scholarly journals Associating Students’ Satisfaction and Quality of Graduate Educational Services in a Catholic Higher Educational Institution in the Philippines

2019 ◽  
Vol 135 ◽  
pp. 04001 ◽  
Author(s):  
Valentina Parshina ◽  
Elena Kuznetsova

The purpose of the article is to develop a model for interaction between industry higher educational institutions and the customer of educational services in order to increase the human potential in the industry. The article deals with the specifics of relations between the transport higher educational institutions and the company. To assess the quality of relations, the resource exchange model is suggested for use. The article formulates principles of interaction between the parties and indicators that can be used to assess the quality of the resources exchange. A model for interaction between the company’s bus iness units and higher educational institutions was proposed. The relations between the horizontal-structured corporation and educational institutions were modeled; the mathematical apparatus was selected to describe the contacts, indicators of satisfaction with the resources and the resultant indicator (satisfaction with the interaction) were proposed. The model will help to determine quantitative characteristics of the achieved contacts. Their introduction will make it possible to assess the original state of the contacts and proceed to functional design. Introduction of the concept of satisfaction with the resources and interaction in its individual lines will allow identifying the reserves to build on in order to optimize the contacts. The purpose of the modeling is to expand contacts between the higher educational institution and enterprises in the industry, to involve employees in innovation activities, to improve skills of the higher educational institution graduates in response to the needs of the industry. This article only looks at the interaction between industry higher educational institutions and business units of RZD OJSC, whereas recent years brought contacts between the university and many transport organizations that have specifics of market interactions described in the stakeholder theory.


Author(s):  
Olha Yeromenko

The article raises the topical issue of training competitive professionals capable of working under modern market conditions. The transition to market relations changes the education policy and the system of educational services provision. The professional destiny of a future manager and the success rate of an educational institution depend on the quality of providing educational services to graduate students specialised in educational institution management. The purpose of the article is to analyse the results of a survey of graduate students aimed at determining the status of educational services given within the specialty 073 "Management" (specialization "Educational Institution Management") in various higher education institutions of Ukraine. Monitoring the state of the educational services provided to graduate students majoring in educational institution management has been carried out on the basis of general scientific and empirical cognition methods: comprehensive study of quality training of master-course students, observation, survey in the form of questionnaires, analysis of graduate students’ responses, analogy. The criteria enabling graduate students to assess the quality of educational services provided by higher education institutions have been defined: the fundamental nature of training; level of knowledge and experience of teaching staff; organization of the educational process; culture and communication level of teachers; reaction of teachers and administration of higher education institution to further demands of graduate students, etc. On the basis of the analysis and generalisation of the processed material, the basic demands of master-course students majoring in educational institution management for increase in the level of educational services have been defined: decrease in theorising of educational material; practice orientation; increase in the use of interactive teaching methods by teachers; expansion of the list of optional courses; increase in opportunities for individual counselling at a convenient time; involvement of leading specialists, experts, experienced educational institution managers in teaching; improvement of facilities and resources of an institution; increase in the level of additional educational services provision in higher education institutions. According to the results of the study, it has been concluded that it is necessary to establish a flexible system of training master-course students majoring in educational institution management.


Author(s):  
Natalya Dmytryshchuk ◽  
Alla Linenko

The article deals with the problem of improving the quality of training future navigators according to the strategic goals of the modernization of the educational process in Ukraine’s marine higher educational institutions, based on the humanistic paradigm, which requires special attention to the formation of future navigators’ communicative self-efficiency. The study of this problem is of particular relevance, since it is one of the main professional characteristics for representatives of the senior command navigators that enables them to carry out professional activities productively, adequately and at a high level: to organize the coordinated work of the crew, especially consisting of specialists of different nationalities, religious denominations, mentalities; competently and skilfully communicate with seaport employees, representatives of foreign companies, etc. The paper presents the conceptual provisions of A. Bandura, the founder of the theory of self-efficiency, its role and importance in person’s life as well as those of J. Caprari and D. Servon, D. Matsumoto (communication), educators (self-efficiency), (communicative self-efficiency) in the context of importance and the need to develop and form these phenomena for improving the quality of the training aimed at future navigators in higher education institutions of maritime profile. The phenomenon “communicative self-efficiency of the future navigators” has been defined; its essence and structure have been considered, the latter consisting of three components: reflexive (self-identification with navigators as model professionals, the presence of adequate self-assessment of their own actions in the field of professional communication, a stable reflexive position), cognitive-operational (awareness of the communicative sphere of maritime professional activity, skills, professional communication abilities); affective-behavioural (confidence in the possibility of productive communication in professional activities, emotionality, activity, responsibility, ability to self-regulate and self-sustain). The forms and methods for the formation of communicative self-efficiency of cadets of marine universities involved into the experiment have been presented: reflective workshop, keeping a reflective diary, which gave the cadet the opportunity to conduct self-analysis of their own professional actions and enhance self-understanding regarding the presence of the necessary professional personal qualities for performing their future professional activities effectively and building a positive Self-concept of the future navigator; the organizing dialogue “The role of the reflective component in developing future navigators’ communicative self-efficiency”, the technology “Developing confidence in self-efficiency and productive communication of future navigators in their future independent professional activities”, the training module “Communication skills”, etc. Keywords: communication, self-efficiency, communicative self-efficiency, future navigator, marine higher educational institution.


