Effect of knowledge management on service innovation in academic libraries

IFLA Journal ◽  
2017 ◽  
Vol 43 (3) ◽  
pp. 266-281 ◽  
Author(s):  
Md Anwarul Islam ◽  
Naresh Kumar Agarwal ◽  
Mitsuru Ikeda
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Academic Libraries ◽  
Service Innovation ◽  
Effective Management ◽  
Knowledge Capture ◽  
Knowledge Application ◽  
Quantitative Studies ◽  
The Relationship ◽  
Management Cycle

Effective management of all knowledge in an organization is a key criterion for innovation. Academic libraries are beginning to realize the importance of knowledge management in this regard. However, there are no quantitative studies studying knowledge management and service innovation in the context of libraries. Islam, Agarwal and Ikeda arrived at a framework for knowledge management for service innovation in academic libraries (KMSIL). Through a survey of 107 librarians from 39 countries, this study investigates the effect of knowledge management (and knowledge management cycle phases) on service innovation. The study found that knowledge capture/creation and knowledge application/use both significantly impact service innovation in academic libraries. The effect of knowledge/sharing and transfer on innovation was found to be insignificant. The study also demonstrated the relationship between the knowledge management phases. The findings support the KMSIL framework. They should help academic libraries in the process of service innovation by utilizing phases of the knowledge management cycle.

scholarly journals How Environmental Knowledge Management Promotes Employee Green Behavior: An Empirical Study

2021 ◽  
Vol 18 (9) ◽  
pp. 4738
Author(s):  
Wenyao Zhang ◽  
Ruzhi Xu ◽  
Yuan Jiang ◽  
Wei Zhang
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Environmental Protection ◽  
Organizational Support ◽  
Behavioral Intention ◽  
Environmental Knowledge ◽  
Knowledge Application ◽  
Green Behavior ◽  
The Relationship ◽  
Positive Effect

As environmental protection has gradually become the focus of enterprises’ development, employee green behavior becomes an important and key antecedent to study this issue, but there have been less studies conducted with knowledge management. As a result, drawing on the theory of planned behavior and the organizational support theory, this study investigates how environmental knowledge practices (environmental knowledge sharing and environmental knowledge application) affect employee green behavior by using a questionnaire survey administered to 266 employees in China to reveal their complex relationship mechanism. The results show that environmental knowledge application and environmental knowledge sharing have a positive effect on employee green behavior; environmental behavioral intention mediates the relationship between environmental knowledge application and employee green behavior, and between environmental knowledge sharing and employee green behavior; green perceived organizational support positively moderates the relationship between environmental behavioral intention and employee green behavior. The findings shed new light on the development of employee green behavior literature and provide practical reference for strategies related to environmental protection for managers.

scholarly journals Keterlibatan Siklus Terintegrasi Knowledge Management Terhadap Perilaku Kerja Inovatif Sumber Daya Manusia di Balai Diklat Keuangan Yogyakarta

2020 ◽  
Vol 16 (1) ◽  
pp. 1-22
Author(s):  
Bagas Dwi Praptowo ◽  
Mikhriani Michdor ◽  
Agus Suharsono
Keyword(s):  
Knowledge Management ◽  
Knowledge Acquisition ◽  
Knowledge Sharing ◽  
Financial Education ◽  
Education And Training ◽  
Work Behavior ◽  
Knowledge Capture ◽  
Innovative Work Behavior ◽  
Innovative Work ◽  
And Training

