The Impact of Strategic Planning on Online Banking: An Empirical Study in Saudi Arabia

2013 ◽  
Vol 2 (1) ◽  
pp. 53
Author(s):  
Gaafar Mohamed Abdalkrim ◽  
Laith Talal Khrais
Keyword(s):  
Saudi Arabia ◽  
Strategic Planning ◽  
Quantitative Methods ◽  
Banking Sector ◽  
Technological Development ◽  
Online Banking ◽  
Ease Of Use ◽  
On Line ◽  
The Impact ◽  
Management Reporting

Banking sector of 21st century face local and international challenges resulted from the revolution of information, technological development, globalization, market liberalization and knowledge explosion; therefore, strategic planning associate by online banking services in banking sector became an urgent necessity. The purpose of this study is an attempt to study the impact of strategic planning among online banking environment in Saudi Arabia. The study comprises three variables which represent independent variable and were derived from comprehensive review of the literature of strategic planning which are: budgeting, forecasting and management reporting. On line bank which is represent dependent variable measured by usefulness and ease of use. Data for this study were collected through questionnaires which were accompanied by a letter explaining the project and assuring respondents of the confidentiality of their answers. Those participants were online banking users of five banks in Saudi Arabia. Statistical tools were used to test hypotheses and achieve the objectives, thus the research is descriptive and as a result quantitative methods have been used. The findings indicate that the entire hypotheses are supported, whereby customers will use e-banking when they perceive that usages of e-banking are useful and accessible.

scholarly journals Customer's Adoption of Mobile Government Services: The Role of Trust and Information Privacy

2021 ◽  
Vol 9 (1) ◽  
pp. 20-27
Author(s):  
Dr. Sulaiman Althuwaini ◽  
Dr. Mohamed Saleh Salem
Keyword(s):  
Saudi Arabia ◽  
Technology Acceptance ◽  
Mobile Services ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Technologies ◽  
Security And Privacy ◽  
Intention To Use ◽  
Government Services ◽  
The Impact

The purpose of the study is to examine the factors that impact the intention of Saudi citizens to use a mobile government smartphone application (Absher). Saudi Arabia seeks to invest and develop the infrastructure of the government’s mobile services, to be one of the leading countries in the region. Smartphone applications backed by mobile technologies have changed mobile services use which permit anywhere at any time access. Drawing on technology acceptance theories and relevant literature, this study developed and tested a structural model that integrates factors perceived usefulness, perceived ease of use, perceived privacy and trust in order to investigate the predictors of Absher use intention in the Saudi Arabia. The proposed model is tested using structural equation model (SEM) on data collected using an online questionnaire. Statistical analysis revealed that intention to use Absher was significantly associated with perceived trust, security and privacy, ease of use, and usefulness. Drawing on the technology acceptance model and trust theory, this study develops and empirically examines a model for users' intention to use mobile government services. This study contributes to the marketing literature by examining the impact of PU, PEOU and trust on mobile government services acceptance in developing countries.

A Multidimensional View of Intellectual Capital: The Impact on Innovation Performance

2021 ◽  
Vol 7 (4) ◽  
pp. 216
Author(s):  
Mostafa A. Ali ◽  
Nazimah Hussin ◽  
Hossam Haddad ◽  
Reem Al-Araj ◽  
Ibtihal A. Abed
Keyword(s):  
Intellectual Capital ◽  
Commercial Banks ◽  
Quantitative Methods ◽  
Banking Sector ◽  
Economic Trend ◽  
Sampling Technique ◽  
Innovation Performance ◽  
Competitive Advantages ◽  
Tangible Assets ◽  
The Impact

The current economic trend worldwide is for an industrial economy based on tangible assets to convert into a non-tangible economy based on intellectual capital. Lately, a multidimensional view of intellectual capital and its implications on innovation performance have generated renewed research interests. Based on these facts, the relationship amongst different antecedent factors such as culture and trust on intellectual capital components was analysed. In addition, a correlation among intellectual capital components (as non-tangible assets) and innovation performance for the banking sector was established. The positivism philosophy, deductive approach and quantitative methods were used as the research methodology to accomplish the research objectives. In this process, a questionnaire survey and purposive sampling technique were used to collect the responses from 364 employees of the Iraqi commercial banks. The obtained data were analysed statistically using the SPSS v25 and AMOS v24 software. The results revealed a significant impact of culture and trust (antecedent factors) on various intellectual capital components. Furthermore, a strong connection between these antecedent factors and intellectual capital components was evidenced, confirming the study hypotheses. Interestingly, intellectual capital components were found to enhance significantly the innovation performance of the banks, leading to better competitive advantages. In addition, it provided evidence on the impacts of inter-relationships amongst human, structural and relational capitals. Consequently, the study provides academicians and practitioners valuable insights into and guidance on how developing intellectual capital enhances competitive performance, especially in the context of Iraqi commercial banks.

