scholarly journals Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

2016 ◽  
Vol 7 (3) ◽  
pp. 846-854
Author(s):  
Carlos Luis López-Sisniega ◽  
Maria del Carmen Gutiérrez-Diez ◽  
Ana María de Guadalupe Arras-Vota ◽  
José Luis Bordas-Beltrán
Keyword(s):  
Technology Acceptance ◽  
Computer Literacy ◽  
Ease Of Use ◽  
Electronic Government ◽  
The Internet ◽  
Intention To Use ◽  
Government Services ◽  
Literacy Level ◽  
The Government ◽  
Municipal Level

The benefits of e-government services depend on the number of citizens who take advantage of them. The purpose of this quantitative, correlational research study was to determine barriers to e-government use as perceived by citizens at the municipal level in Mexico. The technology acceptance model (TAM), the diffusion of innovations (DOI) theory, and models of web trust formed the theoretical framework of the study. Several hypotheses tested the relation of demographic variables, TAM, DOI, and web trust constructs to the intention of using e-government services of 149 taxpayers of the city of Chihuahua, Mexico, who did not to use the e-government services for payment provided by the government of their municipality. The findings of this study show that trust in the Internet, trust in government, perceptions of convenience, perceptions of compatibility, access to the Internet, perceptions of ease of use, and perceptions of relative advantages are related to the intention to use e-government services. Conversely, awareness of the existence of e-government services, income level, family structure, age, literacy level, computer literacy level, gender, and possession of bankcards are not individually related to the intention to use e-government services of those persons who made face-to-face payments at the treasury office.

E-Government Services Adoption

2018 ◽  
Vol 14 (3) ◽  
pp. 12-31 ◽  
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Research Article ◽  
Actual Use ◽  
The Government ◽  
Acceptance Model

This research article explores the important elements of trust and transparency to the adoption of e-government services. The Technology Acceptance Model was used as the theoretical framework. The data capture and analyses were conducted with SPSS. The results indicate that trust in the internet was a significant predictor of both the intention to use and perceived ease of use (PEOU), but was not significant in predicting perceived usefulness (PU) and the actual use (AU) of e-government services. Trust in the government (TG) was also not significant in determining both the intention to use and PEOU of e-government services. Rather TG had a significant impact on PU and the actual use (AU) of e-government services. Furthermore, perceived transparency was a significant predictor of PU, IU, and AU of e-government services. The implications of these findings on the implementation of e-government are thoroughly discussed.

Factors Influencing Citizens' Intention to Use E-Government Services

2017 ◽  
Vol 13 (1) ◽  
pp. 14-32 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Mi Jianing ◽  
Dilawar Khan Durrani
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Korean Students ◽  
Moderation Effect ◽  
Perceived Service Quality ◽  
Government Services

The purpose of this research paper is to investigate the determinates of Korean students in China to use e-government services. A total of 400 structured research questionnaire instruments was designed and administered to potential respondents of which 93.75% responded. The Technology Acceptance Mode (TAM) was used as a theoretical framework for this study. The data gathered was analyzed with SPSS version 20. The results show that all the predictors (Perceived Usefulness, Perceived Ease of Use, Perceived Service Quality, and Citizen Trust) investigated are significant positive determiners of Korean students' intention to adopt and use e-government services. The results further indicated that Citizen Trust positively and significantly moderated the positive relationship between perceived ease of use, perceived service quality and intention to use e-government services but failed to show any positive moderation effect on perceived usefulness and intention to use e-government services. The implications of these findings are further discussed.

scholarly journals Customer's Adoption of Mobile Government Services: The Role of Trust and Information Privacy

2021 ◽  
Vol 9 (1) ◽  
pp. 20-27
Author(s):  
Dr. Sulaiman Althuwaini ◽  
Dr. Mohamed Saleh Salem
Keyword(s):  
Saudi Arabia ◽  
Technology Acceptance ◽  
Mobile Services ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Mobile Technologies ◽  
Security And Privacy ◽  
Intention To Use ◽  
Government Services ◽  
The Impact

The purpose of the study is to examine the factors that impact the intention of Saudi citizens to use a mobile government smartphone application (Absher). Saudi Arabia seeks to invest and develop the infrastructure of the government’s mobile services, to be one of the leading countries in the region. Smartphone applications backed by mobile technologies have changed mobile services use which permit anywhere at any time access. Drawing on technology acceptance theories and relevant literature, this study developed and tested a structural model that integrates factors perceived usefulness, perceived ease of use, perceived privacy and trust in order to investigate the predictors of Absher use intention in the Saudi Arabia. The proposed model is tested using structural equation model (SEM) on data collected using an online questionnaire. Statistical analysis revealed that intention to use Absher was significantly associated with perceived trust, security and privacy, ease of use, and usefulness. Drawing on the technology acceptance model and trust theory, this study develops and empirically examines a model for users' intention to use mobile government services. This study contributes to the marketing literature by examining the impact of PU, PEOU and trust on mobile government services acceptance in developing countries.

