scholarly journals Examination Of The Influence Of Service Quality On Membership Renewal In Fitness Centers In San Francisco Bay Area

2010 ◽  
Vol 3 (2) ◽  
Author(s):  
Pei Chih Wei ◽  
Huang-Chia Hung ◽  
Hiu-Chu Yang ◽  
Yu-Jui (Arthur) Hsu ◽  
Zhengwei Ma

Corporations have to learn how to satisfy their customers’ various demands as the era of interactivity with customers has emerged (Pepper & Rogers, 1999). For fitness center, customers’ demands are increasing and diversified. Therefore, service quality is an index of quality assessment from customers for service-producing industries. Furthermore, the concept of corporate expansion and customer relationship has become the foundation of service-providers for higher profitability through customers’ renewal of membership. The main purpose of this study is to evaluate the impact of service quality on the renewal willingness of fitness center membership. Customers from four fitness centers in the San Francisco Bay Area, USA, were randomly selected for this survey. A total of 50 subjects participated in this survey. The data was analyzed by multiple regression and stepwise regression. The result indicated that the service quality has positive influence on the renewal willingness of membership.

Author(s):  
Kara Maria Kockelman

The relative significance and influence of a variety of measures of urban form on household vehicle kilometers traveled, automobile ownership, and mode choice were investigated. The travel data came from the 1990 San Francisco Bay Area travel surveys, and the land use data were largely constructed from hectare-level descriptions provided by the Association of Bay Area Governments. After demographic characteristics were controlled for, the measures of accessibility, land use mixing, and land use balance—computed for trip-makers’ home neighborhoods and at trip ends—proved to be highly statistically significant and influential in their impact on all measures of travel behavior. In many cases, balance, mix, and accessibility were found to be more relevant (as measured by elasticities) than several household and traveler characteristics that often form a basis for travel behavior prediction. In contrast, under all but the vehicle ownership models, the impact of density was negligible after accessibility was controlled.


Author(s):  
Charles Rivasplata ◽  
Zhan Guo ◽  
Richard W. Lee ◽  
David Keyon

This research explores the recent practice of connecting on-site car-sharing service with off-street parking standards in multifamily developments; the San Francisco Bay Area, California, is used as a case study. If implemented well, such a policy could help boost the carsharing industry and reduce off-street parking, which is often criticized as being over-supplied as a result of excessive off-street parking standards. In 2011, the authors surveyed all carsharing sites in the Bay Area and all new residential developments (completed after 2000) with on-site carsharing spaces. The results showed that a significant number of carsharing spaces were located on residential properties, but 70% of the spaces had been retrofitted into existing buildings. For the new developments, on-site carsharing did not result in a reduction in the amount of regular off-street parking. Interviews with 15 professionals from three stakeholder groups (planners, developers, and service providers) revealed that even though all the stakeholders were in favor of on-site carsharing at residential developments, three major barriers existed: a lack of incentives, the complexity of access design, and high transaction costs.


Animals ◽  
2020 ◽  
Vol 10 (11) ◽  
pp. 2089
Author(s):  
Daniel D. Spehar ◽  
Peter J. Wolf

Recently, a growing collection of evidence that associates trap–neuter–return (TNR) programs with substantial and sustained reductions in community cat populations across a variety of environments has emerged. Peer-reviewed studies emanating from the northeastern, midwestern, and southeastern United States, as well as Australia, document such reductions. The present study expands upon this body of evidence by examining the impact of a long-term TNR program on a population of community cats residing on a pedestrian trail adjacent to an oceanic bay located on the West Coast of the U.S. A population of 175 community cats, as determined by an initial census, living on a 2-mile section of the San Francisco Bay Trail declined by 99.4% over a 16-year period. After the conclusion of the initial count, the presence of cats was monitored as part of the TNR program’s daily feeding regimen. Of the 258 total cats enrolled in the program between 2004 and 2020, only one remained at the end of the program period. These results are consistent with those documented at the various sites of other long-term TNR programs.


1975 ◽  
Vol 1975 (1) ◽  
pp. 317-322 ◽  
Author(s):  
Reese W. Norton ◽  
D. W. Lerch

ABSTRACT In May of 1974, Clean Bay, Inc., acquired a recovery system which is designed specifically for oil spill cleanup operations in the San Francisco Bay Area. Operational constraints for the Bay Area, such as large amplitude, short-period waves, debris, a long and varied multiuse shoreline, and large variations in potential spill sizes, locations and properties of spilled products strongly influenced Clean Bay's performance specifications for this system. The system can respond quickly and effectively to spills anywhere within the bay area. Special features of the system include oil recovery rates up to 1,000 gpm, high oil-water recovery efficiency, the ability to recover and effectively process oil soaked debris, 90 barrels of onboard storage capacity, the ability to recover and transfer high viscosity products, a water jet propulsion system for high maneuverability, transit speeds approximating 10 knots, an elevated pilot house to improve visual observation of the spill area, marine radar, radio transceiver, and an onboard hydraulically operated crane. The paper will describe in detail the performance specifications for the recovery system; compare wave tank predictions of hull performance with operating experience, discuss the impact on design and operations of the requirements for tank vessel certification by the U.S. Coast Guard, and describe Clean Bay's operating experience with the system.


Author(s):  
Sheigla Murphy ◽  
Paloma Sales ◽  
Micheline Duterte ◽  
Camille Jacinto

2020 ◽  
Vol 14 (2) ◽  
pp. 44-66
Author(s):  
José Ramón Lizárraga ◽  
Arturo Cortez

Researchers and practitioners have much to learn from drag queens, specifically Latinx queens, as they leverage everyday queerness and brownness in ways that contribute to pedagogy locally and globally, individually and collectively. Drawing on previous work examining the digital queer gestures of drag queen educators (Lizárraga & Cortez, 2019), this essay explores how non-dominant people that exist and fluctuate in the in-between of boundaries of gender, race, sexuality, the physical, and the virtual provide pedagogical overtures for imagining and organizing for new possible futures that are equitable and just. Further animated by Donna Haraway’s (2006) influential feminist post-humanist work, we interrogate how Latinx drag queens as cyborgs use digital technologies to enhance their craft and engage in powerful pedagogical moves. This essay draws from robust analyses of the digital presence of and interviews with two Latinx drag queens in the San Francisco Bay Area, as well as the online presence of a Xicanx doggie drag queen named RuPawl. Our participants actively drew on their liminality to provoke and mobilize communities around socio-political issues. In this regard, we see them engaging in transformative public cyborg jotería pedagogies that are made visible and historicized in the digital and physical world.


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