MANAGED FORMATION PROCESS OF R&D NETWORKS

2006 ◽  
Vol 10 (03) ◽  
pp. 271-298 ◽  
Author(s):  
MARKO T. HEIKKINEN ◽  
JAANA TÄHTINEN
Keyword(s):  
Research And Development ◽  
Formation Process ◽  
Process Model ◽  
New Technologies ◽  
Initial Conditions ◽  
Competitive Environment ◽  
Service Development ◽  
New Service Development

Because of fundamental changes in the competitive environment, the amount of resources and knowledge needed in research and development (R&D) activities has become overwhelming for a single organisation. Moreover, new technologies create lucrative new possibilities for new service development, which are out of reach for a single organisation. Thus, there is a strong need to perform R&D activities in networks. This study increases the understanding of R&D networks by presenting an empirically grounded process model of the formation of such networks. The model has three main elements: the initial conditions, the role of network webber and the sub-processes through which the formation progresses. The process model highlights the importance of the network webber both in triggering the formation process and in managing the process. Moreover, the model suggests a view of the process that is overlapping and iterative, i.e., the sub-processes of enabling the network, acquiring actors, assuring continuity, formal structuring, learning and developing commitment do not follow each other in a certain order.

A Process Model and Data Mining to Support Designing Families of Services

2007 ◽  
Author(s):  
Seung Ki Moon ◽  
Timothy W. Simpson ◽  
Soundar R. T. Kumara
Keyword(s):  
Data Mining ◽  
Process Model ◽  
Process Analysis ◽  
Product Family ◽  
Cost Effective ◽  
Service Development ◽  
Product Family Design ◽  
New Service Development ◽  
Recent Trends

Product family design is a cost-effective way to achieve mass customization by allowing highly differentiated products to be developed from a common platform while targeting individual products to distinct market segments. Recent trends seek to apply and extend principles from product family design to new service development. In this paper, we extend concepts from platform-based product family design to create a novel methodology for module-based service family design. The new methodology helps identify a service platform along with variant and unique modules in a service family by integrating service-based process analysis, ontologies, and data mining. A function-process matrix and a service process model are investigated to define the relationships between the service functions and the service processes offered as part of a service. An ontology is used to represent the relationships between functional hierarchies in a service. Fuzzy clustering is employed to partition service processes into subsets for identifying modules in a given service family. The clustering result identifies the platform and its modules using a platform level membership function. We apply the proposed methodology to determine a new platform using a case study involving a family of banking services.

INTELLECTUAL PROPERTY PROTECTION, ENTREPRENEURSHIP, AND ECONOMIC GROWTH

1996 ◽  
Vol 04 (03) ◽  
pp. 267-285
Author(s):  
FRANCIS W. RUSHING ◽  
MARK A. THOMPSON
Keyword(s):  
Economic Growth ◽  
Intellectual Property ◽  
Research And Development ◽  
Technological Change ◽  
New Technologies ◽  
Intellectual Property Protection ◽  
Economic Literature ◽  
The Third ◽  
The Impact

This paper brings together the importance of intellectual property protection (IPP) and entrepreneurship in economic growth. The paper surveys the economic literature on what factors are important to growth. The focus is on recent models of endogenous growth which reflect on the role of investment, technological change and education. Secondly, publications, which measure the impact of IPP on some of the growth elements identified are reviewed. The third section deals with IPP and the entrepreneur as an important agent and facilitator of growth. It discusses the nature of IPP as an incentive in not only stimulating the development of new technologies and processes but also the dissemination of existing technologies. Using the surveys as background, short case studies for India and Brazil are presented on IPP as a stimulus and application of research and development. The last section summarizes the previous sections and draws some conclusions with respect to policy.

