scholarly journals Faktor-faktor yang Mempengaruhi Behavioral Intention Pengguna Mobile Banking BCA: Studi pada Gen Y

2021 ◽  
Vol 5 (4) ◽  
pp. 354
Author(s):  
Heryanto Heryanto ◽  
Miharni Tjokrosaputro
Keyword(s):  
Social Influence ◽  
Generation Y ◽  
Behavioral Intention ◽  
Self Efficacy ◽  
Mobile Banking ◽  
Banking Services ◽  
Probability Sampling ◽  
Gen Y ◽  
Performance Expectancy ◽  
Effort Expectancy

Recently, the using of mobile banking facilities are increasingly in demand because it considered effective for customers. This research used BCA mobile banking users as respondents. The aim of this research is to determine factors that affects Behavioral Intention of BCA mobile banking users. Sampling from 138 respondents among generation Y by probability sampling method. The researcher collected data by distributing questionnaires to respondents and the data were analyzed by using software SPSS Statistics version 24. The results showed that Effort Expectancy, Performance Expectancy, Social Influence, Facilitating, Security, and Self Efficacy affected positively toward Behavioral Intention for BCA mobile banking users among generation Y. The study could contribute to BCA or other banks to analyze and improve their mobile banking services to increase mobile banking usage among generation Y. Akhir-akhir ini, fasilitas mobile banking semakin diminati karena penggunaannya dianggap efektif bagi pelanggan. Penelitian ini menggunakan nasabah BCA yang pengguna mobile banking sebagai responden. Penelitian ini bertujuan untuk mengetahui berbagai faktor yang berpengaruh pada intensi perilaku pengguna mobile banking BCA. Pengambilan sampel dilakukan pada 138 responden di kalangan generasi Y dengan metode probability sampling. Pengumpulan data melalui penyebaran kuesioner kepada responden dan data dianalisis menggunakan software SPSS Statistics version 24. Hasil penelitian memperlihatkan bahwa Effort Expectancy, Performance Expectancy, Social Influence, Facilitating, Security, dan Self Efficacy berpengaruh positif terhadap intensi perilaku pengguna mobile banking BCA di kalangan Gen Y. Hasil studi ini dapat membantu BCA ataupun industri perbankan untuk menganalisis dan meningkatkan layanan mobile banking untuk meningkatkan penggunaan mobile banking BCA dari generasi Y.

scholarly journals Tugas 2 Matakuliah Teknologi E-Business - Analisis E-Commerce Blibli.com

2019 ◽  
Author(s):  
Apriyan Aryatama
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Online Shopping ◽  
Shopping Mall ◽  
Probability Sampling ◽  
Purposive Sampling ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions

Blibli.com merupakan situs e-commerce berkonsep online shopping mall yang didirikan sejak tanggal 25 Juli 2011 oleh PT Global Digital Niaga (GDN). Melihat fenomena yang terjadi saat ini adalah Blibli.com memiliki lima juta pengunduh dengan rating 4.1 tetapi hanya memiliki 127.199 pengguna. Penelitian ini menggunakan model UTAUT dan menggunakan variabel Performance Expectancy, Trust, Effort Expectancy, Social Influence, Facilitating conditionss, Behavioral Intention, dan Use. Tujuan penelitian ini untuk mengetahui pengaruh variabel Performance Expectancy, Effort Expectancy, Trust, dan Social Influence terhadap Behavioral Intention. Selain itu untuk mengetahui pengaruh Performance Expectancy dan Effort Expectancy terhadap Trust pengguna aplikasi mobile Blibli.com. dan untuk mengetahui pengaruh Facilitating Conditions dan Behavioral Intention terhadap Use pada pengguna aplikasi Blibli.com. Metode penelitian ini menggunakan pendekatan kuantitatif. Pengumpulan data dilakukan pada pengguna aplikasi Blibli.com di seluruh Indonesia dengan 300 responden. Penelitian ini menggunakan metode non-probability sampling dengan tipe purposive sampling dan menggunakan model persamaan struktural (SEM) serta menggunakan skala likert dengan 21 butir pertanyaan. Hasil penelitian ini menunjukkan variabel Performance Expectancy signifikan terhadap Trust, Social Influence signifikan terhadap Behavioral Intention, dan Behavioral Intention signifikan terhadap Use. Adapun variabel yang tidak berpengaruh yaitu Effort Expectancy terhadap Trust, Effort Expectancy dan Trust terhadap Behavioral Intention, dan Facilitating Conditions terhadap Use. Penelitian ini diharapkan dapat berguna bagi PT Global Digital Niaga (GDN) dalam rangka pencapaian peningkatan minat pengguna aplikasi Blibli.com.

