Implementasi Kebijakan Manajemen Pelayanan Berbasis Online: (Studi di Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kota Manado

The purpose of this study is to solve a number of problems in the era of the COVID pandemic related to online-based management. Specifically, the purpose of this study is to solve problems that are directly related to employee knowledge related to excellent public service, the availability of human resources (HR), infrastructure to support effective and efficient public services, standard operating procedures for online-based services. In addition, analyzing the interests of who is affected, what benefits are generated, the position of online-based management policy makers, and other matters related to online-based management policies. The research method used is qualitative research. The informants who were determined by purposive sampling were 10 people consisting of the Head of the Manado City Population and Civil Registration Service (Disdukcapil), the Disdukcapil Secretary, as well as from leadership elements and members of the Manado City DPRD, and 5 Manado City residents.

Population and Civil Registration Service of Bandar Lampung City’s Digital Bureaucratic System in Realizing an Effective and Efficient Government

Nowadays, technological developments cannot be avoided. Technological developments in this era are to facilitate every human activity. The development of technology today is marked by the number of applications that can facilitate the community's affairs. An example is the application of the Community Online Service from the Population and Civil Registry Office of Bandar Lampung City called Pelayanan Online Masyarakat Duduk Manis (Permen Manis). This application is expected to help community services to help manage population documents and realize an effective and efficient government. The problem identified is the application of digital bureaucracy in the Population and Civil Registration Office, or Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) of Bandar Lampung City realizes an effective and efficient government? The research uses normative legal research by collecting and analyzing secondary data. by looking to the public's comments, especially on Permen Manis application users in Bandar Lampung’s Civil Registry Office. By this article the researcher hope the government in Bandar Lampung could improve the services towards the people in Bandar Lampung.

Public Service Mall Innovation in Banda Aceh City

This research is to find out what innovations exist in the Public Service Mall of Banda Aceh City, Aceh, Indonesia. This type of research uses qualitative research with a descriptive approach, namely by describing the results of research and analyzing so that the results obtained from informants are employees of the Banda Aceh City Public Service Mall, employees of the One-Stop Investment and Integrated Service Office and employees of the Population and Civil Registration Service at the Public Service Mall and the community as supporting informants who provide services at the Banda Aceh City Public Service Mall. The results of this study indicate that the innovation of the Banda Aceh City Public Service Mall can be said to be in accordance with the innovation guidelines criteria set by PERMENPAN-RB No. 30 of 2014 which consists of Quality, Transparency, Accountability, Easy, Fast, Proper, Fair and Participatory. So that the results obtained that the Public Service Innovation of Banda Aceh City has novelty or innovation in service.

The role of the federal registration service for the rational use of agricultural land

The author considers the issues of using agricultural land in the Russian Federation, which significantly affects the wellbeing of its citizens. The possibility of partial payment of works on the firstcategory lands inventory and complex cadastral works at the expense of funds received through submission of extracts from the Unified State Register of Real Estate is justified. The shortcomings of the existing system of securing rights to immovable property are reflected, which consist in the possibility of depriving their owners of the registered right in court. It is shown that protecting the rights of individuals and legal entities to land plots by the state, as well as improving the living conditions of the population in rural areas are the main directions of developing the agricultural branch and improving the living standards of rural commodity producers. Possible ways of reducing the area of unused agricultural lands are proposed.

Analysis of the Quality of the Registration Services of Haji Travelers in the Office of the Ministry of Religion, Bengkulu City

The purpose of this study was to analyze the quality of service for the registration of pilgrims at the Office of the Ministry of Religion of the City of Bengkulu, Permenpan RB Number 14 of 2017. The sampling method was used by simple random sampling with a sample size of 100 pilgrims who registered for the pilgrimage. The method of analysis in this research is qualitative and quantitative analysis based on Permenpan RB Number 14 of 2017. The results of the study show that the quality of the Hajj pilgrims 'registration service in the PHU Section of the Office of the Ministry of Religion of Bengkulu City with the criteria of "Good" is indicated by the average value of the respondents' perceptions of 3.3011 in the interval 3.0644-3.532. The value of the Community Satisfaction Survey (SKM) was 3.2681 in the interval 3.0644-3.532, as well as the value of SKM after conversion of 81.7025 in the interval 76.61-88.30 with the criteria "Good (B)". Among the 9 indicators of service quality, the highest value is in the first indicator, namely costs/tariffs with an average value of 4.00 in the 3.5324-4.00 interval and SKM after being converted at 100.00 is at the interval of 88.31-100,000 with the criteria "Very Good (A)". While the lowest average value on the indicator for handling complaints complaints with an average value of 2.94 is in the 2.60-3.064 interval and SKM after being converted is 73.50 in the interval 65.00-76.60 with the criteria "Not Good. (C) ".