Electronic Tax Filing

2013 ◽  
pp. 147-156
Author(s):  
Viveka Ramoo ◽  
T. Ramayah ◽  
May-Chiun Lo ◽  
Teoh Ai Ping
Keyword(s):  
Perceived Risk ◽  
Exploratory Study ◽  
Explanatory Power ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
The Internet ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Tax Filing

Governments are seeking to benefit from information technology by incorporating various government services online for the benefits of the citizen. The Malaysian government as part of its Multimedia Super Corridor (MSC) project introduced e-filing in 2006, which is the process of filing taxes using the Internet as one of the e-government services. This is an exploratory study to model the determinants of intention to use an Internet tax filing system. The authors used 4 variables as predictors or intention to use which were perceived usefulness, perceived ease of use, perceived risk, and facilitating condition. Data was collected from 100 respondents using non probability purposive sampling via a structured questionnaire. As hypothesized, perceived ease of use, perceived usefulness, and facilitating condition were positively related to intention to use. The findings show that perceived usefulness has the strongest influence on intention to use (ß = 0.341), followed by perceived ease of use (ß = 0.278) and facilitating condition (ß = 0.234). As hypothesized, perceived risk was negatively related (ß =-0.223) to intention to use indicating that users are concerned by the risk involved in filing taxes online. The regression results show that the four variables can explain 52.2% of the variation in intention to use which indicates good explanatory power. Understanding these factors can extend the knowledge, which can lead to better planning and implementation of e-Filing in Malaysia.

Electronic Government Services Adoption

2017 ◽  
Vol 13 (3) ◽  
pp. 38-54 ◽  
Author(s):  
Isaac Kofi Mensah ◽  
Jianing Mi
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
Positive Relationship ◽  
Graphical Representation ◽  
Moderating Effect ◽  
Perceived Usefulness ◽  
Electronic Government ◽  
Intention To Use ◽  
Perceived Service Quality ◽  
Government Services

This study investigated the moderating impact of perceived service quality on the positive relationship between perceived usefulness of e-government services and intention to use e-government services. The Technology Acceptance Model (TAM) was applied as the theoretical foundation for the study. The research data collected was analyzed with SPSS while the graphical representation of the moderating effect was generated using the software known as Interaction version 1.7.2211. The results have demonstrated that perceived service quality of e-government services does not have any significant moderating effect on the positive relationship between perceived usefulness and intention to use e-government services. However, perceived service quality and perceived usefulness of e-government services were found to be positively significant in influencing the intention to use e-government services. The implications of this study are further discussed.

scholarly journals Factors Influencing Pre-service Teachers’ Satisfaction and Intention to Use the Internet: A Structural Equation Modeling

2021 ◽  
Vol 15 (02) ◽  
pp. 110
Author(s):  
Ali Sadikin ◽  
Akhmad Habibi ◽  
Erick Sanjaya ◽  
Dwi Candra Setiawan ◽  
Try Susanti ◽  
...  
Keyword(s):  
Structural Equation Modeling ◽  
Technology Acceptance ◽  
Structural Equation ◽  
Ease Of Use ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
The Internet ◽  
Intention To Use ◽  
Factors Influencing

<p>In the age of digital era where the Internet is playing an important and dominant role, the concern of the higher education to ensure that the Internet within the reach of the students is very important. However, little research has been reported to indicate the success of the concern in Indonesia. Therefore, This study was conducted to assess factors influencing Indonesian PSTs’ satisfaction (ST) and intention to use (IU) the Internet for learning through technology acceptance model (TAM). Data was gathered from a total of 596 pre-service teachers (PSTs) from five universities in Indonesia. The measurement and assessment of the model were developed through a partial least square structural equation modeling (PLS-SEM). The results informed that Indonesian PSTs’ ST was strongly influenced by perceived ease of use (PEU) and IU. Besides, PSTs’ IU was predicted by Attitude (AT), PU and PEU.<em> </em></p>