scholarly journals Analisis Faktor-Faktor UTAUT dan Trust Terhadap Behavioral Intention Pengguna BNI Mobile Banking Pada Pekerja Migran Indonesia

2021 ◽  
Vol 4 (2) ◽  
pp. 926-939
Author(s):  
Rita Rita ◽  
Mita Handra Fitria
Keyword(s):  
Social Influence ◽  
Migrant Workers ◽  
Behavioral Intention ◽  
Sampling Technique ◽  
Analysis Tool ◽  
Mobile Banking ◽  
Performance Expectancy ◽  
Gender And Age ◽  
Effort Expectancy ◽  
Facilitating Conditions

The purpose of this study is to analyze the UTAUT and Trust factors on the Behavioral Intention of BNI mobile banking users on Indonesian Migrant Workers. Performance expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, and Trust as independent variables, Behavioral intention as the dependent variable, and Gender and Age as moderators in this study. The sampling technique used in this study is a side probability as a sampling method. Where probability sampling in this study provides equal opportunities for each element in the population to be selected. Researchers used simple random sampling where the distribution of samples was carried out randomly within the population and each member had the same opportunity. Data collection was carried out by distributing survey questionnaires which were filled in by 100 Indonesian Migrant Workers' participants. The analysis tool used is Smart PLS 3.3.2. The results showed that Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, and Trust towards the Behavioral intention of BNI Mobile banking users to Indonesian Migrant Workers simultaneously. Meanwhile, partially there is an influence on the Facilitating conditions variable on the Behavioral intention of BNI Mobile banking users for Indonesian Migrant Workers, but there is no influence on Performance expectancy, Effort Expectancy, Social Influence, and Trust on the Behavioral intention of BNI Mobile banking users for Indonesian Migrant Workers. There is no influence of the Gender and Age variables in moderating the effect of the Facilitating conditions variable on the Behavioral intention of BNI Mobile banking users to Indonesian Migrant Workers.

scholarly journals ANALISIS ADOPSI PENGGUNAAN MOBILE BANKING MENGGUNAKAN MODEL UTAUT MODIFIKASI DENGAN BUDAYA SEBAGAI MODERATOR DI KALIMANTAN TIMUR

2020 ◽  
Vol 4 (7) ◽  
pp. 1025-1035
Author(s):  
Gina Ayyudia Khairani ◽  
Refi Rifaldi Windya Giri
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Partial Least Square ◽  
Least Square ◽  
Mobile Banking ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Usage Behavior ◽  
Quota Sampling

Perkembangan pesat teknologi saat ini berdampak pada seluruh aspek kehidupan, salah satunya pada sektor perbankan. Riset DBS Bank di Indonesia menunjukkan 41% frekuensi transaksi perbankan tahun 2018 adalah transaksi mobile banking. Kalimantan Timur sendiri sebagai salah satu provinsi dengan pendapatan perkapita dan pengeluaran konsumsi yang tinggi, penggunaan internet masih rendah, berdasarkan riset APJII 2018 tercatat berada di posisi kedua terendah dalam penggunaan internet. Penelitian ini menggunakan model UTAUT modifikasi budaya berdasarkan teori culture dimension Hoftstede menggunakan metode quota sampling dengan jumlah 300 responden non-pengguna mobile banking. Teknik analisis data menggunakan SEM-PLS (Partial Least Square) dengan software WarpPLS 6.0 Hasil penelitian menyebutkan bahwa faktor-faktor yang paling mempengaruhi minat nasabah di provinsi Kalimantan Timur dalam mengadopsi layanan mobile banking secara berurutan adalah Effort expectancy, Performance expectancy, dan Social influence. Behavioral Intention berpengaruh positif dan signifikan terhadap Usage Behavior. Variabel moderator budaya Individualism/Collectivitism (IDV) memperkuat hubungan Behavioral Intention (BI) dan Usage Behavior (UB).

Factors influencing students’ adoption of e-learning: a structural equation modeling approach

2017 ◽  
Vol 10 (2) ◽  
pp. 164-182 ◽  
Author(s):  
Ali Tarhini ◽  
Ra’ed Masa’deh ◽  
Kamla Ali Al-Busaidi ◽  
Ashraf Bany Mohammed ◽  
Mahmoud Maqableh
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Self Efficacy ◽  
Structural Equation ◽  
Equation Modeling ◽  
Content Type ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
E Learning ◽  
Facilitating Conditions

