scholarly journals Research on using Six Sigma management to improve bank customer satisfaction

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Zhiyi Zhuo
Keyword(s):  
Customer Satisfaction ◽  
Six Sigma ◽  
Six Sigma Management

Analysis of Port Authority to Improve Customer Satisfaction Based on DMAIC Mode of Six Sigma Management

2010 ◽  
Vol 171-172 ◽  
pp. 604-608
Author(s):  
Xiao Li Zhang ◽  
Ke Ying Zhang ◽  
Xiao Fei Zhang
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Six Sigma ◽  
Service Management ◽  
Service Level ◽  
System Management ◽  
Port Authority ◽  
Fishbone Diagram ◽  
Six Sigma Management ◽  
Management Capabilities

The customer satisfaction is essential in the quality management of the port authority. To improve the customer satisfaction of the port authority in this paper the authors used the method of the DMAIC in the Six Sigma management. This article analyses the quality management of customer satisfaction in the port authority by using the SPSS software, fishbone diagram and other methods. There were presented that improved management could effectively enhance its service level and service quality that benefit increased by 20%. This point in this paper can improve the processes of key port business, their service management system, management capabilities and expand services.

scholarly journals A Structured Review of Six Sigma Implementation in Casting Industries

2018 ◽  
Vol 1 (2) ◽  
Author(s):  
Sushil Kumar ◽  
Rohit Chandel
Keyword(s):  
Customer Satisfaction ◽  
Six Sigma ◽  
Rejection Rate ◽  
Business Strategies ◽  
Bottom Line ◽  
Quality Initiatives ◽  
Statistical Process ◽  
Scientific Methods ◽  
Six Sigma Management ◽  
Operational Excellence

Six Sigma is an organized and systematic method for strategic process improvement that relies on statistical and scientific methods to reduce the defect rates and achieve significant quality up-gradation. Six Sigma is also a business philosophy to improve customer satisfaction, a tool for eliminating process variation and errors and a metric of world class companies allowing for process comparisons.  Six Sigma is one of the most effective advanced improvement strategies having direct impact on operational excellence of an organization. Six Sigma may also be defined as the powerful business strategies, which have helped to improve quality initiatives in many industries around the world. With the use of Six Sigma in casting industries, rejection rate is reduced, customer satisfaction is improved and financial benefits also increased. Six Sigma management uses statistical process control to relentlessly and rigorously pursue the reduction of variation in all critical processes to achieve continuous and breakthrough improvements that impact the bottom-line and/or top-line of the organization and increase customer satisfaction. In this paper author reviewed some of the significant previous published papers and focused on the general overview of publication in casting industries.

Perbaikan Kualitas Produk Batu Bata Merah Dengan Metode Six Sigma-Dmaic (Studi Kasus Cv. Ghatan Fatahillah Karawang)

UNISTEK ◽  
2021 ◽  
Vol 8 (1) ◽  
pp. 6-10
Author(s):  
Egar Naufal Ari Satya ◽  
Wahyudin Wahyudin
Keyword(s):  
Quality Control ◽  
Customer Satisfaction ◽  
Six Sigma ◽  
Quality Standards ◽  
Research Results ◽  
Machine Performance ◽  
Fishbone Diagram ◽  
And Control ◽  
Dmaic Method

