A Roundtable Discussion: Improving Quality Management Systems: Short-Term Pain for Long-Term Gain

Purpose: The main purpose of the paper was to determine the impact of an implementation of the quality management system according to ISO 9001 on the improvement of processes related to the management of liabilities to suppliers.Methodology/Approach: The research covered 38 Polish small trading enterprises operating in two group purchasing organizations. The research period concerned the years 2014-2016. The surveyed enterprises were divided into those that implemented standardized quality management systems (10 organizations) and the ones that do not use such solutions (28 organizations). Next, the analyses were made and the results obtained by enterprises associated in particular groups were compared.Findings: The obtained results confirm that more effective management of liabilities towards suppliers can be observed in enterprises applying appropriate system procedures. This group includes long-term liabilities and the turnover ratio of short-term liabilities in days achieves lower results than results for enterprises that did not introduce standardized quality management systems.Research Limitation/implication: Due to a small research sample, the obtained results can only be considered as an introduction to further research and deliberations.Originality/Value of paper: The considerations discussed in this article concern a relatively rarely discussed subject matter in the literature.

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Costs of Quality Management Systems in Long-Term Care Organizations

Quality Management in Health Care ◽

10.1097/00019514-200304000-00006 ◽

2003 ◽

Vol 12 (2) ◽

pp. 106-114 ◽

Cited By ~ 4

Author(s):

Cordula Wagner ◽

Godefridus G. van Merode ◽

Maureen van Oort

Keyword(s):

Quality Management ◽

Long Term Care ◽

Management Systems ◽

Term Care ◽

Quality Management Systems

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Complex Customer Loyalty Measurement at Closed-Loop Quality Management in B2B Area—Czech Example

Sustainability ◽

10.3390/su13052957 ◽

2021 ◽

Vol 13 (5) ◽

pp. 2957

Author(s):

Jaroslav Nenadál ◽

David Vykydal ◽

Eva Tylečková

Keyword(s):

Quality Management ◽

Customer Loyalty ◽

Closed Loop ◽

Field Research ◽

Management Systems ◽

Quality Management Systems ◽

B2b Relationships ◽

Research Interviews ◽

Business To Business

The main objective of this article is to present our proposal of complex customer loyalty measurement within external feedback loops as a response of Industry 4.0 concept in the area of advanced quality management for business-to-business (B2B) relationships, as customer loyalty and organisational sustainability are two critical factors for long-term success. To reach the goal, deep literature analysis, special field research, interviews with specialists, and development of a new model of closed-loop quality management systems, which are created for Quality 4.0 environment, were used. A new term, complex customer loyalty, is introduced, and twelve basic steps of its measurement are briefly explained, including a set of loyalty indicators, all regarding specific characteristics of B2B context. Special research confirmed that only about 15% of Czech organisations use some systematic approach to customer loyalty measurement within B2B area. In the majority of Czech B2B organisations, closed-loop quality management systems are mostly in early phases of their development. However, there is no doubt that complex customer loyalty measurement will be an important part of these systems. The proposals presented in this article are mostly universal and should be applied not only to Czech companies.

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Integration of Safety and Quality Management Systems in Construction: What Contractors Think and Do

PsycEXTRA Dataset ◽

10.1037/e335342004-001 ◽

2013 ◽

Author(s):

Todd W. Loushine ◽

Peter Hoonakker

Keyword(s):

Quality Management ◽

Management Systems ◽

Quality Management Systems

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Quality management in medical laboratories

Hämostaseologie ◽

10.1055/s-0037-1617044 ◽

2010 ◽

Vol 30 (02) ◽

pp. 55-62

Author(s):

M. Fritzer-Szekeres

Keyword(s):

Quality Management ◽

Medical Laboratory ◽

Management Systems ◽

The European Union ◽

Quality Management Systems ◽

Iso 17025 ◽

Iso 15189 ◽

Medical Laboratories ◽

Systems Quality ◽

Standard Iso 15189

SummaryDuring the 20th century understanding for quality has changed and international and national requirements for quality have been published. Therefore also medical branches started to establish quality management systems. Quality assurance has always been important for medical laboratories. Certification according to the standard ISO 9001 and accreditation according to the standard ISO 17025 have been the proof of fulfilling quality requirements. The relatively new standard ISO 15189 is the first standard for medical laboratories. This standard includes technical and management requirements for the medical laboratory. The main focus is the proof of competence within the personnel. As this standard is accepted throughout the European Union an increase in accreditations of medical laboratories is predictable.

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REGULARITIES OF THE PREPARATION OF RUSSIAN ENTERPRISES FOR CERTIFICATION OF COMPLIANCE WITH ISO 9000 SERIES

Computational nanotechnology ◽

10.33693/2313-223x-2019-6-3-54-60 ◽

2019 ◽

Vol 6 (3) ◽

pp. 54-60

Author(s):

Mikhail Jurievich Rudiuk ◽

Anastasiia Vladislavovna Gerasimova ◽

Ekaterina Mikhailovna Pomozova

Keyword(s):

Quality Management ◽

Iso 9000 ◽

World Market ◽

Practical Significance ◽

Management Systems ◽

Quality Management Systems ◽

Strict Adherence ◽

The World ◽

Legislative Framework ◽

Current Stage

The authors' task was to analyze the development of quality management systems at the current stage in Russia, as well as at the previous stage in the USSR. As a result, we came to the conclusion that the factors stimulating the implementation of ISO 9000 standards are the need to promote products on the world market, as well as the possibility of receiving orders from the state. In the future, strict adherence to these standards will allow enterprises to significantly reduce the likelihood of lawsuits from consumers, which is important in the context of the development of the legislative framework and increased control over the business. The practical significance of the article is the possibility of familiarizing management and personnel with quality services, whose task is to prepare for certification for compliance with ISO 9000 standards in how this process took place in other companies. The originality of this work is to summarize the experience of implementation of ISO 9000 standards at enterprises and to analyze the factors contributing to or hindering this process.

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