scholarly journals ANALISIS NILAI PELANGGAN YANG MEMPENGARUHI LOYALITAS (STUDI KASUS PADA BANK KBPR JETIS PONOROGO)

2018 ◽  
Vol 10 (2) ◽  
pp. 263-282
Author(s):  
Mashariono Mashariono ◽  
Hening Widi Oetomo

Retail Banking (BPR) in Jetis Ponorogo has interest in its business survival partly because of the high loyalty of its customers. Therefore, it is essential to know what factors influence the customer’s loyalty. The appropriate method for addressing the above-mentioned problem is factor analysis. Data collected from a sample of 155 respondents and there are 12 variables used in this study. The results are from 12 variables, all of them are usable and grouped into five new factor based on eigen value more than 1 (> = 1). The five factors are: Humane Products Factor has eigen value of 2,597 with variant percentage of 21,643%; Trust Factor has eigen value of 2,096 with variant percentage of 17,463%; Sincerity Factor has eigen value of 1,536 with variant percentage of 12,797%; Hospitality Factor has eigen value of 1,261 with variant percentage of 10,506%; Professionalism Factor has eigen value of 1,067 with variant percentage of 8,888%. From correlation matrix, we get value from Bartlett’s Test of Sphericity (BTS) of 433,290, which suggest that on correlation matrix there are correlation between factors supported by Kaiser-Meyer-Olkin (KMO) value of 0,606 and variant cumulative value of 71,298%.Based on the results, it is suggested that it would be better for the company to develop some humane product factor analyzed in this study because it is the predominant factor in affecting the customers’ loyalty. The customers’ loyalty is an important factor in guarantee the survival of Retail Banking (BPR) in Jetis Ponorogo.

2017 ◽  
Vol 10 (2) ◽  
pp. 263
Author(s):  
Mashariono Mashariono ◽  
Hening Widi Oetomo

Retail Banking (BPR) in Jetis Ponorogo has interest in its business survival partly because of the high loyalty of its customers. Therefore, it is essential to know what factors influence the customer’s loyalty. The appropriate method for addressing the above-mentioned problem is factor analysis. Data collected from a sample of 155 respondents and there are 12 variables used in this study. The results are from 12 variables, all of them are usable and grouped into five new factor based on eigen value more than 1 (> = 1). The five factors are: Humane Products Factor has eigen value of 2,597 with variant percentage of 21,643%; Trust Factor has eigen value of 2,096 with variant percentage of 17,463%; Sincerity Factor has eigen value of 1,536 with variant percentage of 12,797%; Hospitality Factor has eigen value of 1,261 with variant percentage of 10,506%; Professionalism Factor has eigen value of 1,067 with variant percentage of 8,888%. From correlation matrix, we get value from Bartlett’s Test of Sphericity (BTS) of 433,290, which suggest that on correlation matrix there are correlation between factors supported by Kaiser-Meyer-Olkin (KMO) value of 0,606 and variant cumulative value of 71,298%.Based on the results, it is suggested that it would be better for the company to develop some humane product factor analyzed in this study because it is the predominant factor in affecting the customers’ loyalty. The customers’ loyalty is an important factor in guarantee the survival of Retail Banking (BPR) in Jetis Ponorogo.


Jurnal IPTA ◽  
2021 ◽  
Vol 9 (1) ◽  
pp. 102
Author(s):  
Intan Permatasari Liyanti ◽  
Ni Putu Eka Mahadewi ◽  
I Gusti Putu Bagus Sasrawan Mananda

