Rapid E-mail Response to First-Contact E-mails Increases Consultation Continuation Rates for Suicide Prevention

Asumi TAKAHASHI; Hajime SUEKI; Jiro ITO

doi:10.14391/ajhs.20.19

Rapid e-mail response increases consultation continuation rates for suicide prevention: A case study of first-contact e-mails in Japan

10.31234/osf.io/x9gza ◽

2020 ◽

Author(s):

Asumi Takahashi ◽

Hajime Sueki ◽

Jiro Ito

Keyword(s):

Suicide Prevention ◽

Continuation Rate ◽

Consultation Service ◽

Psychological Consultation ◽

Speed Of Response ◽

Internet Users ◽

First Contact ◽

E Mail ◽

Continuation Rates

Online gatekeeping is a psychological consultation service in which e-mails are sent to Internet users who are at risk of suicide. This research aimed to clarify the relation between the continuation rate of the service and the speed of response to the user’s first-contact e-mails. We analyzed 290 initial e-mails that arrived at [author’s institution], the study’s specified nonprofit corporation. The reply speed for e-mails arriving during the day was related to consultation continuation: responses sent within and more than 12 hours produced continuation rates of approximately 70% and 44%, respectively. Hence, systems that enable consultants to respond to first-contact e-mails within 12 hours are important for consultation to commence.

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The Use of the Internet for Counseling the Suicidal Individual: Possibilities and Drawbacks

OMEGA - Journal of Death and Dying ◽

10.2190/om.58.3.e ◽

2009 ◽

Vol 58 (3) ◽

pp. 233-250 ◽

Cited By ~ 12

Author(s):

David Lester

Keyword(s):

Suicide Prevention ◽

Crisis Intervention ◽

Prevention Programs ◽

The Internet ◽

Use Of The Internet ◽

Suicide Prevention Programs ◽

E Mail

The role of the Internet in facilitating and preventing suicide is reviewed. Two online suicide prevention programs are described: SAHAR in Israel and Befrienders worldwide. Examples are provided of crisis intervention by e-mail. Finally, some caveats are presented based on experiences with crisis intervention by telephone.

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A Nudge in a New Direction: Integrating Behavioral Economic Strategies Into Suicide Prevention Work

Clinical Psychological Science ◽

10.1177/2167702618809367 ◽

2019 ◽

Vol 7 (3) ◽

pp. 612-620 ◽

Cited By ~ 2

Author(s):

Brian W. Bauer ◽

Raymond P. Tucker ◽

Daniel W. Capron

Keyword(s):

Suicide Prevention ◽

Suicide Risk ◽

Coping Skills ◽

Behavioral Economic ◽

The People ◽

The Social ◽

Economic Strategies ◽

Health Initiatives ◽

Suicidal Crisis ◽

E Mail

Three commonly used behavioral economic strategies were tested to investigate their utility in suicide prevention and mental health initiatives. Study 1 used a social norms nudge to potentially increase the people who accessed an online suicide risk factor intervention via e-mail ( N = 14,792). E-mails containing the social norm nudge were 164% more likely to click on the link relative to those who received the e-mail without the nudge. Study 2 used item count technique to better estimate suicidal ideation compared with direct questioning methods endorsed by two groups of online participants ( N = 787). No difference between groups was found. Study 3 used framing techniques to understand if participants ( N = 787) were more likely to access online coping skills when framed as being able to help others who may go through a suicidal crisis rather than themselves. Findings indicated more participants accessed the coping skills when framed as having utility for helping other people going through a suicidal crisis.

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Immediate and brief intervention after suicide attempts on patients without major psychiatric morbidity—A pilot study in northern Israel

European Psychiatry ◽

10.1016/j.eurpsy.2018.01.006 ◽

2018 ◽

Vol 51 ◽

pp. 20-24 ◽

Cited By ~ 1

Author(s):

Limor Givon ◽

Avi Levi ◽

Boaz Bloch ◽

Eyal Fruchter

Keyword(s):

