Unfolding the Linkage Between SCM Practices and Customer Responsiveness in Indian Automotive and Aerospace Manufacturing Firms

2021 ◽  
pp. 097226292110534
Author(s):  
Rakesh K. Mudgal ◽  
Neeraj Khera ◽  
Shikha N. Khera ◽  
Karishma Gulati

The study examines how the supply chain management (SCM) practices impact customer responsiveness, and the same has been tested empirically with the help of a conceptual framework based on a literature review. Previous studies on the relationship between supply chain variables and competitive advantage have been presented earlier with variables including customer satisfaction, quality and flexibility. Still, there is a shortage of literature on customer responsiveness. This study attempts to conduct a structured study well supported by the existing literature to establish the mentioned linkage. The study sample includes 433 employees from 10 Indian automobile and aerospace manufacturing organizations, and the responses have been analysed with structural equation modelling (SEM) and bivariate regression. The study establishes the linkage between SCM practices and customer responsiveness. The results infer that supply chain practices are antecedents to customer responsiveness. The study has also scrutinized the specific items of SCM practices construct that highly influences customer responsiveness. This study also highlights and identifies the research on the linkage between SCM practices and customer responsiveness in the Indian context. For practitioners, this study offers advice for effective policymaking to have more excellent customer responsiveness by concentrating on the specific elements of each SCM practice.

2021 ◽  
Vol 10 ◽  
pp. 216495612110021
Author(s):  
Pross Nagitta Oluka ◽  
Marcia Mkansi ◽  
George William Kajjumba

Introduction This study sought to examine the contribution of relationship building (in terms of collaboration, information sharing and supply chain interdependence) on the availability of malaria treatment pills in public hospitals in Sub-Saharan Africa using data from Uganda. Methods By means of a cross-sectional survey research design, the study used a questionnaire strategy to collect quantitative data. Out of the 320 questionnaires that were distributed in 40 public hospitals, 283 were answered and returned, which yielded an 88% response rate. Structural equation modelling (SEM) was used to establish the relationship between measured variables and latent constructs. Results Drawing on the survey results, the confirmatory factor analysist and the Structural Equation Modelling clearly demonstrate that relationship building (in terms of collaboration, information sharing and supply chain interdependence) significantly influences the availability of Artemisinin-based combination therapies in public general hospitals in Uganda. Conclusion Policy-makers should focus on developing cheaper information technology tools to exchange information regarding stock levels, forecasting, quantification, orders, and dispensing. This study developed a measurement model for an inter-hospital relationship, using relational view theory, and it employs dimensions in terms of information sharing and supply chain interdependence to predict and explain the availability of malaria pills in government hospitals.


2019 ◽  
Vol 26 (4) ◽  
pp. 1174-1193
Author(s):  
Roberto Giro Moori ◽  
Kalid A. Nafal ◽  
Herbert Kimura ◽  
Vinicius Amorim Sobreiro

Purpose The purpose of this paper is to identify the main factors of the dyadic alignment in the supply chain of capital goods companies. Design/methodology/approach A survey was conducted among 159 respondents (53 supplier companies, 53 manufacturers and 53 clients). Findings Using structural equation modelling, no evidence of alignment between suppliers and manufacturers was identified. However, for the manufacturers, there is a partial mediation effect of the operational capabilities in the relationship between supply chain management and business performance. Originality/value This research investigates whether there is a dyadic alignment among supplier–manufacturer, manufacturer–customer and supplier–customer from the capital goods manufacturers’ perspective.


