scholarly journals The Impact of Citizen Satisfaction with Government Performance on Public Trust in the Government: Empirical Evidence from Urban Yemen

2017 ◽  
Vol 05 (02) ◽  
pp. 348-365 ◽  
Author(s):  
Mona Salim ◽  
Xiaobao Peng ◽  
Shoqi Almaktary ◽  
Saleem Karmoshi
Keyword(s):  
Empirical Evidence ◽  
Public Trust ◽  
Government Performance ◽  
Citizen Satisfaction ◽  
The Government ◽  
The Impact

National e-government performance and citizen satisfaction: a multilevel analysis across European countries

2017 ◽  
Vol 85 (3) ◽  
pp. 506-526 ◽  
Author(s):  
Liang Ma ◽  
Yueping Zheng
Keyword(s):  
Multilevel Analysis ◽  
Supply And Demand ◽  
European Countries ◽  
Service Development ◽  
Government Performance ◽  
Online Services ◽  
Citizen Satisfaction ◽  
League Tables ◽  
The Government ◽  
Performance Satisfaction

Are citizens more satisfied with e-government ranked higher in league tables? In this article, we empirically examine the relationship between objective e-government performance on the supply side and the perceptions of citizens on the demand side. A multilevel analysis of over 28,000 respondents across 32 European countries reveals that highly ranked e-government is warmly welcomed by citizens, suggesting that the supply and demand sides of e-government are, in part, consistent. Specifically, the e-government performance–satisfaction correlations in e-service and e-participation are more prominent than that of e-information. The results also show that citizens’ perceived e-government benefits are mainly from using online services. While e-government rankings are reasonably predictive of citizen satisfaction, they should be referred to with caveats in e-government policies. Points for practitioners The empirical findings reveal that objective e-government performance is partially congruent with citizens’ satisfaction and perceived benefits. While e-government rankings may not be good predictors of citizen use, they do coincide, in part, with citizen satisfaction. Ubiquitous e-government benchmarks can be referred to as reliable gauges of citizen satisfaction, though their susceptibility varies across the purposes of e-government use. The various benefits that citizens perceived from e-government are primarily derived through online services instead of electronic information or participation, and the government should pay more attention to e-service development in order to bring more benefits to its users.

THE RESOURCE MOBILIZATION OF COMMUNITY-BASED SOCIAL ENTERPRISES IN TAIWAN

2014 ◽  
Vol 48 (01n02) ◽  
pp. 3-27 ◽  
Author(s):  
SHU-TWU WANG ◽  
YU-YUAN KUAN ◽  
KAM-TONG CHAN
Keyword(s):  
Social Capital ◽  
Social Enterprise ◽  
Community Organizations ◽  
Public Trust ◽  
Resource Mobilization ◽  
Social Enterprises ◽  
Community Based ◽  
Trust Network ◽  
The Government ◽  
The Impact

Community organizations are often attached to the government's institutional conditions in Taiwan. However, with the government driving its policies, not only are these community organizations developing rapidly, but they also become more self-aware, striving for resources from different sectors on their own initiative and thereby forming the usual bottom-up exercise from civil society. This paper applies social capital and resource mobilization perspectives to study the present situation and characteristics of community-based social enterprise (CBSE) in Taiwan. According to the findings, the incentives provided by the Taiwanese government are truly an important driving force to promote the development of CBSE. The impact of community organizations is the important mechanism to develop CBSE. By the integration of product and innovation, community organizations are important bases to develop social enterprise. In addition, when developing social enterprises, community organizations must follow local society, humanity or products in order to result in social enterprises with local features. Finally, sales of products of CBSE are based on public trust network of communities. For a community organization to invest in developing businesses, it not only needs the force of a collective action to mobilize resources, but it also needs to form public trust within the community. Finally, the development of CBSE is closely related to the community residents, network relationships and trust as advocated by social capital can become vital strengths to support the development of CBSE, and are also media that must be relied on for CBSE to succeed.

scholarly journals Optimalisasi Upaya Pemerintah Dalam Mengatasi Pandemi Covid 19 Sebagai Bentuk Pemenuhan Hak Warga Negara

