Critical success factors for the digitalization of smart cities

Author(s):  
Balasubramaniam Krishnan ◽  
Seetharaman Arumugam ◽  
KoilaKuntla Maddulety

In the ‘industry 4.0’ era, the phenomenon of digitalization of smart cities has gained increasing prominence, as it has the potential to address the problem of resource optimization and the pressure of demand of the growing urban population. In the past, smart city initiatives may not have created desired impacts as these initiatives were limited in scope, focusing on physical digital integration of the underlying systems of cities and of their citizens. This article examines the success factors that affect the digitalization of smart cities based on secondary research. To achieve smart cities’ core objectives of increasing quality of living, providing efficient and optimal services, thereby making the functioning of the city smart through digitalization, it is essential to look at these critical success factors, namely, sustainability, ecosystems and digital citizen. The article points out important elements such as lack of governance of sustainability, methods and processes to enhance participation of digital citizens and inadequate knowledge about structures and value creation through ecosystems that would need to be addressed while digitalizing smart cities. Given the required policy attention and focus, these factors would be expected to make smart cities sustainable, improve the quality of life of citizens and create new economic opportunities, while digitalizing them.

Author(s):  
David R. Brunsdon

Significant developments have occurred in the field of lifelines engineering over the past decade both in New Zealand and internationally. In New Zealand, this period encompassed both the beginnings of lifelines engineering and its development into being an established discipline of earthquake engineering. This paper charts the progress of lifelines engineering during this time, outlines the key achievements and critical success factors and discusses current needs and future developments.


Author(s):  
Suwat Janyapoon ◽  
Jirapan Liangrokapart ◽  
Albert Tan

Business intelligence (BI) has become a popular among management executives of different industries. Many publications have mentioned Big Data and how to use data intelligently. However, little is known about how to successfully implement BI in the healthcare industry. The unique characteristic of this business, which focuses only on quality of care and patient safety, has a big impact on decision-making. This research is based on a literature review and empirical evidence collected from interviews with professionals involved in the healthcare industry. Twenty-four hospital executives and Information Technology staff who have direct or indirect experience with BI were interviewed. It investigates critical success factors for BI implementation in hospitals and provides insight into the healthcare industry in Thailand. The concept of grounded theory was applied for content analysis. Insights from this research contribute to academia and the healthcare industry by providing first-time evidence of specific factors for BI implementation and guidelines in hospitals.


2015 ◽  
Vol 3 (8) ◽  
pp. 192-212
Author(s):  
Iqbal Saad Al Saleh

Recently, the use of information technology has become important and critical, for organizations, as it enhance the quality of products and integrity of organizational services. However, the implementation of such systems is still problematic. Due to globalization and the variation in the monetary, social and technological environments, Information Systems (IS) have turned out to be an imperative feature and high priority for different kind of organizations. In this regard, critical success factors play a vital role in successful implementation of IS. This paper evaluates and analyzes the critical success factors (CSFs) of IS implementation from the Saudi managers’ perspective in different industries in Saudi Arabia. This study will also present the illustration or identification of 19 critical success factors, which are based on a review of literatures and the first phase of a study in Saudi industries. The study will also rank those 19 factors in a logical way and will characterize them into three categories of factors, including organisational, human and technological factors.


Author(s):  
Stuart J. Barnes ◽  
Eusebio Scornavacca ◽  
Jonathon McKenzie ◽  
Amy Carroll

The deployment of SMS-based marketing campaigns has been noted as a very successful mean of reaching consumers. With this mind, this chapter reports on three different studies that we have conducted aimed at better understanding what makes SMS marketing campaigns successful. The studies were conducted in the past four years and they explore business as well as consumer perspectives: (i) a consumer scenario perspective, which examines the importance of three factors in SMS advertising acceptance; (ii) a consumer decision perspective, which analyses the opt-in decision for an SMS campaign; and (iii) a business, perspective examining managers’ perceptions of the critical success factors in advertising campaigns. The paper rounds off with conclusions and recommendation for future research and practice in the area of mobile advertising.


