scholarly journals What is the impact of user preferences on the design of the hospital online registration system: An integrated approach

2020 ◽  
Author(s):  
Chin-Feng Lin ◽  
Yin-Chih Fu ◽  
Liang-Shiun Lin ◽  
Chen-Su Fu
Keyword(s):  
User Satisfaction ◽  
Instant Messaging ◽  
Integrated Approach ◽  
User Preferences ◽  
Kano Model ◽  
System Planning ◽  
Registration System ◽  
Hierarchical Value Map ◽  
Online Registration ◽  
The Impact

Abstract Background An efficient registration system for all these types of Taiwan medical institutions will enable outpatients to register online and inform them of the best time to go to the hospital and when their turn for medical treatment is. Hence, understanding the outpatients’/users’ actual needs is important for hospital managers to design a user-friendly registration system. Purpose This study, based on means-end chain (MEC) theory and the Kano model, aims to: 1) understand user preferences toward using a hospital online registration system by constructing the Kano–MEC hierarchical value map, and 2) deduce and formulate effective system planning and promotion strategies. Methodology/approach Mixed methods research was employed to collect data. A total of 16 hospital registration websites were examined and 34 in-depth interviews were conducted. All the interview transcripts were analyzed, and 16 attribute, 13 consequence, and 4 value variables were obtained for a final questionnaire design. A total of 376 valid samples were collected from a questionnaire survey to construct a Kano–MEC hierarchical value map. Results The Kano–MEC hierarchical value map depicts hospital online registration users’ innermost thoughts and cognitive structure with regard to their attribute/consequence/value preferences and their attribute performance, as categorized by Kano’s quality classifications. Conclusions The Kano–MEC map showed that “right-clicking the registration by department tab,” “modifying or canceling one’s appointment,” “downloading doctor’s schedule,” “doctor introduction,” “right-clicking the registration by doctor’s name,” and “instant messaging” are classified as Kano’s one-dimensional attributes that can improve users’ satisfaction and reduce their dissatisfaction by increasing quality fulfillment. Practice Implications Evidently, managers should focus on “right-clicking the registration by department tab,” “modifying or canceling one’s appointment,” “downloading doctor’s schedule,” “doctor introduction,” “right-clicking the registration by doctor’s name,” and “instant messaging” to formulate their system planning for enhancing the functions of their online registration system and increasing user satisfaction.

scholarly journals What is the impact of user preferences on the design of the hospital online registration system: An integrated approach

2020 ◽  
Author(s):  
Chin-Feng Lin ◽  
Yin-Chih Fu ◽  
Liang-Shiun Lin ◽  
Chen-Su Fu
Keyword(s):  
User Satisfaction ◽  
Instant Messaging ◽  
Integrated Approach ◽  
User Preferences ◽  
Kano Model ◽  
System Planning ◽  
Registration System ◽  
Hierarchical Value Map ◽  
Online Registration ◽  
The Impact

Abstract Background An efficient registration system for all these types of Taiwan medical institutions will enable outpatients to register online and inform them of the best time to go to the hospital and when their turn for medical treatment is. Hence, understanding the outpatients’/users’ actual needs is important for hospital managers to design a user-friendly registration system. Purpose This study, based on means-end chain (MEC) theory and the Kano model, aims to: 1) understand user preferences toward using a hospital online registration system by constructing the Kano–MEC hierarchical value map, and 2) deduce and formulate effective system planning and promotion strategies. Methodology/approach Mixed methods research was employed to collect data. A total of 16 hospital registration websites were examined and 34 in-depth interviews were conducted. All the interview transcripts were analyzed, and 16 attribute, 13 consequence, and 4 value variables were obtained for a final questionnaire design. A total of 376 valid samples were collected from a questionnaire survey to construct a Kano–MEC hierarchical value map. Results The Kano–MEC hierarchical value map depicts hospital online registration users’ innermost thoughts and cognitive structure with regard to their attribute/consequence/value preferences and their attribute performance, as categorized by Kano’s quality classifications. Conclusions The Kano–MEC map showed that “right-clicking the registration by department tab,” “modifying or canceling one’s appointment,” “downloading doctor’s schedule,” “doctor introduction,” “right-clicking the registration by doctor’s name,” and “instant messaging” are classified as Kano’s one-dimensional attributes that can improve users’ satisfaction and reduce their dissatisfaction by increasing quality fulfillment. Practice Implications Evidently, managers should focus on “right-clicking the registration by department tab,” “modifying or canceling one’s appointment,” “downloading doctor’s schedule,” “doctor introduction,” “right-clicking the registration by doctor’s name,” and “instant messaging” to formulate their system planning for enhancing the functions of their online registration system and increasing user satisfaction.