2020 ◽  
Vol 7 (5) ◽  
Author(s):  
Bima Jati Bima Jati ◽  
Gilang Rizki Aji Putra
Keyword(s):  
Third World ◽  
Central Government ◽  
Public Trust ◽  
Critical Approach ◽  
Economic Stability ◽  
Third World Country ◽  
The Government ◽  
The Stability ◽  
Almost All ◽  
The Impact

Abstract:Covid-19 or corona virus is a pandemic that is being felt by almost all countries in the world. The impact is not only on the safety aspects of people's lives, but can also be felt on the political economy aspects, especially in third world countries like Indonesia. Not a few efforts made by the central government to date, but have not provided the effectiveness as it should. So it has the potential to erode public trust (public trust) on government performance. The purpose of this paper is to describe the alternatives that the government needs to try to maintain the stability of national and state life. Thus the writer uses Polivocalistic research through a case approach, comparative, historical and critical approach. Therefore, the authors come up with alternatives such as; growing collective awareness, creating state economic stability, developing science and technology and perfecting Indonesia's independence.Keywords: Humanity, Third World Country, Citizens' Rights.                                                      Abstrak:Covid-19 atau virus corona merupakan pandemi yang sedang dirasakan dampaknya oleh hampir seluruh Negara yang ada di Dunia. Dampak tersebut tidak hanya pada aspek keselamatan hidup masyarakat, melainkan dapat dirasakan pada aspek ekonomi politik terutama pada negara dunia ke tiga seperti Indonesia. Tidak sedikit upaya yang dilakukan oleh pemerintah pusat sampai hari ini namun belum memberikan efektivitas sebagaimana mestinya. Sehingga sangat berpotensi merugikan kepercayaan masyarakat (Trust Public) terhadap kinerja pemerintah. Tujuan dari penulisan ini adalah untuk memaparkan alternatif-alternatif yang perlu pemerintah coba lakukan untuk menjaga stabilitas kehidupan berbangsa dan bernegara. Dengan demikian penulis memakai metode penelitian kualitatif dengan pendekatan kepustakaan, historis, dan kritis. Oleh karena itu penulis menggagas alternatif-alternatif seperti : menumbuhkan kesatuan kolektif menciptakan stabilitas ekonomi  negara mengembangkan ilmu pengetahuan dan teknologi serta menyempurnakan kemerdekaan Indonesia.Kata kunci : Kemanusian, Negara Dunia Ketiga, Hak Warga Negara.

أثر تطبيق معايير الحكم الرشيد على الإصلاح الإداري في دولة الإمارات العربية المتحدة (The impact of the application of good governance standards on administrative reform in the UAE )

2018 ◽  
Vol 15 (3) ◽  
pp. 228-257
Author(s):  
إحسان عبدالله محمد الهارش الميسري ◽  
الفاتح عبدالله عبدالسلام
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Good Governance ◽  
Administrative Reform ◽  
The State ◽  
Government Performance ◽  
Citizen Satisfaction ◽  
The Impact ◽  
Good Number ◽  
Transparency And Accountability

تعالج هذه الدراسة أثر تطبيق معايير الحكم الرشيد على الإصلاح الإداري في دولة الإمارات العربية المتحدة، وكيف ساهم التوجه الحكومي للدولة في تطبيق الحكم الرشيد وتحقيق قدر لا بأس به من مؤشرات نوعية في الادارة العامة والقطاع العام ورضا المواطنين ومكافحة الفساد الذي يعد من أهم الاسباب التي تعيق التنمية وتهدر موارد الدولة، ولتحقيق أهداف الدراسة تم استخدام المنهج الوصفي التحليلي. وقد توصلت الدراسة إلى مجموعة من النتائج أهمها: أن هناك تقدماً نسبياً حققته دولة الإمارات في هذا المجال لاسيما في مجال مكافحة الفساد وتحقيق مراتب عالمية متقدمة  بالإضافة إلى تطور الأداء الحكومي بقدر كبير، الا أن عدداً من التحديات يتطلب المزيد من الاجراءات لتحقيق الشفافية وتفعيل المساءلة. الكلمات المفتاحيّة: الحكم الرشيد، الإصلاح الإداري، رؤية الإمارات 2021، مكافحة الفساد. Abstract This study addresses the impact of the application of good governance standards on administrative reform in the UAE, and how the government's approach to the implementation of good governance contributed to achieving a good number of qualitative indicators in public administration, public sector, citizen satisfaction and combating corruption, which is one of the main reasons Which has hindered development and wasted resources of the state. The study reached a number of results, the most important of which is that there is a relative progress achieved by the UAE in this field, especially in the field of combating corruption and achieving advanced international rankings in addition to the development of government performance. Requires further measures to achieve transparency and accountability. Keywords: Good Governance, Administration reform, UEA Vision 2021, Anti-corruption.

