The Role of Leader’s Humility in Facilitating Frontline Employees’ Deep Acting and Turnover: The Moderating Role of Perceived Customer-Oriented Climate

2018 ◽  
Vol 25 (3) ◽  
pp. 353-367 ◽  
Author(s):  
Jinyi Zhou ◽  
Yawen Li
Keyword(s):  
Emotional Labor ◽  
Service Industry ◽  
Mediating Effect ◽  
Archival Data ◽  
Frontline Employees ◽  
Deep Acting ◽  
Moderating Role ◽  
Strong Situation ◽  
Practical Implications

Many cultures recognize humility as an important human virtue. However, there is scant research on a possible relationship between leader’s humility and employees’ emotional labor. The current study, based on strong-situation hypothesis, posits that within the service industry, leader’s humility could determine and facilitate employee’ deep acting and turnover. Moreover, the mediating effect of deep acting is moderated by employees’ perceptions of the organization’s customer-oriented climate. The study is based on self-reported and archival data of 157 frontline employees at a hospital in China. The results generally support the hypotheses. The theoretical and practical implications of these results are also discussed.

scholarly journals Emotional Labor Strategies And Service Performance: The Mediating Role Of Employee Creativity

2013 ◽  
Vol 29 (5) ◽  
pp. 1583 ◽  
Author(s):  
Chao Liu ◽  
Xinmei Liu ◽  
Zizhen Geng
Keyword(s):  
Emotional Labor ◽  
Service Industry ◽  
Service Performance ◽  
Role Performance ◽  
Surface Acting ◽  
Employee Creativity ◽  
Deep Acting ◽  
Frontline Employee ◽  
Mediating Role

This paper theoretically and empirically investigates the effects of different emotional labor strategies on frontline employee creativity in the context of service industry, and it also studies the mediating role of frontline employee creativity in the relationships between frontline employees emotional labor strategies and the two aspects of customer service performance. Based on the data of 424 employeesupervisor dyads in China, the empirical results indicate that surface acting decreases employee creativity and extra role performance, while deep acting increases employee creativity, role-prescribed performance and extra role performance; employee creativity mediates both the negative influence of surface acting on extra role performance and the positive influences of deep acting on role-prescribed and extra role performances. The results have some theoretical and practical implications on service creativity and emotion management in service industry.

Silence and proactivity in managing supervisor ostracism: implications for creativity

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sadia Jahanzeb ◽  
Dave Bouckenooghe ◽  
Rabia Mushtaq
Keyword(s):  
Mediating Effect ◽  
Social Control Theory ◽  
Employee Creativity ◽  
Complete Understanding ◽  
Content Type ◽  
The Relationship ◽  
Moderating Role ◽  
Practical Implications ◽  
Theory Framework

PurposeAnchored in a social control theory framework, this study aims to investigate the mediating effect of defensive silence in the relationship between employees' perception of supervisor ostracism and their creative performance, as well as the buffering role of proactivity in this process.Design/methodology/approachThe hypotheses were tested using three-wave survey data collected from employees in North American organizations.FindingsThe authors found that an important reason for supervisor ostracism adversely affecting employee creativity is their observance of defensive silence. This mechanism, in turn, is less prominent among employees who show agency and change-oriented behavior (i.e. proactivity).Practical implicationsFor practitioners, this study identifies defensive silence as a key mechanism through which supervisor ostracism hinders employee creativity. Further, this process is less likely to escalate when their proactivity makes them less vulnerable to experience such social exclusion.Originality/valueThis study establishes a more complete understanding of the connection between supervisor ostracism and employee creativity, with particular attention to mediating mechanism of defensive silence and the moderating role of proactivity in this relationship.

scholarly journals Entrepreneurial Leadership and Creativity in Projects

2022 ◽  
Vol 13 (1) ◽  
pp. 0-0
Keyword(s):  
Positive Relationship ◽  
Mediating Effect ◽  
Work Behavior ◽  
Entrepreneurial Leadership ◽  
Innovative Work Behavior ◽  
Innovative Work ◽  
The Relationship ◽  
Moderating Role ◽  
Practical Implications

This paper aims to investigate the relationship between entrepreneurial leadership (EL) and creativity in projects. Additionally, the study also examine the mediating effect of innovative work behavior (IWB) and the moderating role of entrepreneurial self-efficacy (ESE). Employing a questionnaire survey, the researcher collected 210 responses. Multiple regression were used to analyze the data. the results of the study demonstrates a positive relationship between EL and creativity in projects. Furthermore, IWB partially mediate the relationship between EL and creativity in projects. the results also suggest that ESE moderates the relationship between EL and IWB. Theoretical and practical implications of the current study were highlighted at the end of the paper.

Team processes and business performance of youth ventures in Taiwan: The moderating role of social capital

2020 ◽  
Vol 48 (4) ◽  
pp. 1-14
Author(s):  
Chi-Chung Tsai ◽  
Dengfeng Li
Keyword(s):  
Social Capital ◽  
Business Performance ◽  
Positive Impact ◽  
Mediating Effect ◽  
Team Management ◽  
Team Processes ◽  
Entrepreneurial Team ◽  
Moderating Role ◽  
Practical Implications

We analyzed how entrepreneurial team processes affect business performance, and the mediating effect of social capital in youth small business ventures in Taiwan. Participants were predominantly young entrepreneurs between 20 and 40 years of age in Taiwan venture industries. Empirical analysis results showed that the entrepreneurial team had a significant positive impact on social capital and business performance. However, social capital was not a mediator between team management and firm performance. Practical implications are that when an entrepreneurial team is in a state of high cohesion and communicates well, more social capital will be captured for the improvement of business performance.

