scholarly journals The Moderating Effects of Self-esteem and Ego-resilience on the Relationship between Emotional Labor, Depressive Symptom, and Job Satisfaction in Nurses

2021 ◽  
Vol 30 (3) ◽  
pp. 209-219
Author(s):  
Taeyoun Kim ◽  
Kuem Sun Han
Keyword(s):  
Job Satisfaction ◽  
Depressive Symptom ◽  
Emotional Labor ◽  
Self Esteem ◽  
Moderating Effects ◽  
Ego Resilience ◽  
The Relationship

scholarly journals Emotional labor strategy and job satisfaction: A Chinese perspective

2013 ◽  
Vol 41 (6) ◽  
pp. 933-938 ◽  
Author(s):  
Xuan Jiang ◽  
Zhou Jiang ◽  
Dong Soo Park
Keyword(s):  
Job Satisfaction ◽  
Emotional Labor ◽  
Job Characteristics ◽  
Moderating Effects ◽  
Surface Acting ◽  
Deep Acting ◽  
Chinese Perspective ◽  
The Relationship

We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.

Communication and Teleworking: A Study of Communication Channel Satisfaction, Personality, and Job Satisfaction for Teleworking Employees

2015 ◽  
Vol 55 (1) ◽  
pp. 44-68 ◽  
Author(s):  
Stephanie A. Smith ◽  
Alyssa Patmos ◽  
Margaret J. Pitts
Keyword(s):  
Job Satisfaction ◽  
Communication Channel ◽  
Online Survey ◽  
Communication Channels ◽  
Personality Types ◽  
Video Communication ◽  
Communication Satisfaction ◽  
Moderating Effects ◽  
The Relationship ◽  
Practical Implications

This study examines teleworkers’ job satisfaction related to the use of and satisfaction with a variety of communication channels and workers’ personality type. U.S. teleworkers ( N = 384) completed an online survey and self-reported on dimensions of communication channel satisfaction, job satisfaction, and personality. Results indicated that extraversion, openness, agreeableness, and conscientiousness are positively correlated with job satisfaction. Additionally, significant moderating effects were found for the relationship between openness and phone and video communication, and agreeableness and phone communication on job satisfaction. Findings from this study yield important practical implications for organizations including suggestions for optimizing communication satisfaction for employees of differing personality types and recommendations to help organizations effectively hire and retain teleworkers.

scholarly journals The Moderating Role of Leader-Member Exchange on the Relationship between Emotional Labor with Job Satisfaction or Turnover Intention

2016 ◽  
Vol 11 (12) ◽  
pp. 83 ◽  
Author(s):  
Hakan Turgut ◽  
Ismail Tokmak ◽  
M. Fikret Ates
Keyword(s):  
Job Satisfaction ◽  
Emotional Labor ◽  
Turnover Intention ◽  
Leader Member Exchange ◽  
Member Exchange ◽  
Relationship Of ◽  
The Relationship ◽  
Emotional Dilemmas ◽  
Moderating Role

<p>It is known in the business world that employees’ display of emotional labor in their relations with customers contributes to the success of the organization. Therefore, the aim of this study is to find out how the emotional dilemmas that employees experience affect their perceptions on job satisfaction and turnover intention and whether leader-member exchange has a moderating role on these relationships. In this respect, we performed a survey on the 371 employees of a company in Turkey. We used the scale developed by Diefendorff et al. (2005) to test emotional labor; the scale developed by Scandura and Graen (1984) to test leader-member exchange; the scale developed by Chen et al. (2009) to test job satisfaction and the scale developed by Scott et al. (1999) to test turnover intention. The all scales were measured valid and reliable for this sample group. In the hierarchical regression analyses, done to test the hypotheses, all variables were included in the model. According to the findings, emotional labor has a significant and positive direct effect on turnover intention and it has a significant and negative direct effect on job satisfaction. All these results taken into consideration, it was confirmed that when emotional labor increases, turnover intention also increases, and job satisfaction decreases. Furthermore, the moderating role of leader-member exchange between the relationship of emotional labor and turnover intention wasn’t approved; however, its moderating role between the relationship of emotional labor and job satisfaction was approved. To sum up, it is estimated that performing emotional labor is inevitable for organizational success and it is essential to develop new methods in order to prevent the negativities resulting from emotional dilemmas.</p>

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