Developing a Consumer Complaining and Recovery Effort Scale

2015 ◽  
Vol 42 (5) ◽  
pp. 686-715 ◽  
Author(s):  
Lu Lu ◽  
Dogan Gursoy ◽  
Christina Geng-Qing Chi ◽  
Guangshun Xiao
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Convergent Validity ◽  
Discriminant Validity ◽  
Measurement Scale ◽  
Validity And Reliability ◽  
Confirmatory Factor ◽  
Recovery Effort ◽  
Affective Components ◽  
Using Data

The main purpose of this study is to identify the underlying dimensions of consumer complaining and recovery effort and to develop a multidimensional scale to measure this construct. Literature suggests that the consumer complaining and recovery effort is a four-dimensional construct consisting of procedural, cognitive, time-related, and affective components. Using data collected from hotel guests, a measurement scale is developed to assess this four-dimensional construct. First, a factor analysis is conducted on one set of data. Afterward, the underlying dimensions identified by the exploratory factor analysis are confirmed by conducting a confirmatory factor analysis on a separate set of data. Findings suggest that the scale developed in this study presents substantial convergent validity, discriminant validity, predictive validity, and reliability.

scholarly journals Testing the Construct Validity and Reliability of Curiosity Scale Using Confirmatory Factor Analysis

2020 ◽  
Vol 10 (4) ◽  
pp. 229
Author(s):  
Heronemus Sujati ◽  
Sajidan ◽  
Muhammad Akhyar ◽  
Gunarhadi
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Construct Validity ◽  
Convergent Validity ◽  
Goodness Of Fit ◽  
Discriminant Validity ◽  
Elementary Student ◽  
Validity And Reliability ◽  
Random Samples ◽  
Confirmatory Factor

Curiosity is one of the important characters that should be acquired by every elementary student in Indonesia. Currently, a standardized instrument to measure the student’s curiosity has not yet available. This study aims to test the construct validity and reliability of the developed curiosity scale. The research involved 300 random samples from 565 students of the fifth grade of elementary school in Ngaglik district of Sleman region, in Yogyakarta, Indonesia. The data was analyzed with the second order confirmatory factor analysis using LISREL 8.80 software. The results show that the developed curiosity scale had fulfilled the criteria of goodness of fit, convergent validity, discriminant validity, construct reliability and omega composite reliability. Therefore, the developed scale was feasible to use.

scholarly journals A CONFIRMATORY FACTOR ANALYSIS OF TEACHER’S COMPETENCE IN ACTION RESEARCH (TCAR) QUESTIONNAIRE

2021 ◽  
pp. 103-113
Author(s):  
Sylvester Cortes ◽  
Hedeliza Pineda ◽  
Immar Jun Geverola
Keyword(s):  
Factor Analysis ◽  
Action Research ◽  
Confirmatory Factor Analysis ◽  
Convergent Validity ◽  
Discriminant Validity ◽  
Development Program ◽  
Self Report ◽  
Validity And Reliability ◽  
Cross Sectional ◽  
Confirmatory Factor

The instrument that assesses teachers’ competence on AR methodology is limited. Thus, it is one of the issues concerning evaluating the effectiveness of a professional development program on designing AR projects. It is difficult to determine how much and what teachers have learned in a course or training. Thus, this cross-sectional study aimed to evaluate further the validity and reliability of the Teacher’s Competence in Action Research Questionnaire, a seven-factor instrument previously proposed by Cortes, Pineda, and Geverola (2020). This self-report scale was not subjected to confirmatory factor analysis, had less sample size, and had homogenous participants. In the present study, 450 participants, both pre- and in-service teachers and from different teaching specializations, answered the survey. The data were analyzed using the confirmatory factor analysis method through the Maximum Likelihood approach. Four model fit indices recorded satisfactory results (CFI = 0.890; TLI = 0.884; RMSEA = 0.072; SRMR = 0.039), thus, supporting the seven-factor scale. The standardized factor loading, composite reliability, average variance extracted, and Cronbach’s alpha coefficient/s of the entire scale and within subscales also provide evidence of the convergent validity and reliability of the scale. There may be an issue in the discriminant validity of the scale, but the conceptual distinctions of each factor as supported by theoretical foundation and arguments provide a principal reason for retaining all the items and factors.