The development of voluntourism in the world can be recognise from the existence of organizations that provide volunteer travel program. Bali as the icon of Indonesia tourism also become one of destination for voluntourism. Tourist that decide in choosing voluntourism package have its own tourist characteristic. With the presence of tourists who choose the voluntourism package, it is necessary to examine the factors that influence purchasing decisions and their dominant factors. The purpose of this study is to determine tourist characteristic, the factors and dominant factors that influence foreign tourist decision choosing voluntourism package in IVHq Ubud, Bali. Data collection in this research using questionnaire and distributed online by google form to user of volunteer program in IVHq Ubud with total sample of 44 respondents. Sampling technique in this research using  purposive sampling. Data analysis technique using likert scale and factor analysis including validity test, and reliability test then the data processed by the Statistical Package for the Social Science (SPSS) version 18.0 program.  The result of analysis factors show that there are five factors including image factors with eigen value of 6.040, external factor with eigen value of  2.378 , psychology with eigen value of 1.681, physical evidence factor with eigen value  of 1.427, and product factor dengan eigen value 1.025. The dominant factor infuencing foreign tourist decision choosing voluntourism package in IVHq Ubud, Bali is brand/image factor with eigen value  of 6.040.


2021 ◽  
Vol 6 (2) ◽  
pp. 75-89
Author(s):  
Handy Nur Cahya

Every manufacturing company will strive to create the best quality products. This is also done by PT. CMSM, a steel company, is producing corrugated zinc products. In several production periods, the defective product values were still found that exceeded the tolerance limit value set at 0.5% in corrugated zinc products. These problems are, of course, very detrimental to the company, so it’s essential to control the quality of corrugated zinc products. This study aimed to determine the factors that cause product defects, propose plans to improve product quality, and provide managerial recommendations based on Six Sigma analysis. Data collection techniques are carried out through observation, interviews, and documentation. Based on the study results, it is known that DPO is 0.000885 and DPMO is 884.6028. At this time, the company is at the level of 4.64 sigma with CTQ (Critical to Quality) folded zinc sheet, cut size is not according to standard, thickness is not according to standard, uneven coating layer and perforated zinc sheet. Based on the analysis, five factors cause product defects: humans, machines, methods, materials, and the environment. To improve quality, the company should improve their quality control through 5W + 1H analysis, namely by providing training to employees, periodic machine maintenance and ensuring that the SOPs that have been made are implemented correctly and adequately. Keywords: six sigma, DMAIC, product defect, quality control, manufacturing


1984 ◽  
Vol 49 (3) ◽  
pp. 626-627 ◽  
Author(s):  
Dan M. Healan

Errors in Vierra and Carlson's (1981) presentation of Bartlett's test for significance of a correlation matrix are discussed and appropriate corrections offered.


2013 ◽  
Vol 9 (3) ◽  
pp. 253
Author(s):  
Samsuddin Sam

This study aims to determine the factors Cultural, Social, Personal and psychology affect consumer behavior in purchasing tabloid Nova in the city of Pontianak. This study is a survey method, whose population is all consumers tabloid Nova in Pontianak and 100 of whom were sampled were selected based on purposive sampling. Data analysis was performed with the Validity and Reliability Testing Instruments, factor analysis (Factor Analysis) which is used to determine the factors that influence consumers in the purchase Tabloid Nova in Pontianak. Test Bartlett's Test of Spehericity amounted to 795.181 less than the value α of 0.05 (5%), so Ho rejected and Ha accepted. Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy amounted to 0,703 this value indicates the number is greater than required, amounting to 0.5-1.0 means of factor analysis suitable for use and there is a closeness between the variables in the population. Factors that influence the consumer's decision to buy tabloids Nova in Pontianak is reflecting social class, lifestyle, perceptions of news delivered and decision-making with the conscious, rational and deliberate, easily available and alternative options on the product, reading habits and customs in the neighborhood , the experience of families and benefits and will always buy. because of the influence of friends, adjust to the income and the drive to buy. The five factors that influence the consumer's decision to buy tabloids Nova in Pontianak has a cumulative percentage of variance (cumulative percentage of variance) of 67.948%. This shows that 5 (five) factors are able to explain the factors that influence the consumer's decision to buy tabloids Nova in Pontianak at 67.948%, while the remaining 31.239% is explained or influenced by other factors.Keywords: consumer behavior, cultural factors, personal, psychological


