scholarly journals Hospitality business longevity under COVID-19: The impact of COVID-19 on New Zealand’s hospitality industry

2021 ◽  
pp. 146735842199387
Author(s):  
Nigel Hemmington ◽  
Lindsay Neill
Keyword(s):  
New Zealand ◽  
Hospitality Industry ◽  
Sense Of Self ◽  
Theory Of The Firm ◽  
Small Sample ◽  
Personal Contact ◽  
Financial Loss ◽  
Subsidy Scheme ◽  
Strategic Innovation ◽  
The Impact

The aim of this paper is to explore the impact of the COVID-19 pandemic on the New Zealand hospitality industry, within the context of business longevity theory using an on-line qualitative survey of 11 senior industry executives representing 105 restaurant, café and take-away outlets. The findings reveal that despite financial loss, COVID-19 provided an opportunity to engage in strategic innovation through two basic approaches; one mediated by technology, the other by direct personal contact. This internal innovation, flexibility and responsiveness is consistent with the RBV theory of the firm and the inertia and change perspective of organizational Population Ecology theory. The practical implications relate to business longevity and the financial impact across the industry, however, COVID-19 also provided an opportunity for strategic innovation through technology and direct personal customer contact. Innovations were mediated by two government COVID-19 related initiatives - the wage subsidy scheme, and government business loans. The social implications are significant and include a renewed sense of ‘self’ reflecting the need for business survival. Renewal has invigorated participants to differentiate the hospitality industry and its contribution to the national economy from that of tourism. That renewal and vibrancy provides the perfect scenario for the wider sociocultural embrace of a return to normal life and regular business in Aotearoa New Zealand. The limitations of this study include the focus on restaurants, cafes and take-aways - a wider hospitality industry study would provide a more industry representative perspective. The study is also focused on New Zealand as a unique case study; this would not necessarily be representative of the global industry. The qualitative approach and small sample is a strength in terms of depth of analysis, but could be supplemented through a wider quantitative study.

scholarly journals An Examination of the Relationships of Liaison Librarians and Academic Departments, Based Upon the Experiences of Librarians at a New Zealand Academic Institution

2021 ◽  
Author(s):  
◽  
Bevan John Shortridge
Keyword(s):  
New Zealand ◽  
Small Sample ◽  
Academic Institution ◽  
Academic Departments ◽  
Personal Contact ◽  
Web Pages ◽  
Academic Institutions ◽  
Personal Service ◽  
Time Commitment ◽  
Standardization Of Procedures

<p>The objective of this research was to examine how liaison librarians interacted with their academic departments, and what factors impacted on their interaction. Interviews were conducted with twelve liaison librarians at an academic institution and documents such as web pages were examined. Among the techniques employed by liaison librarians were emails, newsletters, creation of course resource web pages, provision of teaching sessions and personal visits to departments. Librarians concentrated on different techniques in response to perceptions of what worked for the academic department. As librarians became established in their role they needed to balance the need to liaise with the significant time commitment involved in the delivery of the service. Liaison librarians regarded personal contact as extremely important to establishing and maintaining relationships. This could be difficult the further the liaison librarian was physically located from a department. Some librarians saw the standardization of procedures across the library system offered a barrier to the personal service they offered to academics. The small sample interviewed cannot be regarded as being applicable to all liaison librarians in all academic institutions. However, the study is a beginning point, and further research in this neglected area is needed.</p>

Blended learning in accounting: a New Zealand case

2014 ◽  
Vol 22 (2) ◽  
pp. 224-244 ◽  
Author(s):  
Sidney Weil ◽  
Tracy-Anne De Silva ◽  
Maurice Ward
Keyword(s):  
New Zealand ◽  
Blended Learning ◽  
Student Participation ◽  
Small Sample ◽  
Future Research ◽  
Learning Approach ◽  
Content Type ◽  
Face To Face ◽  
Online Activities ◽  
The Impact

Purpose – This paper aims to describe the implementation of a blended learning approach in a Stage 2 management accounting course at a university in New Zealand. The paper reports on student participation and engagement in the course and reflects on students’ learning experiences. The blended learning approach was implemented in response to low student attendance and poor preparation for face-to-face tutorial sessions, along with demand from students to be able to access learning resources off-campus. Design/methodology/approach – Data were collected from formal course evaluations, the learning management system and a student focus group, with particular emphasis on three of the online activities introduced – lessons, quizzes and chat rooms. Findings – The study finds that while learners value online activities, they are nevertheless still unwilling to forgo the opportunities which face-to-face contact with both peers and faculty members present. This finding provides support for the continuation of a blended learning approach in the course, as well as its implementation in others. Research limitations/implications – This paper has several limitations. These include the small sample size and the absence of reflection on the process and outcome(s) of implementation of the blended learning course by the responsible academic. Furthermore, the paper also did not consider the impact of blended learning on students’ soft, or generic, skills. These are topics for future research. Practical implications – The findings highlight the importance of offering not only a mixture of online activities, but also a blend of face-to-face and online activities. Originality/value – This study focuses on student participation and engagement in a blended learning accounting course.

