Organizing for Crisis Response

1996 ◽  
Vol 11 (1) ◽  
pp. 13-26 ◽  
Author(s):  
Linda Jo Calloway ◽  
Peter G.W. Keen

Crises are turning points in organizations. When crisis strikes, fast-response management depends on quickly configuring and deploying information and communications. This paper brings together research and practice in crisis response management, information technology and news media fast-response methods to derive principles for using information technology as an organizational resource. Firms increasingly recognize the need to view their information technology (IT) platform as a key business resource for just-in-time scheduling, distribution, coordination, service and logistics. If they see it as an equally key resource for just-in-time crisis response, it then creates a powerful base for crisis response management. Exxon Valdez and the Gulf War illustrate these requirements. They provide a stage model of crisis response. The model is not intended as a general description of crisis, but as a more specific modelling of organizational response capability. This stage model is illustrated by Dow Coming's recent silicon-gel implant crisis.

2002 ◽  
pp. 119-145
Author(s):  
Vincent T’kindt ◽  
Jean-Charles Billaut

Author(s):  
Sergey V. Zykov

Information technology is critically dependent on a number of technological and human factors. Software engineering processes are multi-sided; they include customer and developer parties. Conceptual misunderstanding by either party often results in the products which do not meet customer's expectations. This misconception of the software product scope usually leads to a crisis of software product delivery. To adequately manage and efficiently respond to this crisis, the authors recommend using software engineering models, methods, techniques, practices, and tools. Software engineering is a discipline which started in the 1960s as a response to the so-called “software crisis”; it combines technical and human-related skills. To manage the crisis, the authors suggest architecture patterns and instantiate them by implementation examples.


Author(s):  
Abbigail J. Tumpey ◽  
David Daigle ◽  
Glen Nowak

Effective communication during an outbreak or public health investigation is crucial for fostering adoption of public health recommendations and minimizing or preventing harm. During outbreaks, a comprehensive communication strategy integrating news media, social media, and partner engagement is essential for reaching affected persons and for keeping everyone informed about public health actions and recommendations. The strategies outlined in this chapter are the foundation for rapidly and effectively conveying information and public health recommendations to the persons at risk, the media, and the different entities involved in the response. Regardless of the public health event’s cause, core communication actions and steps will be similar; however, in every outbreak or public health investigation, perceptions and needs will vary among target audiences, partners (i.e., persons or organizations that can play a role in the crisis response), and persons or organizations with a connection or interest in the outbreak (stakeholders).


2020 ◽  
Author(s):  
Kristen Harknett ◽  
Daniel Schneider ◽  
Sigrid Luhr

Abstract Working parents must arrange some type of care for their young children when they are away at work. For parents with unstable and unpredictable work schedules, the logistics of arranging care can be complex. In this paper, we use survey data from the Shift Project, collected in 2017 and 2018 from a sample of 3,653 parents who balance work in the retail and food service sector with parenting young children from infants to nine years of age. Our results demonstrate that unstable and unpredictable work schedules have consequences for children’s care arrangements. We find that parents’ exposure to on-call work and last-minute shift changes are associated with more numerous care arrangements, with a reliance on informal care arrangements, with the use of siblings to provide care, and with young children being left alone without adult supervision. Given the well-established relationship between quality of care in the early years and child development, just-in-time scheduling practices are likely to have consequences for children’s development and safety and to contribute to the intergenerational transmission of disadvantage.


2010 ◽  
Vol 45 (1-2) ◽  
pp. 1-25
Author(s):  
Ke Liu ◽  
Nael Abu-Ghazaleh ◽  
Kyoung-Don Kang

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