Is the Grass Greener? On the Strategic Implications of Moving Along the Value Chain for IT Service Providers

2020 ◽  
Vol 31 (1) ◽  
pp. 148-175
Author(s):  
Anandasivam Gopal ◽  
Sabari Rajan Karmegam ◽  
Balaji R. Koka ◽  
William M. Rand
Keyword(s):  
Value Chain ◽  
Service Providers ◽  
It Service

Application Management

2012 ◽  
pp. 1417-1426
Author(s):  
Marc-Oliver Kociemba
Keyword(s):  
Real World ◽  
Value Chain ◽  
Service Providers ◽  
Business Owners ◽  
Point Of View ◽  
Subjective Perception ◽  
It Service ◽  
Application Management ◽  
Common Understanding

Quality is about meeting the stakeholder’s expectations: the subjective perception is often more important than hard facts. Therefore, a common understanding between all involved parties – especially business owners as well as service providers – concerning the quality of a service is mandatory. Application Management is defined as the concept and all required techniques to monitor, measure and record data for operating services. It has a significant impact on the quality of an IT service. Based on the so-called value chain – a phased approach starting with a business point of view followed by IT development and operation – necessary activities as well as quality indicators are identified and described for each step in the software development livecycle. The aspects of Application Management are illustrated by using a real world example of implementing an output management system within a bank.

Application Management

2011 ◽  
pp. 235-244
Author(s):  
Marc-Oliver Kociemba
Keyword(s):  
Real World ◽  
Value Chain ◽  
Service Providers ◽  
Business Owners ◽  
Point Of View ◽  
Subjective Perception ◽  
It Service ◽  
Application Management ◽  
Common Understanding

Quality is about meeting the stakeholder‘s expectations: the subjective perception is often more important than hard facts. Therefore, a common understanding between all involved parties – especially business owners as well as service providers – concerning the quality of a service is mandatory. Application Management is defined as the concept and all required techniques to monitor, measure and record data for operating services. It has a significant impact on the quality of an IT service. Based on the so-called value chain – a phased approach starting with a business point of view followed by IT development and operation – necessary activities as well as quality indicators are identified and described for each step in the software development livecycle. The aspects of Application Management are illustrated by using a real world example of implementing an output management system within a bank.

Open Innovation in the Shared Mobility Market

2021 ◽  
Vol 7 (4) ◽  
pp. 212
Author(s):  
Katarzyna Turoń ◽  
Andrzej Kubik
Keyword(s):  
Quality Of Service ◽  
Open Innovation ◽  
Service Providers ◽  
Mutual Benefit ◽  
It Service ◽  
Mobility Service ◽  
Factors Influencing ◽  
Shared Mobility ◽  
Practical Recommendations

The market for shared mobility services is growing very quickly. New types of vehicles have been introduced, and the offer of available services and functionalities has expanded, the purpose of which is to improve the quality of service. Despite all the improvements, it is still not possible to speak of achieving full availability of systems that meet the needs of users. This is due to the reluctant involvement of operators of shared mobility systems in joining Mobility as a Service platforms based on the idea of open innovation. The aim of the article is to analyze the factors influencing the limitations in the development of open innovations in the form of Mobility as a Service (MaaS) services. The authors focus on identifying the challenges and concerns faced by shared mobility service providers. The article supports the development of the concept of open innovation in shared mobility services. It also contains practical recommendations for the development of MaaS systems. The results of the developed research can be used by operators of shared mobility services, transport authorities, or IT service providers providing MaaS services to strengthen cooperation and integration using the language of mutual benefit.

scholarly journals Critical factors that impact on the efficiency of the Lagos seaports

2015 ◽  
Vol 9 (1) ◽  
Author(s):  
Francis Ojadi ◽  
Jackie Walters
Keyword(s):  
Value Chain ◽  
Mixed Method ◽  
Service Providers ◽  
Transport Infrastructure ◽  
State Agencies ◽  
Mixed Method Research ◽  
Critical Factors ◽  
The Past ◽  
Container Depots ◽  
And Storage