Mental Health ◽

High Risk ◽

Suicide Prevention ◽

Stressful Life Events ◽

Suicide Attempts ◽

Psychiatric Morbidity ◽

Phone Call ◽

Pilot Program ◽

The Difference ◽

First Contact

AbstractBackground:Suicide Prevention is an ongoing task for mental health services. This article describes a pilot program for suicide prevention that took place in two districts in Israel from 2009 to 2012. The program targeted specific population, patients in high-risk for suicide, without major mental illness or previous association with the mental health system. In that group many suicide attempts were due to stressful life events.Methods:Patients who performed a suicide attempt or were considered high-risk for suicide were referred to the project. The first contact took place up to 24 h after the referral and included a phone call with suggestion for further intervention. If he was willing, the patient was invited to a serious of 8–12 meetings with a therapist that focused on “crisis intervention” techniques.Results:212 subjects were referred to the project. Three quarters of the referrals were females. Most of them were of Jewish nationality, however, the percentage of Druze in the program’s population was higher than their percentage of general population. Only 137 continued participation after the initial phone call, people of Jewish nationality were more willing to continue the intervention. During the intervention there was a decline in suicide rates in the participating districts.Conclusions:The pilot program exhibits promising preliminary results, it is interesting to examine the difference in participation between different ethnic groups. Since the sample size is small, there is a need to continue the program on a larger scale.

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Support in Suicidal Crises: The Swedish National Program to Develop Suicide Prevention 1An English-language version of the full program may be ordered from the National Board of Health and Welfare, Customer Dept., S-106 30 Stockholm, Sweden, fax +46 8 663-9290, e-mail (Internet) [email protected], tel. +46-8-783 30 03. Article No. 1996-00-84 or from The National Institute of Public Health�s distribution service, S-120 88 Stockholm, Sweden, fax +46 8 449-8811.

Crisis ◽

10.1027/0227-5910.18.2.65 ◽

1997 ◽

Vol 18 (2) ◽

pp. 65-72 ◽

Cited By ~ 6

Author(s):

The Swedish National Council for Su

Keyword(s):

Public Health ◽

Suicide Prevention ◽

English Language ◽

Development Project ◽

Director General ◽

National Council ◽

National Program ◽

National Board ◽

Language Version ◽

E Mail

The Swedish National Program to Develop Suicide Prevention was created through collaboration between the National Board of Health and Welfare, the National Institute of Public Health, and the Centre for Suicide Research and Prevention. These institutions aim to provide joint support for the development of suicide prevention in Sweden by, for example, encouraging educational and development project. The program was signed for the National Council for Suicide Prevention by Agneta Dreber, Director-General, National Institute of Public Health; Danuta Wasserman, Professor of Psychiatry and Suicidology, Head, National Centre for Suicide Research and Prevention; and Claes Örtendahl, Director-General, National Board of Health and Welfare. This article, edited by Jan Beskow, Professor of Psychiatry at the Centre for Suicide Research and Prevention, is an abridged version submitted to Crisis at the request of the Editors.

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A hitchhiker’s guide to microscopy and microanalysis using telecommunications, e-mail, and the Internet

Proceedings, annual meeting, Electron Microscopy Society of America ◽

10.1017/s0424820100169687 ◽

1994 ◽

Vol 52 ◽

pp. 390-391 ◽

Cited By ~ 1

Author(s):

Nestor J. Zaluzec

Keyword(s):

The Internet ◽

Information Superhighway ◽

The World ◽

Exchange Information ◽

On Line ◽

Computer Based ◽

Software And Hardware ◽

Communication Software ◽

Basic Ideas ◽

E Mail

The Information SuperHighway, Email, The Internet, FTP, BBS, Modems, : all buzz words which are becoming more and more routine in our daily life. Confusing terminology? Hopefully it won't be in a few minutes, all you need is to have a handle on a few basic concepts and terms and you will be on-line with the rest of the "telecommunication experts". These terms all refer to some type or aspect of tools associated with a range of computer-based communication software and hardware. They are in fact far less complex than the instruments we use on a day to day basis as microscopist's and microanalyst's. The key is for each of us to know what each is and how to make use of the wealth of information which they can make available to us for the asking. Basically all of these items relate to mechanisms and protocols by which we as scientists can easily exchange information rapidly and efficiently to colleagues in the office down the hall, or half-way around the world using computers and various communications media. The purpose of this tutorial/paper is to outline and demonstrate the basic ideas of some of the major information systems available to all of us today. For the sake of simplicity we will break this presentation down into two distinct (but as we shall see later connected) areas: telecommunications over conventional phone lines, and telecommunications by computer networks. Live tutorial/demonstrations of both procedures will be presented in the Computer Workshop/Software Exchange during the course of the meeting.

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