scholarly journals Management of Innovations in Public Governance: Quality Management System, Management Controlling and Internal Auditing Appropriation

2020 ◽  
pp. 95-107
Author(s):  
Nabil Baldi
Keyword(s):  
Quality Management ◽  
Public Service ◽  
Management System ◽  
Quality Management System ◽  
Service Organizations ◽  
Organizational Control ◽  
System Management ◽  
Internal Auditing ◽  
Public Governance ◽  
Public Service Organizations

The race for performance has led some public service organizations to put in place some management innovations such as the implementation of organizational control. Organizational control is a system, a set of mechanisms and tools such as Quality management system, Management controlling, Internal auditing, etc that affects all levels of the organization (strategic and operational levels), to master the decision-making processes, actions, and results. Those organizational control tools don’t bring all expected effects because they are under-used. Internal auditing is used mainly for compliance procedures, management controlling for budgeting and Quality Management, a system for the prescription of procedures which is only a small percentage of the potential functionalities of these tools used punctually or inducing inappropriate behaviors. Those behaviors deprive these organizations of a significant source of synergies and performance. Those observations led to the questions of change management, learning organization, etc that can be included in a general question of appropriation of controlling tools considering Simultaneity Dimension (Simultaneous deployment of those tools), an original dimension little studied in research on appropriation and which corresponds more to the reality of those companies. Appropriation refers to two conceptions. Appropriation as a process inducing the acquisition of knowledge or behaviors concerning an object. Appropriation as a state which implies the assessment of the gap between how an object is integrated by users and its conceptual definition. Appropriation implies consistency between an object and its use. This research is a multiple case study comparing 3 companies, which allowed the enrichment of the appropriation model proposed by De Vaujany (2006) by specifying the predictive factors affecting each of the phases of this process of appropriation of control tools (Internal Auditing, Management controlling and Quality Management System) including the impact of simultaneity in the context of public service organizations in Morocco. For managerial use, those models constitute a frame or a diagnosis methodology to assess the appropriation of organizational control tools for the stimulation of their usage and therefore improve the multidimensional performance of the public service and citizen’s satisfaction. Keywords: appropriation, simultaneity, integrated system, organizational control, public governance, public management.

scholarly journals Review of the evaluation of the key nodes in quality system management based on the uncertainty quantification method

2021 ◽  
Vol 336 ◽  
pp. 09011
Author(s):  
Jun Wang ◽  
Qiang Ye ◽  
Chi Zhang ◽  
Tong Zhang ◽  
Shicheng Li
Keyword(s):  
Quality Management ◽  
Uncertainty Quantification ◽  
Management System ◽  
Quality Management System ◽  
Weak Link ◽  
Quality System ◽  
System Management ◽  
Quantification Method ◽  
Key Nodes

To explore the relatively weak link of the quality management system, the evaluation of the key nodes in quality system management is the crucial method for the enterprises and organizations. However, due to inadequate understanding of the goals and principles, the evaluation results are difficult to meet the requirements. Therefore, in this paper we normalize the evaluation of the quality management system and discuss the methods of uncertainty quantification as the supplementary for evaluation which brings the more accurate results for improvement suggestions.

PENGARUH PENERAPAN ISO 9001:2008 TERHADAP KINERJA KARYAWAN DIVISI PRODUKSI PT. INSASTAMA

2017 ◽  
Vol 13 (1) ◽  
pp. 53
Author(s):  
Tan Christian Albion Kurniawan ◽  
Kazia Laturette
Keyword(s):  
Resource Management ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Employee Performance ◽  
Iso 9001 ◽  
System Management ◽  
Measurement Analysis ◽  
Management Responsibility ◽  
Product Realization

This study aims to determine the effect of the application of ISO 9001: 2008 on production division employee performance of PT. Insastama. The independent variables are quality management system, management responsibility, resource management, product realization and measurement, analysis and improvement. The dependent variable in this study is the performance of employees. Data was collected by a questionnaire with 60 respondents production division employees of PT. Insastama. Method of analysis data used in this study is quantitative by using multiple linear regression. The result showed variable product realization and variable measurement, analysis and, improvement has influence on production division employee’s performance of PT. Insastama. Variable quality management system, management responsibility, and resource management has no effect on production division employee’s performance of PT. Insastama.Keywords: ISO 9001:2008, Employee Performance.Kesiapan Indonesia dalam menghadapi era globalisasi, salah satunya ditunjukan dengan kesiapan mutu. Perusahaan harus memiliki mutu yang baik agar mampu menghadapi persaingan yang ketat dalam era globalisasi. Sebelum menerapkan ISO 9001: 2008, mindset SDM yang ada belum sejalan dengan visi dan misi sehingga dapat mempengaruhi kinerja karyawan. Penelitian ini bertujuan untuk mengetahui pengaruh penerapan ISO 9001:2008 terhadap kinerja karyawan divisi produksi PT. Insastama. Variabel bebas dalam penelitian adalah sistem manajemen mutu, tanggung jawab manajemen, pengelolaan sumber daya, realisasi produk, serta pengukuran, analisis, dan perbaikan. Variabel terikat dalam penelitian ini adalah kinerja karyawan. Alat pengumpul data yang digunakan adalah kuesioner dengan 60 responden karyawan divisi produksi PT. Insastama. Metode analisis data yang digunakan dalam penelitian ini adalah metode kuantitatif dengan menggunakan uji regresilinier berganda. Hasil penelitian menunjukkan variabel realisasi produk dan pengukuran, analisis, dan perbaikan memiliki pengaruh terhadap kinerja karyawan divisi produksi PT. Insastama. Variabel sistem manajemen mutu, tanggung jawab manajemen, dan pengelolaan sumber daya tidak berpengaruh terhadap kinerja karyawan divisi produksi PT. Insastama.Kata kunci: ISO 9001:2008, Kinerja Karyawan