To realize Knowledge Management as one of pillars of Ministry of Finance Corporate University, Financial Education and Training Agency Yogyakarta as an institution that carries out a role of building a learning environment needs to have a series of systems and procedures for managing financial knowledge so that is available and well managed. This study aims to prove efforts effective influencing Human Resource (HR) Innovative Work Behavior in Financial Education and Training Agency Yogyakarta are through an integrated Knowledge Management Cycle namely Knowledge Capture, Knowledge Sharing and Dissemination, Knowledge Acquisition and Application. This integrated cycle can stimulate HR in critical, creative, and innovative thinking to produce useful new knowledge. This research method was a quantitative approach to SEM analysis using Smart PLS software. The results of the study proved that Knowledge Acquisition and Application affect the HR Innovative Work Behavior. However, Knowledge Capture and Knowledge Sharing and Dissemination did not affect HR Innovative Work Behavior, this indicates that there was a need to increase Knowledge Capture and Knowledge Sharing and Dissemination at Financial Education and Training Agency Yogyakarta so that overall employees could contribute to fostering Innovative Work Behavior in accordance under BPPK Decree No. KEP-140/PP/2017 which regulates that Knowledge Management is all employees’ task of Ministry of Finance. Keywords: Knowledge Capture, Knowledge Sharing and Dissemination, Knowledge Acquisition and Application, Human Resource (HR) Innovative Work Behavior Abstrak Mewujudkan Knowledge Management sebagai salah satu pilar Kemenkeu Corporate University, Balai Diklat Keuangan Yogyakarta sebagai instansi yang menjalankan peran membangun lingkungan pembelajaran, perlu memperhatikan rangkaian sistem dan prosedur dalam mengelola pengetahuan keuangan negara agar tersedia dan terkelola dengan baik. Penelitian ini bertujuan untuk membuktikan bahwa upaya yang dipandang efektif dalam mempengaruhi Perilaku Kerja Inovatif SDM di Balai Diklat Keuangan Yogyakarta adalah melalui siklus terintegrasi dari tiga tahapan Knowledge Management, yaitu Knowledge Capture, Knowledge Sharing and Dissemination, Knowledge Acquisition and Application. Siklus terintegrasi tersebut dapat merangsang SDM untuk berfikir kritis, kreatif, dan inovatif sehingga menghasilkan pengetahuan baru yang berguna. Metode penelitian ini melalui pendekatan kuantitatif analisis SEM menggunakan software Smart PLS. Hasil penelitian membuktikan bahwa Knowledge Acquisition and Application berpengaruh terhadap Perilaku Kerja Inovatif SDM. Namun, Knowledge Capture dan Knowledge Sharing and Dissemination tidak berpengaruh terhadap Perilaku Kerja Inovatif SDM. Hal ini mengindikasikan bahwa perlunya peningkatan Knowledge Capture dan Knowledge Sharing and Dissemination di Balai Diklat Keuangan Yogyakarta agar secara keseluruhan pegawai dapat berkontribusi menumbuhkan Perilaku Kerja Inovatif sesuai Keputusan Kepala BPPK No. KEP-140/PP/2017 yang mengatur bahwa tugas Knowledge Management adalah seluruh pegawai Kemenkeu. Kata kunci: Knowledge Capture, Knowledge Sharing and Dissemination, Knowledge Acquisition and Application, Perilaku Kerja Inovatif SDM

scholarly journals The effect of knowledge management process on the employee commitment: Evidence from digital marketing industry

2021 ◽  
pp. 1557-1564
Author(s):  
Bui Thanh Khoa ◽  
Le Thi Kim Hoa
Keyword(s):  
Knowledge Management ◽  
Research Result ◽  
Employee Commitment ◽  
Digital Marketing ◽  
Management Process ◽  
Competitive Advantages ◽  
Knowledge Application ◽  
Four Dimensions ◽  
Managerial Implications ◽  
The Relationship

Knowledge management is a process of systematic and transparent creation, development and application of knowledge to maximize knowledge-related performance and business value from knowledge and available wisdom assets. Knowledge management is vitally important with business and one of the competitive advantages. The aim of the study is to find out the relationship between the knowledge management process and employees’ commitment in the digital marketing companies. Through the mix-method research, the research result pointed out that four dimensions of knowledge management process; i.e., Knowledge Acquisition, Knowledge Conversion, Knowledge Application, and Knowledge Protection, positively impact on the employee's commitment. Some managerial implications for the digital marketing businesses were proposed to improve the employee commitment based the knowledge management process.

