scholarly journals Nilai-Nilai Islam Dalam Pelaksanaan Sistem Pengurusan Kualiti ISO 9000: Kajian Kes Di Institusi Pengajian Tinggi Malaysia (Islamic Values in Quality Management System ISO 9000 Implementation: A Case Study in Malaysia Higher Education Institution)

2019 ◽  
Vol 6 (2) ◽  
pp. 79-92
Author(s):  
Siti Arni Basir ◽  
Sharifah Hayaati Syed Ismail ◽  
Ilhaamie Abdul Ghani Azmi ◽  
Hasan Albanna Mohamed ◽  
Syahrul Nizam Kamaruzzaman
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Iso 9000 ◽  
System Risk ◽  
Research Findings ◽  
Islamic Values

The ISO 9000 Quality Management System is widely implemented in various sectors in Malaysia, including in the higher education sector. The main objective of implementing ISO 9000 in Higher Education Institutions (HEIs) is to improve the quality related to administrative as well as academic matters. Implementation of ISO 9000 emphasizes on key clauses namely quality management system, risk management, resource management, product realization, analysis and continuous improvement. All these clauses emphasize on technical aspects. Therefore, the value aspect should also be emphasized that the practice of ISO 9000 can be implemented in a balanced way. The objective of this article is to examine Islamic values in the implementation of ISO 9000 in Malaysian HEI. This qualitative study uses a public HEI located in the Klang Valley as a case study. Semi-structural interview is used as a data collection method. The data were analyzed using thematic analysis method. The research findings show that there are five Islamic values practiced in the implementation of ISO 9000 namely Shura, Itqan, discipline, responsibility and Istiqamah. All of these Islamic values help in implementing ISO 9000 effectively in Malaysian HEI.

scholarly journals A Study of Quality Assessment in Higher Education within the Context of Sustainable Development: A Case Study from Czech Republic

2020 ◽  
Vol 12 (11) ◽  
pp. 4769 ◽  
Author(s):  
David Vykydal ◽  
Martin Folta ◽  
Jaroslav Nenadál
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Lessons Learned ◽  
Success Factor

Quality has become an increasingly important and critical success factor at higher education institutions, particularly universities. Numerous discussions have been held about education quality in the context of sustainable development. However, the quality of that education strongly depends on the overall quality of the management system which operates at schools. The principal aim of this article is to present the approaches to the quality management systems’ development and their assessment at universities, and share some lessons learned from this area of research. Some possibilities of the ISO 9001 standard’s implementation, as well as the application of excellence models as a response to community demands, will be discussed, especially in the context of the recently-introduced Act No. 111/1998 Coll on Higher Education Institutions, which requires quality assurance and quality evaluation. A case study from The VSB-Technical University of Ostrava shows approaches, results and effects of the quality management system implementation.

Experience of Realization of a Technique of Determination of Productivity of Quality Management System of Higher Education Institution

10.12737/2641 ◽  
2014 ◽  
Vol 2 (1) ◽  
pp. 3-7
Author(s):  
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V. Gadalova ◽  
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A. Mikhaylov ◽  
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...  
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Professional Education ◽  
Management System ◽  
Process Model ◽  
Quality Management System ◽  
Education Institution ◽  
Educational Organization ◽  
Higher Education Institution ◽  
System Productivity

For the guaranteed sustainable development of an educational organization it is necessary to carry out continuous monitoring related to achievement of planned results and in due time to carry out correcting and warning actions for elimination of possible failures in system. In this paper have been reflected approaches to assessment of educational organization�s quality management system functioning on the basis of ISO 9000 series international standards, has been reveled experience related to application of higher education institution�s quality management system productivity determination technique constructed on analysis of its processes� productivity, have been presented the main stages of offered mechanism realization. This technique�s purpose is providing a group of teachers and a staff of higher education institution led by a top management with necessary tools for quality management system�s effective introduction, application and certification. The offered technique creates conditions for qualitative executive decision-making on the basis of productive functioning of higher education institution�s process model with participation of all interested parties and taking into account the established facts recorded documentary. The technique can be used for distribution of experience related to steady effective management for support of regional educational systems in educational institutions of various types and education�s governing bodies, as well as for development of additional professional education on quality management.

The quality of higher education through the eyes of the consumers of educational services

2018 ◽  
Vol 6 (1) ◽  
pp. 27-32
Author(s):  
Николай Дмитриев ◽  
Nikolay Dmitriev
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Educational Process ◽  
Educational Services ◽  
Quality Of Higher Education ◽  
Russian Higher Education

The article analyses the incentives of the Russian higher education institutions to provide quality education which develop as a result of the competition and signals from labor market. The mechanism of a quality assurance of training of specialists in higher education institution is the quality management system. The experience of formation of a quality management system is presented. The structure and interrelation of components of quality of education is considered. Criteria and indicators of quality of educational process, which can be applied in estimation of quality in the educational organization, are offered. Besides, backbone components of quality — satisfaction of consumers with educational services are considered.

scholarly journals Modern demands of education quality management in a higher education institution

2021 ◽  
Vol 10 (41) ◽  
pp. 65-73
Author(s):  
Serhii Dieniezhnikov ◽  
Liubov Pshenychna ◽  
Dmitro Kozlov ◽  
Olena Kozlova
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Education Quality ◽  
Regulatory Function ◽  
Internal Quality ◽  
Higher Education Institution ◽  
General Scientific

The article is devoted to the analysis of modern demands of education quality management in the conditions of higher education institution operation. The methodological basis of the study is the concept of management, based on a system of philosophical and general scientific doctrines about the quality of education and its specifics in higher education, the concept of personality-oriented learning, systems theory, modeling and development. The authors systematized methodological approaches to modeling the quality management system of education in higher education. The study developed a model of quality management, which is presented at the levels of: subsystems of management approaches, theoretical and methodological foundations, the value of the components and factors of education of different nature; defined a system of principles of internal quality management of higher education, aimed at performing a regulatory function at the general scientific, strategic, practice-oriented, technical, specific scientific and factor levels; an algorithm for building an education quality management system in a higher education institution is presented. It is shown that the quality management of education should be carried out at levels that ensure the manufacturability of the process, the possibility of its improvement with further analysis of the results and the adoption of appropriate management decisions.

