scholarly journals PNSCares: The android based mobile application to manage student complaints

2020 ◽  
Vol 9 (3) ◽  
pp. 1276-1283
Author(s):  
N. Illias ◽  
N. H. Abdul Hamid ◽  
Z. A. Shaffiei
Keyword(s):  
Mobile Application ◽  
Mobile Apps ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Application Development ◽  
Complaint Handling ◽  
Development Life Cycle ◽  
System Usability Scale ◽  
System Usability ◽  
Mobile Application Development

Managing the complaint is tough to handle, efficient response to the complaints from the customer can be an indicator to measure an organization’s performance. We’ve chosen Politeknik Nilai as one of the institutions that are facing daily complaints from the students and parents. Currently, they are using the manual form to lodge a complaint and receive the feedback via email. In this study, we developed an android based mobile application to manage the students’ complaint. With mobile apps, the management can prevent the loss of complaint forms and keep track of the records. This system will send feedback and notification directly via students’ mobile phone. This study referred to the ten principles for effective complaint handling by Ombudsman. We only referred to eight principles to construct the PNSCares. The methodology used to develop mobile apps is using the Mobile Application Development Life Cycle (MADLC). System Usability Scale (SUS) is used to measure the effectiveness of the mobile apps. The feedbacks from ten respondents on the PNSCares prototype are good with 72 scores in SUS for perceived usefulness and ease of use factor. Based on the result, the prototype is effective and easy to use.

scholarly journals Usability of Jawara Sains Mobile Learning Application Using System Usability Scale (SUS)

2021 ◽  
Vol 6 (1) ◽  
pp. 41
Author(s):  
Ririn Suharsih ◽  
Rinanda Febriani ◽  
Sutadi Triputra
Keyword(s):  
Learning Outcomes ◽  
Mobile Application ◽  
Ease Of Use ◽  
Main Principle ◽  
System Usability Scale ◽  
System Usability ◽  
Research Goal ◽  
Net Promoter ◽  
Perceived Usability ◽  
Good Range

The application of interactive learning multimedia is one of the factors that impact the learning process for achieving learning outcomes. In developing a mobile application, the main principle is usability. This research goal is to presents a usability evaluation of the Jawara Sains, which is a mobile application to learn science subjects. This research used a System Usability Scale (SUS) questionnaire to measure the level of users’ perceived usability. This score can indicate the usability performance of effectiveness, efficiency, and ease of use. Jawara Sains's SUS score achieved 75.45, which indicates a B grade, acceptable, and categorized in the good range. This score can also indicate whether a user is a promoter or not. The analysis showed that the Jawara Sains is categorized into the passive Net Promoter Score (NPS), which means users will not influence other people. Therefore, recommendations are needed for its usability improvements.

Mobile Application Development by Students to Support Student Learning

2020 ◽  
pp. 576-598
Author(s):  
Sonal Dekhane ◽  
Mai Yin Tsoi ◽  
Cynthia Johnson
Keyword(s):  
Student Learning ◽  
Mobile Application ◽  
Mobile Apps ◽  
Learning Theories ◽  
Learning Needs ◽  
Application Development ◽  
Digital Format ◽  
Mobile Application Development ◽  
Practice Method ◽  
Development Course

The ubiquity of mobile devices, their portability and their unique gesture recognition features make them an apt educational tool, especially in the STEM fields. The traditional pen and paper practice method can be transferred to a digital format and the content can be made available to students anywhere and at any time. In this chapter the authors discuss how mobile application development projects can be used to benefit students in multiple STEM disciplines at the same time by creating a symbiotic, business-like relationship between students enrolled in a software development course and students in other STEM courses (end-users). The authors will discuss the learning needs of students and the details of thoughtful mobile application design incorporating various learning theories. This chapter will also discuss various examples of educational mobile apps created, their usability testing results and their effect on student learning.

Mobile Application Development by Students to Support Student Learning

2016 ◽  
pp. 223-246
Author(s):  
Sonal Dekhane ◽  
Mai Yin Tsoi ◽  
Cynthia Johnson
Keyword(s):  
Student Learning ◽  
Mobile Application ◽  
Mobile Apps ◽  
Learning Theories ◽  
Learning Needs ◽  
Application Development ◽  
Digital Format ◽  
Mobile Application Development ◽  
Practice Method ◽  
Development Course

The ubiquity of mobile devices, their portability and their unique gesture recognition features make them an apt educational tool, especially in the STEM fields. The traditional pen and paper practice method can be transferred to a digital format and the content can be made available to students anywhere and at any time. In this chapter the authors discuss how mobile application development projects can be used to benefit students in multiple STEM disciplines at the same time by creating a symbiotic, business-like relationship between students enrolled in a software development course and students in other STEM courses (end-users). The authors will discuss the learning needs of students and the details of thoughtful mobile application design incorporating various learning theories. This chapter will also discuss various examples of educational mobile apps created, their usability testing results and their effect on student learning.

scholarly journals Measuring Students Acceptance and Usability of a Cloud Virtual Desktop Solution for a Programming Course

2021 ◽  
Vol 11 (15) ◽  
pp. 7157
Author(s):  
Francisco J. Rodríguez Lera ◽  
David Fernández González ◽  
Francisco Martín Rico ◽  
Ángel Manuel Guerrero-Higueras ◽  
Miguel Ángel Conde
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Comprehensive Analysis ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
System Usability Scale ◽  
System Usability ◽  
Virtual Desktop ◽  
Acceptance Model

