Social workers’ adaptation in times of pandemic crisis: A Hong Kong case

2021 ◽  
pp. 002087282110645
Author(s):  
Henry Wai Hang Ling ◽  
Michelle Shum ◽  
Chi Kin Kwan ◽  
Mingdie Xu
Keyword(s):  
Hong Kong ◽  
Social Work ◽  
Focus Group ◽  
Theory Of Planned Behavior ◽  
Social Workers ◽  
Planned Behavior ◽  
The Social ◽  
Group Sessions ◽  
New Situation

Through the lens of the theory of planned behavior, this article explores how social workers adapt to a new situation due to the outbreak of the COVID-19 pandemic. Three focus group sessions were conducted with 23 social workers from child and youth, family, and elderly services in Hong Kong. Three major themes were generated: (1) repositioning the social work profession, (2) renegotiating contracts with funders, and (3) exploring novel intervention methods. Implications of the findings are discussed. To ensure social workers can respond effectively in crises, an evolving nature of the profession is advocated to enshrine its spirit to serve.

Looking Back, Thinking Forward: How a Television Series Facilitated the Development of the Social Work Profession in Hong Kong

2020 ◽  
Author(s):  
Chi Kin Kwan ◽  
Oi Ngor Cheung
Keyword(s):  
Hong Kong ◽  
Social Work ◽  
Focus Group ◽  
Social Workers ◽  
Public Image ◽  
Television Series ◽  
Focus Group Study ◽  
The Social ◽  
Social Work Practitioners ◽  
Long Term Impact

Abstract The healthy development of the social work profession rests on the public’s understanding and trust. The media play a significant role in shaping the public image of social work. This article describes a focus group study that was designed to retrace the long-term impact of an iconic television series in 1976 on the public’s reception of the nascent profession of social work amongst a group of social work practitioners. Four focus groups were conducted with thirty practicing and retired social workers. The content of the focus group discussions was coded and analysed to generate three major themes: (i) the television series gave a real-world articulation of the work of social workers and catalysed the profession’s public receptivity; (ii) it inspired a call amongst conscientious young people to join the profession; and (iii) it contributed to the construction of social workers’ professional identity. The findings demonstrate the contribution of this television series, hence the role of media, to the early development of professional social work in Hong Kong.

scholarly journals Exploring the experiences of practice teachers who are not social workers

2012 ◽  
Vol 9 (2) ◽  
pp. 33-56
Author(s):  
Chris Laycock ◽  
Laura Walker ◽  
Laura Heath
Keyword(s):  
Social Work ◽  
Focus Group ◽  
Social Workers ◽  
Social Work Students ◽  
The Social ◽  
Practice Teaching ◽  
The Uk ◽  
Work Student ◽  
And Training

Professionals without a social work qualification have been involved in the practice teaching of social work students since the days of CCETSW (the former education and training body for social work in the UK). Historically this has always happened more in the voluntary sector. With the advent of the Social Work Degree in England, the 50% increase in demand for placements in a variety of settings has seen reliance on practice teachers who are not social workers.This raises some interesting questions about how professionals who are not social workers should be trained and supported in the role of practice teacher.We will attempt to explore these questions, drawing on responses to a questionnaire sent to a range of practice teachers in a county in northern England as well as feedback obtained from a focus group drawn from respondents to the questionnaire. The participants in the research came from a range of work backgrounds in the voluntary and statutory sectors. The experiences discussed in the research, in the main, relate to the Diploma in Social Work (the former UK qualification) as the degree only started in 2003- 2004. We will refer to research participants as Practice Teachers. The key criterion for involvement was that all participants in the study had had sole responsibility for at least one social work student.

scholarly journals Receptivity and Readiness for Cultural Competence Training Amongst the Social Workers in Hong Kong

2020 ◽  
Author(s):  
Vincent W P Lee ◽  
Daniel W L Lai ◽  
Yong-Xin Ruan
Keyword(s):  
Hong Kong ◽  
Social Work ◽  
Service Learning ◽  
Cultural Competence ◽  
Social Workers ◽  
Social Services ◽  
Cultural Awareness ◽  
Professional Training ◽  
The Social ◽  
Competence Training

