scholarly journals RPA Vendor Evaluation and Selection using AHP and Kano Model

2021 ◽  
Vol 57 (9) ◽  
pp. 6230-6243
Author(s):  
Aishwarya Banerjee, Shilpa Parkhi

Robotic Process Automation (RPA) as a technology has gained momentum due to the onset of Industry 4.0. RPA is considered to be the simplest forms of automation in which, typically, the human actions are mimicked without taking into account the complex judgements associated with it. Hence, RPA is deemed fit for the rule-based tasks which are highly repetitive, bulky and are error-prone. Traditionally, organizations looking to increase its operations efficiency improve workforce utilisation, turn to RPA. With the shift in working pattern enforced by COVID-19, RPA adoption is no more a luxury, but a necessity. In a short span of time, the number of RPA vendors, that is the developers and providers of RPA software have significantly increased and due to current demands of RPA, it is expected to grow further. This increase in choices makes the vendor selection part of any RPA Implementation Project highly complex and confusing. Keeping in mind the significance of the vendor selection process, various methods of RPA Vendor Selection have been previously proposed but it is still evolving along with the changing needs of the Businesses. This Research paper aims to propose a standard model using Kano Model and Analytic Hierarch Process (AHP) such that it can be customized during each new RPA implementation project without compromising on the basic structure and method for evaluation.

Author(s):  
Oryza Putri Suriana ◽  
Alfan Reynaldo ◽  
Muhammad Dwi Ferdian Suwardi ◽  
Indra Kusumadi Hartono

2018 ◽  
Vol 5 (3) ◽  
pp. 172265 ◽  
Author(s):  
Alexis R. Hernández ◽  
Carlos Gracia-Lázaro ◽  
Edgardo Brigatti ◽  
Yamir Moreno

We introduce a general framework for exploring the problem of selecting a committee of representatives with the aim of studying a networked voting rule based on a decentralized large-scale platform, which can assure a strong accountability of the elected. The results of our simulations suggest that this algorithm-based approach is able to obtain a high representativeness for relatively small committees, performing even better than a classical voting rule based on a closed list of candidates. We show that a general relation between committee size and representatives exists in the form of an inverse square root law and that the normalized committee size approximately scales with the inverse of the community size, allowing the scalability to very large populations. These findings are not strongly influenced by the different networks used to describe the individuals’ interactions, except for the presence of few individuals with very high connectivity which can have a marginal negative effect in the committee selection process.


2021 ◽  
Vol 49 (4) ◽  
pp. 806-816
Author(s):  
Paulo Ávila ◽  
António Pires ◽  
Goran Putnik ◽  
João Bastos ◽  
Maria Cruz-Cunha

The selection of the resources system (SRS) is an important element in the integration/project of Agile/Virtual Enterprises (A/V E) because its performance is dependent of this selection, and even of its creation. However, it remains a difficult matter to solve because is still a very complex and uncertain problem. We propose that using Value Analysis (VA) in the pre-selection of resources phase represents a significant improvement of the SRS process. The current literature fails to formally address the pre-selection phase and none of the resource selection models incorporate the resources value and its consequence in the complexity of the selection process. Whereby, ours developed model with VA constitutes an innovative approach towards greater sustainability in the configuration of A/V E in the context of Industry 4.0, where a massive interconnection among enterprises is expected and consequently the increase of the selection process complexity. After the construction of a demonstrator tool for a set of the problem formulations, this paper verifies by computational results the thesis regarding the benefits of applying VA to the SRS process: VA reduces the complexity of the SRS process, even ensuring that the final system of resources achieve higher quality/value grade.


Author(s):  
Natalia Ermashkevich ◽  
G. Ron'zhin

The article examines the prerequisites for the formation of Industry 4.0 in Russia within the framework of which companies need to use business process automation tools, assesses the state of the global and domestic market for ERP systems and automation tools, reveals the dependence of the use of ready-made software and Open Source technologies.