The Making of Cosmopolitan Selves: the Construction of Identity of Russian-Speaking Immigrants in New Zealand

2021 ◽  
Author(s):  
◽  
Elena Maydell
Keyword(s):  
Discourse Analysis ◽  
New Zealand ◽  
Critical Discourse Analysis ◽  
Identity Construction ◽  
Narrative Analysis ◽  
Sense Of Self ◽  
Critical Discourse ◽  
Local Context ◽  
Identity Constructions ◽  
The Impact

<p>According to the 2006 Census (Statistics New Zealand, 2007), more than one-fifth of the New Zealand population is born overseas. Immigrants play an active role in New Zealand economic and demographic growth, with more new arrivals choosing to settle in New Zealand every year. While research into migrant issues is on the rise, the impact of growing cultural diversity on national identity requires further investigation, especially in relation to many ethnic groups underrepresented in social sciences. This thesis presents the research into the issues of identity construction among Russian-speaking immigrants, a group never investigated before in New Zealand and only infrequently elsewhere. The objective of this work is to fill the knowledge gap in this area by providing information on the socio-cultural context of immigration experiences of Russians in New Zealand and investigating the way their identity is constructed through mainstream discourses and in the personal accounts of 21 participants from Wellington. The nature of this thesis is qualitative and interdisciplinary. The theoretical foundation draws on social constructionism (Burr, 1995; Gergen, 1991) and discourse theory (Foucault, 1972; Howarth, 2000). Socio-historically, this scholarship may be located within the broader frames of the postmodern critique of globalization and transnationalism (Bauman, 1998; el-Ojeili & Hayden, 2006). One of the objectives of this research was to apply and evaluate different qualitative frameworks and paradigms in order to achieve a more comprehensive understanding of the issue under investigation. The combination of different analytical methods and techniques included: thematic analysis (Braun & Clarke, 2006), Critical Discourse Analysis (Fairclough, 1989; Wodak, 1996), positioning theory (Harre & Van Langenhove, 1999), ethnography and narrative analysis (Merriam, 2002). The first study presents a critical discourse analysis of identity constructions of Russian-speaking immigrants articulated by New Zealand mainstream print media. Consistent with international and New Zealand research on media portrayals of immigrants, the overall representation of this migrant group in New Zealand media follows the general trends of criminalization, homogenization and commodification of immigrants, with the dominant construction of them as a 'problem' to New Zealand society. Two other studies use in-depth ethnographic interviews as the data collection method. The first interview presents a narrative analysis of a case study of a Russian Jewish woman who has experienced double migration from Russia to Israel and then to New Zealand. Lara's story vividly illustrates the process of social construction in relation to her sense of self in three different cultures. It reveals the interaction between the power of social forces in dictating rules for identity formation and the role of agency in an individual's striving for a coherent sense of self. The analysis of 20 in-depth interviews with Russian-speaking immigrants in Wellington identifies the most common and salient patterns of identity construction in this group. Many participants report the feelings of identity loss and exclusion, based on their understanding of negative attitudes and wide-spread stereotypes among the host population. While some participants try to negotiate inferior identity constructions assigned to them on the basis of their 'outsider' status, others strive for constructing a new type of identity - cosmopolitan identity - which they locate within the global, rather than any local, context. These findings contribute to the recent developments in social science research in such areas as identity studies, discourse, globalisation, transnationalism and cosmopolitanism.</p>

scholarly journals The Making of Cosmopolitan Selves: the Construction of Identity of Russian-Speaking Immigrants in New Zealand

2021 ◽  
Author(s):  
◽  
Elena Maydell
Keyword(s):  
Discourse Analysis ◽  
New Zealand ◽  
Critical Discourse Analysis ◽  
Identity Construction ◽  
Narrative Analysis ◽  
Sense Of Self ◽  
Critical Discourse ◽  
Local Context ◽  
Identity Constructions ◽  
The Impact

