scholarly journals Design of Excellent Service Model on Department of Population and Civil Registration In City of Metro, Indonesia

2019 ◽  
Vol 8 (2) ◽  
pp. 52-60
Author(s):  
M. Yusuf Sulfarano Barusman ◽  
Margono Margono ◽  
Appin Purisky Redaputri
Keyword(s):  
Soft Systems Methodology ◽  
Service Model ◽  
Systems Methodology ◽  
Soft Systems ◽  
Civil Registration ◽  
Excellent Service ◽  
Institutional Model ◽  
Service Standards ◽  
The City ◽  
Registration Service

The purpose of this study is "Designing an excellent service model on Population and Civil Registration Service in the city of Metro ". The conclusions obtained from this study are (1) Problems in excellent service at Population and Civil Registration Service in the city of Metro based on their nature are divided into two types, which is uncontrolled (missed) and which is controlled (difficult). Uncontrolled problems are problems that should not need to exist, but they appear as an unavoidable problem whereas problems that are controlled are problems whose level of difficulty can be controlled. (2). The focus of service in population administration services in an institutional model emphasizes speed and convenience and does not pay attention to the simplicity of requirements and so to improve its quality it is necessary to pay attention to safety factors. (3) There are still many brokers in the services of the city of Metro Population and Civil Registration Service due to lack of supervision from the relevant agencies, not yet clear the application of Procedure Service Standards as well as the lack of socialization to the public about the service rates and service procedures. Keywords: Excellent Service Model; Soft Systems Methodology

scholarly journals The Impact of Internal Control on the Profitability of Microfinance Institutions in Senegal

2019 ◽  
Vol 8 (2) ◽  
pp. 41-51
Author(s):  
Gnilane Ndiaye ◽  
Cheng BO ◽  
V. V. Azenga ◽  
Juniter Kwamboka
Keyword(s):  
Internal Control ◽  
Microfinance Institutions ◽  
Civil Registration ◽  
Excellent Service ◽  
Service Rates ◽  
Institutional Model ◽  
Service Standards ◽  
The Impact ◽  
The City ◽  
Registration Service

The purpose of this study is "Designing an excellent service model on Population and Civil Registration Service in the city of Metro ". The conclusions obtained from this study are (1) Problems in excellent service at Population and Civil Registration Service in the city of Metro based on their nature are divided into two types, which is uncontrolled (missed) and which is controlled (difficult). Uncontrolled problems are problems that should not need to exist, but they appear as an unavoidable problem whereas problems that are controlled are problems whose level of difficulty can be controlled. (2). The focus of service in population administration services in an institutional model emphasizes speed and convenience and does not pay attention to the simplicity of requirements and so to improve its quality it is necessary to pay attention to safety factors. (3) There are still many brokers in the services of the city of Metro Population and Civil Registration Service due to lack of supervision from the relevant agencies, not yet clear the application of Procedure Service Standards as well as the lack of socialization to the public about the service rates and service procedures.

RESEARCH METHODOLOGY OF ORGANIZATIONAL AND MANAGERIAL RISKS IN SOCIAL NETWORK OF THE CITY

2015 ◽  
Vol 10 (4) ◽  
pp. 23-31
Author(s):  
Федорова ◽  
Anna Fedorova
Keyword(s):  
Social Network ◽  
Soft Systems Methodology ◽  
Integrative Approach ◽  
Systems Methodology ◽  
Soft Systems ◽  
New Approach ◽  
Organizational Activity ◽  
Main Emphasis ◽  
The City ◽  
Managerial Activity

The new approach to the modern city research by means of the soft systems methodology based on the phenomenological tradition is offered in the article. In this approach the main emphasis is made on organizations and organizational and managerial activity. In our opinion, the increase of efficiency of organizational activity is capable to improve social network of the city (to make it "well arranged"). In many respects it is promoted by the integrative approach in management of organizational risks.

scholarly journals Program Peningkatan Kesejahteraan Petani di Lampung

2021 ◽  
Vol 5 (4) ◽  
pp. 1126-1135
Author(s):  
M Barusman ◽  
◽  
Indriati Gultom ◽  
Ahmad Cucus ◽  
Appin Redaputri
Keyword(s):  
Agricultural Production ◽  
Soft Systems Methodology ◽  
Provincial Government ◽  
Selling Price ◽  
Group Discussions ◽  
Systems Methodology ◽  
Soft Systems ◽  
Physical Form ◽  
Institutional Model ◽  
Production Facilities