Armenian government may win risky referendum

2015 ◽  
Keyword(s):  
Public Trust ◽  
Economic Downturn ◽  
Short Term ◽  
Constitutional Amendments ◽  
Daily Lives ◽  
Content Type ◽  
The Government ◽  
The Impact ◽  
Soviet Model ◽  
Ordinary Citizens

Significance Most notably, the constitutional amendments, if adopted, would transform governance into a parliamentary model, a departure from the prevalent post-Soviet model of a strong -- at times even authoritarian -- presidency. Yet in the short term, the immediate result would be to deepen one-party rule. Impacts A referendum is a risk for any sitting government, and even more so for the unpopular Armenian government that enjoys little public trust. Neither the government nor the opposition has done enough explain the impact of the proposed changes on ordinary citizens' daily lives. Many Armenians will see the amendments as a distraction from the more pressing issue of the economic downturn.

scholarly journals Assessing the Impact of Environmental Regulation on Livestock Manure Waste Recycling: Empirical Evidence from Households in China

2019 ◽  
Vol 11 (20) ◽  
pp. 5737
Author(s):  
Si ◽  
Pan ◽  
Yuan ◽  
Lu ◽  
Zhang
Keyword(s):  
Greenhouse Gas Emissions ◽  
Greenhouse Gas ◽  
Empirical Evidence ◽  
Environmental Regulation ◽  
Waste Recycling ◽  
Livestock Manure ◽  
Gas Emissions ◽  
Long Time ◽  
The Government ◽  
The Impact

Livestock manure waste (LMW) has turned into an important source of greenhouse gas emissions. Livestock manure waste recycling (LMWR) has great significance for reducing greenhouse gas emissions in the LMW management process. For a long time, the government has mainly adopted environmental regulation to accelerate LMWR, but the recycling degree is still low. The objective of this study was to assess the impact of environmental regulation on LMWR. Empirical evidence was obtained through methods of in-depth measures and questionnaire investigation from 465 households engaged in breeding pigs in Hebei, Henan, and Hubei, China. The double hurdle model was employed to empirically assess the impact of environmental regulation on household LMWR behavior, and the moderating effects of guiding regulation were further verified. The results were that (1) 62.30% of the households in the sample were willing to implement LMWR behavior, but the recycling degree was only 42.50% of the LMW emission amount. (2) Environmental regulation was found to positively impact household LMWR behavior, while the effects were mainly contributed by imperative and guiding regulation. (3) Guiding regulation was shown to positively moderate the influences of imperative and incentive regulation on household LMWR behavior. (4) The impact of environmental regulation on different scales of household LMWR behavior was found to be heterogeneous. Finally, some recommendations, such as improving subsidy standards, classifying to promote LMWR technology, as well as increasing the matched proportions of planting and breeding, were proposed.

The effect of the regulatory framework on the competitiveness of the dairy sector in Tanzania

2014 ◽  
Vol 27 (4) ◽  
pp. 296-305 ◽  
Author(s):  
Goodluck Charles Urassa
Keyword(s):  
Private Sector ◽  
Empirical Evidence ◽  
Policy Change ◽  
Multiple Testing ◽  
Dairy Industry ◽  
Regulatory Framework ◽  
Systematic Research ◽  
Content Type ◽  
The Government ◽  
The Impact

