The Role of a Group-Centered Approach in the Development of Computer-Supported Collaborative Design Technologies

1992 ◽  
Vol 36 (11) ◽  
pp. 867-871 ◽  
Author(s):  
Michael D. McNeese ◽  
Brian S. Zaff ◽  
Clifford E. Brown ◽  
Maryalice Citera ◽  
A. Rodney Wellens

Collaborative groups, by their very nature, involve the interactions of many participants which can vary in time, place, culture, knowledge, and ability. The design of collaborative technology for work groups must occur in conjunction with the users while avoiding the dangers of technology-centered product development. This paper focuses on applying a group-centered approach to the development of Computer-Supported Collaborative Work (CSCW) products. This approach emphasizes the importance of team members” participation in the design process such that the resulting technology is centered around the users” needs and capabilities. By allowing collaborative groups to elaborate on real issues related to their actual work context, and to suggest specific ways to improve their work, a group-centered approach to the design of CSCW systems can be realized. The utilization of the Advanced Knowledge And Design Acquisition Methodology (AKADAM), consisting of concept mapping and design storyboarding techniques, was suggested as a basis for achieving this level of team participation. The concept mapping technique elicited insights into the collaboration process, identified problem areas, and generated suggestions for improving group work. With the aid of the design storyboarding technique, these suggestions for improvement can be directly translated into CSCW tools.

Author(s):  
Chiyoko Inomata ◽  
Shin’ichi Nitta

In 2008, the authors’ team started an ongoing project to administer music therapy sessions for patients with neurodegenerative diseases. Studies were made conducted from the “caring” perspective to evaluate the effects of music therapy on the mental health of the patients (Inomata, 2008a, Inomata 2008b) and on the role of nurses in integrative medicine (Inomata, 2008c). On the basis of the findings from these studies, music therapy programs were designed and conducted to meet the different needs of various neurodegenerative diseases. This project was the first ever reported music therapy initiative undertaken as a multi-disciplinary collaborative work and in partnership with a patients’ group (Saji, 2010). The findings from four years of running the project are summarized as follows: (1) Music therapy helped maintain/improve the QOL(Quality of Life) level of neurodegenerative disease patients, which would otherwise deteriorate with the progress of symptoms; (2) There was an improvement in the patients’ psychological and spiritual health as exemplified by the expansion of consciousness and rebuilding of relationships; (3) The project increased the feeling of partnership among the multi-disciplinary team members; (4) Care providers shared values such as self-belief and respect for both the self and others; (5) Caring for patients’ emotional side by being compassionate and staying with them and/or listening to them resulted in a stronger care provider-patient bond; (6) Nurses were engaged in the building a healing environment as “healers,” and the patients found more hope in everyday life.


Author(s):  
Brian S. Zaff ◽  
Edward R. Hughes ◽  
Michael D. McNeese ◽  
Clifford E. Brown ◽  
Maryalice Citera

This paper presents the results from a case study involving the use of concept mapping in a Total Quality Management (TQM) program. Concept mapping is a knowledge acquisition technique that has proven successful in a variety of instances when it was necessary to elicit information directly from domain experts and communicate that information to other individuals needing the information. The concept mapping technique produces, during the course of an interview, a graphical representation that becomes a communications medium through which ideas can be easily shared in a group setting. In TQM programs it may be necessary to elicit detailed information from employees about the nature of their work domain and about the various problems they may be encountering. The success of TQM programs often depends on establishing open lines of communications through which employees can articulate their concerns and upon the ability of TQM team members to uncover hard-to-detect problems. Concept mapping proved successful in the TQM setting. The concept mapping technique facilitated the uncovering of insights that were not obvious to the TQM team during their initial brainstorming sessions or from the use of a survey. In addition it appears that the concept mapping technique has other significant TQM advantages over and above its utility as a knowledge elicitation technique. Concept mapping, not only facilitates user-centered knowledge acquisition, but also appears useful as a means of facilitating team-building.


2008 ◽  
Vol 44-46 ◽  
pp. 253-260 ◽  
Author(s):  
Xin Yu Shao ◽  
K. Lin ◽  
Liang Gao ◽  
Hao Bo Qiu

Computer supported collaborative work (CSCW) technology is used to solve the resource-sharing problems in collaborative design, analysis, and manufacture. To address this need, a system called CollabVue for collaborative product design between designers and manufacturers is proposed in this study. This paper first introduces the framework of tolerance analysis system based on CollabVue, and then discusses the utilization of geometric topology information in 3D model to resolve the problem of dimension information input and the related specific operations. Based on object-oriented technology, a new data structure to interactively pick up and store dimension information is established. Finally the model uses iterative method to compute technological dimension chain equation.


Author(s):  
Michael D. McNeese ◽  
Brian S. Zaff ◽  
Clifford E. Brown ◽  
Maryalice Citera ◽  
Jonathan Selvaraj

The need to understand the design process in all its complexity is motivated by an interest in the development of tools and technologies that would be capable of aiding collaborative design teams. This development effort depends upon an understanding of design activities as they occur within a real world context. Observations of design activities that are made without direct communication with the design team members may fail to capture many of the subtler aspects of the process - aspects that are best understood when described by the design team members themselves. In order to supplement observational studies, this paper presents a case study in which a dialog with members of a variety of collaborative design teams was established in order to elicit information about the nature of collaborative design. A knowledge acquisition technique, concept mapping, was used to achieve an understanding of the role of human factors specialists within the collaborative design process specific to the Air Force's system acquisition program. Results highlight various findings about the nature of design problem solving such as the way different organizational settings influence human factors input in the design process/product. The paper discusses the usefulness of concept mapping to capture in-depth design knowledge and how this type of knowledge complements other approaches to understanding design.


