scholarly journals Causes of Poor Service Delivery and the Feasibility of Outsourcing to Improve Services in Local Authorities

2018 ◽  
Vol 10 (2(J)) ◽  
pp. 188-198
Author(s):  
Wadesango N. ◽  
Mhaka C. ◽  
Chikomo T. ◽  
Wadesango V O
Keyword(s):  
Service Delivery ◽  
Citizen Participation ◽  
Public Service ◽  
Local Authorities ◽  
Public Service Delivery ◽  
The Public ◽  
Political Interference ◽  
Feasible Option ◽  
Theoretical Paper ◽  
Improve Service Delivery

 This theoretical paper was undertaken to ascertain the causes of poor service delivery and to establish if outsourcing of public service delivery could be used to improve local Authority services. It interrogated and critiqued documents on what other researchers in their different contexts had established in view of the feasibility of outsourcing as a strategy to improve service delivery. It emerged in this study that political interference, lack of citizen participation. lack of funds and corruption were the main causes of poor service delivery in local authorities. Therefore, outsourcing was seen to bring quality and affordable services for the public while costs savings and emergence of hidden costs were the financial implications unveiled for the local authorities (LAs). Social costs, accountability for public service delivery and quality shading were cited to be the outsourcing challenges.  It also emerged in this study that outsourcing can increase service quality and provide affordable services for the public. Taking into account the information that was accumulated and examined, the researchers came to the conclusion that the current services being offered by local authorities are very poor and this is attributed to many causes such as political interference, lack of citizen participation, lack of funds and corruption. The study therefore, concludes that outsourcing could be a feasible option to use to improve service delivery by local authorities. 

scholarly journals Causes of Poor Service Delivery and the Feasibility of Outsourcing to Improve Services in Local Authorities

2018 ◽  
Vol 10 (2) ◽  
pp. 188
Author(s):  
Wadesango N. ◽  
Mhaka C. ◽  
Chikomo T. ◽  
Wadesango V O
Keyword(s):  
Service Delivery ◽  
Citizen Participation ◽  
Public Service ◽  
Local Authorities ◽  
Public Service Delivery ◽  
The Public ◽  
Political Interference ◽  
Feasible Option ◽  
Theoretical Paper ◽  
Improve Service Delivery

 This theoretical paper was undertaken to ascertain the causes of poor service delivery and to establish if outsourcing of public service delivery could be used to improve local Authority services. It interrogated and critiqued documents on what other researchers in their different contexts had established in view of the feasibility of outsourcing as a strategy to improve service delivery. It emerged in this study that political interference, lack of citizen participation. lack of funds and corruption were the main causes of poor service delivery in local authorities. Therefore, outsourcing was seen to bring quality and affordable services for the public while costs savings and emergence of hidden costs were the financial implications unveiled for the local authorities (LAs). Social costs, accountability for public service delivery and quality shading were cited to be the outsourcing challenges.  It also emerged in this study that outsourcing can increase service quality and provide affordable services for the public. Taking into account the information that was accumulated and examined, the researchers came to the conclusion that the current services being offered by local authorities are very poor and this is attributed to many causes such as political interference, lack of citizen participation, lack of funds and corruption. The study therefore, concludes that outsourcing could be a feasible option to use to improve service delivery by local authorities. 

scholarly journals Issues Confronting Governance and Implementation: Sustainable Development Goals in Ghana

2020 ◽  
Vol 10 (3) ◽  
pp. 355
Author(s):  
Nkrumah K. Osei
Keyword(s):  
Sustainable Development ◽  
Service Delivery ◽  
Performance Management ◽  
Citizen Participation ◽  
Public Service ◽  
Sustainable Development Goals ◽  
Good Governance ◽  
Public Confidence ◽  
Public Service Delivery ◽  
Development Goals

Based on qualitative data from Ghana, this article explores the issues of governance and the extent to which its potential affects the implementation of sustainable development goals (SDGs). The article argues that, although it is largely understood that governance is about the practice of good government, its potential impact on the implementation of SDGs is limited in Ghana. This study advances that, while the implementation of SDGs in Ghana has paved the way for the application of good governance practice, in some cases, it is still trapped in the institutional and network framework that is touted to hamper quality public service delivery development and progress. However, it is suggested in this context that effective implementation of SDGs can be met if the systems and structures of governance are appropriately aligned using proper checks and balances. Additionally, the level of commitment, rule of law, and accountability must be improved to ensure equal participation for all. Finally, corruption must be fought to restore public confidence in the institutions of government and public sector networks while maintaining public trust and performance management with citizen participation to achieve effective public service delivery.