2020 ◽  
Vol 76 ◽  
pp. 01022
Author(s):  
Listia Natadjaja ◽  
Laksmi Kusuma Wardani ◽  
Diana Thamrin ◽  
Ronald Hasudungan Sitinjak

The growth of the creative community cannot be quantitatively and qualitatively separated from the growing development of Creative Industry 4.0. Various creative communities produce a variety of creative products that are ready to be sold. Unfortunately, the focus of the community is often only on the product and not on the packaging design. Meanwhile, a product’s packaging not only serves to protect the product but also to promote it and encourage purchase. The purpose of this research is to educate and help the community obtain packaging designs that are not only unique but also suitable for their products. By involving Packaging Design course students of the Visual Communication Design department, we attempted to assist a jewellery and accessories-making community as our research object. Students first attempted to deepen their clients' insights by conducting observations and in-depth interviews. In designing the packaging, they consulted with their tutors intensively. The packaging design that the students produced undergoes a selection process, which resulted in four packaging designs that were deemed fit for use. Two of the selected designs were registered to obtain IPRs in the Industrial Design category. Through this research, it is hoped that the packaging design produced by these students can be used to support the sale of community products. In addition to that, they can also be used to inspire other communities to acknowledge the role of packaging design as a means that can help the sustainability of their business.


Author(s):  
Ilpo Huhtiniemi ◽  
Massimo Anselmi ◽  
Gary Vassallo ◽  
Flaviano Bruno ◽  
Giulio Panini

This paper reviews the experience gained when setting-to-work a state-of-the-art waste characterisation facility that will be a fundamental element in the JRC’s strategy to characterise radioactive wastes originating from four decades of nuclear research activities conducted at the Ispra Site. In a previous paper at ICEM ’01, the authors described the specifications for the principal components of a Waste Characterisation System (WCS) and the ensuing contractor selection process via a public tendering procedure. The present paper has a broader perspective by addressing the whole waste characterisation facility of which the WCS forms a part. In the opening section, the main constituents of the facility are reviewed, and their optimised integration to respect emerging Italian standards, conventional safety principles, ALARA and operational efficiency, are discussed. The second part of the paper examines the analyses required for the licensing of the waste characterisation facility. Finally, the paper concludes with a summary of the lessons learned from the setting-to-work phase of the facility. Since the facility combines a state-of-the-art NDA solution with comprehensive process automation in an industrial environment, the experience is expected to be of significant interest to the radioactive waste management community.


2019 ◽  
Vol 9 (23) ◽  
pp. 5004 ◽  
Author(s):  
Lee ◽  
Chen ◽  
Lin ◽  
Li ◽  
Zhao

In the Industry 4.0 environment, the new manufacturing transformation of mass customization for high-complexity and low-volume production is moving forward. Based on cyber-physical system (CPS) and Internet of things (IoT) technology, the flexible transformation of the manufacturing process to suit diverse customer manufacturing requirements is very possible, with the potential to provide digital “make-to-order” (MTO) services with a quick response time. To achieve this potential, a product configuration system, which translates the voice of customers to technical specifications, is needed. The purpose of this study is to propose a methodology for developing a quick-response product configuration system to enhance the communication between the customer and the manufacturer. The aim is to find an approach to receive requests from customers as inputs and generate a product configuration as outputs that maximizes customer satisfaction. In this approach, engineering characteristics (ECs) are defined, and selection pools are initially constructed. Then, quality function deployment (QFD) is modified and integrated with the Kano model to qualitatively and quantitatively analyze the relationship between customer requirements (CRs) and customer satisfaction (CS). Next, a mathematical programming model is applied to maximize the overall customer satisfaction level and recommend an optimal product configuration. Finally, sensitivity analysis is conducted to suggest revisions for customers and determine the final customized product specification. A case study and an OrderAssistant system are implemented to demonstrate the procedure and effectiveness of the proposed quick response product configuration system.


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