Abstrak. Dunia industri yang semakin berkembang akan mengakibatkan banyaknya persaingan. Perus-ahaan yang dapat bersaing adalah perusahaan yang dapat menjaga  kualitas produknya dengan baik sehingga dapat memenuhi kepuasan konsumen. Maka dari itu diperlukan pengendalian kualitas. Penelitian ini difokuskan pada penurunan cacat pada produk batu bata merah di CV. Ghatan Fatahillah dengan metode Six Sigma-DMAIC (Define, Measure, Analyze, Improve, dan Control). Dari hasil penelitian didapatkan DPMO sebesar 36.212 dengan nilai sigma 3,29. Jenis cacat yang paling sering terjadi pada batu bata merah yaitu pecah/patah yaitu sebesar 4.327 atau 59,81% dari total keseluruhan produk yang cacat.  Hasil dari tahap analyze dengan fishbone diagram, ditetapkan penyebab dari pecah/cacat, yaitu: pekerja kurang paham standar kualitas, tidak adanya pemeriksaan produk, pekerja kurang paham prosedur kerja, kinerja mesin tidak stabil, pekerja kurang teliti,  jumlah penggilingan tidak menentu, dan komposisi batu bata tidak menentu. Maka perlu dilakukan usulan perbaikan agar dapat mengurangi jumlah produk yang cacat pada batu bata merah. Kata kunci: DMAIC, DPMO, Pengendalian Kualitas, Six Sigma Abstract. The growing industrial world will result in a lot of competition. Companies that can compete are companies that can maintain the quality of their products well so that they can meet customer satisfaction. Therefore, quality control is needed. This research is focused on reducing defects in red brick products at CV. Ghatan Fatahillah with the Six Sigma-DMAIC method (Define, Measure, Analyze, Improve, and Control). From the research results obtained DPMO of 36,212 with a sigma value of 3.29. The type of defect that most often occurs in red bricks is broken / broken, which is 4,327 or 59.81% of the total defective products. The results of the Analyze stage with the fishbone diagram showed that the causes of breakage / defects were determined, namely: workers do not understand quality standards, lack of product inspection, workers do not understand work procedures, unstable machine performance, workers are not careful, the number of mills is erratic, and composition erratic bricks. So it is necessary to make improvement proposals in order to reduce the number of defective products in red bricks. Keywords: DMAIC, DPMO, Quality Control, Six Sigma

scholarly journals The Importance of Leadership in Driving a Strategic Lean Six Sigma Management

2012 ◽  
Vol 58 ◽  
pp. 187-196 ◽  
Author(s):  
Rodica Pamfilie ◽  
Andreea Jenica Petcu (Draghici) ◽  
Mihai Draghici
Keyword(s):  
Six Sigma ◽  
Lean Six Sigma ◽  
Six Sigma Management

scholarly journals Analisis Perbaikan Proses Shipping Kursi Mobil Dalam Upaya Mengurangi Frekuensi Terjadinya Delay Delivery

2019 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
M Yani Syafei ◽  
Andi Muhamad Yusuf
Keyword(s):  
Customer Satisfaction ◽  
Production Process ◽  
Six Sigma ◽  
Automotive Sector ◽  
Roller Conveyor ◽  
Car Seats ◽  
Temporary Storage ◽  
Moving Base ◽  
A Company

PT. FSI is a company engaged in the automotive sector. Increased demand and efforts to meet customer satisfaction, then encouraging companies to continue to make various improvements including the shipping department, which is to facilitate the delivery of products to customers. One of the causes of the delay in the delivery of products to customers (delay delivery) is that there is a problem in the pre-delivery process, namely the storage conveyor machine. A storage conveyor machine is a machine that connects from the results of the production process to the temporary storage of goods which are then put into trucks to be sent to consumers.<br />The objective achieved in this study was to analyze the causes of the delay delivery in the process of shipping car seats on conveyor storage machines and make improvements to reduce the jammed base pallet frequency on the storage conveyor machine using the six sigma method. Based on the results of the research and analysis that have been carried out, it turns out that the case of the jammed base pallet on the conveyor storage machine is the cause of delay delivery to the customer and then make improvement to overcome or reduce the frequency of jammed base pallet problems on the storage conveyor machine by adding sponges to the shaft roller conveyor. The addition of sponge rolls is intended to increase power when moving base pallet between stations.

Application of DMAIC Tools for Locomotive Maintenance Optimization

2012 ◽  
Vol 224 ◽  
pp. 221-224
Author(s):  
Guang Yu Mu ◽  
Wen Xiao Zhang ◽  
Dong Juan Xue ◽  
Lan Lan Pan
Keyword(s):  
Customer Satisfaction ◽  
Six Sigma ◽  
Repair Process ◽  
Maintenance Optimization ◽  
Examination System ◽  
Maintenance Service

The quality improving of locomotive maintenance service is studied based on Six Sigma. The maintenance service progress has been optimized by DMAIC mode. First of all, the quality problems have been proposed. Then, the factors which impact on quality of after-sales service are found by QC tools. Secondly, the main problems in the progress would be controlled conveniently. Finally, the improved maintenance services process is developed correspondingly. In order to ensure the quality of the maintenance in the delivery period, some measures are taken such as adjusting the allocation time in the repair process, developing a strict examination system. The result shows that the maintenance efficiency and customer satisfaction has been improved significantly.

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