scholarly journals The use of short message service and an online survey to recruit low back pain patients and collect outcomes in the emergency department: Observational study (Preprint)

2020 ◽  
Author(s):  
Anita Barros Amorim ◽  
Danielle Coombs ◽  
Bethan Richards ◽  
Chris G Maher ◽  
Gustavo C Machado
Keyword(s):  
Emergency Department ◽  
Low Back Pain ◽  
Online Survey ◽  
Short Message Service ◽  
Response Rate ◽  
Short Message ◽  
Low Back ◽  
Message Service ◽  
Survey System ◽  
Telephone Calls

BACKGROUND Low back pain (LBP) is a frequent reason for emergency department (ED) presentations with a global prevalence of 4.4%. Despite being common, the number of clinical trials investigating LBP in the ED is low. Recruitment of patients in EDs can be challenging due to the fast-paced and demanding ED environment. OBJECTIVE To describe the recruitment and response rates using a short message service (SMS) and an online survey system supplemented by telephone calls to recruit LBP patients and collect health outcomes in the ED. METHODS An automated SMS system was integrated into REDCap and used to collect patient-reported outcomes for an implementation trial in Sydney, Australia. We invited patients with non-serious LBP who presented to participating EDs at one, two and four weeks after ED discharge. Patients who did not respond to the initial SMS invitation were sent a reminder SMS or contacted via telephone. Recruitment rate was measured as the proportion of patients who agreed to participate and response rate as the proportion of participants completing the follow-up surveys at weeks two and four. Regression analyses were used to explore factors associated with response rates. RESULTS In total, 807 patients with non-serious LBP were invited to participate and 425 (53%) agreed to participate. The week-1 survey was completed by 416 (52%) participants. At week-2, the response rate was 87% (360/416) and at week-4 was 84% (351/416). Overall, 60% of the surveys were completed via SMS/online and 40% via telephone. Younger participants and those from less socioeconomically disadvantaged areas were more likely to respond to the survey via the SMS/online system. CONCLUSIONS Using an SMS/online survey system supplemented by telephone calls is a viable method to recruit patients with LBP and collect health outcomes in the ED. This hybrid system could potentially reduce the costs of using traditional recruitment and data collection methods (e.g. face-to-face, telephone calls only). CLINICALTRIAL

Feasibility of Using Short Message Service to Collect Pain Outcomes in a Low Back Pain Clinical Trial

Spine ◽  
2012 ◽  
Vol 37 (13) ◽  
pp. 1151-1155 ◽  
Author(s):  
Luciana G. Macedo ◽  
Christopher G. Maher ◽  
Jane Latimer ◽  
James H. McAuley
Keyword(s):  
Clinical Trial ◽  
Low Back Pain ◽  
Back Pain ◽  
Short Message Service ◽  
Short Message ◽  
Low Back ◽  
Message Service ◽  
Pain Outcomes

scholarly journals Temporal Considerations for Self-Report Research Using Short Message Service

2016 ◽  
Vol 28 (4) ◽  
pp. 200-206 ◽  
Author(s):  
Erin Walsh ◽  
Jay K. Brinker
Keyword(s):  
Repeated Measures ◽  
Short Message Service ◽  
Response Rate ◽  
Time Of Day ◽  
High Response Rate ◽  
Self Report ◽  
Short Message ◽  
Significant Difference ◽  
Message Service ◽  
Working Day

Abstract. When using Short Message Service (SMS) as a tool for data collection in psychological research, participants can be contacted at any time. This study examined how sampling frequency and time of day of contact impacted on response rates, response completeness, and response delay in repeated measures data collected via SMS. Eighty-five undergraduate students completed a six-item self-report questionnaire via SMS, in response to 20 SMS prompts sent on a random schedule. One group responded across 2 days, the other on a compressed schedule of 1 day. Overall, there was a high response rate. There was no significant difference in response rate, completeness, and delay of those responding across 1 or 2 days. Timing between prompts did not impact on response behavior. Responses were more likely to be complete if prompts were sent during the working day. The shortest time between prompts was 15 min, however, and use of an undergraduate sample limits generalizability. When conducting repeated measures sampling using SMS, researchers should be aware that more frequent sampling can be associated with poorer data quality, and should aim to collect data during the working day rather than mornings or evenings.

scholarly journals AI based satisfaction survey of patients in fever clinics during the outbreak of COVID-19

2021 ◽  
Author(s):  
Wang Ma ◽  
Wei Wang ◽  
Yongqian Zhu ◽  
Wen Gao ◽  
Hong Zhu ◽  
...  
Keyword(s):  
Short Message Service ◽  
Response Rate ◽  
Positive Response ◽  
Survey Method ◽  
Short Message ◽  
Voice Call ◽  
Patient Surveys ◽  
Total Response Rate ◽  
Message Service ◽  
Voice Calls

Abstract Background: We assessed patient by automated survey method in understanding and satisfaction with the use of fever clinic, and observed the effectiveness of this method. Methods: Total 873 patients in fever clinc at Jiangsu Province Hospital (JSPH) from 20 January 2019 to 18 June 2020 were investigated by an antomated survey method conbined by Wechat, Short Message Service (SMS) and AI voice call. Responses were assessed for overall positivity or negativity and further compared according to patients types (isolated patients and non-isolated patients). Responses were also described and compared for each type of survey. Results: A total of 379 patient surveys were returned, for a total response rate of 43.4%. Isolated and non-isolated patients responses were similar and all with more than 90% satisfaction. Most isolated patient represent that the medical staff had explained to them the reason for the isolation and know that can helps prevent COVID-19. AI voice calls had the highest percentage of all response types, followed by WeChat and SMS. Conclusion: The patient has a positive response to the use of fever clinic. The automated survey method combine by different survey types can bring great convenience to the investigation while ensuring good investigation efficiency.

scholarly journals An exploratory study of mobile messaging preferences by age: Middle-aged and older adults compared to younger adults

2017 ◽  
Vol 4 ◽  
pp. 205566831773325
Author(s):  
Alexis Kuerbis ◽  
Katherine van Stolk-Cooke ◽  
Frederick Muench
Keyword(s):  
Older Adults ◽  
Text Messaging ◽  
Online Survey ◽  
Short Message Service ◽  
Age Groups ◽  
Mobile Technologies ◽  
Short Message ◽  
Middle Aged ◽  
Positive Health ◽  
Message Service

Introduction Mobile technologies, such as short message service or text messaging, can be an important way to reach individuals with medical and behavioral health problems who are homebound or geographically isolated. Optimally tailoring messages in short message service interventions according to preferences can enhance engagement and positive health outcomes; however, little is known about the messaging preferences of middle-aged and older adults. Methods Utilizing secondary data, global messaging preferences were examined to inform the development of short message service interventions for adults of all ages. Two hundred and seventy-seven adults were recruited through an online labor market. They completed an online survey by evaluating message dyads in 22 content groupings. Dyads were identical in subject matter but structurally or linguistically varied. Participants selected the message in each dyad they would prefer to receive when attempting to meet a self-selected personal goal. Preferences were tested for two age groups ≤50 and 51 and older. Results Findings reveal adults 51 and older have clear messaging preferences that differ significantly from the younger group for only two content groupings; specifically, they prefer no emoticon to a smiley face emoticon and “you” statements rather than “we” statements. Conclusion Recommendations for optimizing messaging for older adults are reviewed.

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