Workers, Managers, and Customers

2010 ◽  
Vol 37 (3) ◽  
pp. 251-271 ◽  
Author(s):  
Steven Henry Lopez
Keyword(s):  
Emotional Labor ◽  
Customer Relationships ◽  
Service Work ◽  
Shop Floor ◽  
Special Issue ◽  
Organization Of Work ◽  
Introductory Essay ◽  
Relative Neglect ◽  
And Control ◽  
The Relationship

The sociology of service work has blossomed in the 10 years since Work and Occupations first published a special issue on this subject. This introductory essay chronicles developments and new debates around emotional labor, worker–customer relationships in the service triangle, and the nexus of gender and control in service work. Several neglected themes are highlighted, including the relationship between race and the organization of work on the shop floor, as well as a number of themes that were once prominent in industrial sociology but which have fallen into relative neglect in the sociology of service work despite their continuing relevance.

scholarly journals Telework of a Company Employee: Issues of Organizing and Monitoring the Performance of Labor Duties

Webology ◽  
2021 ◽  
Vol 18 (Special Issue 04) ◽  
pp. 1160-1169
Author(s):  
Darya Mikhailovna Kapustina ◽  
Sergey Anatolyevich Makushkin ◽  
Elena Vladimirovna Danilova ◽  
Tamara Ivanovna Alexandrova ◽  
Yuriy Mikhailovich Lagusev ◽  
...  
Keyword(s):  
Organization Of Work ◽  
Legal Nature ◽  
Restrictive Measures ◽  
And Control ◽  
The Relationship ◽  
A Company

Coronavirus pandemic and restrictive measures adopted by the authorities of many states have necessitated the massive transfer of employees of various organizations to remote forms of performing work duties. Such a transfer required a change in approaches to the organization of work and control over the performance of labor duties, which raised many questions and problematic points, both for employees and employers. The purpose of this study is to identify issues of an organizational and legal nature in the relationship between an employee and employer in connection with the forced massive transition to telework and the formation of proposals for resolving problematic aspects.

scholarly journals The Pugwash Conferences and the Global Cold War: Scientists, Transnational Networks, and the Complexity of Nuclear Histories

2018 ◽  
Vol 20 (1) ◽  
pp. 4-30 ◽  
Author(s):  
Alison Kraft ◽  
Holger Nehring ◽  
Carola Sachse
Keyword(s):  
Cold War ◽  
Transnational Networks ◽  
Political Actor ◽  
Special Issue ◽  
Introductory Essay ◽  
The Cold War ◽  
The Impact ◽  
The Relationship ◽  
Global Cold War ◽  
Cold War History

This introductory essay elucidates the purpose and major themes of the special issue. The contributors to the issue provide an in-depth look at the Pugwash Conferences for Science and World Affairs (usually referred to as just Pugwash) to explore important themes in Cold War history. Among other topics covered in the issue are the impact of Pugwash in many countries, the nature of its organization, and the distinctive way in which it worked, as well as its importance for the relationship between scientists and the Cold War states and its role as a political actor and as a transnational actor. All of these issues and more make Pugwash a compelling subject for scholars of the Cold War.

scholarly journals New Vantage Points on Emotional Labor and Its Service Context: An Introduction to the Emotional Labor and Service Special Issue

2021 ◽  
Vol 5 (4) ◽  
pp. 215-228
Author(s):  
Andrea Fischbach ◽  
Benjamin Schneider
Keyword(s):  
Organizational Behavior ◽  
Emotional Labor ◽  
Organizational Context ◽  
Well Being ◽  
Service Work ◽  
Special Issue ◽  
Service Workers ◽  
Service Characteristics ◽  
Service Leadership ◽  
Vantage Points

This special issue introduces new perspectives on emotional labor in the service context. That is, while service work has been a focus of much of the emotional labor research world, explication of the context in which that service work occurs (including the customers served, the leadership of those who serve, and the larger organizational context) has not received much attention. In addition, the emotional labor of customers has also not been much explored. The papers included in this special issue explore these issues from the viewpoints of both the fields of organizational behavior and services management; they consider emotional labor from both employees’ and customers’ perspectives; and they explore the outcomes of emotional labor in ways that signal the common human experiences of people when in interaction with each other. Together, these papers offer new insights on emotional labor by translating service characteristics and service leadership into attitudes and experiences of service workers and customers, their behaviors and emotions, and ultimately into their health and wellbeing. This introduction provides a series of lenses useful for interpreting the papers in this special issue. We hope that the depth and diversity of new directions for emotional labor research and practice that are suggested by this special issue will inspire many researchers and practitioners navigating this world to provide both understanding of it and further the health and well-being of those involved in it.

scholarly journals Globalization, privatization, marginalization: Mapping and assessing connections and consequences in/through education

2019 ◽  
Vol 27 ◽  
pp. 123
Author(s):  
D. Brent Edwards Jr. ◽  
Alexander Means
Keyword(s):  
Education Policy ◽  
Special Issue ◽  
Policy And Practice ◽  
Introductory Essay ◽  
The Relationship ◽  
Significant Attention

