National e-government performance and citizen satisfaction: a multilevel analysis across European countries

2017 ◽  
Vol 85 (3) ◽  
pp. 506-526 ◽  
Author(s):  
Liang Ma ◽  
Yueping Zheng
Keyword(s):  
Multilevel Analysis ◽  
Supply And Demand ◽  
European Countries ◽  
Service Development ◽  
Government Performance ◽  
Online Services ◽  
Citizen Satisfaction ◽  
League Tables ◽  
The Government ◽  
Performance Satisfaction

Are citizens more satisfied with e-government ranked higher in league tables? In this article, we empirically examine the relationship between objective e-government performance on the supply side and the perceptions of citizens on the demand side. A multilevel analysis of over 28,000 respondents across 32 European countries reveals that highly ranked e-government is warmly welcomed by citizens, suggesting that the supply and demand sides of e-government are, in part, consistent. Specifically, the e-government performance–satisfaction correlations in e-service and e-participation are more prominent than that of e-information. The results also show that citizens’ perceived e-government benefits are mainly from using online services. While e-government rankings are reasonably predictive of citizen satisfaction, they should be referred to with caveats in e-government policies. Points for practitioners The empirical findings reveal that objective e-government performance is partially congruent with citizens’ satisfaction and perceived benefits. While e-government rankings may not be good predictors of citizen use, they do coincide, in part, with citizen satisfaction. Ubiquitous e-government benchmarks can be referred to as reliable gauges of citizen satisfaction, though their susceptibility varies across the purposes of e-government use. The various benefits that citizens perceived from e-government are primarily derived through online services instead of electronic information or participation, and the government should pay more attention to e-service development in order to bring more benefits to its users.

The Government Performance and Results Act of 1993: Implications for Social Work Practice

Social Work ◽  
1997 ◽  
Vol 42 (4) ◽  
pp. 364-373 ◽  
Author(s):  
J. R. Kautz ◽  
F. E. Netting ◽  
R. Huber ◽  
K. Borders ◽  
T. S. Davis
Keyword(s):  
Social Work ◽  
Work Practice ◽  
Social Work Practice ◽  
Government Performance ◽  
The Government

Coping with Spatial Mismatch: Subsidy Design for Electric Vehicle and Charging Markets

2021 ◽  
Author(s):  
Wei Zhang ◽  
Yifan Dou
Keyword(s):  
Electric Vehicle ◽  
Service Providers ◽  
Supply And Demand ◽  
Problem Definition ◽  
Environmental Benefits ◽  
Third Party ◽  
Theoretic Model ◽  
Spatial Mismatch ◽  
The Government ◽  
Ev Charging

Problem definition: We study how the government should design the subsidy policy to promote electric vehicle (EV) adoptions effectively and efficiently when there might be a spatial mismatch between the supply and demand of charging piles. Academic/practical relevance: EV charging infrastructures are often built by third-party service providers (SPs). However, profit-maximizing SPs might prefer to locate the charging piles in the suburbs versus downtown because of lower costs although most EV drivers prefer to charge their EVs downtown given their commuting patterns and the convenience of charging in downtown areas. This conflict of spatial preferences between SPs and EV drivers results in high overall costs for EV charging and weak EV adoptions. Methodology: We use a stylized game-theoretic model and compare three types of subsidy policies: (i) subsidizing EV purchases, (ii) subsidizing SPs based on pile usage, and (iii) subsidizing SPs based on pile numbers. Results: Subsidizing EV purchases is effective in promoting EV adoptions but not in alleviating the spatial mismatch. In contrast, subsidizing SPs can be more effective in addressing the spatial mismatch and promoting EV adoptions, but uniformly subsidizing pile installation can exacerbate the spatial mismatch and backfire. In different situations, each policy can emerge as the best, and the rule to determine which side (SPs versus EV buyers) to subsidize largely depends on cost factors in the charging market rather than the EV price or the environmental benefits. Managerial implications: A “jigsaw-piece rule” is recommended to guide policy design: subsidizing SPs is preferred if charging is too costly or time consuming, and subsidizing EV purchases is preferred if charging is sufficiently fast and easy. Given charging costs that are neither too low nor too high, subsidizing SPs is preferred only if pile building downtown is moderately more expensive than pile building in the suburbs.

Growth prospects, market challenges and policy measures: evolution of mobile broadband in Pakistan

2018 ◽  
Vol 20 (1) ◽  
pp. 42-61 ◽  
Author(s):  
Muhammad Shehzad Hanif ◽  
Shao Yunfei ◽  
Muhammad Imran Hanif
Keyword(s):  
Developing Country ◽  
Service Providers ◽  
Supply And Demand ◽  
Economic Benefits ◽  
Content Type ◽  
Mobile Broadband ◽  
Broadband Service ◽  
Policy Measures ◽  
The Government

Purpose The paper aims to explore the long-term prospects of mobile broadband adoption in a developing country. The supply-side and demand-side policy measures are recommended to counter the challenges to broadband adoption. Design/methodology/approach Methodologically, this study uses document analysis to explain secondary data including growth statistics, trade literature and previous scholarly research. Based on the growth statistics of broadband and the informed market insights, the research discusses the prevailing market threats and recommends counter measures to improve the long-term prospects of broadband propagation. Findings The growth of mobile broadband is settling down in Pakistan due to various barriers like cost, literacy, security and unavailability of local content. Collaborative efforts are required by the government, the service providers and the people to enhance the adoption of broadband service and secure economic benefits of the broadband. Practical implications The research offers useful implications for managers and policymakers in Asian and African developing countries; the policy measures discussed here may serve as guidelines for them in the design of their own policies regarding broadband supply and demand. Originality/value The study makes an effort to examine the broadband growth in a developing country on the basis of both quantitative and qualitative aspects. The research endeavors to fill the gap on the particular scholarship of research covering potential uptake of broadband services and the effects of constraining elements to broadband adoption in a developing country.

scholarly journals Analysis of Budget Imbalance Dynamics in Kenya

2018 ◽  
Vol 4 (4) ◽  
pp. 352
Author(s):  
Alex Oguso ◽  
Francis M. Mwega ◽  
Nelson H. Wawire ◽  
Purna Samanta
Keyword(s):  
Public Sector ◽  
Time Series Data ◽  
Supply And Demand ◽  
Series Data ◽  
Fiscal Consolidation ◽  
The Public ◽  
Distributed Lag ◽  
Seeking Behavior ◽  
Development Goals ◽  
The Government

<p><em>Kenya needs substantial and sustained fiscal consolidation to create fiscal space for financing the government’s election pledges, the Vision 2030 development projects, and sustainable development goals. However, the government has found it hard to sustain its fiscal consolidation attempts. This study investigates the fiscal consolidation constraints that act through the budget imbalance dynamics in Kenya using the </em><em>Olivera-Tanzi effect approach.</em><em> The study covers the period 2000-2015</em><em> using time series data and employs three </em><em>Auto-regressive Distributed Lag (ARDL) error correction models</em><em> in the analysis. The study showed that a </em><em>rise in the general price levels in the economy, adjustment of minimum wages, rise</em><em> in perceived levels of corruption in the public sector and the political budget cycles (occurrence of a general election) worsen the budget imbalances (deficits) thus </em><em>constrain fiscal consolidation efforts in Kenya. The study also demonstrated that </em><em>budget imbalance dynamics in Kenya could partly be explained by the Olivera-Tanzi proposition. </em><em>The study rec</em><em>ommends measures to reduce the fiscal imbalance gap in Kenya, which include controlling both supply and demand side inflationary pressure and dealing with rent seeking behavior in the public sector.</em></p>

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