Integrating IS Security With Knowledge Management

2019 ◽  
pp. 267-283
Author(s):  
Murray Eugene Jennex ◽  
Alexandra Durcikova
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Knowledge Sharing ◽  
Lessons Learned ◽  
Future Research ◽  
Knowledge Capture ◽  
Knowledge Sourcing ◽  
Research Areas ◽  
Is Security ◽  
Job Postings

Knowledge management focuses on capturing and sharing knowledge. Because of this, KM researchers tend to focus on issues related to knowledge capture, storage, and sharing. However, because knowledge is valuable, it is a target needing to be protected. This chapter posits that KM researchers and practitioners also need to think about security and explores how important security skills are to KM practitioners and researchers. A literature review was performed to determine how much attention is paid by KM researchers to knowledge security. Additionally, KM job postings were examined to determine if security skills are considered important by those hiring KM practitioners. Next, a survey was prepared for exploring security attitudes of KM practitioners as an area of future research. Finally, future research areas for IS security are proposed that can greatly benefit from lessons learned in the areas of both knowledge sharing and knowledge sourcing.

scholarly journals Building Competitive Advantage for Vietnamese Firms: The Roles of Knowledge Sharing and Innovation

2019 ◽  
Vol 10 (4) ◽  
pp. 1
Author(s):  
Son Thanh Than ◽  
Cung Huu Nguyen ◽  
Thang Quang Tran ◽  
Phong Ba Le
Keyword(s):  
Knowledge Management ◽  
Competitive Advantage ◽  
Knowledge Sharing ◽  
Structural Equation ◽  
Low Cost ◽  
Equation Modeling ◽  
Future Research ◽  
Knowledge Application ◽  
Mediating Role

The purpose of this study is to investigate the influence of knowledge sharing (KS) and two specific types of innovation on competitive advantage in Vietnamese firms. Based on using structural equation modeling (SEM) and survey data collected from 225 participants, the findings reveal that KS directly and indirectly affects firm’s competitive advantage through the mediating role of innovation speed and innovation quality. The findings stress the important role of building a positive climate to stimulate employees for sharing knowledge aimed at improving firm’s innovation capability, and sustaining competitive advantage. Future research needs to explore the relationship between three components of knowledge management namely knowledge acquisition, KS, and knowledge application, innovation, and specific aspects of competitive advantage (such as low cost advantage, differentiation advantage, and time advantage) to provide deeper the mechanism of how specifics aspects of knowledge management connected with firm’s certain types of competitive advantage through innovation.

scholarly journals Evaluasi Infrastruktur Knowledge Sharing Pegawai pada Dinas Perpustakaan Provinsi Sumatera Selatan

2017 ◽  
Author(s):  
Duana eilia ◽  
Leon Andretti Abdillah
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Employee Training ◽  
Integrated System ◽  
Knowledge Implementation ◽  
Training Activities ◽  
Blue Print ◽  
Management Cycle ◽  
Personnel Department ◽  
Share Information

The Regional Library of South Sumatra or Dinas Perpustakaan Provinsi Sumatera Selatan is one of the institutions of government are aware of the importance of a documentation of data and information for the sustainability activities in an organization. Currently the personnel department in Dinas Perpustakaan Provinsi Sumatera Selatan still not using an integrated system to share information among their peers, such as information regarding metting schedule, schedule events / activities that will be held by Dinas Perpustakaan Provinsi Sumatera Selatan, employee training activities, briefings and others. In addition employees did not have the means and the platform to discuss issues related to the library to the other fellow workers. This of course will result in the delivery of information to be sluggish. To optimize the role required a concept that can be implemented to run the process of knowledge management. The concept of knowledge sharing is a concept that is implemented for the governance of library Dinas Perpustakaan Provinsi Sumatera Selatan to facilitate the dissemination of knowledge implementation shortcomings that still has not been maximized. This study uses a methodology KM Cycle or Knowledge Management Cycle consists of eight stages, namely Evaluate Existing Infrastructure, Form The KM Team, Knowledge Capture, Design KM Blue Print, Verify AND Validate KM System, Implement The KM System, Manage Change and Reward strucutre, and Post System Evaluation. The results show that current infrstructures are able to support the development of KMS in Dinspustaka.

scholarly journals Knowledge Management Process, Entrepreneurial Orientation, and Performance in SMEs: Evidence from an Emerging Economy