scholarly journals Psychometric Evaluation of the Child Sensory Profile 2 (CSP2) Among Children with Dyslexia

2021 ◽  
Vol In Press (In Press) ◽  
Author(s):  
Mahnaz Estaki ◽  
Ameneh Dehghan ◽  
Ebrahim Mahmoudi ◽  
Navid Mirzakhany
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Internal Consistency ◽  
Sensory Processing ◽  
Convergent Validity ◽  
Standardized Test ◽  
Sensory Profile ◽  
Validity And Reliability ◽  
Persian Version ◽  
Confirmatory Factor

Background: Sensory integration is a necessary skill for acquiring reading skills because it strongly depends on the rapid and strong relation between written and verbal symbols. There is no standardized test for Iranian children with dyslexia to investigate their sensory processing problems. Therefore, understanding the validity and reliability of the child sensory profile 2 (CSP2) would be essential for a detailed assessment of sensory impairments in dyslexic children. Objectives: The current research aimed to establish the internal consistency, factor analysis, and convergent validity of the Persian version of CSP2 in children with dyslexia. Methods: The sample of this study included 200 dyslexic children aged 6 to 12 years who were referred to learning disabilities centers in Qom from September 2019 to February 2020 by using the multistage sampling method. To collect data, the CSP2 questionnaire and the dyslexia test (NEMA) were used. The factor structure was assessed by confirmatory factor analysis. The internal consistency of the CSP2 was examined by using Cronbach’s alpha. Convergent validity was assessed by examining the relationship between CSP2 and NEMA. Results: Internal consistency was obtained as 0.89, 0.92, 0.77, and 0.94 for the four subscales of sensory processing, namely registration, seeking, sensitivity, and avoiding, respectively. The result of confirmatory factor analysis gained support for Dunn's four-factor model. Total scores of NEMA were correlated with the scores of CSP2 subscales (seeking, avoiding, sensitivity, and registration). Conclusions: The Persian version of the Child Sensory Profile 2 is a valid (via confirmatory factor analysis and convergent validity) and reliable (via internal consistency) tool for assessing sensory processing in children with dyslexia.

Tour Conductor Playfulness: Conceptualizing and Scale Development

2020 ◽  
Vol 60 (1) ◽  
pp. 197-207
Author(s):  
Tien-Ming Cheng ◽  
Mei-Tsun Chen ◽  
Cheng-Ho Wu
Keyword(s):  
Factor Analysis ◽  
Content Analysis ◽  
Confirmatory Factor Analysis ◽  
Human Resource ◽  
Convergent Validity ◽  
Discriminant Validity ◽  
Future Research ◽  
Tourism Research ◽  
Confirmatory Factor ◽  
Depth Interviews

The purpose of this study is to conceptualize a construct of Tour Conductor Playfulness (TCP) and establish a set of reliable and valid measures for TCP. The construct of TCP introduces a new concept in tourism research, while also extending the application of playfulness theory. TCP also can help businesses train employees and serve as a tool for human resource management. Study 1 produced initial items through in-depth interviews and content analysis, and study 2 conducted two sample collections. First, an exploratory factor analysis was performed by investigating 253 tour conductors, and four factors were identified: playful guiding, enthusiastic guiding, creative guiding, and engaged guiding. Second, this scale was validated with a new sample of 396 tour conductors. We verified the reliability of the TCP scale through confirmatory factor analysis, convergent validity, and discriminant validity to finally obtain 23 items. Implications and suggestions for future research are provided.