Purpose – The purpose of this paper is to assess the effect of the regulatory framework on the competitiveness of the dairy sector of Tanzania. More precisely, it attempts to identify the main regulations governing the dairy industry and examines areas in which they overlap. The paper explores the effect of the regulatory framework on the business enterprises operating in the sector and highlights ongoing initiatives for harmonisation of the regulations affecting the dairy sector. Design/methodology/approach – The study that culminated in the paper was qualitative in nature, being based on case studies of two enterprises operating in the dairy industry, secondary data, in-depth discussions with industry stakeholders through personal interviews and focus group discussions. The paper also draws on observations made of the advocacy project that is going on to review regulations in the dairy sector. Findings – The dairy sector in Tanzania is facing significant regulatory challenges, leading to the high cost of doing business. The main regulatory burdens facing the sector are: multiple inspections of premises, multiple testing of products, multiplicity of licences for premises and products, and the use of regulations as a source of revenue. Bureaucratic roadblocks add costs to businesses and reduce the competitiveness of products and services, as well as the potential for business expansion and job creation. While the private sector appears to succeed in creating awareness of the issue, it has not yet succeeded in pressurising the government to take action to bring about policy change. Practical implications – The findings of the paper will inform policy makers and the private sector on how the regulations affect the competitiveness of the dairy industry. The paper will also aid advocacy initiatives by private sector organisations by providing empirical evidence concerning the damaging effect of the regulatory framework and will contribute some ideas on how to carry forward the ongoing dialogue between the private and public sector. Originality/value – The paper fills the gap resulting from the lack of empirical evidence regarding the impact of the regulatory framework on the competitiveness of the private sector in the context of a developing economy. It demonstrates how systematic research on advocacy issues raised by the private sector could be used to generate evidence that informs and motivates policy change. The paper also applies the theory of regulation to a specific industry to show how regulatory reforms could be attained.

scholarly journals PENGARUH PEMAHAMAN DAMPAK KORUPSI TERHADAP MINAT MASYARAKAT SEBAGAI CITIZEN CONTROL

2019 ◽  
Vol 2 (2) ◽  
pp. 181-192
Author(s):  
Saadah Saadah ◽  
Syakieb Arsalan ◽  
Dini Verdania Latif
Keyword(s):  
Economic Growth ◽  
Public Trust ◽  
Public Funds ◽  
The Public ◽  
Community Interest ◽  
Governance Practices ◽  
The Government ◽  
Ease Of Access ◽  
The Impact ◽  
The City

Corruption is defined as "misuse of public office for personal gain". This definition leads to corruption being concentrated in the hands of the elite. Corruption interferes with governance practices, reducing public funds available to support economic growth programs, in turn, will reduce public trust in the government. To prevent corruption, the government develops e-government. The implementation of e-government aims to enable the government to provide information on the administration of government activities in a transparent and accountable manner and to make it easier for the public to access this information. With the ease of access, it is expected that the community can participate in overseeing the government activities as citizen control. The interest of the community as citizen control can also be influenced by people's understanding of the impact of corruption. If the public is aware of losses due to corruption, the community will be encouraged to monitor the government carefully. This study aims to determine the effect of understanding the impact of corruption on community interest as citizen control. This research is an explanatory research. Sample in this study are residents of the city of Bandung. The results of the study indicate that understanding the impact of corruption by the public has an effect on people's interest as citizen control.

scholarly journals Mobile services use and citizen satisfaction in government: integrating social benefits and uses and gratifications theory

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Changlin Wang ◽  
Thompson S.H. Teo ◽  
Yogesh Dwivedi ◽  
Marijn Janssen
Keyword(s):  
Uses And Gratifications ◽  
Past Research ◽  
Survey Study ◽  
Social Benefits ◽  
Uses And Gratifications Theory ◽  
Content Type ◽  
Citizen Satisfaction ◽  
Mediating Role ◽  
The Government ◽  
The Impact

PurposeCitizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m-government affect their satisfaction with the government.Design/methodology/approachGrounded in the uses and gratifications theory (UGT), the authors suggest that the satisfaction in m-government should be constructed in terms of the satisfaction with m-government and the satisfaction with the government. The research model of citizen satisfaction in the context of m-government is tested through partial least squares (PLS) (SmartPLS 2.0) based on data collected from a survey study in China.FindingsThe results indicate that the three important social benefits, e.g. convenience, transparency and participation, are positively associated with process gratification, whereas only convenience is positively associated with content gratification. The results suggest that both process gratification and content gratification are positively associated with citizen satisfaction with the government. Furthermore, the research suggests that process and content gratification have a mediating role, whereas compatibility has a moderating role.Practical implicationsThis research provides insights to practitioners on how to facilitate citizen satisfaction by increasing citizens’ social benefits and improving process and content gratification.Originality/valueThis study contributes to the literature by offering a framework for analyzing the impact of citizens’ use of m-government on their satisfaction with the government. The work also contributes to UGT by categorizing user gratifications into process gratifications, content gratifications and citizen satisfaction with the government.

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