scholarly journals Searching for Service

2020 ◽  
Vol 12 (1) ◽  
pp. 188-219 ◽  
Author(s):  
Maarten C.W. Janssen ◽  
T. Tony Ke
Keyword(s):  
Service Provider ◽  
Service Provision ◽  
Service Providers ◽  
Market Equilibrium ◽  
Competitive Market ◽  
Social Optimum ◽  
Search Frictions ◽  
The Social ◽  
The Cost

Since Telser (1960), there is a well-established argument that a competitive market will not provide service due to freeriding. We show that with search frictions, the market may well provide service if the cost of doing so is not too large. Any market equilibrium with service provision has two or more firms providing service, implying overprovision of service as the social optimum mandates at most one service provider. Firms that provide service and those that do not can coexist, where consumers direct their search to service providers first to obtain service, and to nonservice providers later to enjoy lower prices. (JEL D11, D21, D83, L42, L81)

An Analysis of Industrial Practice for Estimating the In-Service Costs of a Product Service System

2011 ◽  
Author(s):  
Xiaoxi Huang ◽  
Linda Newnes ◽  
Glenn Parry
Keyword(s):  
Service Provider ◽  
Strong Correlation ◽  
Service Provision ◽  
Service System ◽  
Product Service System ◽  
Industrial Practice ◽  
For Profit ◽  
Machine Failure ◽  
Product Service ◽  
The Cost

An extensive range of companies have moved from providing a tangible product to offering long-term integrated product service solutions. The revenue from such offerings, in particular at the in-service stage of a product service system, has become a key area for profit generation within some companies. However, estimating the cost of providing such a service is one of the major challenges that companies encounter. The research in this paper presents a new framework for estimating the cost of in-service provision for a product service system. Within this framework the service cost factors are identified through a review of the literature and an analysis of industrial practice. Analysing seven years data of the service demanded by customers for a Chinese machine manufacturer and service provider, the key relationships are identified and described. The service provider in this study offers repair and maintenance services to ensure the machines are available for use at the customer’s sites. The results from the study found that there is not a strong correlation between the distance from the service provider to customer companies and the number of call outs for after-sales service. It was also found that there was no strong evidence to show that when there is convenient and economical transportation links between the service provider and the customer, the demand for after-sales service increases. However, there was a strong correlation between machine failure rate and the number of years in service. It was also found that preventative maintenance, which occurred after the second year of machine service, did not improve the reliability of the machine during the in-service phase. Based on the initial findings and outcomes of the study the next stage of the research is then discussed, describing how the framework will be used to estimate the cost of the in-service provision for a product service system.

scholarly journals Challenges and Prospects for Digitizing the Social Service Providers' Activities

2021 ◽  
Author(s):  
S.E. Gasumova
Keyword(s):  
Social Services ◽  
Social Service ◽  
Service Provision ◽  
Service Providers ◽  
Social Institutions ◽  
Well Being ◽  
Service Users ◽  
Social Service Providers ◽  
The Social

This article presents the author’s definitions of “digitization of social service provision” and “digitization of social services” concepts and identifies the difference between them. It presents the results of an interview with 18 experts — the heads of institutions and organizations of social service provision implementing the rehabilitation of disabled people in Perm region. The research was conducted in 2019 and sought to identify problems and prospects for the digitization of the social services sphere. Interviewees rated their satisfaction regarding the convenience and time cost of automated systems that are currently being used in their organizations; characterized their needs in introducing various innovative interactive services, mobile applications, and other digital software; and expressed their attitude to various innovations. Social innovations were developed by the researchers and offered to experts by interviewers (for example, services for assessing the quality of work of specialists by service users, quick selection of the right social service, filing a complaint, referring a citizen to another organization, counseling in video mode, electronic appointment service, etc.). The research has shown how innovations can improve the performance of social service providers’ work and the quality of their interactions with citizens, which will ultimately increase the satisfaction of social service users and will positively affect the level of social well-being in society as a whole. A number of problems have been identified that currently impede the development of digitization: they are related to staff resources, the level of computerization, the lack of motivation among managers and personnel of social service organizations to implement innovative IT, and a certain distrust that such technologies can facilitate the activities of the organization and increase its effectiveness. Keywords: digitization, social service provision, social services, social institutions, social work

The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers

2018 ◽  
Vol 21 (3) ◽  
pp. 319-335 ◽  
Author(s):  
Sabine Moser ◽  
Jan H. Schumann ◽  
Florian von Wangenheim ◽  
Fabian Uhrich ◽  
Felix Frank
Keyword(s):  
Attribution Theory ◽  
Service Provider ◽  
Service Providers ◽  
Low Cost ◽  
Experimental Studies ◽  
Service Industries ◽  
Competitive Market ◽  
Market Position ◽  
Internet Service ◽  
Flat Rate