Gauging the Auditory Dimensions of Dysarthric Impairment: Reliability and Construct Validity of the Bogenhausen Dysarthria Scales (BoDyS)

2017 ◽  
Vol 60 (6) ◽  
pp. 1516-1534 ◽  
Author(s):  
Wolfram Ziegler ◽  
Anja Staiger ◽  
Theresa Schölderle ◽  
Mathias Vogel
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Construct Validity ◽  
Convergent Validity ◽  
Goodness Of Fit ◽  
Discriminant Validity ◽  
Measurement Model ◽  
Interrater Agreement ◽  
Speech Impairment ◽  
Confirmatory Factor

Purpose Standardized clinical assessment of dysarthria is essential for management and research. We present a new, fully standardized dysarthria assessment, the Bogenhausen Dysarthria Scales (BoDyS). The measurement model of the BoDyS is based on auditory evaluations of connected speech using 9 scales (traits) assessed by 4 elicitation methods. Analyses of the BoDyS' reliability and construct validity were performed to test this model, with the aim of gauging the auditory dimensions of speech impairment in dysarthria. Method Interrater agreement was examined in 70 persons with dysarthria. Construct validity was examined in 190 persons with dysarthria using a multitrait-multimethod design with confirmatory factor analysis. Results Interrater agreement of < 1 on a 5-point scale was found in 91% of cases across listener pairs and scales. Average reliability was .85. Inspection of the multitrait-multimethod matrix pointed at a high convergent and discriminant validity. Modeling of the BoDyS trait and method factors using confirmatory factor analysis yielded high goodness of fit. Model coefficients confirmed high discriminant and convergent validity and revealed meaningful relationships between scales and methods. Conclusions The 9 auditory scales of the BoDyS provide a reliable and valid profile of dysarthric impairment. They permit standardized measurement of clinically relevant dimensions of dysarthric speech.

scholarly journals Validation of Mini-Mental Adjustment to Cancer Scale in A Moroccan Sample of Breast Cancer Women

2020 ◽  
Author(s):  
Mohammed El Amine RAGALA ◽  
Jaouad El HILALY ◽  
Lamiae AMAADOUR ◽  
Majid OMARI ◽  
Achraf El ASRI ◽  
...  
Keyword(s):  
Breast Cancer ◽  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Convergent Validity ◽  
Discriminant Validity ◽  
Arabic Language ◽  
University Hospital ◽  
Original Structure ◽  
Mental Adjustment ◽  
Confirmatory Factor

Abstract Background: The Mini-Mental Adjustment to Cancer Scale (Mini-MAC) instrument is commonly used worldwide by professionals of oncology, but the scale has not, up to date, been validated in Arabic and Moroccan context, and there is absence of data in the Moroccan population. This study aims to validate the Mini-MAC, translated and adapted to the Arabic language and Moroccan culture, in women with breast cancer.Methods: The Mini-MAC instrument was administered to 203 breast cancer women, receiving medical care in the university Hospital of Fez city. A cross-sectional validation study using exploratory factor analysis and Confirmatory factor analysis was carried out.Results: Confirmatory factor analysis confirmed Watson’s original structure underlying the Mini-MAC items: Helpless/Hopeless, Anxious Preoccupation, Fighting Spirit, Cognitive Avoidance, and Fatalism. Absolute, incremental, and parsinmonious fit indices showed a high significant level of acceptance confirming a good performance of the measurement model. The instrument showed sufficient reliability and convergent validity demonstrated by acceptable values of composite reliability (CR =0.93–0.97), and average variance extracted (AVE= 0.66 - 0.93), respectively. The square roots of AVE were higher than factor-factor pairs correlations, and the Heterotrait-Monotrait ratio of correlations values were lesser than 0.85, indicating an acceptable discriminant validity. Conclusions: reliability; and both convergent and discriminant validity tests indicated that The Arabic version of the Mini-MAC had a good performance and may serve as a valid tool measuring psychological responses to cancer diagnosis and treatment.

scholarly journals Phone Snubbing Scale (Phub-S) : A Phubbing Measurement For Young Moslem In Industry 4.0

2021 ◽  
Vol 6 (2) ◽  
pp. 179-195
Author(s):  
Iredho Fani Reza
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Industrial Revolution ◽  
Three Dimensions ◽  
Measurement Scale ◽  
Validity And Reliability ◽  
Cronbach’S Alpha ◽  
Cronbach's Alpha ◽  
Total Correlation ◽  
Confirmatory Factor

