The Use of a Total Quality Management (TQM) Program to Change the Behavior of Rig Personnel for the Development of a Team Work Culture to Enhance Rig Safety Management

1998 ◽  
Author(s):  
A.S. Whitmore ◽  
W.G. Stibbs
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Safety Management ◽  
Team Work ◽  
Work Culture ◽  
Total Quality

An Empirical Study on TQM Practices and its Influence on Employee Satisfaction and Performance in Technical Institutions: Teachers' Perspectives

2018 ◽  
Vol 3 (3) ◽  
pp. 169-178
Author(s):  
Ch. V. V. S. N. V. Prasad ◽  
Rohit Prabhudesai
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Employee Satisfaction ◽  
Employee Performance ◽  
Team Work ◽  
Customer Relationships ◽  
Education Sector ◽  
Management Support ◽  
Total Quality ◽  
Service Oriented

Objective - Employee satisfaction and employee performance are critical to a service-oriented organization and its performance. Employees play a crucial role in the successful delivery of service and maintaining customer relationships in service oriented organizations. Satisfied employees in general perform better in service delivery as compared to unsatisfied employees. Employee satisfaction, in turn, results from total quality management initiatives such as top management support, employee training, employee participation, employee rewards, and team work that enable employees to provide better customer service. While the relationship of TQM practices and employee satisfaction has been tested in other service sectors, it has not been explored in the education sector. The objective of this paper is to investigate how TQM practices have an impact on employee satisfaction and employee performance within the context of technical institutions in India. Methodology/Technique - The data is collected from 250 teaching faculties of technical institutions in the southern states of India. Findings - The results of the study confirm that TQM practices are significantly positive predictors of employee satisfaction, which in turn contributes to better employee performance within the educational sector in India. Novelty - This study contributes to the development of literature by empirically testing the link between TQM practices and employee satisfaction and employee performance within the context of the education sector. Type of Paper: Empirical. Keywords: Total Quality Management; Employee Satisfaction; Employee Performance; Technical Institutions. JEL Classification: A20. A29.

Total Quality Management in Tourism Companies

2013 ◽  
Vol 4 (3) ◽  
pp. 1-15
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

Total Quality Management in Tourism Companies

2014 ◽  
pp. 1209-1223
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

scholarly journals TOTAL QUALITY MANAGEMENT PADA BALAI LATIHAN PENDIDIKAN TEKNIK GMIM KAATEN TOMOHON DI KOTA TOMOHON

2017 ◽  
Vol 13 (2A) ◽  
pp. 47
Author(s):  
Korompis Meggi Leddy Meylan ◽  
Celcius ., Talumingan ◽  
Leonardus R. Rengkung
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Education And Training ◽  
Team Work ◽  
Technical Training ◽  
Training Data ◽  
Total Quality ◽  
Work Education ◽  
And Training

The aim of this research is to know the application of Total Quality Management at Technical Training Center (BLPT) GMIM KAATEN TOMOHON. The study was conducted from February to April 2017. The data used in this study are primarily qualitative data relating to the measurement of Total Quality Mananagement, consists of Customer Focus data, Obsession with quality, Long-term commitment, Team Work, Education and training. Data collection uses a list of questions to be asked directly to the management and employees and Consumers. The results of the study and discussion on the application of Total Quality Management to the customers and to the leadership and employees of BLPT GMIM Kaaten Tomohon indicate that included in the highly satisfied category are Obsessions on Quality, Long Term Commitment, Teamwork, and for Education and Training. While the included in the category of satisfaction is Focus on Customers.