scholarly journals Pengaruh Sistem Manajemen Mutu ISO 9001:2008 dan Partisipasi Penyusunan Anggaran Terhadap Kinerja Manajerial

ETIKONOMI ◽  
2015 ◽  
Vol 14 (1) ◽  
Author(s):  
U. Umiyati
Keyword(s):  
Quality Management ◽  
Empirical Evidence ◽  
Significant Influence ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
System Management ◽  
Managerial Performance ◽  
Simultaneous Test ◽  
Parameter Test

The Effect of Quality Management System ISO 9001: 2008 and Budget Participation on Managerial PerformanceThe objective of this research is to analyze and to prove empirical evidence regarding with the influence of the application of quality management system of ISO 9001:2008 and the budget participation towards the improvement of managerial performance in State Islamic University (UIN) Syarif Hidayatullah Jakarta. The technique that used in this research is multiple linier regression. The result of this research proves the hypothesis build up before this research, that there significant influence between quality management system of ISO 9001:2008 and the budget participation towards the managerial performance, both through parameter test and simultaneous test. It shows that the application of quality system management ISO 9001:2008 and the budget participation done by State Islamic University (UIN) Syarif Hidayatullah Jakarta, influence the improvement of its managerial performanceDOI: 10.15408/etk.v14i1.2265

scholarly journals Strategic Elements in the Implementation of ISO 9001:2000 Quality Management System in Universities and Manufacturing Organizations

2011 ◽  
Vol 3 (12) ◽  
Author(s):  
Tom Bramorski ◽  
Slawomir Zaplata
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
System Development ◽  
Service Organizations ◽  
Iso 9001 ◽  
Processing Plant ◽  
Meat Processing ◽  
Font Size ◽  
Strategic Issues

<p class="MsoNormal" style="text-align: justify; margin: 0in 0.5in 0pt;"><span style="font-family: Times New Roman;"><span style="color: black; font-size: 10pt;">In this paper we discuss strategic issues related to achieving ISO 9001: 2000 certification. We identify </span><span style="font-size: 10pt;">similarities and differences in implementing and maintaining ISO 9001:2000 quality management system in manufacturing and service organizations using the system development and implementation experiences of the authors from a meat processing plant and a College at a University<span style="color: black;">.</span></span></span></p>

ANALYSIS THE IMPACT OF THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM (QMS) AND SAFETY AND HEALTHY AT WORK MANAGEMENT SYSTEM (SHWMS / SMK3) ON THE JOB PERFORMANCE OF EMPLOYEES

2018 ◽  
Vol 3 (01) ◽  
pp. 45
Author(s):  
Nur Hidayat ◽  
Indah Kusuma Hayati
Keyword(s):  
Quality Management ◽  
Job Performance ◽  
Latent Variables ◽  
Management System ◽  
Quality Management System ◽  
Partial Least Square ◽  
Least Square ◽  
Global Challenges ◽  
The Impact ◽  
Work Management

Recently, the evolvement of globalization era has been the global challenges that cannot be avoided either by private or government sectors, and they are requested to be survived encountering such the condition. The implementation of Quality Management System (QMS) in the operational company is the way how to guarantee the quality of products or services offered to the people. One of the purposes of QMS implementation is to provide a prime satisfaction to the customers. The impact of QMS implementation is expected to increase job performance of the employees. Besides the implementation of Quality Management System (QMS), the impact of global challenges has been increasing the competitive efforts to execute more effective production process. However, it has required manpower protection accordingly. This research aims to find out whether the implementation of quality management system and safety and healthy at work management system have impacted on the job performance of employees. Objects of this research are the employees in the production department at PT Guna Senaputra Sejahtera Plant 1 Bogor. Data analysis technique of this research has applied software Smart PLS (Partial Least Square). PLS has estimated a model of correlation among the latent variables and correlation between latent variables and its indicators. Result of data processing has indicated that the implementation of Quality Management System (QMS) and system of safety and healthy at work have positively and significantly impacted job performance of employees.Keywords : Quality Management System (QMS), Safety and Healthy at Work System ( SHWS / SMK3), and Job Performance of Employees

Development of a Quality Management System for Electric Power applied to Small Wind Turbines

2012 ◽  
pp. 1083-1088
Author(s):  
O.H. Ando Junior ◽  
M.O. Oliveira ◽  
J.M. Neto ◽  
A.D. Spacek ◽  
R.C.B. Leborgne ◽  
...  
Keyword(s):  
Quality Management ◽  
Electric Power ◽  
Wind Turbines ◽  
Management System ◽  
Quality Management System ◽  
Small Wind Turbines
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