The Mediating Role of Job Feedback in the Relationship Between Neuroticism and Emotional Labor

2012 ◽  
Vol 40 (4) ◽  
pp. 649-655 ◽  
Author(s):  
Jian An Zhong ◽  
Zhong-Liang Cao ◽  
Yuanyuan Huo ◽  
Ziguang Chen ◽  
Wing Lam
Keyword(s):  
Emotional Labor ◽  
Mediating Effect ◽  
Self Report ◽  
Future Research ◽  
Surface Acting ◽  
Cross Sectional ◽  
Deep Acting ◽  
Mediating Role ◽  
The Relationship

The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.

scholarly journals Investigating the moderating role of work experience on students` entrepreneurial intentions: evidence from Romania

2017 ◽  
Vol 2 (1) ◽  
pp. 71-78
Author(s):  
Gheorghe Militaru ◽  
Dana-Corina Deselnicu ◽  
Alexandra Ioanid
Keyword(s):  
Work Experience ◽  
Self Efficacy ◽  
Engineering Students ◽  
Positive Impact ◽  
Mediating Effect ◽  
Entrepreneurial Intentions ◽  
Entrepreneurial Education ◽  
Moderating Role ◽  
Practical Implications

Abstract The purpose of this study is to explore the moderating role of work experience on the relationships between entrepreneurial education, self-efficacy and students’ entrepreneurial intentions. Quantitative data were collected via a questionnaire based by investigating whether engineering students have sufficient entrepreneurial skills to evaluate opportunity, developing new products, and recognizing potential market applications. Engineering students need to be able to exploit opportunities that rely on scientific and technical knowledge to create and capture value by launch new venture. Our important findings have a series of important practical implications for managers, engineering students, engineers, and academic staff interested in encouraging economic growth. The results show that entrepreneurial education and self-efficacy have a positive impact on students’ entrepreneurial intentions. Work experience only has a partial influence on students’ entrepreneurial intentions, it exerts a significant indirect effect does not have a significant moderating effect. The findings of the study also provide practical implications suggest that increasing engineering students understanding and awareness of entrepreneurship lead to greater levels of interest in entrepreneurship careers. To the knowledge of the authors, this study is the first to investigate the mediating effect of work experience on students’ entrepreneurial intentions.

Self-sacrificial leadership and employees' unethical pro-organizational behavior: Roles of identification with leaders and collectivism

2020 ◽  
Vol 48 (2) ◽  
pp. 1-12 ◽  
Author(s):  
Jianchun Yang ◽  
Lu Lu ◽  
Nan Yao ◽  
Chaochao Liang
Keyword(s):  
Organizational Behavior ◽  
Leadership Style ◽  
Social Identity Theory ◽  
Positive Influence ◽  
Mediating Effect ◽  
Employee Behavior ◽  
The Relationship ◽  
Moderating Role ◽  
Practical Implications

Employee behavior that is unethical but that may potentially benefit the organization is termed unethical pro-organizational behavior. Based on social identity theory, we examined the influence of a self-sacrificial leadership style on employees' unethical pro-organizational behavior, as well as the mediating effect of identification with leader and the moderating role of collectivism. Participants were 336 Chinese employees in different industries including telecommunications, manufacturing, and catering. Results show that self-sacrificial leadership was positively related to the employees' unethical proorganizational behavior, and the positive influence was mediated by identification with leader. Additionally, collectivism moderated the relationship between self-sacrificial leadership and the employees' unethical pro-organizational behavior, such that the positive relationship between self-sacrificial leadership and unethical proorganizational behavior was stronger when collectivism was higher. Theoretical and practical implications are discussed.

scholarly journals Coronavirus Stress and Overeating: The Mediating Role of Anxiety and the Moderating Role of COVID-19 Burnout

2021 ◽  
Author(s):  
Ruining Wang ◽  
Baojuan Ye ◽  
Qiang Yang
Keyword(s):  
College Students ◽  
Empirical Support ◽  
Mediating Effect ◽  
Chinese College Students ◽  
Factors Associated ◽  
Mediating Role ◽  
The Relationship ◽  
Moderating Role ◽  
Practical Implications

Abstract Background: This study examined the mediating effect of anxiety and the moderating effect of COVID-19 burnout on the relationship between coronavirus stress and overeating among Chinese college students during the COVID-19 period. Methods: 2926 Chinese students (Mage = 19.90, SD = 1.47, range = 18 - 25, 54.3% female) completed self-reported questionnaires regarding coronavirus stress, anxiety, overeating, and COVID-19 burnout. The data was analyzed using Pearson’s r correlations and moderated mediation analysis. Results: The results revealed that anxiety mediated the link between coronavirus stress and college students’ overeating. College students’ COVID-19 burnout moderated the associations between anxiety and college students’ overeating. The association between coronavirus stress and anxiety was stronger for those with higher COVID-19 burnout. Discussion and conclusion: Findings of this study demonstrated that coronavirus stress was positively related to anxiety, which in turn, was related to overeating in college students. COVID-19 burnout enhanced this effect at indirect mediation paths, suggesting that college students with greater COVID-19 burnout may be more likely to have overeating behavior. This study identified the critical factors associated with overeating; it supplies empirical support for existing theories and provides practical implications for interventions aiming to decrease Chinese college students’ overeating during COVID-19 period.

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