Perceived Usefulness and Ease of Use of Mobile Government Services

2020 ◽  
Vol 11 (1) ◽  
pp. 1-16
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Service ◽  
Government Services ◽  
Acceptance Model ◽  
The Relationship

This study examined the moderating effect of electronic word of mouth (eWOM) communications on the relationship between the perceived usefulness (PU) and perceived ease of use (PEOU) of mobile government services and the intention to use mobile government services. The Technology Acceptance Model was used as the theoretical framework and the data analysis was done with SPSS. The results have shown that there was a significant moderating impact of eWOM on both the relationship between PU and PEOU and the intention to use mobile government services. In addition, perceived usefulness and perceived ease of use of mobile government service were significant in determining the intention to use mobile government services. Also, PEOU was found to be a determinant of the PU of mobile government services. The implications of these findings are discussed.

Gender and Age

2015 ◽  
Vol 7 (1) ◽  
pp. 32-51 ◽  
Author(s):  
Emad Ahmed Abu-Shanab
Keyword(s):  
Technology Acceptance ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Factors Influencing ◽  
Gender And Age ◽  
And Gender ◽  
Future Work

The importance of e-government projects is driving research in the area of technology acceptance to better understand the factors influencing the adoption of such projects and thus the success of e-government. Among the factors influencing the intention to use e-government projects are: perceived usefulness, perceived ease of use, social influence and trust. These relationships also are moderated by gender and age and previous literature supported such premise. This study utilized a sample of Jordanians who filled a survey consisting of items measuring the previously mentioned constructs. Results supported the proposed research model, where intention to use e-government services was significantly predicted by all proposed variables. Age and gender were significant predictors of e-government services when added to the model. Unfortunately, only one relationship was moderated by age and no relationships where moderated by gender. The detailed findings, conclusions and future work are discussed further in this paper.

The Impact of Political Trust on E-Government Services Adoption

2020 ◽  
Vol 11 (4) ◽  
pp. 27-47
Author(s):  
Isaac Kofi Mensah
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Political Trust ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Acceptance Model ◽  
The Impact

This study explored the impact of political trust on the adoption of e-government services in China. The data for this study was generated through a research questionnaire instrument. The technology acceptance model (TAM) was used as the theoretical framework for the study while the analysis was done with SPSS. The results indicated that political trust is a significant predictor of the intention to use e-government services. The results also demonstrated that whilst political trust was not significant in predicting the perceived usefulness of e-government services, it was significant in determining the perceived ease of use of e-government services. In addition, this study has shown that political trust has a significant moderating effect on both the impact of perceived usefulness and perceived ease of use on the intention to use e-government services. The implications of these findings are discussed.

scholarly journals E-Commerce Competence Assessment Mobile Application Development for SMEs in Thailand

2020 ◽  
Vol 14 (11) ◽  
pp. 48
Author(s):  
Thipsuda Wongkhamdi ◽  
Nagul Cooharojananone ◽  
Jintavee Khlaisang
Keyword(s):  
Technology Acceptance ◽  
System Development ◽  
Ease Of Use ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Application Development ◽  
Self Assessment ◽  
Core Technology ◽  
The Government ◽  
Acceptance Model

The objectives of this study are to develop e-Commerce self-assessment application based on research and to evaluate the adoption of the system by using the Technology Acceptance Model (TAM) which are designed for SMEs self-assessment and the government agencies are able to retrieve the report. The system development deployed Microsoft .NET CORE Technology with C# language, HTML/CSS/JS for Mobile Web Development. All data will store on Aurora RDS. The web deployed on Amazon public cloud that will automatic scale when a lot of traffic arrived. Since the indicators from the research have been developed as an application, users will be able to use it conveniently anytime and anywhere. The system will help entrepreneurs realize the level of ecommerce knowledge of their own in various areas and help them to know what needs to be improved and more importantly, government officials can allocate budget for training in order to improve entrepreneurs’ performance. The evaluation result of system adoption in 30 cosmetic and supplementary food entrepreneurs showed that for Perceive Usefulness, the use of application systematically revealed the strength, weakness and potential of themselves and was beneficial for self-assessment in online selling skills, <em>xÌ„</em> = 4.50 equally. Perceived Ease of Use, it is very easy to do self-assessment through application, <em>xÌ„</em> = 4.63. Attitude Toward Using, in general, the attitude toward using the application was positive, <em>xÌ„</em> = 4.73. Behavioral Intention to Use, the intention to use this application in the future, <em>xÌ„</em> = 4.57 and 100% of 30 respondents were interested to use the system.

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