scholarly journals End - users’ perception of quality of care of children attending children’s outpatients clinics of University of Nigeria Teaching Hospital Ituku - Ozalla Enugu

2014 ◽  
Vol 7 (1) ◽  
pp. 800 ◽  
Author(s):  
Christopher Eke ◽  
Roland Ibekwe ◽  
Vivian Muoneke ◽  
Josephat Chinawa ◽  
MaryAnn Ibekwe ◽  
...  
1997 ◽  
Vol 24 (1-2) ◽  
pp. 220
Author(s):  
Marc De Hert ◽  
Franci Abrahams ◽  
Ludie Van Bouwel ◽  
Jozef Peuskens

Author(s):  
Hyacinthe Zamané ◽  
Sibraogo Kiemtoré ◽  
Paul Dantola Kain ◽  
Lydie Zounogo Ouédraogo ◽  
Blandine Bonané Thiéba

Background: The quality of care perceived by the users of health care services is an important indicator of the quality of care. The aim of this study was to assess the satisfaction of patients received in obstetric and gynecological emergencies department of Yalgado Ouedraogo Teaching Hospital before and after the introduction of free care.Methods: This was a cross-sectional investigation. Data collection was carried out from February to July 2016, covering the last three months before the start of free care and the first three months of implementation of this free policy in Burkina Faso.Results: A total of 620 patients formed the sample. The reception (p=0.0001), the waiting period (p=0.0001), respect for treatment schedules (p=0.0001), respect for intimacy (p=0.0001), communication between providers and patients (p=0.007), the comfort of the delivery room (p=0.003) and the comfort of the ward room (p=0.002) were more favorably appreciated by patients before the free treatment than during that period. Overall patient satisfaction was better before the effectiveness of free care (p=0.003).Conclusions: The realization of free care process was followed by a lower patient’s satisfaction reflecting an alteration in the quality of health care services. A situational analysis of this free health care process is necessary in order to make corrective measures. Also adequate preventive measures should be adopted before any implementation to a larger scale of this free policy.


CHEST Journal ◽  
2008 ◽  
Vol 133 (1) ◽  
pp. 56-61 ◽  
Author(s):  
Diane B. Wayne ◽  
Aashish Didwania ◽  
Joe Feinglass ◽  
Monica J. Fudala ◽  
Jeffrey H. Barsuk ◽  
...  

2013 ◽  
Vol 21 (3) ◽  
pp. 765-772 ◽  
Author(s):  
Marcia Raquel Panunto ◽  
Edinêis de Brito Guirardello

OBJECTIVE: to evaluate the characteristics of the professional nursing practice environment and its relationship with burnout, perception of quality of care, job satisfaction and the intention to leave the job in the next 12 months. METHOD: cross-sectional study with a quantitative approach to data. The sample was composed of 129 nurses working in adult Intensive Care Units from a region in the interior of São Paulo, Brazil. RESULTS: The structural equation modeling, using path analysis, revealed that characteristics of the environment influence job satisfaction, perception of quality of care, and having an intention to leave their job, when mediated by emotional exhaustion. Nurses with limited autonomy, poor control over their practice, and poor relationships with physicians, experience a greater level of emotional exhaustion, which can negatively influence their perception of quality of care, job satisfaction and an intention to abandon their jobs. CONCLUSION: the mediating role of emotional exhaustion may negatively influence care delivery. Therefore, there is a need to adopt strategies to minimize this condition among nurses.


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