Abstract This research examined understandings of cultural competence of social workers in Hong Kong, their needs and challenges in serving culturally diverse groups, and their willingness and receptivity to receive cultural competence training by using constructivist grounded theory. Individual qualitative interviews were conducted with thirteen frontline and managerial practitioners and educators in training institutions in the social work profession. Data were analysed by identifying major themes. The findings show that social workers in Hong Kong tend to encounter language barriers and various forms of cultural shocks in serving ethnoculturally diverse clients. The professional code of practice is not sufficient in promoting culturally competent practice and there are institutional barriers to the enhancement of cultural competence of the social services. Mainstream social work units are generally not well prepared to provide services to non-Chinese communities. In response to these obstacles, professional training should provide future Hong Kong social workers with opportunities to interact with ethnoculturally diverse communities through service-learning. To tackle institutional racism, leaders should have cultural awareness and promote culturally inclusive practices. Inclusion of staff members from diverse cultural backgrounds would increase the capacity of the organisations to better serve clients of diverse needs. Anti-racism training should be made as an essential professional development component for social work students, practicum students, practitioners and managers.

‘Social work is not just a job’: The qualities of social workers from the perspective of service users

2019 ◽  
Vol 20 (6) ◽  
pp. 775-796 ◽  
Author(s):  
Ping Kwong Kam
Keyword(s):  
Hong Kong ◽  
Social Work ◽  
Social Workers ◽  
Service Users ◽  
Diverse Range ◽  
The Social ◽  
Personal Qualities ◽  
Work Education ◽  
The Relationship ◽  
Practice Skills

Summary The social work profession emphasises the development of the personal qualities of social workers in addition to requiring them to possess the necessary professional values, knowledge, theories and practice skills. Until now, we have tended to rely on the perspective of social work professional bodies, educators and employers to assess the personal qualities of social workers. We have seldom inquired about the views of service users on the qualities of social workers, thus disregarding their perspective. This article focuses on identifying the important qualities of social workers from the perspective of service users. Findings This paper reports on qualitative research on the personal qualities of social workers that service users value in Hong Kong. It draws on a diverse range of service users with direct experiences of the services provided by social workers. A total of 47 service users from 7 core social welfare service settings and 32 service units participated in an in-depth qualitative interview. Six significant personal qualities of social workers from the service users’ perspective are identified and discussed. Applications The findings have several implications for examining directions for development of the social work profession, the relationship between service users and social workers, effective ways to develop the personal qualities of students in social work education and ways to resolve the dilemma between service users’ expectations and the existing mode of social work service delivery. Issues of particular relevance to Hong Kong are highlighted in discussing these implications.

scholarly journals Tumbler in Tidal Wave: The Professional Stance of Social Workers under Managerialism

2016 ◽  
Vol 3 (2) ◽  
pp. 8
Author(s):  
Hung Sing Lai
Keyword(s):  
Hong Kong ◽  
Social Work ◽  
Social Welfare ◽  
Professional Identity ◽  
Social Workers ◽  
Work Values ◽  
Tidal Wave ◽  
Social Work Values ◽  
Social Welfare Services ◽  
The Social

<p>Since the concept of Managerialism has been introduced to the social welfare services in Hong Kong, the ecology of social welfare sector has changed drastically. The operation of most organizations adopts a business inclined practice to run their services under the new competitive environment. Consequently, management that is originally supposed to be an auxiliary servant to facilitate the delivery of services has eventually become the master to be served. Most social workers working under such climate find it difficult to exercise their professional functions as they are demanded to fulfill a great deal of managerial duties. Worse off, some appear to have lost their professional identity. This paper is to reveal the struggles of social workers under Managerialism and explore strategies for social workers to live with Managerialism in a way without losing their professional stance through conducting a qualitative research in Hong Kong. The result of this research identifies eight strategies: “reasserting the professional identity”, “realizing the social work values”, “discerning the first and foremost tasks”, “actualizing professional integrity”, “evoking team solidarity”, “exercising personal influence, “performing collaborative resistance”, and “practicing self-reflection”. Since the core of social work is the social work values and to sustain such values demands social workers having a solid professional stance, the suggested strategies derived from this research can be served as a reference for social workers to withstand the assault from the tidal wave of Managerialism and stand firm again on their professional stance, like a tumbler!</p>

scholarly journals Professional identity of Wuhan and Hong Kong social workers: COVID-19 challenges and implications