<p>According to the 2006 Census (Statistics New Zealand, 2007), more than one-fifth of the New Zealand population is born overseas. Immigrants play an active role in New Zealand economic and demographic growth, with more new arrivals choosing to settle in New Zealand every year. While research into migrant issues is on the rise, the impact of growing cultural diversity on national identity requires further investigation, especially in relation to many ethnic groups underrepresented in social sciences. This thesis presents the research into the issues of identity construction among Russian-speaking immigrants, a group never investigated before in New Zealand and only infrequently elsewhere. The objective of this work is to fill the knowledge gap in this area by providing information on the socio-cultural context of immigration experiences of Russians in New Zealand and investigating the way their identity is constructed through mainstream discourses and in the personal accounts of 21 participants from Wellington. The nature of this thesis is qualitative and interdisciplinary. The theoretical foundation draws on social constructionism (Burr, 1995; Gergen, 1991) and discourse theory (Foucault, 1972; Howarth, 2000). Socio-historically, this scholarship may be located within the broader frames of the postmodern critique of globalization and transnationalism (Bauman, 1998; el-Ojeili & Hayden, 2006). One of the objectives of this research was to apply and evaluate different qualitative frameworks and paradigms in order to achieve a more comprehensive understanding of the issue under investigation. The combination of different analytical methods and techniques included: thematic analysis (Braun & Clarke, 2006), Critical Discourse Analysis (Fairclough, 1989; Wodak, 1996), positioning theory (Harre & Van Langenhove, 1999), ethnography and narrative analysis (Merriam, 2002). The first study presents a critical discourse analysis of identity constructions of Russian-speaking immigrants articulated by New Zealand mainstream print media. Consistent with international and New Zealand research on media portrayals of immigrants, the overall representation of this migrant group in New Zealand media follows the general trends of criminalization, homogenization and commodification of immigrants, with the dominant construction of them as a 'problem' to New Zealand society. Two other studies use in-depth ethnographic interviews as the data collection method. The first interview presents a narrative analysis of a case study of a Russian Jewish woman who has experienced double migration from Russia to Israel and then to New Zealand. Lara's story vividly illustrates the process of social construction in relation to her sense of self in three different cultures. It reveals the interaction between the power of social forces in dictating rules for identity formation and the role of agency in an individual's striving for a coherent sense of self. The analysis of 20 in-depth interviews with Russian-speaking immigrants in Wellington identifies the most common and salient patterns of identity construction in this group. Many participants report the feelings of identity loss and exclusion, based on their understanding of negative attitudes and wide-spread stereotypes among the host population. While some participants try to negotiate inferior identity constructions assigned to them on the basis of their 'outsider' status, others strive for constructing a new type of identity - cosmopolitan identity - which they locate within the global, rather than any local, context. These findings contribute to the recent developments in social science research in such areas as identity studies, discourse, globalisation, transnationalism and cosmopolitanism.</p>

scholarly journals The Impact of the ECA on Labour Relations in Hotels and Restaurants

1970 ◽  
Author(s):  
Rose Ryan
Keyword(s):  
New Zealand ◽  
Hospitality Industry ◽  
Service Sector ◽  
Industrial Sector ◽  
Wage Determination ◽  
Anecdotal Evidence ◽  
Employment Contracts ◽  
Labour Relations ◽  
Labour Market Position ◽  
The Impact

Since the passage of the Employment Contracts Act in 1991, there has been much debate in New Zealand about prevailing patterns of labour relations. It has been suggested that distinctions can be drawn between those workplaces where the Act has been used to exploit workers in a disadvantaged labour market position, those where the Act has been used to develop more positive relationships, and those where little change has been experienced. The service sector in general and the hospitality industry in particular, is often used as an example of the first of these three strategies but usually first on the basis of anecdotal evidence. This paper looks more widely at the question of labour relations practices, reporting survey evidence from 1100 workplaces in the "Accommodation Cafes and Restaurants" industrial sector in New Zealand, followed up by interviews with managers in the industry. It focuses on the nature of employment contracts, wage determination, and representation in the industry. It concludes that the prevailing pattern of labour relations should be characterised not as exploitative, but rather as a form of benevolent paternalism. It also concludes that there is little evidence to support the contention that the ECA has resulted in an increased amount of real negotiation in the industry.

scholarly journals A Mountain Feeling: the Narrative Construction of Meaning and Self Through a Commitment to Mountaineering in Aotearoa/New Zealand

2021 ◽  
Author(s):  
◽  
Lee Davidson
Keyword(s):  
New Zealand ◽  
Sense Of Self ◽  
Leisure Activities ◽  
Historical Context ◽  
Leisure Activity ◽  
Narrative Approach ◽  
Mountain Climbing ◽  
Primary Attraction ◽  
The Impact ◽  
The Way

