Factors Influencing the Quality of Social Support Messages Produced Online: The Role of Responsibility for Distress and Others’ Support Attempts

2018 ◽  
Vol 46 (6) ◽  
pp. 866-886 ◽  
Author(s):  
Stephen A. Rains ◽  
Eric Tsetsi ◽  
Chelsie Akers ◽  
Corey A. Pavlich ◽  
Michael Appelbaum
Keyword(s):  
Social Support ◽  
Online Community ◽  
Lens Model ◽  
Community Members ◽  
Factors Influencing ◽  
Politeness Strategies

Brunswik’s lens model was used as a guide to investigate the conditions under which people produce more and less effective support messages online. An experiment was conducted to examine the effects of identity cues concerning a support seeker’s responsibility for his or her distress and behavioral residue involving other online community members’ responses to the support seeker. Participants evaluated the support seeker more negatively, produced support messages containing lower levels of person-centeredness, and used fewer politeness strategies when the support seeker was more responsible for his or her distress than when the seeker was less responsible. These effects tended to be intensified when the quality of support from other community members was congruent with seeker responsibility compared with when others’ support and seeker responsibility were incongruent.

Burden, quality of life, anxiety, and depressive symptoms among caregivers of hemodialysis patients: The role of social support

2020 ◽  
Vol 55 (6) ◽  
pp. 397-407
Author(s):  
Madihah Shukri ◽  
Mohd Azman Mustofai ◽  
Md Aris Safree Md Yasin ◽  
Tuan Sharipah Tuan Hadi
Keyword(s):  
Quality Of Life ◽  
Social Support ◽  
Depressive Symptoms ◽  
Cross Sectional Study ◽  
Hemodialysis Patients ◽  
Cross Sectional ◽  
Caregiving Burden ◽  
Low Levels

Objective The purpose of this study was to determine how burden and quality of life predict anxiety and depressive symptoms among caregivers of hemodialysis patients. Social support was included in the model as a proposed moderator in the above relationships. Methods This cross-sectional study involved 340 caregivers of chronic kidney patients undergoing hemodialysis. The setting was in Terengganu, Malaysia. The caregivers completed the measures of caregiving burden, quality of life, social support, and symptoms of anxiety and depression. Results About 28.8% and 52.4% of caregivers showed clinically moderate levels of anxiety and depressive symptoms, respectively. Furthermore, 35.9% and 3.8% of them showed clinically high levels of anxiety and depressive symptoms, respectively. Analyses showed that general quality of life was a significant predictor of both anxiety and depressive symptoms. Burden and psychological domains of quality of life significantly predicted anxiety. In addition, a lack of social support was a determinant of depressive symptoms. Evidence suggested that social support moderated the burden–anxiety relationship. Specifically, caregivers with low levels of social support showed more elevated levels of anxiety symptoms when their burden was higher. Conclusion There is an urgent need for early detection to initiate prompt treatment in this population. The study provides some important insights into offering comprehensive intervention to help caregivers cope more effectively through the provision of sufficient social support to buffer the effects of caregiving burden and improve mental health.

EWOM firestorm: young consumers and online community

2019 ◽  
Vol 21 (1) ◽  
pp. 1-15 ◽  
Author(s):  
Sasithorn Suwandee ◽  
Jiraporn Surachartkumtonkun ◽  
Aurathai Lertwannawit
Keyword(s):  
Social Media ◽  
Online Community ◽  
Community Members ◽  
Content Type ◽  
Service Failures ◽  
Young Consumers ◽  
Mixed Factorial Design ◽  
Information Characteristics ◽  
High Level

Purpose This study aims to examine the influence of homophily in an online community and the effect of electronic word of mouth (eWOM) consensus on young consumers’ attitudes. Design/methodology/approach This study implemented an experimental research design using a two (low/high homophily) × two (low/high eWOM consensus) mixed factorial design. This study explores young consumers’ changes in brand attitude after encountering negative eWOM. Findings The results indicate that a high consensus of negative eWOM among online community members leads to significant changes in attitude, while a low consensus of negative eWOM does not produce such an effect. Negative eWOM from either high or low homophilous sources produces significant changes in attitude. There are significant attitude changes when a strong consensus of negative eWOM is received from a source with a high level of homophily. Research limitations/implications Service failures in offline service settings lead to the dissemination of negative eWOM on social media. To handle and prevent social media crises, researchers should understand online crises antecedents relating to information characteristics i.e. eWOM consensus and characteristics of online community members to evaluate the crises impact. Brands should monitor tone and dialogue of online community member on social media to remedy and diminish any damage done to their brand image from negative eWOM. Originality/value This study contributes to the application of social network theory by understanding the role of nodes on negative eWOM effect in social media.

Searching for Social Support Moderates the Relationship Between Polyvictimization and Externalizing Symptoms: A Brief Report

2016 ◽  
Vol 34 (3) ◽  
pp. 653-662 ◽  
Author(s):  
Cristóbal Guerra ◽  
Claudia Ocaranza ◽  
Kchatriani Weinberger
Keyword(s):  
Social Support ◽  
Externalizing Problems ◽  
Protective Factor ◽  
Externalizing Symptoms ◽  
Externalizing Disorders ◽  
Intervention Programs ◽  
Factors Influencing ◽  
Adverse Influence ◽  
The Relationship

Externalizing disorders emerge most readily during adolescence, especially in traumatized population. In this context, it is necessary to determine the factors influencing these disorders. The aim of this study was to evaluate the role of polyvictimization in developing externalizing symptoms while considering the possible effects of active coping related to the search for social support. The participants were 78 adolescents ( M = 14.18, SD = 1.63) cared for in child and adolescent protection public services in Chile. The results of multiple regression analysis indicated that polyvictimization was a good predictor of externalizing symptoms, but searching for social support acted as a moderator in that relationship. The results show that searching for social support acts as a protective factor and decreases the adverse influence of polyvictimization over externalizing symptoms. Prevention and intervention programs should consider improvements in the coping strategies of poly-victims with externalizing problems.

Sign in / Sign up

Export Citation Format

Share Document