The purpose of this study is to develop a measurement scale for phone snubbing among Moslem youth in the era of the industrial revolution 4.0. This research is used a quantitative survey research with the number of respondents N = 503 who were Moslem youths at a university in the Republic of Indonesia which was determined by multistage sampling technique. The instrument used is the Phone Snubbing Scale (Phub-S) which consists of three dimensions - ignore others, dependency on gadgets and social disconnectedness. In analyzing the data through the process of building validity consisting of confirmatory factor analysis and total correlation of corrected items, analyzing internal consistency reliability using Cronbach's alpha technique. The results showed that the Phone Snubbing Scale (Phub-S) has a good item validity and reliability test as a measurement scale for phone insulting behavior young Moslems in the era of the industrial revolution 4.0. The recommended Phub-S items totaling 45 items that have been fulfilled are valid based on testing confirmatory factor analysis (CFA) technique (standardized solution (SS) > 0.4 and T-Values > 1.96), Corrected Item-Total Correlation ≥ 0.30 and with a scale reliability value. 0.932 (Cronbach's Alpha value> 0.8).

scholarly journals A Confirmatory Factor Analysis of Student Engagement at the University of Hail, Saudi Arabia

2020 ◽  
Vol 9 (26) ◽  
pp. 181-190
Author(s):  
Ajay Singh
Keyword(s):  
Factor Analysis ◽  
Saudi Arabia ◽  
Student Engagement ◽  
Confirmatory Factor Analysis ◽  
Convergent Validity ◽  
Discriminant Validity ◽  
Small Sample Size ◽  
Small Sample ◽  
Confirmatory Factor ◽  
The University

The research aims to examine the validity of four factors (course structure, course learning outcomes, Constructiveness of learning environment, and instructors' skills) about student engagement at the University of Hail, Kingdom of Saudi Arabia. The research applied the Confirmatory factor analysis (CFA) technique to confirm and validate the four factors. The data of the small sample size of 380 students of business administration took place for analysis. These four factors consisting of 18 variables, have considered from the existing literature for examination. The research uses a survey questionnaire to collect the students' perception of these factors to validate the four-factor model. The study uses Convergent validity and Discriminant validity to construct validity. The research finding supports the construct of four-factors to confirm the model is adequately fit. The results of the research contribute to existing literature from the perspective of the students of the University of Hail, Saudi Arabia, and other similar institutions of the country and outside world. The research also has created the scope for further improvement by adding some more factors along with variables of equal importance.

scholarly journals Validity and Reliability of the Academic Resilience Scale in Undergraduate Students of Ahvaz Universities

2020 ◽  
Author(s):  
M Sodani ◽  
R Ghasemi Jobaneh
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Undergraduate Students ◽  
Academic Engagement ◽  
Convergent Validity ◽  
Academic Resilience ◽  
Validity And Reliability ◽  
Alpha Coefficient ◽  
Resilience Scale ◽  
Confirmatory Factor

Introduction: Given the importance of academic resilience in students' academic life, the aim of this study was the validity and reliability of the academic resilience scale in undergraduate students of Ahvaz universities. Methods: in this descriptive psychometric study, the number of 306 undergraduate students from Ahvaz universities (Jundishapur University of Medical Sciences, Shahid Chamran University, Islamic azad University) were selected using Voluntary sampling method and responded to the Cassidy Academic resilience Scale and Fredericks et al. Academic Engagement Scale. Reliability using Cronbach's alpha coefficient, Convergent validity using Pearson correlation coefficient, and construct validity using confirmatory factor analysis were calculated.The collected data were analyzed using SPSS-23 and AMOS-21 software. Result: Confirmatory factor analysis demonstrated that the ratio χ2/df is 1.89 for three factor structure and fit indexes of model were satisfactory and reasonable. Reliability according to Cronbach's alpha coefficient for Academic resilience Scale was reported 0.85 (perseverance = 0.75, reflecting and adaptive help-seeking= 0.76, negative affect and emotional response= 0.78).  There is also a positive and significant correlation between academic resilience and Academic Engagement and Convergent validity is confirmed (r= 0.35). Conclusion: According to the results of current research, the Academic resilience Scale is a reliable instrument with valid psychometric properties to measure Academic Adjustment in Iranian students and students with lower academic resilience can be identified And take appropriate psychological measures for them.

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