Flat-rate pricing, as opposed to charging customers for actual usage, dominates many service industries (e.g., telecommunications, health clubs, and music streaming), and customers often express a flat-rate bias and choose flat rates even if a pay-per-use tariff would be less expensive for them. However, evidence of the effect of this bias on churn is mixed. The competitive market position of a service provider may represent a relevant contingency factor related to this effect; building on attribution theory, the current study predicts that customers attribute their flat-rate bias differently, depending on service providers’ strategic positioning, which leads to varying churn behavior. A survival analysis of approximately 2 years’ transactional data gathered from 21,490 customers of a premium Internet service provider affirms that a flat-rate bias leads to churn in the premium segment. Two experimental studies show that customers of premium service providers attribute their flat-rate bias more externally and exhibit lower fairness perceptions but increased churn intentions compared to low-cost customers who make internal attributions and who thus have less negative perceptions and lower churn intentions. Therefore, premium service managers must proactively manage customers who exhibit flat-rate biases to prevent their negative reactions. Low-cost providers generally have less need for such action and can benefit from flat rates without risking increased churn, despite higher price sensitivity of their customers.

Pflegerecht

2019 ◽  
Author(s):  
Constanze Janda
Keyword(s):  
Long Term Care ◽  
Service Providers ◽  
Legal Aspects ◽  
Point Of View ◽  
Eligibility Criteria ◽  
Term Care ◽  
The Social ◽  
Long Term Care Insurance ◽  
The Cost

The textbook is dealing with the fundamental legal aspects of the long-term care insurance and the fields of law related to that. The latest legislative developments and reforms, such as the two “Pflegestärkungsgesetze” are presented, thus the book is higly up-to-date. After defining and discussing the concept of “need of care”, the authors present the eligibility criteria and benefits in the long-term care insurance from the claimants’ point of view. Additionally, the legal relations between service providers and the cost-bearers as well as matters of quality assurance are reflected. The focus is set on the social care insurance (SGB XI), but benefits of the health care insurance (SGB V) and the social assistance scheme (SGB XII) related to care are dealt with, too. Schedules, case studies and sample examinations questions make the book a very helpful guide through the law of care for students of law, social work and care. Besides, pracitioners can get a concise overwiev on the recent development in care.

Saving Time and Money and Reducing Carbon Dioxide Emissions by Efficiently Allocating Customers

2020 ◽  
Vol 50 (3) ◽  
pp. 153-165
Author(s):  
Christian Haket ◽  
Bo van der Rhee ◽  
Jacques de Swart
Keyword(s):  
Carbon Dioxide ◽  
Service Provider ◽  
Carbon Dioxide Emissions ◽  
Service Providers ◽  
Optimal Solution ◽  
Visual Basic ◽  
Specific Knowledge ◽  
Software Packages ◽  
Reduce Carbon Dioxide ◽  
The Cost

In many industries, multifacility service providers can save time and money and reduce carbon dioxide (CO2) emissions by more efficiently allocating customers to their facilities. However, firms incur a reallocation cost when reassigning a customer to a different facility, something that has not received much attention in the literature. Software packages such as CPLEX can find the optimal solution for this type of problem, but managers rarely use them because they lack the specific knowledge, overestimate the cost, and/or underestimate the benefits. Including the reallocation costs, we modeled several common heuristics in Excel’s Visual Basic and compared the results with the optimal solution found by CPLEX. We collaborated with Van Dorp, a large service provider in the Netherlands, and found that (1) substantial savings can be achieved, (2) reallocation costs play a major role, and (3) the best heuristic achieves near-optimal results. Specifically, reallocating Van Dorp’s 20 “worst allocated” customers realizes a savings of more than 4,000 driving hours and €360,000 in cost and a reduction of 41 tons of CO2 emissions.

scholarly journals SUBSCRIBERS’ PREFERENCE TOWARDS MOBILE COMMUNICATION SERVICE – AN ANALYSIS

2016 ◽  
Vol 4 (6(SE)) ◽  
pp. 1-13
Author(s):  
Anthony Rahu Golden
Keyword(s):  
Mobile Communication ◽  
Service Provider ◽  
Service Sector ◽  
Service Providers ◽  
Important Task ◽  
Competitive Market ◽  
Communication Service ◽  
One To One

Fulfilling the preference of the subscribers is an important task to every marketer. As it is a competitive world, the retaing the subscribers is difficult job to the service providers. Today, preference of the subscribers varies from one to one. Due to huge competition in the service sector, there are so many service providers available. Therefore each and every service provider has to focus on lots of aspects in connection with subscriber’s’ preference. In that, the subscribers’ preference must be identified and fulfilled by the service providers. Thus the service providers need to focus on fulfilling the subscribers’ needs, wants and preference to maintain their position in the competitive market. As the success of the marker is depending upon the subscribers’ preference, the marketer should know it and try to fulfill it. This study analyses the subscribers’ preference towards mobile communication service in Tuticorin District.