2010 ◽  
Vol 42 ◽  
pp. 200-203
Author(s):  
Yan Feng Li ◽  
Hong Hong Mou ◽  
Jian Gong Yu

Computer Supported Collaborative Design(CSCD) is the applicarion of Computer Supported Collaborative Work(CSCW) in the product design field. Based on the analyse of the key technologies and problems of CSCD, a CSCD design frame faced to product design is established. Then a CSCD system faced to radar key components is founded with Pro/INTRALINK software and re-exploiting technology. Some key processes are designed too, such as database management, workflow programming, information communication, file release, conflict identification and safety management. These will provide a reference for constructing a cooperative design environment.


2018 ◽  
Vol 14 (4) ◽  
pp. 24-43
Author(s):  
Dominik Siemon ◽  
Timo Strohmann ◽  
Susanne Robra-Bissantz

The interdisciplinary research endeavor of computer-supported collaborative work has already investigated information technology that supports collaboration. With the rise of artificial intelligence (AI), new forms of collaboration need to be considered that involve AI as an active partner within a collaborative setting. Theories and design guidelines that support collaboration, considering cognitive and social group effects, need to be revised when team members are not solely human anymore. Within this exploratory study, the authors aim to provide insights of team members on their conception of a so-called virtual collaborator. A study with 144 participants was carried out to provide valuable information about collaboration principles, conceptual implementations and requirements. The results indicate that the participants are indecisive about a precise conception but expect an ideal collaborator that rather should not work on relevant tasks or make vital decisions. Based on the results, the authors compose new research questions and possible experiment settings.


2014 ◽  
Vol 13 (04) ◽  
pp. 1450034 ◽  
Author(s):  
Souad Kamoun-Chouk

The case study describes how the team members of a Tunisian Environmental Scanning Agriculture Observatory dealt with new ways of communicating introduced by technology. An inter-organizational computer supported collaborative work (CSCW) platform was implemented within the agriculture observatory to ameliorate the communication of information and knowledge between the stakeholders. Our study aims to determine what contextual conditions could impede the adoption of the new ways of communicating and sharing knowledge. A diagnostic tool was designed and used to assess the impact of culture, structure and top management attitude, as contextual conditions, on the achievement of the collaborative environmental scanning and knowledge exchange activity. To understand the dynamic between these variables and their interplay during the implementation phases of the CSCW, we conducted a longitudinal study. The results could assist managers at the organizational level; indeed they will be able to avoid failures and to better support the process of organizational change.


2021 ◽  
Vol 186 (Supplement_3) ◽  
pp. 29-34 ◽  
Author(s):  
Holly S Meyer ◽  
Steven J Durning ◽  
Karlen S Bader-Larsen ◽  
Meghan Hamwey ◽  
Lara Varpio

ABSTRACT Introduction Perseverance—doing something despite difficulty—is an asset to healthcare professionals, yet not all providers display this trait. The literature offers no conceptualization of perseverance as it relates to military caregivers. This research sought to explore the perseverance displayed by members of military interprofessional healthcare teams (MIHTs) and to construct a framework for explaining the role of perseverance in MIHTs’ collaborative work. Methods Using Grounded Theory, this interview-based study collected insights from 30 individuals who had participated in MIHTs and/or led MIHTs. Participants represented 11 different health professions, both officers and enlisted military members, and three branches of the U.S. military (i.e., Army, Navy, and Air Force). Data were collected and analyzed in iterative cycles until theme saturation was achieved. Results We identified practices through which perseverance was exhibited by members of MIHTs: (1) humility, (2) mission focus, (3) team effort, (4) failure is not an option, (5) comfort with discomfort, and (6) continuous improvement. We then clustered these practices into three subcategories, reflecting how certain practices may connect to support MIHT perseverance. Conclusions These six practices appear connected in significant ways to support the MIHTs’ efforts. Humility, mission focus, and team effort can help team members collaborate as a unified and mutually supportive team. From this base, MIHTs seemed able to become comfortable with discomfort and to refuse failure as an option. These orientations then allowed the team to engage in continuous improvement. Together, these practices may enhance team perseverance and ultimately team performance.


Author(s):  
Michael A. Rosen ◽  
Brooke C. Kelly ◽  
Eduardo Salas

Information asymmetry is omnipresent within strategic alliances. This diversity in knowledge structure and content between team members comprising the alliance is complicated by the increasing trend of physical distribution of team members in international strategic alliances. While technical solutions to distance work abound, a strong and theoretically grounded approach to how best to implement these solutions is lacking. However, research in the area of shared cognition holds promise as an appropriate solution. This chapter presents a three-part framework for organizing research in the areas of shared cognition and CSCW (Computer Supported Collaborative Work) so that strategic alliance managers will have a resource for implementing their technologically mediated teams.


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