Scotland's Civic Society v. England's Big Society? Diverging Roles of the VCS in Public Service Delivery

2011 ◽  
Vol 10 (3) ◽  
pp. 353-363 ◽  
Author(s):  
Mike Danson ◽  
Geoffrey Whittam
Keyword(s):  
Northern Ireland ◽  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Public Service Delivery ◽  
Civic Society ◽  
Big Society ◽  
The Public

The devolved governments and parliaments of Scotland, Wales and Northern Ireland increasingly have been adopting different approaches from England to the delivery of public services. With more powers and responsibilities, Scotland has initiated these moves to divergence, not least with respect to the roles of volunteering, the Voluntary and Community Sectors (VCS) in the context of the ‘Big Society’. This article explores how the environment and institutions in Scotland increasingly are generating moves for different relations between the public, private and VCS. With key powers reserved for the Westminster parliament, differences are demonstrated in the position and development of the VCS.

scholarly journals Circular Economy Practices and Strategies in Public Sector Organizations: An Integrative Review

2020 ◽  
Vol 12 (10) ◽  
pp. 4181 ◽  
Author(s):  
Natacha Klein ◽  
Tomás Ramos ◽  
Pauline Deutz
Keyword(s):  
Public Sector ◽  
Literature Review ◽  
Service Delivery ◽  
Public Service ◽  
Circular Economy ◽  
Public Procurement ◽  
Public Service Delivery ◽  
Holistic View ◽  
The Public ◽  
Public Sector Organizations

The concept of the Circular Economy (CE) is an increasingly attractive approach to tackling current sustainability challenges and facilitating a shift away from the linear “take-make-use-dispose” model of production and consumption. The public sector is a major contributor to the CE transition not only as a policy-maker but also as a significant purchaser, consumer, and user of goods and services. The circularization of the public sector itself, however, has received very little attention in CE research. In order to explore the current state of knowledge on the implementation of CE practices and strategies within Public Sector Organizations (PSOs), this research aims to develop an overview of the existing literature. The literature review was designed combining a systematic search with a complementary purposive sampling. Using organizational sustainability as a theoretical perspective, the main results showed a scattered landscape, indicating that the limited research on CE practices and strategies in PSOs has focused so far on the areas of public procurement, internal operations and processes, and public service delivery. As a result of this literature review, an organizational CE framework of a PSO is proposed providing a holistic view of a PSO as a system with organizational dimensions that are relevant for the examination and analysis of the integration process of CE practices and strategies. This innovative framework aims to help further CE research and practice to move beyond current sustainability efforts, highlighting that public procurement, strategy and management, internal processes and operations, assessment and communication, public service delivery, human resources dimensions, collaboration with other organizations, and various external contexts are important public sector areas where the implementation of CE has the potential to bring sustainability benefits.

Voluntary cooperation of citizens in the community model of public service delivery

2020 ◽  
Author(s):  
Beáta MIKUŠOVÁ ◽  
Nikoleta JAKUŠ ◽  
Marián HOLÚBEK
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Goods ◽  
Public Service ◽  
Public Services ◽  
Revealed Preferences ◽  
Public Service Delivery ◽  
Continuous Increase ◽  
The Public ◽  
Community Model

Most of the developed countries have implemented new principles of public sector reform – new approaches to the management of the public sector. A major feature of the new public management (NPM) is the introduction of market type mechanisms (MTM) to the running of public service organizations: the marketization of the public service. The marketization of public services aims at a continuous increase in public expenditure efficiency, continual improvements in public services quality, the implementation of the professional management tools in the public sector, and last but not least, charge for public services. Price of public services in mainstream economics theory is connected with preference revelation problem. Economic models explain the relationship between consumer behavior (revealed preferences) and the value of public goods, and thus determine the value of the goods themselves. The aim of the paper is to determine the success of the community model of public service delivery based on the demonstrated preferences of individuals in the consumption of public services / public goods. The direct way of determining the preferences of individuals was used in this paper (willigness to pay and willigness to accept). These preferences will be identified based on the crowdfunding campaign as an example of community model of public goods provision by using survey experiment method. The willingness of individuals to pay is dependent on the individual's relationship with the organisation, the organisation's employees, or sympathise with those for whom the collection is, for whom the project is designed.

scholarly journals Contracting out parks and roads maintenance in England

2016 ◽  
Vol 29 (5) ◽  
pp. 441-456 ◽  
Author(s):  
Nicola Dempsey ◽  
Mel Burton ◽  
Johanna Selin
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Large Scale ◽  
Grey Literature ◽  
Online Questionnaire ◽  
Local Authorities ◽  
Public Service Delivery ◽  
Contracting Out ◽  
Content Type ◽  
Economic Constraints