Exploring the impact of instant messaging on subjective task complexity and user satisfaction

2011 ◽  
Vol 20 (2) ◽  
pp. 139-155 ◽  
Author(s):  
Han Li ◽  
Ashish Gupta ◽  
Xin Luo ◽  
Merrill Warkentin
Keyword(s):  
User Satisfaction ◽  
Task Complexity ◽  
Instant Messaging ◽  
The Impact

scholarly journals Literature Review of Online Registration System Based On SMS Gateway

2021 ◽  
Vol 1 (1) ◽  
Author(s):  
Mrs. Oktamianiza ◽  
Deni Maisa Putra ◽  
Yulfa Yulia ◽  
Yulia Fitriani
Keyword(s):  
Literature Review ◽  
User Satisfaction ◽  
Care Facility ◽  
Health Care Facility ◽  
Literature Study ◽  
Quality Of Information ◽  
Registration System ◽  
Advantages And Disadvantages ◽  
Online Registration

Background: Online registration is a patient or patient's family registering to get an examination from a health care facility by utilizing remote technology facilities, for example a patient registering by using telephone, SMS, WhatsApp, web, and others. Because often there are problems with SIMRS which are caused by several factors. The purpose of this study is to describe the SMS gateway-based online outpatient registration systemMethods: This research method was carried out by conducting a literature review. with the literature study method. Sources of data in this study were obtained from several published journals with attention to inclusion and exclusion categories. Meanwhile, data analysis was carried out by paying attention to aspects of similarity, inequality, views, comparisons and summaries.Results: The results obtained are based on a review of several journals with literature studies related to the online registration system, namely the discovery of the advantages and disadvantages of the SIM-RS implementation system in hospitals in terms of online registration, including from the aspect of system users, low user satisfaction, utilization. technology that is still limited and the quality of information is still inaccurate. Besides, the stipulation and implementation of SOPs is not optimal.Conclusions: It is necessary to establish SOP that is more measurable and can be implemented appropriately

Improvement of Design Parameters for Health Monitoring in Wearable Fitness Device: A Fuzzy Analytic Kano Approach

2020 ◽  
Vol 10 (5) ◽  
pp. 1257-1264
Author(s):  
Yongsheng Tan ◽  
Junjie Cui ◽  
Hui Chen
Keyword(s):  
Health Monitoring ◽  
User Satisfaction ◽  
Critical Factor ◽  
Development Stage ◽  
User Preferences ◽  
Design Parameters ◽  
User Needs ◽  
Kano Model ◽  
Integrated Technology ◽  
Traditional Health

The development of cloud storage and integrated technology makes traditional health-monitoring devices change towards the direction of wearable intelligence. The most prominent of wearables is miniaturization, but multifunction is also required to meet the diversity needs of users. Under these contradictory conditions, the optimization of design parameters to meet user needs become one critical factor for the success of wearable devices. Accordingly, the probe of user needs for wearable fitness device attracted many researchers’ attention. These studies mainly draw the outline of user preferences or depicted critical design factors at the early development stage, but they were short of analyzing specific design parameters for the product already on the market. Therefore, this study aims to classify and then rank design parameters in a more comprehensive manner in order to improve end user satisfaction. Specifically, 146 experienced users’ responses for one wearable activity tracker were collected to extract user preferences by combining fuzzy sets and Kano model. Finally, by virtue of satisfaction increment index (SII) and dissatisfaction decrement index (DDI), the rank of design parameters for improvement is obtained.

HOME VISITS DURING THE FIRST MONTH OF DELIVERY FOR RECENTLY DELIVERED WOMEN IN UTTAR PRADESH, INDIA

2020 ◽  
Vol 6 (5) ◽  
pp. 1183-1189
Author(s):  
Dr. Tridibesh Tripathy ◽  
Dr. Umakant Prusty ◽  
Dr. Chintamani Nayak ◽  
Dr. Rakesh Dwivedi ◽  
Dr. Mohini Gautam
Keyword(s):  
Large Scale ◽  
National Level ◽  
Uttar Pradesh ◽  
Life Time ◽  
Structured Interview ◽  
The Other ◽  
Registration System ◽  
Action Group ◽  
Current Article ◽  
The Impact

