scholarly journals Students’ satisfaction with the quality of educational services

2021 ◽  
Vol 122 ◽  
pp. 04004
Author(s):  
Svetlana Yurievna Mitrofanova ◽  
Lyudmila Vladimirovna Vandysheva ◽  
Anna Aleksandrovna Pustarnakova
Keyword(s):  
Technical College ◽  
Professional Training ◽  
Technical Support ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Paradoxical Situation ◽  
Level Of Satisfaction ◽  
Students Satisfaction

The article raises the problem of the level of satisfaction with educational services among the students of agricultural training areas of secondary vocational education institutions of the Samara region. The study goal is addressed through several objectives including identifying the level of students’ satisfaction with the quality of education, their attitude towards industry internship, the level of satisfaction with the quality of material and technical support, and the presence or absence of the desire for employment in the chosen direction of training. The research method deployed in the study is surveying (N = 123). The study reveals that most respondents (73.7%) are completely or rather satisfied with the quality of education. The calculations indicate that most respondents have a positive or rather positive attitude towards industry internship (70.8%). 89.4% of respondents are completely or rather satisfied with the quality of material and technical support. 84.5% of the respondents are completely or rather satisfied with the quality of educational services while 9.6% found it difficult to answer and 5.7% express dissatisfaction with the quality of educational services to varying degrees. Considering individual educational institutions, the results by the indicator are as follows: the Bezenchuk Agrarian Technical College – 80.8%, the Kinel State Technical College – 91.1%. Due to the lack of data on secondary educational institutions, the obtained results are compared to similar studies conducted in Russian higher education institutions. As a result, the authors report a paradoxical situation consisting in the fact that the students are satisfied with educational services but not all of them plan to continue working in the chosen direction of professional training. Appropriate recommendations are provided for the management of educational institutions in accordance with the obtained results.

Russian students in universities of Baltic countries

2021 ◽  
pp. 89-94
Author(s):  
A.L. Arefiev ◽  
◽  
Keyword(s):  
Higher Education ◽  
Russian Federation ◽  
Professional Training ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Russian Regions ◽  
Baltic Countries ◽  
The Russian Federation ◽  
The Baltic

In recent years, higher educational institutions of the Baltic countries have become more and more popular among Russian youth wishing to get higher education (or take a certain course of professional training) abroad. The article, covering the period before the onset of the coronavirus epidemic, highlights the education of Russian students in universities in Latvia, Lithuania and Estonia. It is noted that a significant part of the students from the Russian Federation come from the Russian regions bordering on the Baltic states. The appendix presents the opinions of Russian students about the learning process and the quality of education received in Latvian, Lithuanian and Estonian universities.

scholarly journals Assessment of quality of educational services of the university

2020 ◽  
pp. 117-123
Author(s):  
A. S. Basyuk ◽  
R. V. Antipenko
Keyword(s):  
Educational Services ◽  
Quality Of Education ◽  
Research And Innovation ◽  
Innovation Activities ◽  
Level Of Satisfaction ◽  
Level Of Training ◽  
Main Components ◽  
High Level ◽  
The University

The article assesses the quality of educational services of the University on the example of fgbou VO “KubSTU”. The concepts of quality of education and educational services are considered, which determine the main components of quality of education, consisting of four parameters: the object of receiving services, the subject of providing services, the process of providing services, the degree of customer satisfaction. Based on these components, the analysis of the quality of education “Kuban state University”, in which was investigated the following categories: number of students enrolled in the University, average grade of students enrolled in College on a budget, the number of educational programs, quality workforce, research and innovation activities, the level of satisfaction of employers with graduates. Based on the analysis of the main indicators characterizing the quality of educational services, it is concluded that quality management in “KubSTU” is effective and provides a high level of training of graduates, and to achieve modern quality of educational services of the University it is necessary to improve the quality system of education at all levels of management of higher education institutions.

scholarly journals SWOT-Analysis of the System of Training of Future Managers (Managers in the Education System)

2021 ◽  
Vol 2 (6 (344)) ◽  
pp. 119-133
Author(s):  
Marianna Shvardak ◽  
Keyword(s):  
Education System ◽  
Professional Training ◽  
Swot Analysis ◽  
Educational Programs ◽  
Educational Process ◽  
Educational Institutions ◽  
Educational Services ◽  
State University ◽  
Effective Management

It was found that systematic monitoring of the quality of education is necessary for effective management, informed decision-making, comparison and adequate assessment of the state of professional training. This task is successfully implemented through SWOT-analysis, which identifies strengths and weaknesses, potential opportunities and potential threats, establishing relationships between them, which can be further used to form quality management strategies for the training of future heads of educational institutions. A SWOT-analysis of the system of training future leaders (managers in the education system) was conducted and a matrix was developed on the example of Mukachevo State University. This made it possible to systematize information about internal and external factors that affect the quality of the educational process. Its results allowed to determine the competitive advantages of professional training, to form strategic priorities (ways) and to get a clear algorithm of further actions. In particular: periodically review educational programs, permanently monitor the market of educational services and resources of Mukachevo State University, systematically take measures to ensure the quality of educational services under the master's educational program «Educational Pedagogical Sciences: Management of Educational Institutions». At the same time, the analysis of the research results showed that the management of the quality of training of the future head of an educational institution depends on setting standards, updating educational programs, highly qualified staff, quality organization of the educational process and effective management.