Konseptualisasi Peningkatan Mutu Pendidikan Tinggi melalui Total Quality Management (TQM)

2019 ◽  
Vol 8 (1) ◽  
pp. 1
Author(s):  
Imam Azhar
Keyword(s):  
Higher Education ◽  
Quality Improvement ◽  
Quality Management ◽  
Total Quality Management ◽  
Educational Institution ◽  
Team Work ◽  
Modern Concept ◽  
Total Quality ◽  
Quality Improvement Process ◽  
Main Factor

Total Quality Management is a philosophy of continous improvement, which can provide any educational institution with 3 set of practical tools for meeting and exceeding present and future customers needs, wants and expectation. In modern concept, the higher education is service industrial that should pay any attention and focus on customers needs, wants and expectations that is students themselves and their prospective jobs. The implementation concept of TQM in higher education will be successful if it is supported by involving and empowering the employees at all levels of institution, such as; decision making and problem solving, There must be a strategic planning, as the engine of quality improvement to guide the running of institution in realizing the customers satisfaction, good and visoned management as the main factor of quality improvement process, and forming an effective team work for quality.  

Total Quality Management In Construction Projects: Role Of Clients Project Managers

1997 ◽  
pp. 23-36
Author(s):  
Abd.Hakim Mohamed
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Projects ◽  
Safety Management ◽  
Project Managers ◽  
Design Management ◽  
Successful Implementation ◽  
Total Quality ◽  
Management Culture ◽  
Team Design

The decision to implement Total Quality Management(TQM) in the construction industry should involve both the Client and Contractor. It is a complex and interactive process requires all participants to work jointly with a common objective. The participants should ensure that they are ready to change their traditional management culture and invest the required time, cost and skills for successful implementation. Primary, the Client should assess these requirement before embracing this concept. TQM is construction often starts with Client's commitment, and it is than extended to all participants of the process by requiring them to adopt the philosophy. This requires that Client to plan, organise and co-ordinate the process in a 23 "win-win" solution. The Client's Project Managers are often responsible for initiation and conduct an effective quality programme on behalf of the Client. After highlighting some important characteristtcs of TQM, this paper highlights twelve important responsibilities of the Client's Project Managers, and suggests best practices to be adopted by the Client's Project Managers when implementing TQM. These responsibilities are considered essential for the succesful implementation of TQM and include preparing and organising developing project definition; procurement; organising a joint co-ordinaltion team; design management; safety management; measuring and reviewing performance; communication; motivation; co-ordination; documentation and project postmorterm.

Incorporating Total Quality Management Into Safety Program: General Approach

2002 ◽  
Author(s):  
Boris Blyukher
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Safety Management ◽  
Risk Level ◽  
Total Quality ◽  
Safety Program ◽  
Professional Journals ◽  
Superconducting Super Collider ◽  
Management Concepts

An increasing number of articles in professional journals in safety field address the natural fit between safety and quality. As a group, safety professionals strive to improve organizational performance through application of loss control and safety management techniques. The total quality management (TQM) philosophy also emphasizes improvement of overall organizational performance via application of quality management concepts and techniques. This paper presents a conceptual model and framework for developing a comprehensive safety program with incorporating elements of TQM which contribute to potential hazards and accidents reduction. These methods are demonstrated on the example of safety program for Superconducting Super Collider Laboratory (SSC). The goal of this program is to analyze various components interfaces and interrelationships to ensure that they meet specified safety criteria. The proposed program is based on a proven managerial approach to provide timely documentation for design and operations associated with systems, facilities, and equipment. As a result of this program, provisions and actions for quality assurance, reliability, safety, and hazard prevention and control have been put in place to reduce all identifiable potential hazards to a low risk level.

Source reduction and recycling for pollution prevention in chemical plants

1994 ◽  
Vol 30 (5) ◽  
pp. 203-213 ◽  
Author(s):  
M. A. Ansari
Keyword(s):  
Water Pollution ◽  
Quality Management ◽  
Total Quality Management ◽  
Pollution Prevention ◽  
Team Work ◽  
Waste Minimization ◽  
Chemical Plants ◽  
Total Quality ◽  
Source Reduction ◽  
Operator Training

This paper reviews and describes the methods currently used to reduce water pollution from chemical plants using waste minimization at the source and recycling when necessary. Techniques, including process changes, equipment modifications, changes in operational set points, improved process control and automation are discussed. The discussion focuses on AlliedSignal's successful experience using techniques of total quality management in reducing pollution at the source and through recycling. Examples are presented as to how management's commitment to waste minimization concepts, operator training and involvement, and team work helped in reducing significant plant's effluent emissions.

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