scholarly journals Assessment of Critical Success Factors of TQM Culture in Hospitality Sector in Kosovo

2017 ◽  
Vol 6 (1) ◽  
pp. 65-77
Author(s):  
Rejhane Zylfijaj ◽  
Bujar Pira
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Added Value ◽  
Critical Success ◽  
Research Leadership ◽  
Research Findings ◽  
Hospitality Sector ◽  
Hotel Sector ◽  
And Training

This paper attemts to ilustrate how the managers and the staff of a 5 star hotel in Kosovo define quality. Furthermore, it explores the number of critical success factors related to TQM culture and how they are applied in the hotel operations. Different theories related to the quality in the field of service provision, more particular in hospitality or hotel sector and the introduction of the TQM culture in the same sector. A conceptual framework based on existing theories and literature is developed which is than confirms through the research findings and analysis. The findings suggest that most features associated with TQM, like critical success factors assessed throughout the research (leadership, customer focus, and training, communication, teams and staff empowerment) can produce an advantage for the 5 star hotel operations that will affect the quality of service. Furthermore, it confirms that some of the TQM aspects are applied and can be applied in 5 star hotel operations in Kosovo. The issue is whether these aspects are understood as TQM principles and whether their added value is embraced in the day-to-day running of the hotel. The outcomes imply that, indeed, the TQM culture is present in the The Hotel, a 5 star hotel in Kosovo. Some of the critical success factors are directly linked to TQM and some less and it also provides suggestions for improvement where needed, especially related to specific tools that are integral parts of the TQM culture.

scholarly journals Critical Success Factors of Business Intelligence Implementation in Thai Hospitals

2021 ◽  
Vol 16 (4) ◽  
pp. 1-21
Author(s):  
Suwat Janyapoon ◽  
Jirapan Liangrokapart ◽  
Albert Tan
Keyword(s):  
Business Intelligence ◽  
Critical Success Factors ◽  
Success Factors ◽  
Healthcare Industry ◽  
Critical Success ◽  
Hospital Executives ◽  
Specific Factors ◽  
First Time ◽  
Insight Into

Business intelligence (BI) has become a popular among management executives of different industries. Many publications have mentioned Big Data and how to use data intelligently. However, little is known about how to successfully implement BI in the healthcare industry. The unique characteristic of this business, which focuses only on quality of care and patient safety, has a big impact on decision-making. This research is based on a literature review and empirical evidence collected from interviews with professionals involved in the healthcare industry. Twenty-four hospital executives and Information Technology staff who have direct or indirect experience with BI were interviewed. It investigates critical success factors for BI implementation in hospitals and provides insight into the healthcare industry in Thailand. The concept of grounded theory was applied for content analysis. Insights from this research contribute to academia and the healthcare industry by providing first-time evidence of specific factors for BI implementation and guidelines in hospitals.

scholarly journals A Review of the Critical Success Factors in the Adoption of Lean Production System by Small and Medium Sized Enterprises

2014 ◽  
Vol 564 ◽  
pp. 627-631 ◽  
Author(s):  
H. Tamjid Yamchello ◽  
R. Samin ◽  
A. Tamjidyamcholo ◽  
P. Bareji ◽  
A. Beheshti
Keyword(s):  
Cultural Change ◽  
Production System ◽  
Critical Success Factors ◽  
Success Factors ◽  
Lean Production ◽  
Dynamic Markets ◽  
Critical Success ◽  
Management Commitment ◽  
Top Management Commitment ◽  
And Training

Small and Medium-sized Enterprises (SMEs) are important contributors to the economy of a country. In recent years, due to globalization and competition in the market they have faced high pressure to survive in the market. Lean production as a method of cost reduction which improves the efficiency has been adopted by many SMEs to survive within these dynamic markets. However, many failures of implementing a successful lean production system have been reported, caused by the inherent limitations of and factors unique to SMEs. This paper reviewed studies that focused on the Critical Success Factors (CSFs) of implementing lean production among SMEs. The result of the study highlighted that lack of top management commitment, cultural change, education and training might hinder the implementation of lean production in SMEs successfully.

Critical Success Factors of IS Implementation

2015 ◽  
Vol 3 (8) ◽  
pp. 192-212
Author(s):  
Iqbal Saad Al Saleh
Keyword(s):  
Information Technology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Vital Role ◽  
Successful Implementation ◽  
Technological Factors ◽  
Is Implementation ◽  
Critical Success ◽  
Quality Of Products

Recently, the use of information technology has become important and critical, for organizations, as it enhance the quality of products and integrity of organizational services. However, the implementation of such systems is still problematic. Due to globalization and the variation in the monetary, social and technological environments, Information Systems (IS) have turned out to be an imperative feature and high priority for different kind of organizations. In this regard, critical success factors play a vital role in successful implementation of IS. This paper evaluates and analyzes the critical success factors (CSFs) of IS implementation from the Saudi managers’ perspective in different industries in Saudi Arabia. This study will also present the illustration or identification of 19 critical success factors, which are based on a review of literatures and the first phase of a study in Saudi industries. The study will also rank those 19 factors in a logical way and will characterize them into three categories of factors, including organisational, human and technological factors.

scholarly journals Six Sigma as a competitive strategy: Main applications, implementation areas and critical success factors (CSF)