scholarly journals EXTEND Project: Systematic Approach to Curricula Development

2019 ◽  
Vol 1 (1) ◽  
pp. 282-289
Author(s):  
Elisabeth Lazarou ◽  
Natalya Zerkina ◽  
Yulia Savinova
Keyword(s):  
Engineering Education ◽  
Professional Training ◽  
Systematic Approach ◽  
Free Market ◽  
Future Generation ◽  
Foreign Languages ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Market Relations

AbstractEXTEND project is aimed at modernizing approaches to teaching engineering disciplines in Russia and Tajikistan, increasing quality of education and possibilities of employment for young engineers, students’ motivation and making engineering education attractive. Modern universities carry out not only professional training of students, but also prepare competitively capable personnel who can survive and thrive in modern free market relations, accompanied by a variety of forms of ownership and competition. International educational projects are relevant as they supply universities with international experience and job possibilities. Therefore, foreign languages competence is of key importance for engineers of future generation, and is a means of forming professional, communicative, linguistic and cultural competences. Success of teaching foreign languages depends not only on teachers’ skills, but on carefully selected and elaborated didactic materials as well. EXTEND project team exchange ideas and experience that result in fruitful discussion of issues concerning elaborating new courses to improve engineering education. International teams, which include EXTEND project participants from European, Russian and Tajik higher educational institutions will carry out the task. Project EXTEND is an open kind of consortium, which implies that members from partner countries subordinate to its leader and share joint responsibility for commitments of the consortium.

scholarly journals Articulación de servicios educativos -Redes educativas-. // Articulation of educational services -Educational networks-

Ciencia Unemi ◽  
2019 ◽  
Vol 12 (30) ◽  
pp. 74-86
Author(s):  
Álvaro Sáenz-Andrade
Keyword(s):  
Educational Process ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
False Dilemma ◽  
Educational Networks

Este artículo propone una reorganización de la institucionalidad educativa, en Ecuador, en función de conseguir una articulación de los servicios educativos que permita mejorar la cobertura y calidad de la educación sin necesidad de nuevas inversiones. Esta propuesta confronta el paradigma de que cada unidad educativa debe contar con todos los recursos en su interior para llevar a cabo el proceso educativo. Desarrolla aspectos de gestión para implementar la articulación propuesta. Concluye que, con una visión de articulación y redes educativas se supera el falso dilema entre unidades educativas grandes y pequeñas. AbstractThis article proposes a reorganization of educational institutions in Ecuador, in order to achieve an articulation of educational services that allows improving the coverage and quality of education without the need for new investments. This proposal confronts the paradigm that each educational unit must have all the resources within it to carry out the educational process. It develops management aspects to implement the proposed articulation. It concludes that, with a vision of articulation and educational networks, the false dilemma between large and small educational units can be overcome.

Educational environment – the territory of schoolchildren

2020 ◽  
Vol 89-90 (4-5) ◽  
pp. 10-18
Author(s):  
Olga Demina ◽  
Keyword(s):  
Effective Means ◽  
Educational Environment ◽  
Qualitative Approach ◽  
Educational Process ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Modern School ◽  
To Receive

The current situation in secondary education is characterized by the development of various educational institutions, which differ not only in educational programs and curriculum, but also in the conditions for training and educating, which make up the educational environment of modern educational institutions. The importance of studying the processes of forming the educational environment in a modern school is relevant, since the quality of education and upbringing of modern students who spend most of their time in the educational environment of schools will depend on its organization. Studying the problems of organizing the educational environment is also important in the sense that it is the qualitative approach to this process that will determine in the future if it is possible for students to receive high-quality educational services. The influence of the educational environment on the modern student is determined today, first of all, by the students' perception of the educational process, their involvement in the process of its creation and improvement. The effectiveness of the educational environment may also depend on how the student perceives it. So, the educational environment can be an effective means of developing the potential of the student, but if it is an integrated space for the interaction of children and adults (parents, teachers).