Online banking adoption

2015 ◽  
Vol 33 (6) ◽  
pp. 760-785 ◽  
Author(s):  
Pallab Sikdar ◽  
Munish Makkad
Keyword(s):  
Customer Satisfaction ◽  
Five Factor Model ◽  
Online Banking ◽  
Ease Of Use ◽  
Equation Modeling ◽  
Intention To Use ◽  
Satisfaction Level ◽  
Content Type ◽  
Proposed Model ◽  
The Impact

Purpose – The study considers a five-factor model toward online banking adoption in the context of banking customers in India and validates the proposed model. In addition, the authors consider the impact of validated factors on overall satisfaction of customers. Design/methodology/approach – A five-factor online banking adoption model has been tested for reliability and validity by confirmatory factor analysis. For determining contribution of factors toward overall satisfaction level of banking customers structural equation modeling has been adopted. Four explanatory variables have been used to assess the overall satisfaction level of online banking users. A structured questionnaire incorporating variables identified from literature has been used as survey instrument for the study. Final respondent sample was 280 banking customers. Findings – Trust, Usage Constraint, Ease of Use, Accessibility and Intention to Use as reliable and valid factors determining internet banking adoption among customers in India. Accessibility, Usage Constraints, Intention to Use portrayed strong and significant relationship with overall customer satisfaction. Trust and Ease of Use are relatively weaker and insignificant contributors toward overall customer satisfaction. Originality/value – The existing studies in the context of e-banking in general and online banking in particular have been majorly confined to proposing key drivers toward adoption of such alternate banking mediums. By providing an insight towards satisfaction level of customers adopting online banking the proposed model attempts to fill this gap. As the study relates to banking customers in India, findings will be of particular value to domestic and foreign banking entities looking to leverage technology as a tool to attain stronghold with an emerging economic set-up.

E-relationship marketing: a cognitive mapping introspection in the banking sector

2014 ◽  
Vol 48 (3/4) ◽  
pp. 572-594 ◽  
Author(s):  
Isabelle Brun ◽  
Fabien Durif ◽  
Line Ricard
Keyword(s):  
Relationship Marketing ◽  
Banking Sector ◽  
Cognitive Mapping ◽  
Online Banking ◽  
Ease Of Use ◽  
Mapping Technique ◽  
Content Type ◽  
Theoretical Contribution ◽  
Research Findings ◽  
Web Experience

Purpose – The aim of this paper is to explore and better understand e-relationship marketing and to identify elements (key concepts) that are predominant to ensure success via the internet. Design/methodology/approach – The exploratory cognitive mapping technique (Cossette, 2004) employs three types of respondents, namely a banking expert, online banking customer and academic expert. Findings – The study points up similarities with traditional relationship marketing (e.g. satisfaction, commitment by bank) and identifies several new concepts spawned by the web-based environment. More precisely, the study highlights the importance of the simplicity and ease of the customer's web experience. Research limitations/implications – The exploratory and qualitative nature of this study opens the door to validation with a broader sample using a self-administered questionnaire developed based on the cognitive mapping technique. Practical implications – In addition to guaranteeing customer satisfaction, it is important: that customers perceive the bank's investment in and commitment to the e-relationship strategy; and, that customers enjoy a highly positive web experience (e.g. perceived quality of site and ease-of-use). Originality/value – Research findings result in an enhanced understanding of e-relationship marketing. Also, given the combination of sparse use of cognitive mapping in marketing and investigation of three different types of subjects (banking expert, online banking customer and academic expert), the findings lend originality while making a substantive theoretical contribution to topical literature.

scholarly journals The impact of internal factors on the use of technology in higher education in Saudi Arabia during the COVID-19 pandemic

2021 ◽  
pp. 1-20
Author(s):  
Abdullah Mohammed Al-Ghurbani ◽  
Fawaz Jazim ◽  
Mohammed Abdulrab ◽  
Yaser Hasan S. Al-Mamary ◽  
Imran Khan
Keyword(s):  
Higher Education ◽  
Saudi Arabia ◽  
Computer Anxiety ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
University Teaching ◽  
Perceived Ease Of Use ◽  
Internal Factors ◽  
Use Of Technology ◽  
The Impact

