword(s):  
Graduate Students ◽  
Real Estate ◽  
Loss Aversion ◽  
Corporate Performance ◽  
Mental Accounting ◽  
Organization Performance ◽  
Financial Decisions ◽  
Real Estate Company ◽  
The Impact

This study investigates the effect of the organization performance on two psychological biases, mental accounting and aversion to loss, on financial decisions to both investors and managers. To achieve this, two experiments are conducted. The first experiment consists of 40 graduate students as investors, while the second one consists of 40 accountants in a real estate company as managers. The results of the study indicate that the performance of companies impacts both mental accounting and aversion to loss of investors, whereas the performance of companies affects the mental accounting of managers in making their financial decisions but does not affect the aversion to loss.

scholarly journals P075 Travel or cheers? Examining the drivers and mechanisms of home court advantage in the 2020/2021 NBA regular season

2021 ◽  
Vol 2 (Supplement_1) ◽  
pp. A45-A45
Author(s):  
J Leota ◽  
D Hoffman ◽  
L Mascaro ◽  
M Czeisler ◽  
K Nash ◽  
...  
Keyword(s):  
Random Effects ◽  
Mixed Models ◽  
Fixed Effects ◽  
Natural Experiment ◽  
National Basketball Association ◽  
Home Team ◽  
The Road ◽  
On The Road ◽  
The Impact ◽  
The Relationship

Abstract Introduction Home court advantage (HCA) in the National Basketball Association (NBA) is well-documented, yet the co-occurring drivers responsible for this advantage have proven difficult to examine in isolation. The Coronavirus disease (COVID-19) pandemic resulted in the elimination of crowds in ~50% of games during the 2020/2021 NBA season, whereas travel remained unchanged. Using this ‘natural experiment’, we investigated the impact of crowds and travel-related sleep and circadian disruption on NBA HCA. Methods 1080 games from the 2020/2021 NBA regular season were analyzed using mixed models (fixed effects: crowds, travel; random effects: team, opponent). Results In games with crowds, home teams won 58.65% of the time and outrebounded (M=2.28) and outscored (M=2.18) their opponents. In games without crowds, home teams won significantly less (50.60%, p = .01) and were outrebounded (M=-0.41, p < .001) and outscored (M=-0.13, p < .05) by their opponents. Further, the increase in home rebound margin fully mediated the relationship between crowds and home points margin (p < .001). No significant sleep or circadian effects were observed. Discussion Taken together, these results suggest that HCA in the 2020/2021 NBA season was predominately driven by the presence of crowds and their influence on the effort exerted by the home team to rebound the ball. Moreover, we speculate that the strict NBA COVID-19 policies may have mitigated the travel-related sleep and circadian effects on the road team. These findings are of considerable significance to a domain wherein marginal gains can have immense competitive, financial, and even historical consequences.

The Impact of Raw-Material Scarcity on Ground-Stone Manufacture and Use: An Example from the Phoenix Basin Hohokam

1994 ◽  
Vol 59 (4) ◽  
pp. 680-694 ◽  
Author(s):  
Tammy Stone
Keyword(s):  
Energy Efficiency ◽  
Current Model ◽  
Classic Period ◽  
Raw Material ◽  
Ground Stone ◽  
Subsistence Economies ◽  
Phoenix Basin ◽  
Material Scarcity ◽  
The Impact ◽  
The Phoenix

Current models of ground-stone design, which relate tool morphology and size to subsistence economies, are based on assumptions of energy efficiency and processing constraints of the foodstuffs being ground. These models do not consider the impact of raw-material scarcity on ground-stone technologies. This impact is investigated here using an assemblage from the Classic-period Hohokam site of Pueblo Grande, Arizona. The current model of ground-stone design is modified to account for raw-material scarcity. Specifically, it is demonstrated that raw-material scarcity affects ground-stone manufacture, use, and discard patterns. It is argued here that studies using ground-stone assemblages to reconstruct subsistence economies must take these factors into consideration in areas where raw-material scarcity occurs.

The Impact of Consumer Loss Aversion on Returns Policies and Supply Chain Coordination

2018 ◽  
Vol 9 (4) ◽  
pp. 1-20 ◽  
Author(s):  
Gulay Samatli-Pac ◽  
Wenjing Shen ◽  
Xinxin Hu
Keyword(s):  
Supply Chain ◽  
Loss Aversion ◽  
Supply Chain Coordination ◽  
Expected Profit ◽  
Lower Price ◽  
Optimal Pricing ◽  
Optimal Price ◽  
Product Return ◽  
Returns Policy ◽  
The Impact

Product return is a common after-sale service. Existing literature has assumed loss neutral consumers, while in practice consumers are often more sensitive to utility losses than gains, i.e., customers are often loss averse. In this paper, we study the impact of such loss aversion on the retailer's optimal pricing and returns policies. We analyze three scenarios where the seller offers no refund, full refund and partial refund for the returned products. Under each scenario, the seller determines the optimal price, quantity, and refund amount (under partial refund case) in order to maximize the expected profit. Our results demonstrate that consumer loss aversion leads a no-refund retailer to charge lower price and order smaller quantity, has no impact on a full-refund retailer, and results in a more lenient returns policy for a partial-refund retailer. We also find contracts that coordinate supply chains selling to loss averse consumers. Therefore, this article sheds some lights on how the management of returns policies should be adapted when consumers are loss averse.

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