scholarly journals IMPLEMENTATION OF THE ISO 9000 PRINCIPLES WHEN DESIGNING THE QUALITY MANAGEMENT SYSTEM OF HIGHER EDUCATION IN THE UNIVERSITY

2017 ◽  
Author(s):  
Ruslan Kubanov
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
The University

scholarly journals Nilai-Nilai Islam Dalam Pelaksanaan Sistem Pengurusan Kualiti ISO 9000: Kajian Kes Di Institusi Pengajian Tinggi Malaysia (Islamic Values in Quality Management System ISO 9000 Implementation: A Case Study in Malaysia Higher Education Institution)

2019 ◽  
Vol 6 (2) ◽  
pp. 79-92
Author(s):  
Siti Arni Basir ◽  
Sharifah Hayaati Syed Ismail ◽  
Ilhaamie Abdul Ghani Azmi ◽  
Hasan Albanna Mohamed ◽  
Syahrul Nizam Kamaruzzaman
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Iso 9000 ◽  
System Risk ◽  
Research Findings ◽  
Islamic Values

The ISO 9000 Quality Management System is widely implemented in various sectors in Malaysia, including in the higher education sector. The main objective of implementing ISO 9000 in Higher Education Institutions (HEIs) is to improve the quality related to administrative as well as academic matters. Implementation of ISO 9000 emphasizes on key clauses namely quality management system, risk management, resource management, product realization, analysis and continuous improvement. All these clauses emphasize on technical aspects. Therefore, the value aspect should also be emphasized that the practice of ISO 9000 can be implemented in a balanced way. The objective of this article is to examine Islamic values in the implementation of ISO 9000 in Malaysian HEI. This qualitative study uses a public HEI located in the Klang Valley as a case study. Semi-structural interview is used as a data collection method. The data were analyzed using thematic analysis method. The research findings show that there are five Islamic values practiced in the implementation of ISO 9000 namely Shura, Itqan, discipline, responsibility and Istiqamah. All of these Islamic values help in implementing ISO 9000 effectively in Malaysian HEI.

scholarly journals Faktor Pendukung Keberhasilan Penerapan Sistem Penjaminan Mutu Di Perguruan Tinggi

2018 ◽  
Vol 14 (1) ◽  
Author(s):  
Yuli Kartika Dewi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Higher Education Institution ◽  
Leadership Model ◽  
Key Factor ◽  
The University ◽  
Main Factor

<p>ABSTRACT The aim of this study is to acknowledge the supporting factors of a successful quality management system, especially in higher education. The core of the Quality Management System is about the system that was issued by the top management to make sure all the processes done properly. ISO 9001 has set out the criteria or requirements for higher education institution applying quality management system. Formerly this standard was applied by manufacturing industries to assure their products fulfill the customer requirements. Furthermore, it would culminate the customer's satisfaction level. Meanwhile, the quality management system regulated by Indonesian Government has had an evolution, especially in the accreditation processes applied for higher education institution, which give small amount of latitude through its many standards to be accomplished by those of which operating in Indonesia. There are some factors that may support and affect the quality management system. Therefore, through this research, the researcher want to quarry the main factor that support the success of quality management system applied in the university. So,: the institution will focus all its energy to work on the key factor that influence the success of the Quality Management System in higher education. This research is applying a qualitative method. The researcher interviews some experts with plenty experiences in pioneering Quality Management System in Bina Nusantara University. As a result, the researcher finds that there many factors that determine the success of quality management system application, some of which are the leader's commitment and competencies, leadership model, excellent process and a solid team.</p><p>Keywords: Quality Management System, higher education, leadership</p>

Gestión de riesgos empresariales: los necesarios cambios

Oikos ◽  
2016 ◽  
Vol 19 (39) ◽  
pp. 93 ◽  
Author(s):  
Ricardo Vega Bois
Keyword(s):  
Risk Management ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Management Control ◽  
System Requirements ◽  
Requirements Quality ◽  
Management Recommendations ◽  
Environmental Audits