Background: Since the past two decades, the Lagos seaports have experienced vessel and storage yard cargo congestion, resulting in dwell times of about 30 days for containerised imports and high trade logistics costs.Objectives: The purpose of this study was to identify the critical factors that impact the operational efficiency of the Lagos seaports with a view to improving liner trade activities.Method: The study adopted an operational-based approach to understand the dynamics of the various interfaces of the port value chain. The research paradigm adopted for the study was therefore a combination of constructivism and post-positivism paradigms, which entailed the exploration and understanding of the various stakeholders in the port value chain. The epistemology of the research relied on the use of the exploratory sequential mixed method research technique (i.e. the qualitative approach followed by the quantitative approach) at the operational level of port operations.Results: The result of the research showed that significant challenges exist and that some of these challenges cut across all functions of port operations. Challenges are experienced in the areas of corruption, trade fraud, transport infrastructure deficits, the absence of a supply chain culture and shortcomings in the execution of the ‘contract of customs’. Additionally, these factors include the deficiencies in services and facilities provided by state agencies and government-appointed service providers and private sector companies such as truckers, inland container depots, Inland Container Depots (ICDs) and terminal operators.Conclusion: Specific recommendations are made to address the issues identified which, if implemented, could significantly address the current inefficiencies observed in the Lagos seaport’s operations.

scholarly journals Demonstrating the full-value chain of climate services in Southern Africa: the FOCUS-Africa project

2021 ◽  
Author(s):  
Roberta Boscolo ◽  
Hamid Bastani ◽  
Asmerom Beraki ◽  
Nicolas Fournier ◽  
Raül Marcos-Matamoros ◽  
...  
Keyword(s):  
Food Security ◽  
Case Studies ◽  
Scientific Knowledge ◽  
Value Chain ◽  
Service Providers ◽  
End Users ◽  
Climate Change Scenarios ◽  
Climate Information ◽  
Climate Services ◽  
Wide Range

<p><strong><em>FOCUS-Africa</em></strong> is an EU Horizon 2020 project funded to co-develop tailored climate services in the Southern African Development Community (SADC) region. The project, led by the WMO and started in September 2020, gathers 16 partners across Africa and Europe jointly committed to addressing the value of climate services for key economic sectors in Africa: agriculture and food security, water, energy, and infrastructure.</p><p>The project is piloting eight case studies (CSs) in five different countries involving a wide range of end-users. New services derived from seasonal and decadal forecasts are applied for food security and crop production in South Africa, Malawi, Mozambique, and Tanzania. High-resolution climate projections, as well as historical climate reanalyses, are used to support planning and investment decisions for: a railway infrastructure and a mix of renewable energies in Tanzania, hydropower generation assessment under climate change scenarios in Malawi, and water resources management in Mauritius.</p><p>For all the FOCUS-Africa’s case studies, socio-economic impact assessment of the delivered climate services will be carried out in collaboration with the CS leaders, service providers, and end-users, by providing ex-ante and ex-post evaluations grounded in the Global Indicator Framework for the Sustainable Development Goals. The project will align the capacity development efforts with those promoted by WMO for enhancing the capabilities of the NMHSs to deliver climate services to users and will make sure that the project's innovative processes and tools will be part of the WMO training curricula.</p><p>FOCUS-Africa's expected impacts are:</p><ul><li>Build a strong link between the climate scientific community and stakeholders in the SADC region by leveraging the advanced scientific knowledge and strong networks of the implementing team, and by establishing dedicated channels of communications, so as to target the full value chain of our users, from the start of the project</li> <li>Advance the way in which climate information is developed by characterising end-use requirements through regular engagement</li> <li>Contribute to the advancement of the scientific knowledge in the region and strengthened support for international scientific assessments through publications and reports such as those relevant for the IPCC, through the innovative science developed by FOCUS-Africa</li> <li>Demonstrate the effectiveness of the climate information by strengthening the adaptive capacity of end-users by delivering tailored, actionable, and exploitable climate services and by estimating their socio-economic benefits across the full value chain.</li> <li>Enhance policy-making for climate adaptation in the project and other countries</li> <li>Increase women’s access to climate services</li> </ul>

IT Service Management Architectures

2018 ◽  
pp. 2920-2930
Author(s):  
Torben Tambo ◽  
Jacob Filtenborg
Keyword(s):  
Service Management ◽  
Enterprise Architecture ◽  
Service Providers ◽  
It Service Management ◽  
Operating Model ◽  
It Service ◽  
Full Picture

IT service providers tend to view their services as quasi-embedded in the client organisations infrastructure. Therefore, IT service providers lack a full picture of being an organisation with its own enterprise archicture. By systematically developing an enterprise architecture using the unification operating model, IT service providers can much more efficient develop relevant service catalogues with connected reporting services related to SLA's and KPI's based on ITIL and newer frameworks like SIAM.