scholarly journals CONCEPTUAL NEW SERVICE DEVELOPMENT MODEL

2018 ◽  
Author(s):  
Ilona Skačkauskienė ◽  
Asta Radzevičienė ◽  
Povilas Švogžlys
Keyword(s):  
Critical Evaluation ◽  
Development Model ◽  
Competitive Environment ◽  
Service Development ◽  
Technological Innovations ◽  
New Service Development ◽  
Or Management ◽  
Development Models ◽  
Favourable Environment

In order to stand out in a competitive environment, companies are forced to consider the develop-ment of new services. In the context of globalization changes, the development of new services is be-coming an effective tool for adapting to the changing needs of consumers through the introduction of technological innovations or management solutions. By using service development models, compa-nies create favourable environment for generating and selecting ideas, and can prepare more effec-tively for the deployment of a new service. After the critical evaluation of the new service develop-ment models, conceptual new service development model was formulated. The indicators of concep-tual new service development model were presented, also the unique features were highlighted. The results of this research revealed that new service development models are perceived as an unbroken cycle, that includes additional tasks for business subjects, consumers and company employees.

The New Service Development Process in Successful Small Entrepreneurial Firms

2006 ◽  
Vol 7 (2) ◽  
pp. 77-85 ◽  
Author(s):  
Michael Ottenbacher ◽  
Vivienne Shaw ◽  
David Ermen
Keyword(s):  
Process Model ◽  
Development Process ◽  
Market Price ◽  
Empirical Work ◽  
Process Models ◽  
Service Development ◽  
Entrepreneurial Firms ◽  
Service Firms ◽  
New Service Development ◽  
Process Characteristics

This original empirical work examines the development process characteristics of small entrepreneurial service firms. The results of 12 interviews suggest that successful entrepreneurial innovation projects are the result of a five-stage process model. This entrepreneurial new service development process model differs somewhat from the proposed process models, focusing on large service corporations. Besides a more flexible and informal process for entrepreneurial services, the development cost and the final market price are strongly related to success.

Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services

2003 ◽  
Vol 07 (02) ◽  
pp. 189-212 ◽  
Author(s):  
Jeroen P. J. de Jong ◽  
Ron Kemp
Keyword(s):  
Success Factors ◽  
Positive Impact ◽  
Service Industries ◽  
Incremental Innovation ◽  
Service Development ◽  
Service Firms ◽  
New Service Development ◽  
Innovative Behaviour ◽  
Knowledge Intensive

Innovation researchers increasingly pay attention to service industries, resulting in a large amount of literature on success factors in new service development. However, the role of individual co-workers in innovation is still underexposed. This paper investigated the drivers of innovative behaviour of individual co-workers, which is considered to be a major determinant of incremental innovation. From the literature seven constructs were derived that are often discussed as drivers of innovation, but have not been tested as determinants of individual co-workers' innovative behaviour. Survey data were collected from 360 persons working in knowledge-intensive service firms. Based on a regression analysis, it appeared that perceptions of job challenge, autonomy, strategic attention and external contacts are positively related to innovative behaviour of individual co-workers. Also, operating in a market where firms compete on differentiation had a positive impact. On the other hand, a firm climate supportive to innovation and a high variation in demand did not affect innovative behaviour in a direct manner.

New Service Development (NSD): Role of Customer Contact Executives

2007 ◽  
Vol 11 (2) ◽  
pp. 1-6 ◽  
Author(s):  
K. R. Jayasimha ◽  
Rajendra Nargundkar ◽  
V. Murugaiah
Keyword(s):  
Service Development ◽  
New Service Development ◽  
Customer Contact

scholarly journals Leveraging stakeholders’ knowledge in new service development: a dynamic approach

2020 ◽  
Vol 24 (2) ◽  
pp. 415-438
Author(s):  
Elena Pellizzoni ◽  
Daniel Trabucchi ◽  
Federico Frattini ◽  
Tommaso Buganza ◽  
Anthony Di Benedetto
Keyword(s):  
Development Process ◽  
Service Management ◽  
Theoretical Perspective ◽  
Service Development ◽  
New Service Development ◽  
Multiple Stakeholders ◽  
Content Type ◽  
Management Literature ◽  
Over Time