DYNA ◽  
2019 ◽  
Vol 86 (209) ◽  
pp. 160-169 ◽  
Author(s):  
Aida López Guerrero ◽  
Jesús Andrés Hernández Gómez ◽  
Karla Isabel Vealázquez Victorica ◽  
Luz Del Consuelo Olivares Fong
Keyword(s):  
Six Sigma ◽  
Critical Success Factors ◽  
Success Factors ◽  
Management Support ◽  
Organizational Infrastructure ◽  
Critical Success ◽  
Is Management ◽  
Administrative Area ◽  
Culture Education ◽  
And Training

Organization’s competitiveness and profitability are part of its main objectives, developing different strategies to position themselves as one of the best, being one of these strategies Six Sigma (SS), initially developed in processes of manufacturing to eliminate production and services defects. However, literature has reported various applications and areas of implementation of SS, such as the administrative area. The objective of this article is to present results obtained in literature review related to the SS strategy. The article begins with basic strategy definitions, followed by the main applications and implementation areas, additionally, an analysis of the critical success factors (CSF) is shown as a suggestion for those who wish to develop the strategy and improve the administrative processes. The CSF is: Management Support and Commitment, Relationship with Clients, Organizational Culture, Education and Training, Organizational Infrastructure and Communication.

Critical success factors for the digitalization of smart cities

2020 ◽  
Vol 19 (1) ◽  
pp. 69-86
Author(s):  
Balasubramaniam Krishnan ◽  
Seetharaman Arumugam ◽  
KoilaKuntla Maddulety
Keyword(s):  
Critical Success Factors ◽  
Success Factors ◽  
Smart Cities ◽  
The Past ◽  
Critical Success ◽  
Digital Integration ◽  
Inadequate Knowledge ◽  
Quality Of Living ◽  
The City

In the ‘industry 4.0’ era, the phenomenon of digitalization of smart cities has gained increasing prominence, as it has the potential to address the problem of resource optimization and the pressure of demand of the growing urban population. In the past, smart city initiatives may not have created desired impacts as these initiatives were limited in scope, focusing on physical digital integration of the underlying systems of cities and of their citizens. This article examines the success factors that affect the digitalization of smart cities based on secondary research. To achieve smart cities’ core objectives of increasing quality of living, providing efficient and optimal services, thereby making the functioning of the city smart through digitalization, it is essential to look at these critical success factors, namely, sustainability, ecosystems and digital citizen. The article points out important elements such as lack of governance of sustainability, methods and processes to enhance participation of digital citizens and inadequate knowledge about structures and value creation through ecosystems that would need to be addressed while digitalizing smart cities. Given the required policy attention and focus, these factors would be expected to make smart cities sustainable, improve the quality of life of citizens and create new economic opportunities, while digitalizing them.

scholarly journals CRITICAL SUCCESS FACTORS FOR ENHANCING THE BUILDING INFORMATION MODELLING IMPLEMENTATION IN BUILDING PROJECTS IN SINGAPORE

2017 ◽  
Vol 23 (8) ◽  
pp. 1029-1044 ◽  
Author(s):  
Longhui LIAO ◽  
Evelyn Ai Lin TEO
Keyword(s):  
Structural Equation ◽  
Critical Success Factors ◽  
Success Factors ◽  
Sem Analysis ◽  
Building Information Modelling ◽  
Building Projects ◽  
Information Modelling ◽  
Critical Success ◽  
Building Information ◽  
And Training

Although building information modelling (BIM) has been implemented in building projects in Singapore, barriers such as the duplicate efforts for designers and contractors to create models appear to exist. Thus, BIM imple­mentation needs to be enhanced. The objectives are to identify the critical success factors (CSFs) for enhancing BIM implementation and investigate the interrelationships among these CSFs. 32 success factors were identified through a literature review and a questionnaire survey was conducted. The results indicated that 15 CSFs were identified and grouped into integration and accuracy of models (IAM), commitment and training from the management (CTM), and advantages and support of implementation (ASI) through factor analysis. The results from structural equation modelling (SEM) analysis revealed that CTM resulted in IAM and from ASI, while ASI facilitated IAM. The proposed framework indicating the CSFs and the intergroup relationships provides an in-depth understanding of BIM implementation and can help firms to commit on their part of project-wide BIM adoption and associated advantages. Overseas practitioners may use the identified success factors and follow the method to customise their own CSFs.

Coaching: from challenge to opportunity

2016 ◽  
Vol 35 (4) ◽  
pp. 448-463 ◽  
Author(s):  
Athanassios Mihiotis ◽  
Niki Argirou
Keyword(s):  
Design Methodology ◽  
Critical Success Factors ◽  
Success Factors ◽  
Clear Understanding ◽  
Critical Factors ◽  
Current Form ◽  
Content Type ◽  
Critical Success ◽  
Development Tool

Purpose – The purpose of this paper is to present coaching opportunities and applications in the workplace as well as to point out that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. A further purpose of this paper is to gain some insight regarding several critical success factors are not well understood by organizations and to identify possible areas for improvement for them. Design/methodology/approach – The authors first presents the environment in which coaching was developed, from which disciplines was it affected, and how it was shaped into its current form. Then the authors focus on coaching used as a business development tool and critical factors that play an important role in the effectiveness of coaching from the organizations’ side are presented. The paper ends with some qualitative conclusions. Findings – The value that organizations realize form coaching is proportional to the quality of coaching delivered. Organizations that invest in quality coaches, have, themselves, a clear understanding of what coaching really is and actively support coaching initiatives at every aspect of coaching’s procedure, can reap the greatest benefits from it. Originality/value – Several studies have been conducted to determine the organization-dependent factors that affect coaching and the quality of the result. However, do date it has not been highlighted that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. Furthermore, possible areas for improvement for companies are identified regarding several critical success factors that are not well understood by them.

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