Positive Image as a Contemporary Resource for a Kindergarten Development

10.12737/2631 ◽  
2014 ◽  
Vol 3 (1) ◽  
pp. 54-56
Author(s):  
Воробьёва ◽  
Marina Vorobeva
Keyword(s):  
Educational Institution ◽  
Partial Solution ◽  
Educational Programs ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Development Programs ◽  
Positive Image ◽  
Educational Establishment

The recent years has seen much discussions concerning ways to emphasize uniqueness of an educational establishment and its operational specifics. Partial solution to these issues is achieved through elaboration and documentation of Concepts, “Educational programs”, “Development programs” for various educational institutions. This is not enough for creation of kindergarten’s outer informational field as an open socio-pedagogic system for prospective customers and consumers of educational services. Thus it is necessary to develop ingenious individualized informational documents for each preschool educational institution. The problem of kindergarten management and quality of education maintenance is discussed. The author concludes, that the positive image enhances competitiveness of a preschool educational institution at the educational services market and should be considered as a crucial resource of preschool educational institution management.

scholarly journals Strengthening Quality Culture in Education Services in Madrasah

2020 ◽  
Vol 4 (1) ◽  
pp. 23-31
Author(s):  
Musfiqon
Keyword(s):  
Quality Criteria ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Content Standards ◽  
Academic Quality ◽  
Education Services ◽  
Quality Culture ◽  
Educational Culture

This paper supports the discussion of the concept of strengthening educational culture for managers of educational institutions. In this paper, a strategy to foster a culture of educa- tional quality is also examined so that the quality of madrasah education becomes better, both in terms of inputs, processes and results. The quality strategy in education in schools begins with a number of steps, namely (1) determining quality criteria, (2) building qual- ity commitments, (3) developing cultural quality, (4) developing the quality of educational services, and (5) improving the quality of school culture. The form of quality culture-based services can be done by improving academic quality that complements the developed competency standards, content standards, process standards, and adjusted standards. These four components, if implemented optimally, will be an indicator of descriptors of educational services in quality-based madrasas. Quality strategies in education services in madrasas need to start with a number of steps, namely (1) Find Support, (2) Support Support, (3) build a quality culture , (4) building the quality of education services, and (5) improving the quality of madrasa culture.

scholarly journals Influence of the quality of educational services of a technical university on the employment of graduates

2020 ◽  
Vol 48 (6) ◽  
pp. 459-473
Author(s):  
Dmitry V. Maltsev ◽  
Keyword(s):  
Educational Process ◽  
Educational Services ◽  
Quality Of Education ◽  
Cultural Environment ◽  
Educational Activities ◽  
Subsequent Formation ◽  
Level Of Satisfaction ◽  
Technical University ◽  
The University

Introduction. Quality management of educational services is impossible without feedback from employers, graduates, and parents of students. Analysis of their opinions will help identify weaknesses in the educational process of the University, for the subsequent formation of a roadmap for managing the quality of education. The purpose of the study: to develop recommendations for improving the quality of education of students of the technical University by identifying dissatisfaction with professional, labor and socio-cultural training. Materials and methods. 1261 interested persons took part in the survey, including: 386 graduates (representatives of 225 enterprises and organizations), representatives of employers – 265 people (representatives of 173 enterprises and organizations), parents of students – 610 people. The quality of educational process was assessed by satisfaction with educational activities and satisfaction with the socio-cultural environment of the university. Research results. The results of the level of satisfaction with the quality of educational activities are analyzed, in particular: the level of satisfaction of graduates ranged from 66 to 88%, the greatest dissatisfaction is associated with the organization of practices, research work and the material and technical base of the University. Employers are more dissatisfied with the professional training of graduates, in particular bachelors. More than 70% of employers say that specialists are much better prepared to perform their work functions. In terms of assessing the socio-cultural environment, the satisfaction of students' parents ranged from 49 to 72%. The main comments are related to financial incentives (scholarships, surcharges), as well as the organization of leisure and recreation. The practical significance is to identify the most pressing issues that are not always obvious when viewed from the "inside" of the organization. Many problems are typical for higher education institutions in General, so the results of this study can be useful and applicable for internal audits, in-house surveys, and improving the quality of educational services in other universities.

scholarly journals Alumni Loyalty in Higher Education (Case of Three Private University Alumni of BA Business Administration Programs)

2019 ◽  
Vol 4 (2) ◽  
pp. 51-70
Author(s):  
Goderdzi Buchashvili ◽  
Nino Jikia ◽  
Irma Mesiridze
Keyword(s):  
Academic Staff ◽  
Private University ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Administrative Staff ◽  
Factors Affecting ◽  
Alumni Loyalty ◽  
High Level ◽  
Students Satisfaction

In the 21st century, the increasing need for enhancing the quality of education in higher educational institutions has caught a high interest of researchers in studying the influence of quality of educational services on students’ satisfaction and graduates’ loyalty. Taking into account the purpose of the study, the questionnaire used in it contains predictive and descriptive questions. The research describes different factors, such as service quality, facilities, administrative staff helpfulness, university location, and academic staff professionalism impact on the level of alumni loyalty. The information has been obtained at three private universities in Georgia. Research results were gathered for comparative analysis. The research variable, in this case factors affecting the level of loyalty, should be paid attention to, in order to gain a high level of alumni loyalty.

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