Purpose This study aims to shed lights on the dynamics of involving and sharing knowledge with stakeholders in the process of new service development (NSD) over time. Design/methodology/approach The paper is based on a paradigmatic case focused on the development of the digital MBA program by the School of Management of Politecnico di Milano. Primary and secondary data have been largely collected and analyzed, involving multiple stakeholders of the development process. Findings This study describes how several stakeholders have been involved during the phase of the NSD process, showing two variables that ruled their involvement: the level of control exerted by the School on the stakeholders and the level of flexibility of the stakeholders. Research limitations/implications This research offers insights to the understanding of the dynamics of involving and sharing knowledge with multiple-stakeholders in NSD. From a theoretical perspective, it contributes to stakeholder theory linking it with the service management literature, highlighting the role of cyclical fluctuations in the involvement activities. Practical implications This research offers insights to managers dealing with the development of new services, offering them a novel view on how various stakeholders may be involved over time, in different moment and in different ways, to properly enhance the development process thanks to their knowledge sharing. Originality/value This paper contributes to the service management literature emphasizing the role of multiple stakeholders while providing insights and suggestions to manage the complex relationships created by their involvement and their knowledge.

Customer Orientation, Learning Orientation, and New Service Development

2011 ◽  
Vol 35 (4) ◽  
pp. 437-468 ◽  
Author(s):  
Kayhan Tajeddini
Keyword(s):  
Customer Orientation ◽  
Hotel Industry ◽  
Service Development ◽  
Learning Orientation ◽  
New Service Development ◽  
Subsequent Effect ◽  
Using Data ◽  
Hotel Managers ◽  
The Impact

Although many studies have investigated the role of customer orientation and learning orientation on a firm’s performance in small, medium, and large enterprises, the literature provides little empirical evidence about the role of customer orientation and learning orientation within the hotel industry. This current work investigates the influence of these variables on new service development and their subsequent effect on performance (financial and perceptual). Also, the impact of participating managers’ positive attitude toward change on new service development has been examined. Using data from hotel managers and owners located in Switzerland, several hypotheses have been formulated and tested. The findings not only verify aspects of prior research but also provide a new insight by exploring customer orientation, learning orientation, and new service development simultaneously, revealing how these factors affect the performance of the Swiss hotel industry. Although support for some hypotheses was found, these results need to be evaluated in light of the limitations, which moderate the contribution and also provide areas for further research.

scholarly journals DETERMINING THE PURPOSEFULNESS OF NEW SERVICES ON THE GROUNDS OF THE RESULTS OF QUANTITATIVE ANALYSIS

2013 ◽  
Vol 14 (4) ◽  
pp. 791-805 ◽  
Author(s):  
Rolandas Drejeris ◽  
Juozas Bivainis ◽  
Živilė Tunčikienė ◽  
Eglė Drejerienė
Keyword(s):  
Quantitative Analysis ◽  
Process Model ◽  
Quantitative Assessment ◽  
Business Development ◽  
Service Development ◽  
New Service Development ◽  
The Core ◽  
Service Business ◽  
Complex Process

The goal of the present article is to propose a methodology for substantiating the purposefulness of new service development reasoned by the results of a quantitative analysis of the current situation. The core of determining the purposefulness of new service development is assessing and comparing two trends of service business development: new service implementation and the main alternative of this process – the expansion of the scope of the current services. The paper demonstrates how the authors consolidate, annotate and critique available research on some logical aspects of new service development in order to find more objective quantitative decisions. The study provides the methodology (process model) of determining the purposefulness of new service development. A new attitude is evidenced by discovering quantitative assessment according to different sets of criteria. The paper also improves the comprehension of the complex process of new service implementation – proves the necessity of the first step, i.e. the determination of the purposefulness of a new service, which is often missed by authors. Appropriate solutions, according to the results of the suggested quantitative analysis, would increase the objectivity of assessment and the probability of successful new services.

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