The Business Process Management Systems to Support Continuous Improvements

2021 ◽  
pp. 1-21
Author(s):  
Paolo Renna ◽  
Carmen Izzo ◽  
Tiziana Romaniello
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Business Process ◽  
Management System ◽  
Business Process Management ◽  
Process Management ◽  
Quality Management System ◽  
Simulation Environment ◽  
Higher Education Management

In recent years, most universities are facing with the problem of quality management in higher-education systems and institutions. The Countries that have signed the Bologna Declaration are enforced to implement an internal system for quality assurance. One of the key element of a quality management system is the process modelling with delineation of responsibility, authority, procedures and plans. This chapter describes the use of the Business Process Management to support the higher Education Management System at University of Basilicata. The case study developed concerns the following steps: visualizing, measuring, analysing by a simulation environment, and improving the management system. The original contribution of the research concerns the development of a simulation environment using BIZAGI modeller based on BPMN notation in order to analyse and improve the performance of the case study investigated. Moreover, the use of a software based on BPMN can improve quality (error rate reduction), efficiency (saving of time) and agility (implementation of processes of changes).

scholarly journals Steps to Implement ISO 9000: 2005 Quality Management System: Case Study at Malaysian Higher Education Institutions/ Langkah-Langkah Pelaksanaan Sistem Pengurusan Kualiti ISO 9000:2005: Kajian Kes Di Institusi Pengajian Tinggi Malaysia

2019 ◽  
Vol 11 (3) ◽  
Author(s):  
Siti Arni Basir ◽  
Ilhaamie Abdul Ghani Azmi ◽  
Sharifah Hayaati Syed Ismail al Qudsy ◽  
Musaiyadah Ahmadun ◽  
Syahrul Nizam Kamaruzzaman ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Organizational Context ◽  
Quality Management System ◽  
Empirical Studies ◽  
Iso 9000 ◽  
Structured Interview ◽  
Research Strategy ◽  
Context Analysis

ISO 9000 is a quality management system widely used. ISO 9000 has begun being implemented in Malaysia's IPT since the 1990s as one of the initiatives for quality assurance. While the number of HEIs in Malaysia that are implementing ISO 9000 is increasing, however, empirical studies of the implementation of the system are still underdeveloped. Therefore, the objective of this article is to study the implementation steps of ISO 9000 quality management system at Malaysian HEI. This study uses a qualitative approach by using case study as a research strategy. A public HEI located in Selangor was chosen as a research location. This study uses a semi-structured interview method carried out on fifteen informants who are actively involved in the implementation of ISO 9000. The informants represent the categories of faculty management, quality coordinator and lecturers. The data were analyzed using thematic analysis method which was assisted by Nvivo software. The research finding show that the implementation of ISO 9000 in the HEI involves seven steps; organizational context analysis, training, leadership, development of work groups, implementation, monitoring and improvement. All these steps have been well implemented with participation from all faculty members. The results of this study contribute to the development of knowledge related to the implementation of ISO 9000: 2015 in Malaysian HEI.  The research findings can be employed as a guideline to university administrators, public sector officers or corporate managers in their effort to implement ISO 9000 effectively in their respective organizations.

scholarly journals Relationship Between Management’s Commitment With Job Satisfaction According To Shari’ah-Based QMS (MS1900:2014): An Empirical Study At Malaysian HEI

2019 ◽  
Vol 4 (3) ◽  
pp. 93-95
Author(s):  
HASAN AL-BANNA MOHAMED ◽  
Mohd Hamran Al-Banna Mohamad ◽  
Siti Arni Basir ◽  
Norlaila Mazura Al-Banna Mohaiyadin ◽  
Nur Surayya Al-Banna Mohd Saudi ◽  
...  
Keyword(s):  
Higher Education ◽  
Job Satisfaction ◽  
Quality Management ◽  
Empirical Study ◽  
Management System ◽  
Quality Management System ◽  
Education Institution ◽  
Structured Interview ◽  
Higher Education Institution ◽  
Qualitative Design

Management’s commitment in an organization plays an important role in ensuring the application of effective quality management system (QMS). This article explores therelationship between management’s commitment of the organisation that implements Shari'ahbased Quality Management System (MS1900:2014) with job satisfaction at Malaysian Higher Education Institution (HEI). The methodology of this study employed a qualitative design via a semi-structured interview conducted on selected respondents. The respondents consist of employees who are directly and actively involved with the implementation of MS1900 standard. The findings of this study shows that management’s commitment has apparently influenced job satisfaction among the employees at HEI. Therefore, the results of this study can serve as a guide to ensure that the implementation of quality management system based on Shari'ah standards (MS1900) can be applied effectively, blessed and rewarded by Allah GTH.

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