2018 ◽  
Vol 25 (2) ◽  
pp. 426-449 ◽  
Author(s):  
Vishal Ashok Bhosale ◽  
Ravi Kant ◽  
Ravi Shankar

Purpose The purpose of this paper is to test the relationship between supply chain knowledge flow enablers (SCKFEs), knowledge flow performance and supply chain (SC) performance (operational performance, customer satisfaction, and financial performance) for Indian manufacturing organizations. Design/methodology/approach A structured survey was used to collect the necessary data within the Indian manufacturing industry. Construct validity was conducted using convergent validity, reliability, and discriminant validity. Structural equation modeling was used to test the model. Findings The results of the study are tested based on data from 269 respondents from an Indian manufacturing organizations show positive influence: from SCKFEs to knowledge flow performance; knowledge flow performance to SC performance. In essence, the research reveals that the awareness to implement SCKFEs will increase the knowledge flow performance and SC performance. Practical implications The findings of this study are beneficial for decision-making authorities in the organization to know the importance of SCKFEs and their influence on knowledge flow performance and SC performance. Originality/value This is the unique study, which provides the theoretical framework which shows the relationship among SCKFEs, knowledge flow performance and SC performance and validates the framework with the help of an empirical study with Indian organizations.


2021 ◽  
Vol 20 ◽  
pp. 39-48
Author(s):  
Bentolhoda Abdollahbeigi ◽  
Farhang Salehi

The paper aims to clarify the relationship between Information technology governance initiatives on effective information technology governance (ITG) and organizational performance. A quantitative study through a questionnaire survey has done for this research. Data was obtained from seven states in Malaysia, within the manufacturing sector. Structural equation modelling (SEM) was used in this study to analyze the measurement and structural models simultaneously to test the role effect of ITG between information technology governance initiatives and organizational performance. The paper provides empirical insights about the relations between information technology governance initiative and the efficacy of ITG and organizational performance. The results and findings of the research can have beneficial to supporting manufacturing organizations in their efforts towards carrying out improvement activities.


Author(s):  
Uzoma Ebubechukwu Osita- Ejikeme ◽  
Continue Eketu

This study examined the nexus between Information systems flexibility and Robustness of manufacturing firms in South-South, Nigeria. Nine objectives and hypotheses were postulated to examine the relationship between the dimensions (IT flexibility, Process flexibility and Data flexibility) and the measures (Persistence, Structural stability and Superposition). A structured questionnaire was prepared, while Google forms was used to gather the data from the 210 respondents. Structural Equation Modelling (SEM) with the aid of Smart PLS 3.3.3, was used to examine the relationship between the dimensions of Information systems flexibility and the measures of Robustness. A total of 185 responses were collected and used for the analysis. The results show that all three dimensions of Information systems flexibility improved Robustness. The study recommends amongst others, that Management of manufacturing firms should adopt flexible information systems through strengthening of networks, relationships with stakeholders and the emphasis on information technology. This will advance the organisations options and provide the firm with various advantages in terms of information access and knowledge sharing needed for their agility within the business environment.


2002 ◽  
Vol 2 (1) ◽  
pp. 47-60 ◽  
Author(s):  
Margaret Matanda ◽  
Bill Schroder

This paper investigates the relationship between environmental uncertainty, supply chain capabilities and business performance in the context of the Zimbabwean horticultural industry. We hypothesised that the development of most supply chain capabilities would be negatively associated with environmental uncertainty and that supply chain capabilities would be positively related to the performance of the individual businesses in the supply chain. These hypotheses were tested using structural equation modelling. The hypotheses were generally supported for the relationships between environmental uncertainty and supply chain capabilities. However, most supply chain capabilities and environmental uncertainty were seen to be negatively related to business performance. We used established constructs for environmental uncertainty and business performance and developed new measures of supply chain capabilities. The main contributions of the paper are to simultaneously test the linkages between the three constructs and to develop new measures of supply chain capabilities.


2017 ◽  
Vol 24 (5) ◽  
pp. 1309-1336 ◽  
Author(s):  
Sarang Joshi ◽  
Manoj Kharat ◽  
Rakesh Raut ◽  
Sachin Kamble ◽  
Sheetal Kamble