2021 ◽  
Vol 20 (1-2) ◽  
pp. 297-304
Author(s):  
Yan-zhi Du ◽  
TM Simon Chan
Keyword(s):  
Hong Kong ◽  
Social Work ◽  
Professional Identity ◽  
Social Workers ◽  
Mainland China ◽  
Best Interests ◽  
Structured Interviews ◽  
The Social ◽  
The Difference ◽  
Four Levels

This reflexive essay focus on how COVID-19 has impacted the professional identity of social workers in Wuhan and Hong Kong. Exploratory and reflexive in nature, eight Wuhan social workers who comprised three males and five females, and seven Hong Kong social workers who comprised one male and six females were recruited for semi-structured interviews. Their experience in Wuhan and Hong Kong during COVID-19 were highlighted. The challenges to professional identity were analyzed and the reflection is categorized into four levels, namely, individual, community, educational and conceptual level. In sum, Wuhan interviewees were more struggled with educating the public on the difference between community work, volunteering and social work, especially at the hospitals, to protect the integrity of the social work profession which shows their commitment to their professional identity. Moreover, they found it difficult to position themselves in proactive online services, where hundreds of workers from different parts of the Mainland China would be involved. On the other hand, Hong Kong interviewees were more inclined to prioritize professional principles at levels that are even higher than those in standardized guidelines. Their goal is to take the best interests of their clients into consideration, and their self-reflections tend to focus more on professional judgement and development of the social work field, to pave the way for future enhancements. Finally yet importantly, the deficiencies of their education as evidenced by the pandemic have been made alarmingly explicit.

POLICE WORK WITH YOUTH-AT-RISK: WHAT CAN SOCIAL WORK CONTRIBUTE?

2010 ◽  
Vol 44 (01) ◽  
pp. 31-48 ◽  
Author(s):  
ROXCO P. K. CHUN ◽  
Y. H. CHUI ◽  
Y.C. CHAN ◽  
HOWARD. C. H. CHENG
Keyword(s):  
At Risk ◽  
Hong Kong ◽  
Social Work ◽  
Social Workers ◽  
Police Officers ◽  
Police Training ◽  
Social Work Practice ◽  
Police Work ◽  
The Social ◽  
Youth At Risk

While traditional policing focuses on crime control by law enforcement, the Hong Kong Police Force has increasingly affirmed the importance of multi-agency collaboration and service-orientation in their work. The change provides impetus for venturing on more innovative training for police. The Police Attachment to NGOs Program is an unprecedented tailor-made multi-agency training program for serving police officers in Hong Kong. A series of these training programs were commissioned to the Department of Applied Social Sciences of the Hong Kong Polytechnic University. So far, seven rounds of training have been completed. The program consisted of three phases — the pre-attachment induction phase, the attachment phase and the post-attachment deepening phase. The trainees were provided with opportunities to dialog with the social workers and youth-at-risk directly, an experience evaluated by the trainees as stimulating and rewarding. The program also generated benefits to the social workers and the service users of the NGOs because they both could gain better understanding of the police mindset, their work and difficulties. This paper discusses what social work can contribute in police training, including the design of the program, its implementation, and evaluation of its effect. In a way, the training can be regarded as an indirect social work practice from which both the young people and the society can benefit. Since the trained police officers can avoid stereotyping the youth-at-risk and have better collaboration with social workers, this training is able to enhance police work with youth-at-risk. 傳統警務工作重點在於預防罪案和執法。但香港警務處近年不斷强調多機構合作和以服務爲取向的警務工作摸式，爲警務培訓工作提供了革新的的機遇。「青鋒計劃」 (Police Attachment to NGOs Program) 是一項嶄新、具針對性、並强調多機構合作的在職警務培訓項目。計劃可分爲三個部份 —— 導引期，機構體驗期，和深化期。透過與前線社工和邊青直接對話，警務學員普遍認爲這項體驗計劃，獲益良多。另一方面，這計劃也爲參與的社工和邊青帶來了益處。他們表示對警方的工作和難處都增加了認識和諒解。本文章探討社會工作對警務培訓可以作出的供献，包括了培訓的設計，執行和檢討成效。無疑，這項培訓是一項間接的社會工作實踐，社工參與這項培訓，減少警察對邊青定型，促成警務人員和前線社工在處理邊青問題上的互相了解，對各方都有益處。

