scholarly journals A SUSTAINABILITY OPTION: A META-ANALYTIC EVALUATION OF RAIL SERVICE QUALITY IN PUBLIC TRANSPORTATION STUDY AND PASSENGER SATISFACTION

2021 ◽  
Vol 9 (07) ◽  
pp. 36-42
Author(s):  
Giwa Olayiwola Mojeed ◽  
◽  
Seyed Mohammadreza Ghadiri ◽  
Opeifa Kayode ◽  
◽  
...  
Keyword(s):  
Service Quality ◽  
Future Study ◽  
Public Transportation ◽  
Analytical Relationship ◽  
Analytic Evaluation ◽  
Passenger Satisfaction ◽  
Relationship Of ◽  
Rail Service ◽  
Existing Data

These contradictory findings, as well as the increased emphasis among transport professionals on having satisfied passengers, highlight the important information on passenger pleasure to appraise existing data. And also evaluate the meta-analytical relationship of the reported passenger satisfaction findings. However, the equity and disconfirmation model are most significantly associated with passenger satisfaction, according to the document. Discovery shows that the analysis measures and procedure elements often alter the strength of the association between satisfaction and its experiences and outcomes. The authors examined the consequences of these impacts and suggest numerous research avenues for future study.

scholarly journals DECREASING SATISFACTION OF URBAN TRANSPORT PASSANGERS

2019 ◽  
Vol 22 (1) ◽  
pp. 141-148
Author(s):  
Faizal Haris Eko Prabowo ◽  
Dwi Laela Rachmawulan ◽  
Nuryanti Taufik
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Survey Methods ◽  
Urban Transport ◽  
Satisfaction Level ◽  
Price Fairness ◽  
Transportation Services ◽  
Business Innovation ◽  
Passenger Satisfaction ◽  
Transportation Service

Transportation services become one of the most needed facilities by many people. in every business activity, satisfaction becomes one of the factors to develop business in the transportation services industry. The decrease of passenger quantity and passenger satisfaction level at public transport service in Ciamis regency become some business problems. The purpose of this research to find out the level of passenger satisfaction and any factors that can affect passenger satisfaction in the district ciamis This research using survey methods. Survey in this research is to describe the phenomenon-related passenger satisfaction level and factors that affect passenger satisfaction in Ciamis.  The study findings that there are three variable which affect passenger satisfaction such as service quality, price fairness and innovation also the level of passenger satisfaction was bad. Required participation from both business owner, driver and government to improve public transportation service system like improving service quality skills for driver, make a price fairness for whole passenger, and make some business innovation both method and business practice.

scholarly journals Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia

2021 ◽  
Vol 13 (2) ◽  
pp. 990
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Nur Izzi Md. Yusoff ◽  
Amiruddin Ismail ◽  
Muhamad Razuhanafi Mat Yazid ◽  
...  
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Service Providers ◽  
Sustainable Transportation ◽  
Light Rail ◽  
Rail Transit ◽  
Light Rail Transit ◽  
Kuala Lumpur ◽  
Passenger Satisfaction ◽  
Gender And Age

Light rail transit (LRT) is a sustainable transportation mode that ensures sustainable environmental, economic, and social development. Generally, the rate of public transportation usage in many parts of the world remains low compared to private vehicles. There is a need to understand passengers’ perception of public transportation service quality to enhance passenger satisfaction and increase ridership. Thus, this study used the Kuala Lumpur LRT service as a case study to investigate the effect of a passenger’s gender and age on their perception of the LRT service quality and their overall satisfaction. This survey involved 417 respondents. The outcome of factor analysis indicated that eight factors—i.e., signage, comfort, speediness, safety, ticketing service, facilities, staff service, and provision of information—influenced passenger satisfaction. The results of the Mann–Whitney U test and Kruskal–Wallis test indicated that the factors influencing passenger satisfaction significantly varied across a passenger’s gender and age. A more in-depth and comprehensive analysis using the ordered logit model and segmentation approach proved that provision of information, comfort, staff service, and facilities were critical determiners of passenger satisfaction in most segments. Safety factors and ticketing services had no impact on overall passenger satisfaction. The findings of this research could help LRT service providers, researchers, and policymakers formulate effective strategies for enhancing passenger satisfaction and increase the ridership for LRT services.

scholarly journals Structural Equation Modeling (SEM) untuk Mengukur Pengaruh Pelayanan, Harga, dan Keselamatan terhadap Tingkat Kepuasan Pengguna Jasa Angkutan Umum Selama Pandemi Covid-19 di Kota Ambon

2021 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Zakheus Putlely ◽  
Yopi Andry Lesnussa ◽  
Abraham Z Wattimena ◽  
Muhammad Yahya Matdoan
Keyword(s):  
Structural Equation Modeling ◽  
Service Quality ◽  
Public Transport ◽  
Public Transportation ◽  
Structural Equation ◽  
Large Scale ◽  
Equation Modeling ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
Statistical Analysis Technique

<p>Structural Equation Modeling (SEM) is a statistical analysis technique used to build and test statistical models in the form of causal models. Large-Scale Social Restrictions (PSBB) are government policies to break the chain of spreading the corona virus (Covid-19). This policy certainly has an impact on drivers of public transport services. This research shows that the passengers are very satisfied with the travel safety factor. Meanwhile, service factors and passenger public transport fares are in the satisfied category. Furthermore, the variable service quality (MP), the price of public transportation (H), and passenger safety (KP) have an influence on passenger satisfaction. Because the <em>t</em>-value is greater than 1.96 (for the real level of 5%). The influence of service quality, price and safety variables on passenger satisfaction is 78.1%, the remaining 21.9% is influenced by other variables outside the research.</p><strong>Keywords: </strong>covid-19, structural equation modeling, satisfaction.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

The Analysis Of Service Quality Using Importance Performance Analysis For Mrt Jakarta

2020 ◽  
Vol 18 (3) ◽  
pp. 85
Author(s):  
Rina Nur Chasanah ◽  
Andreas Wijaya
Keyword(s):  
Air Pollution ◽  
Performance Analysis ◽  
Service Quality ◽  
Public Transportation ◽  
Traffic Congestion ◽  
Fossil Fuels ◽  
Service Level ◽  
Public Infrastructure ◽  
Five Dimension ◽  
Quality Theory

Public infrastructure and congestion issues become salient problems in Indonesia. According to INRIX Global Traffic Scoreboard (2018): Jakarta was ranked as twelfth worst in the world. Air quality also becoming another issues that derived from traffic congestion causing air pollution. To mitigate this issue, government has been established MRT Jakarta in 2019. This study aims to evaluate and improving service level of Moda Raya Terpadu (MRT) in order to encourage more people using public transportation, moreover altering people using public transportation would reduce the amount of fossil fuels and reducing bad air pollution for a better climate. Methodolgy of the research using service quality theory with five dimension from Parasuraman et. al, and extended in Importance Performance Analysis (IPA) method. Therefore, data was distributed using questionnaire with 18 item measurement and 102 respondents was collected. As a result, tangibility, reliability, and responsiveness dimension had been classified in quadrant one, followed assurance dimension in quadrant two, however empathy dimension had been measured in quadrant four and indicates to be improved.

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