This special issue brings together scholars who are working on new aspects of the intersection and implications of globalization, privatization, and marginalization. While globalization’s relationship to education has been of great interest to scholars (e.g., Dale, 1999; Green, 1997; Rizvi Lingard, 2009; Steiner-Khamsi, 2004; Verger, Novelli, Kosar-Altinyelken, 2018). While the relationship between globalization and various forms of privatization has received significant attention (e.g., Adamson, Astrand, Darling-Hammond, 2016; Ball, 2009, 2012; Carnoy, 1999; Mohamed Morris, 2019; Robertson, Mundy, Verger, Menashy, 2012; Verger, Lubienski, Steiner-Khamsi, 2016), we seek to extend scholarship in these areas by examining the current connections and continuing consequences of both globalization and privatization for marginalization in/through education, as well as the ways in which the latter (marginalization) creates opportunities for the former (globalization and privatization). Exploring the relationships among globalization, privatization, and marginalization is vitally important for scholars not only because they are related in multiple yet, we argue, insufficiently understood ways, but also because their relations have real consequences for education policy and practice and for the exacerbation of marginalization itself in and through education. As the introductory essay for the special issue, this article (a) presents a framework for understanding the connections among globalization, privatization, and marginalization in relation to education; (b) distills, visually presents, and expands upon the dialectical connections evident “in” and “through” the cases that make up the special issue; and (c) emphasizes a number of lessons for the globalization-privatization-marginalization nexus. 

From Container to Claustrum: Projective Identification in Couples

2014 ◽  
Vol 4 (2) ◽  
Author(s):  
Tamara Feldman
Keyword(s):  
Psychological Health ◽  
Projective Identification ◽  
The Self ◽  
The Other ◽  
Intimate Partners ◽  
And Control ◽  
The Relationship ◽  
As If

This paper is a contribution to the growing literature on the role of projective identification in understanding couples' dynamics. Projective identification as a defence is well suited to couples, as intimate partners provide an ideal location to deposit unwanted parts of the self. This paper illustrates how projective identification functions differently depending on the psychological health of the couple. It elucidates how healthier couples use projective identification more as a form of communication, whereas disturbed couples are inclined to employ it to invade and control the other, as captured by Meltzer's concept of "intrusive identification". These different uses of projective identification affect couples' capacities to provide what Bion called "containment". In disturbed couples, partners serve as what Meltzer termed "claustrums" whereby projections are not contained, but imprisoned or entombed in the other. Applying the concept of claustrum helps illuminate common feelings these couples express, such as feeling suffocated, stifled, trapped, held hostage, or feeling as if the relationship is killing them. Finally, this paper presents treatment challenges in working with more disturbed couples.

Content Analysis (Analisis Isi) terhadap Peraturan Daerah Bernuansa Syariat Islam di Kabupaten Banyumas

2019 ◽  
Vol 1 (2) ◽  
pp. 121
Author(s):  
Dody Nur Andriyan
Keyword(s):  
Disease Management ◽  
Public Interest ◽  
Islamic Law ◽  
Alcoholic Beverages ◽  
Public Issues ◽  
Criminal Sanctions ◽  
Qualitative Descriptive ◽  
Administrative Sanctions ◽  
And Control ◽  
The Relationship

Regional Regulation (Perda) which regulates public issues such as prostitution, alcoholic beverages, gambling, and the relationship between men and women turns out to be identified as a Regional Regulation with nuances of Islamic law. in Banyumas Regency there is a Regional Regulation which if used by the identification of Arfiansyah above, it can be referred to as a Regional Regulation with nuances of Islamic law. The regulation is: Banyumas District Regulation Number 15 of 2014 concerning Control, Supervision and Control of Circulation of Alcoholic Beverages and Regional Regulations of Banyumas Regency Number 16 of 2015 concerning Community Disease Management. This research has two formulations of the first problem related to the results of the content of the analysis on the Perda that are nuanced by Islamic law in Banyumas Regency. Both of the results of the analysis content on the Regional Regulations that are nuanced by Islamic law in Banyumas Regency are not contrary to Law-Invitation Number 12 of 2011? This research is a qualitative-descriptive study. The research method used is normative juridical. The main source of data is the Banyumas District Regulation Number 15 of 2014 concerning Control, Supervision and Control of Circulation of Alcoholic Beverages and Regional Regulations of Banyumas Regency Number 16 of 2015 concerning Community Disease Management. Interviews were also conducted with resource persons. Furthermore, the results of the analysis were carried out. Regional Regulation No. 15 of 2014 is actually a Regional Regulation that has a broad purpose of public interest, for the nation and state. So that the claim that Perda No 15 of 2014 as a Regional Regulation with nuances of Islamic law is not true. Regional Regulation No. 16 of 2015 is actually a Regional Regulation that has a broad purpose of public interest, for the nation and state. So that the claim that Perda No 16 of 2015 as a Regional Regulation with nuances of Islamic law is not true. Both of these Perda (Perda No 15 of 2014 and Perda No. 16 of 2015) are not in conflict with Law No. 12 of 2011 concerning the Establishment of Legislation. Both in terms of content, principles, goals, arrangements, administrative sanctions and criminal sanctions. Formally and procedurally the two Perda are in accordance with Law Number 12 of 2011

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