BACKGROUND: Technology has recently become a major component of the educational field and learning process for it provides students with opportunities to learn more effectively and to operate efficiently in this age of technological advances. As academics, the use of technology in universities is transforming our work, and more specifically the way we support students in the classroom. As higher education institutions bring more technology into their classrooms, academics will in turn strive to put more technology in their students’ hands. That is, if they are prepared to do so. More importantly, ICT (Information and Communication Technology) in this ongoing COVID-19 pandemic becomes a central and integral focus globally regardless one is associated with college or university. OBJECTIVE: This paper therefore attempts to examine the internal factors that should be taken into consideration when using technology for teaching and learning purposes in higher education in Saudi Arabia. METHODS: The study develops a number of hypotheses and a theoretical framework based on a questionnaire conducted among the faculty staff in Hail university to test the study hypotheses. RESULTS: All the study six hypotheses have been supported. The relationship among these hypotheses are clear and significant. Data analysis of this study have shown that perceived usefulness, perceived ease of use, computer self-efficacy, attitudes and computer anxiety have direct and substantial effect on the university teaching staff’s intention to use technology. CONCLUSIONS: The findings of this study will for sure assist in overcoming the problems and difficulties facing the use of ICT in higher education in Saudi Arabia, particularly those challenges which have arisen amid the outbreak of the COVID-19 pandemic.

scholarly journals The Effect of Implementing Accounting Information Systems on the Internal Control Efficiency in the commercial banking sector in the Kingdom of Saudi Arabia: أثر استخدام أنظمة المعلومات المحاسبية على كفاءة الرقابة الداخلية في قطاع المصارف التجارية في المملكة العربية السعودية

2019 ◽  
Vol 3 (8) ◽  
Author(s):  
Reem Bakr Qutb  , Rawia Reza Obaid
Keyword(s):  
Saudi Arabia ◽  
Information Systems ◽  
Internal Control ◽  
Banking Sector ◽  
Accounting Information ◽  
Study Data ◽  
Commercial Banking ◽  
Inductive Method ◽  
Accounting Information Systems ◽  
The Impact

This study aimed to examine the impact of accounting information systems on the efficiency of internal control in the commercial banking sector in Saudi Arabia. The accounting information systems are the main engine and infrastructure of contemporary management and the main source of information. This topic was chosen for its importance, which stems from the importance of the efficiency of internal control, whether for researchers, workers or stock holders in a key sector (banks). In terms of the methodology of the study; the study relied on the inductive method in the theoretical review. In the application framework, the analytical descriptive method was adopted. The study data were collected by means of the research tool represented in the questionnaire. A sample of the study was presented by the staff of the commercial banks in Saudi Arabia. The SPSS program was used to analyze the study data. The most important results of the study, the existence of a clear objective of accounting information systems according to the views of the sample study. Internal control is one of its first goals and concerns that it is based on protecting the bank's assets. One of the main implications of the use of accounting information systems in the effectiveness of internal control is to contribute to the provision of indicators and standards that assist management in detecting financial deviations to assist the internal control department of banks.    

scholarly journals Addressing the Need for a Proper Legal Environment to Support Entrepreneurship in Saudi Arabia

2020 ◽  
Vol 13 (1) ◽  
pp. 40
Author(s):  
Hussam I. Fallatah
Keyword(s):  
Developing Countries ◽  
Saudi Arabia ◽  
Quantitative Methods ◽  
Developed Countries ◽  
Legal Environment ◽  
The Impact

Many studies have discussed the impact of entrepreneurial environment on the economies of developed countries. In this context, the legal environment, has been given attention. However, in developing countries, research in this area is insufficient. Furthermore, the few researchers who have discussed the legal environment in the context of the entrepreneurial environment have focused on how the legal environment affects business in general, but not entrepreneurship (Bruyat & Julien, 2001). This paper will explore the need for a proper legal environment to support entrepreneurship in Saudi Arabia. It will examine the suitability of the current legal environment for developing entrepreneurship, and it will identify weaknesses and gaps. For this research, quantitative methods were used to collect the opinions of practitioners working in the field. Finally, based on the findings, a proposed suggestion that fits the requirements of a proper legal environment for entrepreneurship in Saudi Arabia will be suggested.

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