<p>Mountaineering is commonly associated with feats of daring in a landscape of extreme danger. Past theories of mountain climbing, and other adventurous leisure activities, have predominantly focused on uncovering the motives for participation; and risk has been posited as a primary attraction. A number of studies have concluded that identity and meaning are factors related to participation. However, none to date have examined the dynamics by which these factors are constructed and maintained in the lives of participants. This thesis places meaning and self or identity at the centre of its enquiry into how New Zealand mountaineers sustain their commitment to an adventurous leisure activity. Thus, it seeks to address the current lack of knowledge regarding the way in which activities such as mountain climbing can contribute to participants' sense of who they are and what their lives are about. A biographical narrative approach was adopted to achieve this central aim as, it is argued, self and meaning are constructed through the stories told about life experiences. Narrative interviews were conducted with twenty-two committed New Zealand mountaineers; and supporting materials were collected from publications and other relevant sources. The interpretation of the research material was facilitated by theories of the interrelationship between narrative, meaning and self, and the implications of current social conditions for their construction. By applying a narrative approach to the study of mountaineers for the first time, this thesis sheds new light on our understanding of mountaineering. It demonstrates the way in which mountaineers weave together the biographical particulars of their lives with a 'folk psychology' of mountaineering to produce a strong sense of self. In addition, it shows how these 'mountaineering selves' are influenced by a communal narrative, or shared discourse, about what it means to be a mountaineer in New Zealand. The research also reveals the complexities in approaches to the dangers of mountain climbing, and offers an alternative conceptualisation of this issue which does not characterise mountaineers as principally risk seeking individuals. These findings provide an empirical basis by which to consider theories relating to the impact of socio-historical conditions upon individual experience, and the efficacy of certain strategies for addressing dilemmas of meaning and self. Finally, although the study is situated within a specific social and historical context, it contributes - in the spirit of interpretive hermeneutics - to an on-going exchange of meanings about mountaineering and leisure in contemporary society.</p>

From cents to half-cents and its liquidity impact

2014 ◽  
Vol 26 (3) ◽  
pp. 160-176 ◽  
Author(s):  
Hamish D. Anderson ◽  
Yuan Peng
Keyword(s):  
New Zealand ◽  
Small Firms ◽  
Small Sample ◽  
Tick Size ◽  
Stock Liquidity ◽  
Content Type ◽  
Liquidity Measures ◽  
The Impact ◽  
Effective Spread ◽  
Selection Of

Purpose – The purpose of this paper is to examine the impact on stock liquidity following the reduction of minimum tick size from $0.01 to $0.005 for a selection of dual-listed and property stocks on the New Zealand Exchange (NZX) during 2011. Design/methodology/approach – Various liquidity measures were examined six months either side of the change in minimum tick size for the eligible stocks and these were compared to a sample of stocks matched on similar liquidity characteristics. Liquidity measures examined in the paper include quoted and effective spread, volume, depth and binding-constraint probability. Findings – After controlling for firms matched on similar pre-period liquidity characteristics both spread and depth decline significantly. Evidence that small firms experience significant declines in trading activity was also found, and while firms with higher binding-constraints probability have greater declines in spread, their decline in depth is greater still. Research limitations/implications – The small sample of 17 stocks eligible for the $0.005 minimum tick size potentially impacts on the strength of the statistical analysis. As such, it is harder to detect statistically significant changes in liquidity. Practical implications – These findings have important implications for policymakers as the hoped for benefits of smaller tick increments may only be fully realized by larger more active stocks. Originality/value – The paper examines the impact of a change in minimum tick size on eligible New Zealand Exchange (NZX) stocks to determine whether it meet the stated NZX goal of boosting liquidity.

scholarly journals Editorial

2020 ◽  
Vol 4 (2) ◽  
pp. i
Author(s):  
Shelagh Mooney
Keyword(s):  
New Zealand ◽  
Open Access ◽  
Hospitality Industry ◽  
Family Members ◽  
Business Owners ◽  
General Manager ◽  
Philosophical Reflection ◽  
The Impact ◽  
Topical Interest ◽  
Close Family