Author(s):  
Natalia Ivanovna Popova ◽  
◽  
Artem Viktorovich Andronov ◽  
Aleksey Sergeevich Khomchenko ◽  
◽  
...  

The article deals with the problems of the organization of the educational environment of higher educational institutions. The purpose of the article is to determine cloud computing as the most effective means of forming a unified educational environment of the university, providing a reliable organization of the educational process in the field of providing educational services in the “one window” mode in various social, political and economic conditions. Based on the analysis of modern platforms for organizing the educational environment and based on current trends in the IT market, Cloud Computing is currently one of the most promising areas. The article defines the essence of cloud computing, which is to provide hosting users with remote access to services, computing resources and applications over the Internet. Examples of the use of cloud technologies in the public sector and education are given. The main types of services provided by the Russian cloud services market (Saas and Iaas) are described. The implementation of the” National Cloud Platform O7″, developed by Rostelecom, is discussed in more detail. The advantages of organizing the educational environment with the help of cloud technologies are considered. Stand out. characteristic features of the Cloud Computing concept, various types of clouds are considered, their advantages and disadvantages. The organization of a unified educational environment of a higher educational institution through cloud computing is a promising direction that allows achieving high technological efficiency: while reducing the cost of purchasing special software and hardware, the quality and efficiency of the educational process in the conditions of digitalization of the economy significantly improves, and it also becomes possible to provide educational services in the “one window” mode, which is a priority of the Government of the Russian Federation.


2018 ◽  
Vol 64 (2) ◽  
pp. 170
Author(s):  
Ruslan V. Mann

The article is devoted to the analysis of the peculiarities of forming the competences of future economists in the process of obtaining educational services in higher educational institutions. The views of domestic and foreign scholars on the essential characteristics of the «competence», which are necessary for the qualitative fulfillment of official duties by future economists, are presented. The requirements of the labor market for future specialists in economics and accounting are analyzed, in particular, regarding to the effective possession of information and communication competencies. The results of the admission campaign of 2017-2018 academic year in the specialties 076 «Entrepreneurship, trade and stock-taking», 051 «Economics» and 071 «Accounting and taxation» of the bachelor and master's levels are demonstrated. The content of educational programs for preparing the economic direction specialists, competitive in the labor market, is considered. The ways of improving the quality of educational services for the preparation of future economists in order to ensure the possibility of their further employment in the specialty are proposed.


2018 ◽  
pp. 9-11
Author(s):  
Anatoly Evgenievich Arkhipov ◽  
Evgeny Alexeevich Grigoriev ◽  
Vyacheslav Dmitrievich Eskov

Modern society is characterized by dynamism of social and cultural interactions in the context of globalization of social and economic processes. According to the authors’ opinion this increases the importance of improving the quality of training, all education, including higher professional education. Improving the competitiveness of higher educational institution may make on the basis of conformity of quality of the educational product to the requirements of actual and potential consumer demand. Globalization and information factors of the interaction of market actors largely determine the necessity of transformation of approaches to formation and functioning of higher education institutions today


Author(s):  
Olena Kravchenko

The article argues that the relevance of providing the quality of the official website content of modern universities is predetermined by the objective requirements of the present day, such as the priority of the state policy in the field of integration of higher educational institutions into the European education space, the globalization of information technologies and increasing of the Internet activity among the population. The subject of the study is the features of the websites' information content of the universities from different countries. It is determined that the website content of a modern institution of higher education contains information on various types of university activities (educational, scientific, pedagogic, financial, and marketing). The content of websites of foreign and universities was analyzed according to the following criteria: language; informativeness; utility; administrative and financial transparency; technical design. The analysis of website content of various universities was carried out in accordance the availability of information of university’s general characteristics, of the organization of the university’s educational process and features of student life, of university's scientific activities, of ways of advertising and the formation of a positive image of an educational institution in the imagination of Internet visitors. The attention is focused on the features of the websites' information content of the leading foreign and domestic universities. The main distinctions are in the ways of positioning the institution in the future; outlining the competitive advantages of an educational institution and highlighting the opportunities for improving the quality of the educational process; popularizing the university's scientific activities, and identifying the ways to confirm the reputation of the university. It is proved that the development of top-quality content contributes to the improvement of the image of the higher educational institution on the Internet, as well as increases the competitiveness of the university in the market of educational services both in the country and abroad. Awareness of the relevance of providing the quality of the official website content of the institution of higher education allows to tackle the problem of creating and distributing vital, unique, classified, and interesting information.


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