Satisfaction with the Social Work Profession: A Ten-Year Analysis of Undergraduate Students' Perceptions

1997 ◽  
Vol 80 (3) ◽  
pp. 835-838 ◽  
Author(s):  
James G. Hanson ◽  
James G. McCullagh
Keyword(s):  
Social Work ◽  
Career Choice ◽  
Social Workers ◽  
Undergraduate Students ◽  
Perceived Satisfaction ◽  
High Satisfaction ◽  
The Social

A 10-yr. study of 746 social work undergraduates' perceived satisfaction with seven factors related to their career choice suggested high satisfaction with social work as a career; with the purposes and functions of social work, and the students' initial volunteer experience. There were no significant changes in satisfaction over the 10-yr. period, which findings parallel those of other studies in which similar methods have been used with practicing social workers.

Development and Evaluation of an Innovative Web-based Training, Learning, and Sharing (i-TLS) Platform for Social Workers: Hong Kong Jockey Club SMART Family-Link Project (Preprint)

2021 ◽  
Author(s):  
Michelle Man Tung Suen ◽  
Agnes Yuen Kwan Lai ◽  
Man Ping Wang ◽  
Sai Yin Ho ◽  
Tai Hing Lam
Keyword(s):  
Hong Kong ◽  
Social Work ◽  
Social Workers ◽  
Work Practice ◽  
Social Work Practice ◽  
Family Services ◽  
Web Based ◽  
Ict Use ◽  
Learning Platform ◽  
Jockey Club

BACKGROUND Information and communication technology (ICT) use may enhance social work practice and continuous professional development. Under the Hong Kong Jockey Club SMART Family-Link project, we developed an innovative web-based training, learning, and sharing (i-TLS) platform to support ICT and other learning needs of Hong Kong social workers in family services. OBJECTIVE We developed i-TLS with 3 major components (i-Training, i-Learning, and i-Sharing) and assessed the acceptability and impact on facilitating ICT use in family services. METHODS We described i-TLS development based on a 4-phase model from platform design, development, implementation to maintenance. We evaluated i-TLS via platform database, Google Analytics, a self-administered survey, and individual phone interviews 1 year after launching. RESULTS i-TLS was launched to 26 Integrated Family Service Centers (IFSCs) and Integrated Services Centers (ISCs) operated by 12 non-governmental organizations (NGOs) on 1 July 2019. The outbreak of COVID-19 started in December 2019 limited face-to-face services, which catalyzed the urgent needs of digital transformation in social work practice. By 31 July 2020, 313 social workers (23 supervisors, 290 frontline workers) had registered with i-TLS. The platform database showed 79.6% (249/313) users accessed i-TLS at least once in the last 28 days, with on average 3.2 platform visits per day viewing 4.8 pages per visit. i-Training provided 41 training mini-modules in applying ICT to family services from counseling, program design, implementation to evaluation. Of 730 enrolments in total, 70.0% (511/730) completed the mini-modules and were awarded digital mini-certificates. i-Learning provided 112 items of learning resources centered around ICT use and family services and had nearly 4000 page views recorded from Google Analytics. i-Sharing had a total of 25 discussion threads with 59 posts. 53.7% (168/313) users completed the 1-year evaluation survey, including 12 who participated in the phone interviews. The mean i-TLS satisfaction score (out of 10) increased from light (4.99) to occasional (6.15) and frequent (6.31) users. Frequent users showed higher scores (out of 10) than light users for an increase in knowledge (5.84 versus 4.09; P<.001), self-efficacy (5.23 versus 3.96; P=.02), and knowledge application (6.46 versus 1.91; P<.001). From the phone interviews, users reported increased ICT use in family services, despite some practical barriers. i-TLS was perceived as an acceptable and supportive tool for learning and practice in family services, especially during the COVID-19 pandemic. CONCLUSIONS We have first reported the development and evaluation of a newly developed web-based learning platform (i-TLS) for social workers in family services. The results provided preliminary evidence of using i-TLS to support social workers’ continuous learning and ICT-enhanced services. Accessibility to self-directed and collaborative learning is essential for optimizing social workers’ learning. Further research on enhancing web-based platforms is needed to expand participation and capacity building of social workers and other related professionals. CLINICALTRIAL ClinicalTrials.gov NCT04034420; https://www.clinicaltrials.gov/ct2/show/NCT04034420

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