Relationship of Computer Users' Performance to Their Attitudes toward Interactive Software

1985 ◽  
Vol 13 (4) ◽  
pp. 255-264 ◽  
Author(s):  
Avi Rushinek ◽  
Sara F. Rushinek ◽  
Joel Stutz
Keyword(s):  
Facility Management ◽  
Decision Makers ◽  
Computer Users ◽  
Interactive Software ◽  
User Performance ◽  
Minimum Level ◽  
Control Procedures ◽  
Relationship Of ◽  
The Relationship ◽  
Computer Facility

The present study suggests a method of integrating user performance and attitudes toward the computer system into the quality control procedures (QCP). The objective of this approach is to enable the decision makers to manage by exceptions (MBE) and thus be more effective and more efficient. Accordingly, this study computes the correlations between performance related variables and users' attitudes. The computer facility management will investigate only systems whose users have demonstrated performance or attitudes below a desirable minimum level and thus manage by exception. Likewise, the relationship between performance and attitude will be investigated.

FM research in Switzerland

Facilities ◽  
2014 ◽  
Vol 32 (1/2) ◽  
pp. 18-26
Author(s):  
Lukas Windlinger ◽  
Susanne Hofer ◽  
Christian Coenen ◽  
Franziska Honegger ◽  
Daniel von Felten ◽  
...  
Keyword(s):  
Applied Sciences ◽  
Service Management ◽  
Facility Management ◽  
Research Approach ◽  
Research Projects ◽  
Management Tools ◽  
Content Type ◽  
University Of Applied Sciences ◽  
Relationship Of ◽  
The Relationship

Purpose – This paper aims to review FM research in Switzerland with a focus on recent research projects at the Institute of Facility Management of the Zurich University of Applied Sciences. Design/methodology/approach – The paper provides a summary and review of research projects. Findings – FM research in Switzerland has grown in the past few years and is now well rooted in the Swiss FM industry. The focus is on service management, workplace management and FM in health care. FM research in Switzerland has been driven collaboratively by the Institute of FM and the industry. Research limitations/implications – Research at the IFM is very much oriented towards application and many collaborative projects between industry, public administration and universities have been conducted. However, some fields of FM have received little attention yet. Practical implications – FM research in Switzerland has been driven collaboratively by the Institute of FM and the industry. The focus is on application, e.g. management tools, benchmarking systems or the relationship of FM services, organisational outcomes, and customer satisfaction. Many research results contribute to the development of Swiss FM industry. Originality/value – In this article the authors summarize FM research in Switzerland and their research approach. With this they contribute to transparency and further development of FM research.

scholarly journals The Relationship between Work Satisfaction and Service Satisfaction in Perspective of Financial Specialist-Customer Relationship

2012 ◽  
Vol 4 (8) ◽  
pp. 434-443
Author(s):  
Chun-Chu Liu ◽  
Chien-min Huang .
Keyword(s):  
Job Satisfaction ◽  
Customer Relationship Management ◽  
Treatment Satisfaction ◽  
Work Satisfaction ◽  
Relationship Management ◽  
Descriptive Statistics ◽  
Decision Makers ◽  
Customer Relationship ◽  
Relationship Of ◽  
The Relationship

This study is based on customer relationship management (CRM). The purpose of the study is to explore the relationship between customer relationship and job satisfaction of financial specialists in perspective of customer treatment satisfaction. The study on customer relationship is divided into five aspects, which are awareness, exploration, expansion, commitment, and dissolution. Job satisfaction is divided into two aspects including internal and external satisfaction. The relationship of the aspects is studied through questionnaires, descriptive statistics, and multiple regression analysis. Results show that CRM and the financial specialist’s satisfaction have significant effects to the financial specialists and customer relationship and the financial specialists and customers satisfaction. Therefore, we would propose to the decision-makers of banks the following recommendations on enforcement of CRM in banks and increase of the financial specialist’s work satisfaction.

scholarly journals Effective Factors of Service Marketing Mix on Tourist Satisfaction: A Case Study

2019 ◽  
Vol 15 (7) ◽  
pp. 1 ◽  
Author(s):  
Mahfuzur Rahman ◽  
Mohammad Shariful Islam ◽  
Md. Al Amin ◽  
Rebaka Sultana ◽  
Md. Imran Talukder
Keyword(s):  
Measurement Techniques ◽  
Service Marketing ◽  
Marketing Mix ◽  
Decision Makers ◽  
Tourist Satisfaction ◽  
Research Gap ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

The core goal of the study is to examine the relationship between the service marketing mix and tourist satisfaction. The study also attempted to measures the impact of each element of service marketing on tourist satisfaction at Ahsan Manzil in Bangladesh. In order to attain the goal of the research, a good number of extant literature was reviewed and a structured questionnaire was developed to meet the research gap. Based on the studied variables non probabilistic convenience sampling method used to collect data from a sample of 250 respondents who visited the place and seven causal hypothesize was developed. Statistical measurement techniques employed for the study are descriptive, correlation, regression, ANOVA used and cronbach alpha measured the internal consistency of variables. Data analysis executed by using SPSS 20.0. The findings of the study revealed a positive linear relationship of all variables with tourist satisfaction except promotional activities. The novelty of the paper is that it exhibited the consequences of tourists’ satisfaction and dissatisfaction to guide decision-makers and to keep the specific focus on promotional activities.