RESUMENLa normas de la serie ISO 9000 – 2000, Sistema de Gestión de Calidad, Requisitos de un Sistema de Gestión de Calidad, Recomendaciones para la mejora de desempeño en base a un Sistema de Gestión de calidad y Directrices para la realización de auditorías medioambientales y de calidad, han sido base para la evaluación, implementación, aplicación y seguimiento de sistemas de Control de Gestión Empresarial, estando en la actualidad (2015) en un procesos de revisión y propuesta, lo que implicará algunos cambios de forma y otros de fondo interesantes de considerar.Palabras clave: gestión, riesgos, control de gestión, calidad, normas internacionales.Enterprise risk management: the necessary changesABSTRACTThe standards ISO 9000 - 2000 Quality Management System, System Requirements Quality Management Recommendations for improving performance based on a Quality Management System and Guidelines for conducting environmental audits and quality have been the basis for evaluation, implementation, enforcement and monitoring systems Control Management, being at present (2015) in a review and proposal processes, which involve some changes in form and other interesting background consider.Keywords: management, risk, management control, quality international standards.Gestão de riscos empresariais: as mudanças necessárias RESUMO As normas da série ISO 9000-2000, Sistema de Gestão da Qualidade, Requisitos de um Sistema de Gestão de Qualidade, Recomendações para a melhora do desempenho com base a um Sistema de Gestão da Qualidade e Diretrizes para a realização de auditorias meio ambientais e de qualidade, têm sido a base para a avaliação, implementação, aplicação e fiscalização de Sistemas de Controle de Gestão Empresarial, sendo na atualidade (2015) num processo de revisão e proposta, que implicará algumas mudanças na forma e outros de fundo interessante de considerar.Palavras-chave: gestão, risco, controle de gestão, qualidade, normas internacionais.

scholarly journals Employees’ process and risk-oriented thinking

2020 ◽  
Vol 13 (2) ◽  
pp. 206-217
Author(s):  
V. P. Soloviev ◽  
T. A. Pereskokova
Keyword(s):  
Quality Management ◽  
Management System ◽  
System Analysis ◽  
Quality Management System ◽  
Iso 9000 ◽  
International Organization ◽  
Analysis Method ◽  
Preventive Action ◽  
National Organizations ◽  
Potential Risks

The authors of the article explore the problem of introducing process and risk-oriented thinking in national organizations. In 2000 the International Organization for Standartization, ISO, announced process approach as the basis principle of management in any organization. It became the embodiment of Deming’s postulate who recommended to consider any activity as a technological process. The authors show the practicability of transition from the functional structure of an organization to integrated process. New ISO 9000:2015 standards reflect presentday challenges and require that organizations should carry out risk assessment and accounting. One of the key objectives of the quality management system is to act as the prevention tool. Preventive action lies in using riskoriented thinking in formulating requirements to the quality management system. The authors introduce the system analysis method in risk management to reveal potential risks and plan preventive action.

Quality management system in higher education institutions and its impact on students' employability with the mediating effect of industry–academia collaboration

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jawad Abbas ◽  
Kalpina Kumari ◽  
Waleed Mugahed Al-Rahmi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Engineering Students ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Sampling Technique ◽  
Mediating Effect ◽  
Capital Theory ◽  
Content Type

PurposeBased on the principles of the human capital theory, this study investigates the role of the quality management system (QMS) in higher education institutions (HEIs) in developing successful employability attributes among graduates. Considering industry as a prominent stakeholder in academia, the authors took industry–academia collaboration as the mediating variable.Design/methodology/approachUsing the European Foundation for Quality Management model, the author analyzed how QMS in public HEIs located in London, the United Kingdom (UK), impacts business management, computer science and engineering students' employability. Following the nonprobability convenience sampling technique, this study included data from 324 local and international students.FindingsThe structural analysis identified QMS as a significant factor in enhancing students' employability, and industry–academia collaboration is found to act as a partial mediator in this relationship.Originality/valueThe management of HEIs in developing countries can take valuable guidelines from this study and integrate QMS in their institutions in developing their students' employability, as it is being done by HEIs in the UK.

The Case of ISO 9000 Quality Management System Certification in a Faculty of a Turkish Public University

2016 ◽  
pp. 257-278
Author(s):  
Mehmet Eymen Eryılmaz ◽  
Duygu Acar Erdur ◽  
Olcay Bektaş ◽  
Esen Kara ◽  
Ebru Aydoğan
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Public University ◽  
Extensive Literature ◽  
Total Quality ◽  
Structured Interviews ◽  
Collection Methods

It is clear that ISO 9000 Quality Management System and Total Quality Management have an extensive literature. However, it is observed that the literature principally focuses on implementation consequences of them. In this study, ISO 9000 Quality Management System certification process in a faculty of a Turkish public university is taken into consideration. However, the study focuses on not only consequences of taking this certification but also its' triggers and processes. To examine these triggers, processes and consequences, data collection methods of the study were semi-structured interviews and unstructured participative observation. In addition, extensive amount of document was used to make triangulation.

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