Purpose – Different models have been adopted in England over time to organise public service delivery. The purpose of this paper is to explore contracting-out, a prevalent model of public service delivery in England, in relation to parks and roads maintenance delivery by examining private contractors’ performance according to local authority stakeholders. Design/methodology/approach – Since the Conservative Government was in power during the 1980s, local authorities have been an arena for experimentation of contracting-out to private and other sectors. This paper provides a review of the academic and grey literature, and findings are presented from a large-scale online questionnaire survey (n=103) which was distributed to the relevant public realm managers in English local authorities. Findings – The paper shows that contracting-out of parks and roads maintenance happens across the country in different ways. By and large, local authorities are satisfied with the performance of contractors, particularly as a response to economic constraints. Responsibilities, particularly for parks, are increasingly shared with non-governmental organisations, including community groups, although this is not reflected in budget distribution. Research limitations/implications – Despite the efforts, the response rate was relatively low (32 per cent), potentially due to the e-mail communication and online nature of the questionnaire. Originality/value – The research provides empirical evidence about how contracting-out is currently delivering public services and how it has changed in recent years. The findings suggest that responsibilities (and to a lesser extent, budgets) are increasingly shared in England between different combinations of public, private, third and community sector stakeholders. This marks a shift away from in-house public sector delivery of parks and roads services.

scholarly journals SISTEM PELAYANAN PUBLIK ERA OTONOMI DAERAH DI KABUPATEN KUTAI KARTANEGARA

Humanus ◽  
2014 ◽  
Vol 12 (2) ◽  
pp. 168
Author(s):  
Muhamad Ali Bin Embi ◽  
Rita Widyasari
Keyword(s):  
Service Delivery ◽  
Key Words ◽  
Delivery System ◽  
Public Service ◽  
National Development ◽  
Service Delivery System ◽  
Community Satisfaction ◽  
Public Service Delivery ◽  
Service Effectiveness ◽  
The Public

AbstractThe effectiveness of public service delivery system is an important aspect to ensure that national development can be implemented effectively. The effectiveness of publicservice delivery system will raise community satisfaction on the services delivered. Thusto improve the public service delivery system from time to time, the study on the existingproblems should be conducted eventually.  Therefore this article articulates the problemsof public service delivery system in Indonesia, especially in Kutai Kartanegara Regency. Key words: Public Service, Effectiveness AbstrakKeefektifan sistem pelayanan pelayanan publik merupakan aspek penting untuk memastikan bahwa pembangunan Negara dapat dilaksanakan dengan efektif. Sistempelayanan yang efektif akan dapat meningkatkan kepuasan masyarakat terhadappelayanan yang diberikan. Bagi memastikan pelaksanaan sistem pelayanan publik inidapat diperbaiki dari masa ke semasa, kajian terhadap permasalahan yang timbulperlulah terlebih dahulu dilaksanakan. Oleh itu artikel ini membincangkan tentangpermasalahan sistem pelayanan publik di Indonesia terutamanya yang dialami olehKabupaten Kutai Kartanegara. Key words: Pelayanan Publik, Efektifitas

IT Governance in the Public Sector in a Developing Country

2009 ◽  
pp. 452-486 ◽  
Author(s):  
Edephonce N. Nfuka ◽  
Lazar Rusu
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Developing Country ◽  
Public Service ◽  
It Governance ◽  
Public Service Delivery ◽  
The Public ◽  
Use Of Technology ◽  
Governance Practices ◽  
Transformational Government

This chapter focuses on IT governance in the public sector organizations in a developing country like Tanzania. Today in many organizations in the public sector, the use of IT has become crucial in sustaining and extending the organizations’ strategies and objectives. This pervasive use of technology has caused a critical dependency on IT that calls for a specific focus on IT governance. In this chapter, we provide its overview and, based on the analysis of five case studies indicate the current practices, problems, and consequences in the Tanzanian public sector environment. Moreover, we reveal twelve key issues to consider for effective IT governance together with the trends and future research in improving ICT-enabled transformational government in public service delivery in this environment. In this context, the chapter contributes to an understanding of the IT governance practices and related ICT-enabled transformational government issues and complexities involved in the transformational phase for better public service delivery in a developing country like Tanzania.

scholarly journals Decentralization as a Strategy for improving Service Delivery in the Botswana Public service Sector

2014 ◽  
Vol 4 (2) ◽  
pp. 40 ◽  
Author(s):  
Theophilus Tebetso Tshukudu
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Service Sector ◽  
Developed Countries ◽  
Public Service Delivery ◽  
The Public ◽  
Long Period ◽  
General Terms

The Botswana public Service has been faced with service delivery challenges since independence in 1966. Like other developing and under developed countries, the Botswana government has reviewed its service delivery processes and initiatives with a view to better productivity across the public service sector. Many strategies and initiatives were introduced by the Botswana government over a long period of time to mitigate poor service delivery across the public service sector. One of these initiatives were the decentralization of certain functions from central to local government.However, the implementation of this initiative was not without problems. This paper will highlight the decentralization in general terms will be discussed and the focus will be narrowed to how decentralisation has to improved public service delivery in thepublic service sector. The evaluation of the process will be highlighted; recommendations and closing remarks will be made.

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