Purpose The purpose of this paper is to examine the relationships between supplier development practices (SDPs) and supplier-buyer relationship practices from the supplier’s perspective (SBRSP), and seek to understand how specific SDPs may impact a buyer’s operational performance as well as supplier-buyer relationship practices. Design/methodology/approach The authors conducted a survey of 512 respondents from the different manufacturing firms in India and applied structural equation modelling to test a structural model that proposes the impacts of various efforts of SDPs on a buyer’s performance as well as SBRSP. Findings The study concludes that SDPs and SBRSP together improve the relationship between a buyer and supplier, and this improved relationship leads to competitive advantages (CAs) followed by profitability. Results indicate that supplier perspective of buyer-supplier relationship can be improved under the condition of SDPs and SBRSP together. SDPs are driven by productive measure and competitive pressure, whereas customer uncertainty is found to be statistically insignificant. Research limitations/implications The study was carried out in North Maharashtra Industrial Zone of India, where the auto sector and machine/components manufacturing firms have been established for a considerable period of time. Results of the study are limited to manufacturing organizations predominantly focussing on the automobile sector and machine/components manufacturing firms. Practical implications This study provides significant insights into the specific impact of various SDPs and SBRSP for both academics and practitioners. SDPs along with SBRSP practices lead to improvement in the relationship leading to CAs. SBRSP suggests that trust, long-term commitments and the supplier’s perspective are important practices for relationship improvement. Originality/value The current study attempts to identify what are the success factors for the supplier-buyer relationship from the supplier’s perspective and SDPs and how the supplier-buyer relationship can be improved under the condition of SDPs and SBRSP. Hence, the aim is to develop a more thorough understanding of the outcomes of a supplier-buyer relationship improvement from both buyer’s and supplier’s perspective, under the conditions of supplier development to achieve CAs leading to profitability. Furthermore, the study analyses the effect of the improved supplier-buyer relationship for achieving CAs leading to profitability.


Author(s):  
Prasanta Kumar Dey ◽  
Guo-liang Yang ◽  
Chrysovalantis Malesios ◽  
Debashree De ◽  
Konstantinos Evangelinos

AbstractAlthough the contribution of small and medium-sized enterprises (SMEs) to economic growth is beyond doubt, they collectively affect the environment and society negatively. As SMEs have to perform in a very competitive environment, they often find it difficult to achieve their environmental and social targets. Therefore, making SMEs sustainable is one of the most daunting tasks for both policy makers and SME owners/managers alike. Prior research argues that through measuring SMEs’ supply chain sustainability performance and deriving means of improvement one can make SMEs’ business more viable, not only from an economic perspective, but also from the environmental and social point of view. Prior studies apply data envelopment analysis (DEA) for measuring the performance of groups of SMEs using multiple criteria (inputs and outputs) by segregating efficient and inefficient SMEs and suggesting improvement measures for each inefficient SME through benchmarking it against the most successful one. However, DEA is limited to recommending means of improvement solely for inefficient SMEs. To bridge this gap, the use of structural equation modelling (SEM) enables developing relationships between the criteria and sub-criteria for sustainability performance measurement that facilitates to identify improvement measures for every SME within a region through a statistical modelling approach. As SEM suggests improvements not from the perspective of individual SMEs but for the totality of SMEs involved, this tool is more suitable for policy makers than for individual company owners/managers. However, a performance measurement heuristic that combines DEA and SEM could make use of the best of each technique, and thereby could be the most appropriate tool for both policy makers and individual SME owners/managers. Additionally, SEM results can be utilized by DEA as inputs and outputs for more effective and robust results since the latter are based on more objective measurements. Although DEA and SEM have been applied separately to study the sustainability of organisations, according to the authors’ knowledge, there is no published research that has combined both the methods for sustainable supply chain performance measurement. The framework proposed in the present study has been applied in two different geographical locations—Normandy in France and Midlands in the UK—to demonstrate the effectiveness of sustainable supply chain performance measurement using the combined DEA and SEM approach. Additionally, the state of the companies’ sustainability in both regions is revealed with a number of comparative analyses.


2016 ◽  
Vol 3 (2) ◽  
pp. 408-417 ◽  
Author(s):  
Bin-Bin Chen

AbstractThis study examined the mediation effect of creative self-concept on the relationship between Openness to Experience and creative behaviours among university students. Participants in the study completed self-report measures of Openness to Experience, creative behaviours and creative self-concept. Structural equation modelling revealed that, as predicted, Openness to Experience was indirectly related to creative behaviours through creative self-concept. Implications for future research and limitations of the present findings are discussed.


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