The added value of service provision

2014 ◽  
Vol 32 (6) ◽  
pp. 457-476 ◽  
Author(s):  
Henrich Nyman
Keyword(s):  
Service Provider ◽  
Service Provision ◽  
Service Providers ◽  
Development Program ◽  
Customer Lifetime Value ◽  
Added Value ◽  
Service Development ◽  
Content Type ◽  
Customer Lifetime ◽  
Lifetime Value

Purpose – The purpose of this paper is to present a framework for examining the outcome of value facilitation as the added value of service provision. Design/methodology/approach – Value facilitation is conceptualized as enabling, enhancing, and economical support by the service offering, as well as supportiveness by the service provider. The financial value of customers is measured by the augmented customer lifetime value (ACLV). Findings – Referrals is found to mediate the linkage between value facilitation and ACLV. The margin multiple level and corresponding propensity to stay scores are found to be better proxies for setting up a customer oriented service development program, than the customer profit or margin level. Research limitations/implications – This paper takes a service provider perspective on service, even though the customer experience of the service provision is vital. Practical implications – The proposed framework can be used for designing adapted customer strategies for different groups of customers representing different levels of added value of the service provision. Originality/value – This paper extends the normative service logic notion of the role of service providers as value facilitators and supporters of their customers’ value creation activities. The calculation of ACLV is altered from ordinary customer lifetime value models by the integration of individual transaction data and propensity to stay figures from a customer survey.

Optimal Management of Ecotourism

1998 ◽  
Vol 4 (2) ◽  
pp. 147-169 ◽  
Author(s):  
A. Mananyi
Keyword(s):  
Natural Resource ◽  
Market Equilibrium ◽  
Social Optimum ◽  
Optimal Management ◽  
Resource Base ◽  
Wildlife Species ◽  
Optimal Tax ◽  
The Social ◽  
Dynamic Policy ◽  
Natural Resource Base

The ‘sustainability’ debate strongly suggests that the viability of ecotourism is in danger unless policies which promote the natural resource base are pursued. This paper considers the sustainability of ecotourism in the particular context of wildlife amenities, using dynamic analysis. It is well known that in the presence of externalities the competitive market equilibrium is suboptimal. Static and dynamic optimal tax policies are derived which are designed to decentralize the social optimum; thereby internalizing the externalities and guaranteeing the sustainability of both the wildlife species and tourism. In particular, the dynamic policy suggests that park authorities should increase taxes as the wildlife stock increases.

scholarly journals Analysing the social network of technology and information transfer for maize sheller service providers in Zimbabwe

2019 ◽  
Author(s):  
Mutsvandiani Chikutuma
Keyword(s):  
Social Network ◽  
Service Provision ◽  
Information Transfer ◽  
Business Performance ◽  
Service Providers ◽  
Smallholder Farmers ◽  
Maize Production ◽  
Demand Creation ◽  
The Social ◽  
Number Of Customers

Smallholder farmers and their households in Zimbabwe depend on maize as a staple food and source of income. despite the high demand for maize production, there is little service provision particularly shelling on post-harvest technologies. Therefore, service providers for maize shelling are suggested to have a strong social network with customers and other service providers for demand creation. The aim of the project was to understand the business approaches of the service providers and their performances, using SNA to track the use of shellers for service provision and the associated information network in Domboshava and Makonde districts, Zimbabwe. SNA through interviews were used to assess the demand for shelling through customer and non-customer characteristics, to identify demand creation approaches and to analyze how the communication network differs between service providers. There was a variation in total earnings on average Makonde service providers with more earnings than in Domboshava. Service providers obtained the customers based on trust from the community. Total earnings increased with increasing number of customers (p<0.001), higher degree centrality and shelling capacity for both districts. Network density was higher in Domboshava than in Makonde district indicating more frequent contacts in Domboshava. Despite the earnings, most of the service providers operated below full capacity due to the low maize production caused by drought and the late availability of shelling services to the farmers. The service providers that achieved higher turnovers, tended to have shelling machines with higher capacities compared to those operating with small shelling capacities. Service providers started their business in 2016 season and little promotion had been made amongst farmers for shellers’ awareness campaign. There is more urgent need for promotion and business development and upgrading of shelling capacities to boost business performance. Identification of central actors such as the agricultural extension officers is vital in the social network for dissemination of information for high uptake of services.

scholarly journals MOBILE SUBSCRIBERS’ SATISFACTION TOWARDS SERVICE QUALITY IN TUTICORIN DIST

2016 ◽  
Vol 4 (4SE) ◽  
pp. 1-5
Author(s):  
Anthony Rahul Golden
Keyword(s):  
Service Quality ◽  
Service Provider ◽  
Service Sector ◽  
Service Providers ◽  
Competitive Market ◽  
Quality Analysis ◽  
Mobile Service ◽  
Sector Service

Due to huge competition in the service sector, service providers have to focus on lots of aspects in connection with satisfying the customer. Especially, the providers need to focus on increasing the service quality to maintain their position in the competitive market. Subscribers’ satisfaction is one of the determinants of service quality and perception carried by subscribers plays an important role in choosing a mobile service provider. This paper presents a service quality analysis of mobile subscribers in Tuticorin Dist.

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