Author(s):  
Moh Jufriyanto ◽  
Yudha Dwi Putra Negara ◽  
Doni Abdul Fatah

Factor analysis is a statistical analysis that tries to find a relationship (interrelationship) between a number of variables are mutually independent from one another, so that it can be made one or several sets of variables are less than the amount of the initial variables. Researchers want to conduct research on the factors that necessitated the customer in product selection god savings deposits at Bank BTN Kamal, Bangkalan by factor analysis approach. From the results in getting that formed five factors capable of representing on the seventeenth of the variables used factor analysis conducted, five factors formed can be seen from the eigen value more than 1 and pictures scree plot. Factors which is made by customers of Bank BTN in the selection of savings products Batara ie Employee Bank BTN responsive in serving, security transactions, procedures (and requirements) account opening Savings Batara easy was infested, Administration fee is low, and Employees of Bank BTN can give correct information and clear.


2020 ◽  
Vol 21 (1) ◽  
pp. 10-17
Author(s):  
Jelena Titko ◽  
Anna Svirina ◽  
Viktorija Skvarciany ◽  
Inga Shina

The current paper aims to analyse the importance of values of young employees now and in five years period. In order to achieve the aim, the questionnaire consisting of fifty statements was developed and disseminated between the Latvian students. The sample size was 392, which shows that the results represent the whole populations. For data processing, factor analysis was chosen as a tool. The data factorability was assessed via Bartlett’s Test of Sphericity, Kaiser-Myer-Olkin (KMO) statistic, initial estimates of communality and the anti-image correlation matrix. The factors were extracted via principal axis factoring (PAF). The number of factors was determined by the scree plot/Kaiser’s rule and was equal to five in both cases. The results showed the for the young employees the essential values today are those connected to the personality trait. However, in five years, the essential values would be those that are linked to professional development.


1998 ◽  
Vol 24 (6) ◽  
pp. 763-779 ◽  
Author(s):  
Fred S. Switzer ◽  
Philip L. Roth ◽  
Deborah M. Switzer

The accuracy of eight missing data techniques (MDTs) under conditions of systematically missing data was tested using a Monte Carlo analysis. Data were generated from a population correlation matrix, then deleted using several patterns that might be found in a human resource management (HRM) selection validation study. The results indicated that listwise and pairwise deletion were the most accurate methods, followed closely by imputation methods such as regression and hot-deck. Mean substitution was substantially inferior to the other methods tested. Future research that examines different missing data patterns is recommended.


2015 ◽  
Vol 10 (1) ◽  
pp. 85
Author(s):  
Stafanus Andi ◽  
Singgih Santoso

ABSTRACT Research purposes is to identify factors that forms Telkomsel AS and Indosat IM3 purchase intention. Using survey as a data collection method, a questionnaire was distributed to respondents whose using Telkomsel AS and Indosat IM3 with purposive random sampling method. Data analysis tools are factor analysis. Results show that there four five factors that significantly form Telkomsel AS purchasing decisions, i.e access and servicesfactor, product factor, advertising and perception factor, and promotion and pricing factor. Meanwhile, there are two factors that form IM3 purchase intention, i.e information, promoiton, and product factor, and accessand quality factor. Keywords: marketing mix, factor analysis, purchase intention ABSTRAK Tujuan penelitian untuk mengetahui faktor-faktor apa saja yang membentuk minat beli seorang pengguna jasa telekomunikasi Telkomsel AS dan Indosat IM3.Pengumpulan data menggunakan kuesioner yang disebar pada sejumlah responden untuk kedua jenis kartu dengan menggunakan metode purposive random sampling.Metode analisis data yang digunakan adalah analisis faktor. Hasil penelitian menunjukkan kartu TelkomselAS memiliki empat faktor terbentuk yang berpengaruh secara positif dan signifikan terhadap minat beli konsumen, yaitu faktor pelayanan dan akses, faktor produk, persepsi dan iklan, faktor harga dan promosi, dan faktor keluarga.Sementara itu, pada IndosatIM3 terdapat dua faktor terbentuk, yakni faktor produk, promosi dan informasi, dan faktor kualitas dan akses. Kata kunci: bauran pemasaran, analisis faktor, minat pembelian


Sign in / Sign up

Export Citation Format

Share Document