Purpose This research aims to examine the factors that may hinder or enable the adoption of e-learning systems by university students. Design/methodology/approach A conceptual framework was developed through extending the unified theory of acceptance and use of technology (performance expectancy, effort expectancy, hedonic motivation, habit, social influence, price value and facilitating conditions) by incorporating two additional factors, namely, trust and self-efficacy. Data were collected from students at two universities in England using a cross-sectional questionnaire survey between January and March 2015. Findings The results showed that behavioral intention (BI) was significantly influenced by performance expectancy, social influence, habit, hedonic motivation, self-efficacy, effort expectancy and trust, in their order of influencing the strength and explained 70.6 per cent of the variance in behavioral intention. Contrary to expectations, facilitating conditions and price value did not have an influence on behavioral intention. Originality/value The aforementioned factors are considered critical in explaining technology adoption but, to the best of the authors’ knowledge, there has been no study in which all these factors were modeled together. Therefore, this study will contribute to the literature related to social networking adoption by integrating all these variables and the first to be tested in the UK universities.

scholarly journals Investigating the Determinants of Students’ Intention to Use Business Simulation Games

2019 ◽  
Vol 58 (2) ◽  
pp. 433-458 ◽  
Author(s):  
Yu-Yin Wang ◽  
Yi-Shun Wang ◽  
Shi-En Jian
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Partial Least Square ◽  
Intention To Use ◽  
Business Simulation ◽  
Simulation Games ◽  
Performance Expectancy ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Behavioral Intention To Use

Business simulation games (BSGs) are educational tools that help students develop business management knowledge and skills. However, to date, relatively little research has investigated the factors that influence students’ BSG usage intention. Grounded on the extended unified theory of acceptance and use of technology, this study helped to fill this gap by exploring intention to use BSGs. Specifically, this study investigated the influence of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, and price value on behavioral intention to use BSGs. Data collected from 141 useful respondents were tested against the research model using partial least square approach. The results of this study indicated that behavioral intention to use BSGs was influenced by facilitating conditions, hedonic motivation, and price value. Unexpectedly, performance expectancy, effort expectancy, and social influence were not predictive of students’ behavioral intention to use BSGs. These findings enhanced our understanding of students’ BSG usage behavior and provided several important theoretical and practical implications for the application of BSG in the context of business and management education.

scholarly journals Analisis Penerimaan dan Penggunaan Aplikasi Gojek Menggunakan Model UTAUT

2020 ◽  
Vol 1 (1) ◽  
pp. 85-95
Author(s):  
Nadiyah Hidayati ◽  
Yudi Ramdhani
Keyword(s):  
Data Processing ◽  
Social Influence ◽  
Significant Influence ◽  
Behavioral Intention ◽  
Strong Relationship ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Data Processing Method ◽  
Effort Expectancy ◽  
Facilitating Conditions

Abstrak Objektif. Aplikasi Gojek merupakan aplikasi berbasis android yang menjadi pintu masuk bagi pelanggan untuk mendapatkan layanan yang disediakan PT Gojek Indonesia. Penelitian ini dilakukan untuk menganalisa faktor-faktor yang mempengaruhi penerimaan dan penggunaan aplikasi Gojek menggunakan model Unified Theory of Acceptance and Use of Technology (UTAUT) dengan 4 variabel bebas dan 1 variabel terikat yaitu ekspektasi kinerja, ekspektasi usaha, faktor sosial, kondisi-kondisi pemfasilitasi, dan niat perilaku. Penelitian ini dilakukan terhadap 100 responden pengguna aplikasi Gojek  pada SMK MVP Ars Internasional. Material and Metode. Model UTAUT digunakan untuk mengetahui tingkat keberhasilan penerimaan aplikasi Gojek agar dapat diterima oleh masyarakat. Metode pengolahan data yang digunakan adalah regresi linear berganda yang menggunakan software SPSS 22. Hasil. Dari pengolahan data tersebut didapatkan hasil bahwa variabel ekspektasi kinerja, ekspektasi usaha, faktor sosial dan kondisi-kondisi pemfasilitasi memiliki nilai korelasi sebesar 0,867 terhadap niat perilaku, artinya antara variabel independen dan dependen dalam penelitian ini memiliki hubungan yang sangat kuat, nilai R Square (R2) sebesar 75,2% sedangkan sisanya dipengaruhi variabel lain. Kesimpulan. Dengan demikian dapat disimpulkan bahwa secara simultan, variabel ekspektasi kinerja, ekspektasi usaha, faktor sosial, dan kondisi-kondisi pemfasilitasi berpengaruh secara positif dan signifikan terhadap niat perilaku aplikasi Gojek. Sedangkan secara parsial, hanya variabel ekspektasi kinerja dan faktor sosial yang memiliki pengaruh positif dan signifikan terhadap niat perilaku aplikasi Gojek. Sedangkan variabel ekspektasi usaha dan kondisi-kondisi pemfasilitasi tidak memiliki pengaruh positif dan signifikan terhadap niat perilaku dalam menggunakan aplikasi Gojek. Abstrack Objective. Gojek application is an android-based application that is the entrance for customers to get the services provided PT Gojek Indonesia. This study was conducted to analyze the factors that influence the acceptance of Gojek applications using the UTAU) method with 4 independent variables and 1 dependent variable namely Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, and Behavioral Intention. This research was conducted on 100 respondents of the Gojek application SMK MVP Ars International. Materials and Methods. The UTAUT model is used to determine the level of success in accepting Gojek applications to be accepted by the community. The data processing method used is multiple linear regression using SPSS 22 software. Results From the data processing, the results show that the variables of performance expectancy, effort expectancy, social influence, and facilitating conditions have a correlation value of 0,867 to behavioral intention, meaning between independent and dependent variables in this study has a strong relationship, the value of R Square (R2) of 75,2% while the rest is influenced by other variables. Conclusion. Thus it can be concluded that simultaneously, the variable performance expectancy, effort expectancy, social influence, and facilitating conditions positively and significantly affect the behavioral intention of Gojek applications. While partially, only the performance expectancy and social influence variables that have a positive and significant influence on the behavioral intention of Gojek application. While the effort expectancy and facilitating conditions variable does not have a positive and significant influence on Behavioral Intentionin using the Gojek application.