SISTEM INFORMASI KEANGGOTAAN PERGERAKAN MAHASISWA ISLAM INDONESIA (PMII) KABUPATEN BANJAR

The Indonesian Islamic Student Movement (PMII) Banjar Regency is a forum for association of student organizations within the Banjar Regency. The registration process for organizational members is carried out conventionally, which must come to the PMII Kabupaten Banjar then filled out all available forms and collected them back to the administration department. Then a written test is held which will be held on the specified day, after the participant is declared to have passed, then the participant will be invited to carry out an interview test. Documentation of activities on books and paper causes data recording to take a long time due to different handwriting and difficulty in reading them, books and paper are also prone to damage and loss. It is very difficult to find data from previous registered member because there is no good documentation. There is also no standard committee election fee, which creates difficulties in choosing a new committee. With the Information System, the registration service process, written tests until interviews can be well documented and stored, data retrieval becomes faster also data management is more structured. The management system for each member also facilitates the management of existing members in the PMII Kabupaten Banjar and can be used as a reference when forming a committee. Testing User Acceptance on the application of the system gets Cronbach Alpha value of 0.654, which means that the reliability is included.

Analisis Sistem Antrian di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karawang

<p><em>This study aims to clarify the phenomenon of the use of service facilities and find the level of optimization of the queuing system and total costs. The queuing system is a process related to waiting for people to get services efficiently. The study was conducted at the birth certificate registration queue system using 2 (two) facilities at the Karawang Regency Population and Civil Registry Office using the multiple lane queue model (M / M / S). the population in this study were visitors who came to the birth certificate registration counter. The data collection time for one month is July 2019 at 10:00 - 11:00 WIB. Based on the results of research, simulations, and discussion it can be concluded that the actual condition queuing system in the Karawang Regency's Population and Civil Registration Service uses 2 (two) lane facility counters, the optimal queuing system at the Karawang Regency's Population and Civil Registration Service uses 3 (three) counter facilities following the M / M / S queuing model. the cost efficiency obtained is Rp. 75,531, - per hour or Rp. 13,897,667 per month with a percentage of 75%.</em></p><p> </p>

Survei Kepuasan Masyarakat (Skm) Manfaat Pemberian Laptop Untuk 1 Rt Di Kabupaten Kutai Kartanegara Tahun 2020

This study aims to determine the level of performance and level of satisfaction of Neighbourhood (RT) services in Kutai Kartanegara Regency. Respondents in this research are the people or residents who have done management or who have received public services to the Head of the RT in the Tenggarong sub-district, as many as 207 respondents. The analytical method used is descriptive analysis. The results showed that the cumulative achievement of the IKM measurement results was 74.99. This means that in general the implementation of the program of providing 1 (one) Laptop 1 (one) Neighbourhood (RT) in Tenggarong District by the Population and Civil Registration Service of Kutai Kartanegara Regency according to Permen PAN RB No. 14 of 2017 is classified as unfavorable. Of all the elements and service areas according to Permen PAN RB No. 14 of 2017 in the unfavorable category has a range of values (65.00 - 76.60), which can be described as follows: Service Procedure (76.33), Service Time (72.28), Product service specifications (74.28), Executive Competence (73,31), Complaint Handling Services (73,13), Infrastructure (74.11). Keywords: Service Quality, Community Satisfaction

Evaluation and Implementation Registration of Outpatient with Online Systems at Health Services Center

In an effort to improve the health status of the Indonesian people, the quality of hospital services must always be improved through easy access to health facilities. One way is to use an online-based registration service system. This literature review aims to examine some of the problems that occur in online-based registration services. The method used is by conducting a review of various journals on international and online-based registration services in Indonesia, in the 2010-2019 period. Searching for journals using ResearchGate and Google Scholar, the journals that are looking for are journals in the health sector, after several screenings and reviews that match the theme, 22 journals are obtained. The use of an online-based registration service system can reduce the length of patient queues when registering before getting service from a doctor. Several hospitals in Indonesia have used online-based registration services, but there are still many obstacles. This obstacle can occur during the planning process as well as during the service implementation process, for example, namely lack of human resources, missing SOPs, a patient who cannot use a cellphone and a lack of information on patients about the online registration system. The benefits of making this literature review are expected that hospitals that will implement online-based registration services understand and understand what are the factors of obstacles to online registration services so that they are better prepared to avoid these obstacle factors.