Agriculture in Lampung Province is the sector that contributes the most to the provincial GRDP. But the welfare of farmers is still very low. This can happen because there is no guarantee of agricultural products, low agricultural production, low agricultural production due to several things such as land that is tired, agricultural production facilities (fertilizers, seeds, and drugs) that are not available and are not qualified, lack of agricultural technology that is support and lack of capital. The purpose of this study is to develop a model of the Kartu Petani Berjaya (KPB) system both in terms of its institutional model and physical form. This research uses the Soft Systems Methodology (SSM) approach. Data was collected through literature studies and the implementation of Focus Group Discussions (FGD) with resource persons. The speakers in this study were representatives of academics, practitioners and observers from Lampung Agriculture. The results of this study are the Institutional Model of Kartu Petani Berjaya (KPB) is a model that describes the relationship between elements associated with the work of the Kartu Petani Berjaya (KPB) program. The institutions involved are the Lampung Provincial Government, Agricultural Production Facility Suppliers (Saprotan) and Technology, Regional-Owned Enterprises that are involved as Manager Kartu Petani Berjaya (KPB), Buyers / Market, Banking, Inter-Village Owned Enterprises (BUMADES) / Village-Owned Enterprises (BUMDES) / Cooperatives / Farmers-Owned Enterprises (BUMP) / Joint Farmers Groups (Gapoktan) and Farmers. The Berjaya Farmers Card aims to improve the welfare of Farmers, through providing certainty for the availability of capital, providing certainty for the availability of agricultural production facilities (fertilizers, seeds and medicines), fostering farm management, post-harvest handling, guaranteeing the selling price and ensuring the absorption of agricultural production.

A SOFT SYSTEMS METHODOLOGY APPROACH TO IMPROVING THE SUPPLY CHAIN OF A CONSTRUCTION PROJECT IN GAUTENG PROVINCE, SOUTH AFRICA

2020 ◽  
Vol 10 (1) ◽  
pp. 86-99
Author(s):  
Lewis Tsuro ◽  
Stan Hardman
Keyword(s):  
South Africa ◽  
Supply Chain ◽  
Construction Project ◽  
Soft Systems Methodology ◽  
Project Planning ◽  
Suitable Model ◽  
Senior Managers ◽  
Good Tool ◽  
Systems Methodology ◽  
Soft Systems

The Soft Systems Methodology (SSM) was developed as a set of tools for identifying and making incremental steps to improve situations with poorly defined causes or solutions. The supply chain forms a key process of any construction project; however, on any given construction site, supply chain inefficiencies could arise from many different avenues. Opinions vary, though, on which of these avenues is more important for increasing supply chain efficiencies; whether any problem even exist across the different aspects of the supply chain; as well as what steps should be taken to resolve them. It was therefore studied, here, whether SSM could be employed as a useful tool to systematically apply in the supply chains of a construction project in South Africa, for understanding and targeting the problematic situations that arise. Following thorough cyclical open-ended interviews with 17 workers, supervisors, foremen, site clerks, senior managers, and the CEO of the principal contractor at a new office park construction project in Rosebank, Johannesburg, and a thematic analysis of the data, SSM was performed to understand the existing challenges, and develop a suitable model for improvement. The study found that SSM was a good tool for understanding the ‘messy’ circumstances surrounding the chosen construction project supply chain, as well as actions that could be taken to improve the supply chain’s efficiency on site. The findings add weight to the argument that SSM could be a good tool for project managers to systematically introduce into their project planning regimens

Secure e-Government Services

2012 ◽  
Vol 8 (1) ◽  
pp. 1-25 ◽  
Author(s):  
Geoffrey Karokola ◽  
Louise Yngström ◽  
Stewart Kowalski
Keyword(s):  
Soft Systems Methodology ◽  
Frame Of Reference ◽  
Business Community ◽  
Systems Methodology ◽  
Soft Systems ◽  
Government Services ◽  
Security Services ◽  
Security Challenges ◽  
Security Standards ◽  
Common Frame Of Reference

E-Government offers many benefits to government agencies, citizens and the business community. However, e-Government services are prone to current and emerging security challenges posing potential threats to critical information assets. Securing it appears to be a major challenge facing governments globally. Based on the international security standards – the paper thoroughly investigates and analyzes eleven e-government maturity models (eGMMs) for security services. Further, it attempts to establish a common frame of reference for eGMM critical stages. The study utilizes the Soft Systems Methodology (SSM) of scientific inquiry/ learning cycle adopted from Checkland and Scholes. The findings show that security services (technical and non-technical) are lacking in eGMMs – implying that eGMMs were designed to measure more quantity of offered e-government services than the quality of security services. Therefore, as a step towards achieving secure e-government services the paper proposes a common frame of reference for eGMM with five critical stages. These stages will later be extended to include the required security services.

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