Virtual desktops in cloud scenarios play a significant role in higher education. Nowadays, the idea of moving laboratories to the cloud seems mandatory and it is necessary to maintain students’ commitment in this new scenario. This paper aims at two targets, customizing a Virtual Desktop platform for delivering the laboratories of a programming course in a Computer Science Bachelor Degree and empirically apply the technology acceptance model and the system usability scale to a set of students that use it. Results obtained in this paper provide insights about the direct effect between the perceived ease of use, perceived usefulness, and attitude to technology following the technology acceptance model (TAM) as well as a comprehensive analysis of the system usability scale (SUS) of our platform.

scholarly journals REVIEW OF THE SPIRAL MODEL AND ITS APPLICATIONS

2021 ◽  
Vol 5 (12) ◽  
Author(s):  
Dhruv Doshi ◽  
Labdhi Jain ◽  
Kunj Gala
Keyword(s):  
Life Cycle ◽  
Mobile Application ◽  
Traffic Management ◽  
Application Development ◽  
Website Development ◽  
Development Life Cycle ◽  
Mobile Application Development ◽  
Software Development Life Cycle ◽  
Traffic Management System ◽  
Spiral Model

Software Development Life cycle is the process consisting of many phases used to develop a software and for eliciting the user’s requirements. There are a number of models available that are used according to the suitability of the situation. In this paper we discuss the spiral model and its application in various scenarios such as website development, mobile application development and traffic management system.

scholarly journals Perancangan Sistem Informasi Akademik Berbasis Android (Studi Kasus: Bimbingan Belajar Blessing)

2020 ◽  
Vol 4 ◽  
pp. I11-I18
Author(s):  
James Surya Seputro ◽  
Henny Hartono
Keyword(s):  
Life Cycle ◽  
Mobile Application ◽  
Web Server ◽  
Design Development ◽  
Application Development ◽  
Development Life Cycle ◽  
Mobile Application Development

Peran teknologi merupakan hal lumrah yang menjadi inovasi dalam bidang pendidikan. Perkembangan teknologi menuntut para pengajar dan pelajar untuk menjadi sumber daya manusia yang unggul untuk meningkatkan mutu pendidikan. Perkembangan mutu pendidikan tidak lepas dari keselarasan antara pemanfaatan teknologi dengan lembaga pendidikan. Blessing merupakan sebuah lembaga pendidikan nonformal yang menerapkan proses administrasi, absensi, penjadwalan kelas, pembelajaran secara manual dan penyimpanan berkas – berkas materi pembelajaran tidak terpusat. Diterapkannya sistem informasi akademik pada lembaga belajar Blessing akan mendukung kegiatan operasional yang masih dilakukan secara manual. Model pengembangan sistem menggunakan Mobile Application Development Life Cycle (MADLC) yang meliputi perancangan, pengembangan, dan pengujian yang sesuai untuk aplikasi mobile. MADLC memiliki tahapan – tahapan tertentu yaitu Identification, Design, Development, Prototyping, Testing, Deployment, Maintenance. Sistem akan dirancang menggunakan android studio dengan bahasa pemrograman Java dan database MySQL sebagai web server dengan PHP untuk mengambil data dari database, sedangkan pemodelan sistem terdiri dari desain ERD, UML, dan antarmuka. Penelitian ini bertujuan untuk merancang sebuah sistem informasi akademik untuk lembaga pendidikan Blessing yang dapat diakses melalui ponsel untuk menyempurnakan metode pembelajaran yang diterapkan saat ini sehingga penerapan pembelajaran tidak hanya bersifat konvensional, namun dapat dilakukan secara online melalui aplikasi mobile.

Sustaining Job Performance through Technology Acceptance with Usage of Whatsapp Mobile Application

2020 ◽  
Vol 5 (1) ◽  
pp. 123
Author(s):  
Nor Hayati Kassim ◽  
Norlina Mohamed Noor ◽  
Jati Kasuma ◽  
Juliza Saleh ◽  
Ceaser Dealwis ◽  
...  
Keyword(s):  
Job Performance ◽  
Technology Acceptance ◽  
Mobile Applications ◽  
Mobile Application ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Maximum Efficiency ◽  
Perceived Ease Of Use ◽  
Positive Attitudes ◽  
Willingness To Use

Companies are now recognizing that their employees require a spectrum of mobile applications in order to achieve maximum efficiency at the workplace. Mobile applications such as WeChat, Twitter and WhatsApp via smartphones have become influential tools and extensively used by employees at the workplace. This state-of-the-art technology in communication has penetrated various fields, including routine administrative jobs at the workplace. The objective of this research is toinvestigate the acceptance of the WhatsApp mobile application for formal use among support staff at The Commission of the City of Kuching North, Sarawak (DBKU). Perceived usefulness, perceived ease of use and behavioral intention of the users in using WhatsApp are the variables measured for job performance. The researchers utilized convenience sampling, whereby a total of 105 employees from two departments participated in the investigation. Data was collected using a set of selfadministered questionnaires which was adapted from Davis. The findings revealed that perceived usefulness and perceived ease of use of WhatsApp as a means of communication were significant for job performance at DBKU. The employees felt more competent during their formal interaction at the workplace as less effort was needed while using WhatsApp. The existence of features which were user-friendly and easy operational functions helped to create positive attitudes when utilizing the application. Faster feedback, ease of use, and convenience were some of the reasons for the employees’ willingness to use WhatsApp for communication at the workplace.

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