To our valued hospitality community, welcome to this thought-provoking second issue of 2020.  It has been a challenging, tumultuous and difficult year, especially for hospitality artisans, business owners and employees. At times, it seemed that offering hospitality  to tourists, local guests and even close family members became instantaneously inaccessible,  rather than being a fundamental right.  Yet, with creativity and resilience, throughout 2020,  hospitality professionals surmounted the challenges and adapted to new times with new ways. This issue takes a hopeful view  of a post-pandemic  future beginning with an inspiring opinion piece, 2021 dreams of a hospitable society, from Paul Lynch (AUT Adjunct Professor) writing from Scotland. It is followed by an original philosophical reflection that views COVID-19 as an “intruder”.   Other topics include the importance of communicating effectively online about accessibility in hotel restaurants, how to extend hospitality to customers with epilepsy, an industry interview with a hotel General Manager in Auckland on what makes New Zealand hospitality unique and finally, the far reaching effects of the Covid-19 crisis on women working in the hospitality industry. The journal provides free, open access to the key implications of hospitality research for a wider readership along with opinion pieces of topical interest. We thus welcome your contributions to future editions of Hospitality Insights on the impact of COVID-19, as well as other issues currently testing the sustainable future of the hospitality industry and communities. He waka eke noa. We are all in this together.  

An Examination of the Relationships of Liaison Librarians and Academic Departments, Based Upon the Experiences of Librarians at a New Zealand Academic Institution

2021 ◽  
Author(s):  
◽  
Bevan John Shortridge
Keyword(s):  
New Zealand ◽  
Small Sample ◽  
Academic Institution ◽  
Academic Departments ◽  
Personal Contact ◽  
Web Pages ◽  
Academic Institutions ◽  
Personal Service ◽  
Time Commitment ◽  
Standardization Of Procedures

<p>The objective of this research was to examine how liaison librarians interacted with their academic departments, and what factors impacted on their interaction. Interviews were conducted with twelve liaison librarians at an academic institution and documents such as web pages were examined. Among the techniques employed by liaison librarians were emails, newsletters, creation of course resource web pages, provision of teaching sessions and personal visits to departments. Librarians concentrated on different techniques in response to perceptions of what worked for the academic department. As librarians became established in their role they needed to balance the need to liaise with the significant time commitment involved in the delivery of the service. Liaison librarians regarded personal contact as extremely important to establishing and maintaining relationships. This could be difficult the further the liaison librarian was physically located from a department. Some librarians saw the standardization of procedures across the library system offered a barrier to the personal service they offered to academics. The small sample interviewed cannot be regarded as being applicable to all liaison librarians in all academic institutions. However, the study is a beginning point, and further research in this neglected area is needed.</p>

scholarly journals A Mountain Feeling: the Narrative Construction of Meaning and Self Through a Commitment to Mountaineering in Aotearoa/New Zealand

2021 ◽  
Author(s):  
◽  
Lee Davidson
Keyword(s):  
New Zealand ◽  
Sense Of Self ◽  
Leisure Activities ◽  
Historical Context ◽  
Leisure Activity ◽  
Narrative Approach ◽  
Mountain Climbing ◽  
Primary Attraction ◽  
The Impact ◽  
The Way

<p>Mountaineering is commonly associated with feats of daring in a landscape of extreme danger. Past theories of mountain climbing, and other adventurous leisure activities, have predominantly focused on uncovering the motives for participation; and risk has been posited as a primary attraction. A number of studies have concluded that identity and meaning are factors related to participation. However, none to date have examined the dynamics by which these factors are constructed and maintained in the lives of participants. This thesis places meaning and self or identity at the centre of its enquiry into how New Zealand mountaineers sustain their commitment to an adventurous leisure activity. Thus, it seeks to address the current lack of knowledge regarding the way in which activities such as mountain climbing can contribute to participants' sense of who they are and what their lives are about. A biographical narrative approach was adopted to achieve this central aim as, it is argued, self and meaning are constructed through the stories told about life experiences. Narrative interviews were conducted with twenty-two committed New Zealand mountaineers; and supporting materials were collected from publications and other relevant sources. The interpretation of the research material was facilitated by theories of the interrelationship between narrative, meaning and self, and the implications of current social conditions for their construction. By applying a narrative approach to the study of mountaineers for the first time, this thesis sheds new light on our understanding of mountaineering. It demonstrates the way in which mountaineers weave together the biographical particulars of their lives with a 'folk psychology' of mountaineering to produce a strong sense of self. In addition, it shows how these 'mountaineering selves' are influenced by a communal narrative, or shared discourse, about what it means to be a mountaineer in New Zealand. The research also reveals the complexities in approaches to the dangers of mountain climbing, and offers an alternative conceptualisation of this issue which does not characterise mountaineers as principally risk seeking individuals. These findings provide an empirical basis by which to consider theories relating to the impact of socio-historical conditions upon individual experience, and the efficacy of certain strategies for addressing dilemmas of meaning and self. Finally, although the study is situated within a specific social and historical context, it contributes - in the spirit of interpretive hermeneutics - to an on-going exchange of meanings about mountaineering and leisure in contemporary society.</p>

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