2021 ◽  
Vol 13 (17) ◽  
pp. 9791
Author(s):  
Shiaw Tong Ha ◽  
May Chiun Lo ◽  
Mohamad Kadim Suaidi ◽  
Abang Azlan Mohamad ◽  
Zaidi Bin Razak
Keyword(s):  
Knowledge Management ◽  
Knowledge Acquisition ◽  
Entrepreneurial Orientation ◽  
Structural Equation ◽  
Equation Modeling ◽  
Knowledge Application ◽  
Knowledge Conversion ◽  
Knowledge Protection ◽  
And Performance ◽  
The Relationship

Knowledge management (KM), a process of acquiring, converting, applying, and protecting knowledge assets, is crucial for value creation. The purpose of this research is to empirically test the relationship between KM processes (knowledge acquisition, knowledge conversion, knowledge application, and knowledge protection), entrepreneurial orientation (EO), and firm performance. Data were collected from 159 small- and medium-sized enterprises (SMEs) in Malaysia using a cross-sectional survey. This research uses partial least squares structural equation modeling (PLS-SEM) and WarpPLS version 7.0 to test the model. The results show that three of four KM dimensions: knowledge acquisition, knowledge conversion, and knowledge protection are positively related to performance. Moreover, EO has been found to moderate the relationship between knowledge application and performance positively.

scholarly journals Pengaruh Penerapan Knowledge Management (KM) Terhadap Kesuksesan Pengadaan Sistem Informasi: Pendekatan Kuantitatif

2017 ◽  
Vol 4 (02) ◽  
Author(s):  
Asti Amalia Nur Fajrillah
Keyword(s):  
Knowledge Management ◽  
Knowledge Sharing ◽  
Knowledge Creation ◽  
Knowledge Application ◽  
Management Knowledge

Alih daya (outsourcing) sistem informasi atau sering kali disebut sebagai pengadaan sistem informasi dapat diartikan sebagai pengalihan sebagian atau seluruhnya fungsi sistem informasi dari sebuah organisasi kepada penyedia layanan eksternal, untuk memperoleh keuntungan ekonomi, teknologi dan strategis. Namun mendapatkan keuntungan dari outsourcing sistem informasi bukanlah hal yang mudah; terdapat beberapa faktor yang harus diperhatikan untuk mendapatkan keseluruhan keuntungan dari outsourcing sistem informasi, sehingga suatu organisasi dapat dikatakan berhasil dalam outsourcing sistem informasinya. Di lain pihak, penerapan Knowledge Management (KM) diartikan sebagai sebuah proses dari Knowledge Management yang disebut siklus pengetahuan (knowledge cycle), dimana terdapat kegiatan pembuatan (creation), penyebaran (sharing), dan penggunaan (application) pengetahuan didalamnya. Pada kebanyakan organisasi, KM dianggap sebagai faktor utama untuk memperoleh dan mendukung keunggulan bersaing. Selanjutnya, pengetahuan juga dianggap sebagai faktor sangat penting dalam keberhasilan outsourcing sistem informasi. Penelitian ini bertujuan untuk menguji hubungan antara penerapan Knowledge Management (knowledge creation, knowledge sharing, dan knowledge application) pada keberhasilan outsourcing sistem informasi melalui faktor penentu pengadaan sistem informasi (kualitas komunikasi dan kualitas kerjasama). Penelitian ini menggunakan metode kuantitatif dengan melibatkan 66 manajer proyek sistem informasi pada sektor telekomunikasi di Indonesia. Hasil menunjukkan bahwa knowledge application sebagai tahap akhir pada penerapan KM memberikan pengaruh signifikan terhadap kesuksesan outsourcing sistem informasi melalui kualitas komunikasi dan kualitas kerjasama. Pada akhirnya, menyediakan model penerapan knowledge management dapat digunakan sebagai salah satu panduan bagi organisasi dalam melakukan outsourcing sistem informasi untuk mencapai kesuksesan dan memperoleh keseluruhan keuntungan dari outsorcing sistem informasi tersebut.

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