General Practitioners' Adoption and Use of ICT

2016 ◽  
pp. 152-168
Author(s):  
Quazi Omar Faruq
Keyword(s):  
General Practice ◽  
Information Management ◽  
Service Providers ◽  
Group Practice ◽  
Healthcare Team ◽  
World War ◽  
It Service ◽  
Solo Practice ◽  
Corporate Level

The influence of ICT in General Practice varied from a solo practice to a GP specialist of a primary healthcare team. Different factors influence the GP to use ICT. After 2nd World War the national legislative requirement influenced more to adopt ICT, of which most important is the Medicare or Medicaid payment and also the richness of the environment (measured by network readiness index). Shift to group practice or corporate level practice requires ICT support to handle automated actions (i.e. completing repetitive jobs, answering frequently asked questions by webpage). Role of telecommunication and IT service providers, and that of entrepreneurs for information management are also discussed. While discussing the challenges in implementing ICT in future model of GP service it focuses on the slow usage of computer and other IT products by doctors, as noted in the past decades.

General Practitioners' Adoption and Use of ICT

2020 ◽  
pp. 448-464
Author(s):  
Quazi Omar Faruq
Keyword(s):  
General Practice ◽  
Information Management ◽  
Service Providers ◽  
Group Practice ◽  
Healthcare Team ◽  
World War ◽  
It Service ◽  
Solo Practice ◽  
Corporate Level

The influence of ICT in General Practice varied from a solo practice to a GP specialist of a primary healthcare team. Different factors influence the GP to use ICT. After 2nd World War the national legislative requirement influenced more to adopt ICT, of which most important is the Medicare or Medicaid payment and also the richness of the environment (measured by network readiness index). Shift to group practice or corporate level practice requires ICT support to handle automated actions (i.e. completing repetitive jobs, answering frequently asked questions by webpage). Role of telecommunication and IT service providers, and that of entrepreneurs for information management are also discussed. While discussing the challenges in implementing ICT in future model of GP service it focuses on the slow usage of computer and other IT products by doctors, as noted in the past decades.

Quality-Oriented IT Service Management

2011 ◽  
pp. 108-123
Author(s):  
Patrick Wild
Keyword(s):  
Service Quality ◽  
Service Provider ◽  
Service Management ◽  
Service Providers ◽  
It Services ◽  
Quality Model ◽  
High Quality ◽  
Quality Requirements ◽  
Reference Models ◽  
It Service

<div>Due to the increasing importance of the tertiary sector, information technology (IT) organizations need to face up to new challenges, since their daily business has changed from development and operation of information technology to the customer oriented provision and management of IT services. In order to survive in the market, service providers need to offer and manage competitive and distinctive IT services. The “Profit Impact of Market Strategies” (PIMS) program has emphasized the need for service quality as being a crucial, strategic competitive factor. However, IT service providers do not have guidance of what quality requirements are supposed to be fulfilled to provide high-quality IT services. Different reference models and frameworks such as ITIL (Information Technology Infrastructure Library), COBIT (Control Objectives for Information and related Technology) and ISO 20000 are widely used by many IT organizations for improving service management processes and performance. However, these reference models do not address the improvement of service quality in a consistent manner and it is not clear whether these models have the capability to close quality gaps which may arise within a service provider environment.</div><div><br></div><div>Therefore, this chapter proposes an IT service quality model for identifying potential quality&nbsp;gaps and quality dimensions in an IT service provider environment. Furthermore, it proposes a set of different quality requirements combined in a “Quality Requirements Model for IT Services” that are needed in order to close the respective quality gaps and fulfill the individual quality dimensions. The model is developed by mapping&nbsp;the reference models ITIL v3, COBIT and ISO 20000 to the previously developed quality model. The results of the mappings emphasize that all three models are partially capable to close the individual gaps of the quality model as well as to guarantee the fulfillment of respective quality dimensions. The fulfillment of these developed quality requirements can be utilized as a guideline for providing and managing high-quality IT services in the long term.</div><div><br></div><div>Finally, the maturity level is analyzed and pointed out that most of the quality requirements are assigned to maturity stage 2 or 3. This implies that an IT service provider does not necessarily have to reach a maturity stage 4 or 5 being able offering high service quality.</div><div><br></div><div>In summary, the chapter provides guidance and quality-oriented IT Service Management to answer the following questions:</div><div><br></div><div><ul><li>What kind of quality gaps exist in a service provider environment?<br></li><li>Do reference models such as ITIL, COBIT and ISO 20000 have the capability to close quality gaps which may arise within a service provider environment?<br></li><li>What processes, activities and functions from which reference model are needed in order to close the respective gaps?<br></li><li>What quality requirements need to be implemented in order to provide high-quality IT services?<br></li><li>What maturity level do service providers need to reach in order to fulfill quality requirements?<br></li></ul></div>

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