The current article of Uttar Pradesh (UP) is about the ASHAs who are the daughters-in-law of a family that resides in the same community that they serve as the grassroots health worker since 2005 when the NRHM was introduced in the Empowered Action Group (EAG) states. UP is one such Empowered Action Group (EAG) state. The current study explores the actual responses of Recently Delivered Women (RDW) on their visits during the first month of their recent delivery. From the catchment area of each of the 250 ASHAs, two RDWs were selected who had a child in the age group of 3 to 6 months during the survey. The response profiles of the RDWs on the post- delivery first month visits are dwelled upon to evolve a picture representing the entire state of UP. The relevance of the study assumes significance as detailed data on the modalities of postnatal visits are available but not exclusively for the first month period of their recent delivery. The details of the post-delivery first month period related visits are not available even in large scale surveys like National Family Health Survey 4 done in 2015-16. The current study gives an insight in to these visits with a five-point approach i.e. type of personnel doing the visit, frequency of the visits, visits done in a particular week from among those four weeks separately for the three visits separately. The current study is basically regarding the summary of this Penta approach for the post- delivery one-month period.     The first month period after each delivery deals with 70% of the time of the postnatal period & the entire neonatal period. Therefore, it does impact the Maternal Mortality Rate & Ratio (MMR) & the Neonatal Mortality Rates (NMR) in India and especially in UP through the unsafe Maternal & Neonatal practices in the first month period after delivery. The current MM Rate of UP is 20.1 & MM Ratio is 216 whereas the MM ratio is 122 in India (SRS, 2019). The Sample Registration System (SRS) report also mentions that the Life Time Risk (LTR) of a woman in pregnancy is 0.7% which is the highest in the nation (SRS, 2019). This means it is very risky to give birth in UP in comparison to other regions in the country (SRS, 2019). This risk is at the peak in the first month period after each delivery. Similarly, the current NMR in India is 23 per 1000 livebirths (UNIGME,2018). As NMR data is not available separately for states, the national level data also hold good for the states and that’s how for the state of UP as well. These mortalities are the impact indicators and such indicators can be reduced through long drawn processes that includes effective and timely visits to RDWs especially in the first month period after delivery. This would help in making their post-natal & neonatal stage safe. This is the area of post-delivery first month visit profile detailing that the current article helps in popping out in relation to the recent delivery of the respondents.   A total of four districts of Uttar Pradesh were selected purposively for the study and the data collection was conducted in the villages of the respective districts with the help of a pre-tested structured interview schedule with both close-ended and open-ended questions.  The current article deals with five close ended questions with options, two for the type of personnel & frequency while the other three are for each of the three visits in the first month after the recent delivery of respondents. In addition, in-depth interviews were also conducted amongst the RDWs and a total 500 respondents had participated in the study.   Among the districts related to this article, the results showed that ASHA was the type of personnel who did the majority of visits in all the four districts. On the other hand, 25-40% of RDWs in all the 4 districts replied that they did not receive any visit within the first month of their recent delivery. Regarding frequency, most of the RDWs in all the 4 districts received 1-2 times visits by ASHAs.   Regarding the first visit, it was found that the ASHAs of Barabanki and Gonda visited less percentage of RDWs in the first week after delivery. Similarly, the second visit revealed that about 1.2% RDWs in Banda district could not recall about the visit. Further on the second visit, the RDWs responded that most of them in 3 districts except Gonda district did receive the second postnatal visit in 7-15 days after their recent delivery. Less than half of RDWs in Barabanki district & just more than half of RDWs in Gonda district received the third visit in 15-21 days period after delivery. For the same period, the majority of RDWs in the rest two districts responded that they had been entertained through a home visit.

The specifics of shadow economic activity in Russia

2020 ◽  
Vol 19 (10) ◽  
pp. 1896-1915
Author(s):  
E.R. Ermakova ◽  
O.M. Lizina
Keyword(s):  
Economic Activity ◽  
Shadow Economy ◽  
Integrated Approach ◽  
Economic Activities ◽  
Reproductive Process ◽  
Scientific Methods ◽  
Current Period ◽  
Russian Economy ◽  
Analysis And Synthesis ◽  
The Impact

Subject. The article addresses the specifics of shadow economic activities in reformed Russia in the context of systemic transformations. Objectives. We focus on determining the role of shadow economy in the reproductive process, identifying and understanding the specifics of underground economic activity of the Russian economy. Methods. The study rests on general scientific methods (scientific abstraction, unity of historical and logical, analysis and synthesis, induction and deduction, comparison and analogy) and special methods of cognition (monetary methods). We employ the systems and integrated approach. The official statistics, regulations, works of leading researchers on shadow economy expansion, resources of reference and legal systems like Garant and ConsultantPlus serve as the study's information base. Results. We present a retrospective rapid analysis of the extent of shadow economic activity in the domestic economy, establishing the relationships with the processes that take place at different stages of the country's development. We also reveal the specifics of shadow economy relations in Russia, factors that play a key role in expansion for a particular period, a shift to another form of shadow economy. The study characterizes the current period of development, assesses the impact of external shocks on shadow economy expansion. Conclusions. The current period is characterized by the digitization of shadow relations, the shift of corruption to the upper echelons of power, the continued outflow of capital abroad, and increased penalties for underground activities.

Assessing the sustainability of the Siberian Federal District regions

2020 ◽  
Vol 18 (5) ◽  
pp. 891-908
Author(s):  
T.A. Smirnova
Keyword(s):  
Sustainable Development ◽  
Environmental Factors ◽  
Regional Development ◽  
Federal District ◽  
Integrated Approach ◽  
Siberian Federal District ◽  
The Sustainable Development ◽  
The Impact ◽  
Empirical Analyses

Subject. This article deals with the issues of functioning of the region as a system. Objectives. The article aims to identify the problems of the region's functioning as a system, develop methodological tools to monitor the sustainable development of the Siberian Federal District territories, and determine the the impact of socio-economic and environmental factors on the sustainable development of the region as a whole. Methods. For the study, I used the methods of theoretical, statistical, and empirical analyses taking into account an integrated approach. Results. The article reveals the impact of some individual components of regional development on the sustainability of the territorial system as a whole. Relevance. The results of the study can be used to analyze the sustainability of regions' development.

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