Decision Advantage and the Nature of Intelligence Analysis

2010 ◽  
pp. 388-403 ◽  
Author(s):  
Jennifer E. Sims
Keyword(s):  
Critical Thinking ◽  
Decision Maker ◽  
Decision Makers ◽  
Intelligence Analysis ◽  
Successful Intelligence ◽  
And Coping ◽  
Relationship Of ◽  
Critical Thinker ◽  
The Relationship

This article discusses intelligence analysis and the importance of an analyst equipped with critical thinking and sound reasoning in producing good intelligence analysis. Producing good intelligence analysis requires reasoning and critical thinking on the part of the analysts. In addition, they are also tasked with recognizing and coping with deception as well as influencing decision-makers without conveying preference on the choices available. This restraint in conveying preference should not, however, prevent the intelligence analyst from caring about his side of success or the outcomes of the policies they are supposed to inform. Successful intelligence provides advantages to decision-makers they would not otherwise have, so an analyst must know the frame of mind of the decision-maker and the strategy to help the policymaker to succeed. Intelligence is a building of the relationship of trust and collaboration between partners seeking wins for their team. Good intelligence is both subjective and objective and herein lies the essence of the analyst's conundrum: to be an expert and critical thinker, targeted for manipulation, legally denied relevant knowledge, responsible for advising, but prohibited from judging. The practice of intelligence analysis, the collection of information, the anticipation of an opponent's moves, the conveying of knowledge through assessments and estimates, and the collaboration and trust in the analyst and policymaker's relationship forms the focus of this article.

scholarly journals Determinants of Capital Structure: A Conceptual Understanding of Oil and Gas Firms in Malaysia

2018 ◽  
Vol 56 ◽  
pp. 04001
Author(s):  
Hana Halini Hamzah ◽  
Maran Marimuthu
Keyword(s):  
Capital Structure ◽  
Conceptual Understanding ◽  
Oil And Gas ◽  
Decision Makers ◽  
Important Indicator ◽  
Wide Debate ◽  
Depth Study ◽  
Oil And Gas Firms ◽  
Relationship Of ◽  
The Relationship

Since the introduction of Modigliani and Miller’s (1958) proposition of irrelevance capital structure principle, a wide debate on capital structure has emerged. The literature on the topic has been studied intensively as they are increasingly recognized as the central of the corporate finance field. In addition, an in-depth study focusing on the determinants of capital structure has also increased as it acts as an important indicator for the firms in making capital structure decision. However, the results remain inconclusive making the determinants of capital structure not clearly understood, thus suggesting a need for further studies. Therefore, the aim of this study is to discuss the relationship of determinants of capital structure, specifically among oil and gas firms in Malaysia. The findings of this study will increase the understanding of the phenomena, thus assisting researchers in conducting further studies and guiding decision makers in making capital structure decision.

scholarly journals The Impact of Organizational Justice and Organizational Commitment on Turnover in the Employees of Allied Bank Peshawar Region

2021 ◽  
Vol 4 (1) ◽  
pp. 27-37
Author(s):  
JUNAID ATHAR KHAN ◽  
SAIMA AFSHEEN ◽  
DR. SHAHID JAN ◽  
MUHAMMAD TARIQ
Keyword(s):  
Organizational Commitment ◽  
Organizational Justice ◽  
Turnover Intention ◽  
Positive Impact ◽  
Two Dimensions ◽  
Decision Makers ◽  
Level Of Satisfaction ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

The study is aimed to investigate the impact of organizational justice over the organizational commitment and turnover intention perceived by the employees regarding their jobs in the Allied Bank of Peshawar region. A total of 180 employees selected from different hierarchical levels of Bank responded to the questionnaires used for the evaluation of this study. The collected data is analysed with the help of the SPSS 22.0 version, which provided the descriptive statistical analysis that further reveal means of employee’s Organizational Justice with two dimension Distributive Justice and Procedural Justice of organizational commitment and turnover, i.e. reported as close to 3.0. Reliability of the study is considered as adequate because the Cronbach Alpha values were reported considerably above than the predetermined threshold of 0.70 for all the four variables of the study. Multiple regression analysis, factor analysis were also conducted to test the hypotheses of the study and as a result, it was evaluated that the two dimensions of the organizational justice, i.e. distributive and procedural have significant positive impact over the employee’s job commitment and reduction in turnover of employees to other banks or other organizations. The study will help the decision makers and especially the HR executives in obtaining some better understanding of the relationship of two variables with organizational justice, so that they can formulate certain suitable strategies for the employees and organization as a whole, which in turns lead to higher level of satisfaction among employees and improve their performance as a whole. A number of limitations of this study and recommendations for the future researchers are also discussed at the end of the study.

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