Author(s):  
Sheshadri Chatterjee

Development of cities brings in overall economic growth of the country. As a result, cities are taking new shape with modern facilities to ensure development. In this perspective, Government of India (GOI) has announced to create 100 Smart Cities across different locations in India. In these Smart Cities, modern infrastructure would be created with introduction of modern 5G network systems. This network system is expected to bring in considerable improvements in the Smart Cities if the security and privacy issues involved in this system can be addressed. This chapter has taken an attempt to identify the critical success factors (CSFs) instrumental to improve this network system within the acceptable level of security and privacy vulnerabilities in Smart Cities of India. To identify the CSFs, different standard methods including questionnaire-oriented survey, brainstorming have been adopted. Interpretive structural modelling (ISM) methodology has been used to find out inter-relationships among the CSFs along with identification of driving forces.


Author(s):  
Sheshadri Chatterjee

Development of cities brings in overall economic growth of the country. As a result, cities are taking new shape with modern facilities to ensure development. In this perspective, Government of India (GOI) has announced to create 100 Smart Cities across different locations in India. In these Smart Cities, modern infrastructure would be created with introduction of modern 5G network systems. This network system is expected to bring in considerable improvements in the Smart Cities if the security and privacy issues involved in this system can be addressed. This chapter has taken an attempt to identify the critical success factors (CSFs) instrumental to improve this network system within the acceptable level of security and privacy vulnerabilities in Smart Cities of India. To identify the CSFs, different standard methods including questionnaire-oriented survey, brainstorming have been adopted. Interpretive structural modelling (ISM) methodology has been used to find out inter-relationships among the CSFs along with identification of driving forces.


2021 ◽  
Vol 5 (1) ◽  
pp. 81-103
Author(s):  
Michael Saliba

For the past 30 years, Lean has become popular throughout organisations across the globe. Based on the Toyota Production System (TPS), Lean is a proven systematic methodology to reduce waste in processes, optimise efficiency and ensure quality in the end products. Although Lean has been proven to be a successful methodology, it also has a high failure rate. Research has identified a range of critical success factors (CSF) that are crucial towards the successful implementation of Lean. This research endeavour takes a qualitative approach, using Grounded Theory (GT) to investigate Lean implementation in Maltese organisations and to determine whether established CSFs are applicable to the Maltese context. Participants from the manufacturing, catering, and logistics industries are interviewed, with the data coded and analysed using MAXQDA2020. The findings suggest the importance of leadership as a catalyst in driving change within an organisation to foster a culture of continuous improvement.


2016 ◽  
Vol 35 (4) ◽  
pp. 448-463 ◽  
Author(s):  
Athanassios Mihiotis ◽  
Niki Argirou

Purpose – The purpose of this paper is to present coaching opportunities and applications in the workplace as well as to point out that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. A further purpose of this paper is to gain some insight regarding several critical success factors are not well understood by organizations and to identify possible areas for improvement for them. Design/methodology/approach – The authors first presents the environment in which coaching was developed, from which disciplines was it affected, and how it was shaped into its current form. Then the authors focus on coaching used as a business development tool and critical factors that play an important role in the effectiveness of coaching from the organizations’ side are presented. The paper ends with some qualitative conclusions. Findings – The value that organizations realize form coaching is proportional to the quality of coaching delivered. Organizations that invest in quality coaches, have, themselves, a clear understanding of what coaching really is and actively support coaching initiatives at every aspect of coaching’s procedure, can reap the greatest benefits from it. Originality/value – Several studies have been conducted to determine the organization-dependent factors that affect coaching and the quality of the result. However, do date it has not been highlighted that organizations that want to leverage the benefits of coaching must be mature enough to have certain processes and practices in place. Furthermore, possible areas for improvement for companies are identified regarding several critical success factors that are not well understood by them.


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