scholarly journals ANALISIS PENERIMAAN PENGGUNA SISTEM INFORMASI PERPUSTAKAAN DAN ARSIP DAERAH KABUPATEN BULELENG MENGGUNAKAN MODEL UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT)

2019 ◽  
Vol 8 (2) ◽  
pp. 394
Author(s):  
Nita Rianadewi ◽  
Dewa Gede Hendra Divayana ◽  
I Made Ardwi Pradnyana
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Unified Theory ◽  
Performance Expectancy ◽  
Use Of Technology ◽  
Effort Expectancy ◽  
Facilitating Conditions ◽  
Use Behavior

Sistem Informasi Perpustakaan dan Arsip (SIPA) adalah sebuah website yang dikembangkan oleh perpustakaan daerah di kabupaten Buleleng sebagai alternative dalam mendukung pengelolaan dan mempermudah pengguna. Penelitian ini bertujuan untuk menganalisis pemanfaatan Sistem Informasi Perpustakaan dan Arsip (SIPA) di Kabupaten Buleleng dengan berdasarkan menggunakan Model Unified Theory Of Acceptance and Use Of Technology (UTAUT) dengan menggunakan empat variabel bebas yakni  performance expectancy,  effort expectancy, social influence dan  facilitating conditions sebagai variable bebas dengan  behavioral intention dan use behavior sebagai variable terikat dan variable moderator Age, Gender dan experience. Variabel Ekpektansi Kinerja dan variabel Ekspektasi usaha tidak berpengaruh positif terhadap  minat penggunaan Sistem Informasi Perpustakaan. Pengaruh sosial berpengaruh positif terhadap minat penggunaan, Kondisi yang memfasilitasi berpengaruh positif terhadap perilaku penggunaan Sistem Informasi Perpustakaan, Variabel moderator jenis kelamin tidak memperkuat hubungan antara ekspektasi kinerja, ekspektansi usaha dan pengaruh sosial terhadap minat penggunaan Sistem Informasi Perpustakaan. Variabel moderator umur tidak memperkuat hubungan antara ekspektasi kinerja, ekspektansi usaha dan pengaruh sosial dengan minat penggunaan.Variabel moderator  umur  memperkuat hubungan antara  kondisi yang memfasilitasi  dengan  perilaku pengguna, variable moderator pengalaman memperkuat hubungan antara pengaruh sosial terhadap minat penggunaan Sistem Informasi Perpustakaan, variable moderator pengalaman memperkuat hubungan antara kondisi yang memfasilitasi terhadap perilaku pengguna Sistem Informasi Perpustakaan.  Kata Kunci :  Sistem Informasi Perpustakaan,  Ekspektansi Kinerja, Ekspektansi Usaha, Pengaruh Sosial, Kondisi Pemfasilitasi, Minat Penggunaan,  Perilaku pengguna, UTAUT

The diffusion of mobile QR-code payment: an empirical evaluation for a pandemic

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xuan Cu Le
Keyword(s):  
Behavioral Intention ◽  
Self Efficacy ◽  
Service Providers ◽  
Empirical Evaluation ◽  
Qr Code ◽  
Related Factors ◽  
Content Type ◽  
Perceived Severity ◽  
Performance Expectancy ◽  
Effort Expectancy

PurposeThe research purpose is to explore the diffusion of mobile QR-code payment (MQP) in a coronavirus disease (COVID-19) context by formulating a behavioral response model based on an integration between protection motivation theory (PMT) and unified theory of acceptance and use of technology (UTAUT). This study also investigates the importance of physical distancing norm for behavioral intention toward MQP.Design/methodology/approachA web-based survey was designed and data were accumulated from 411 validated respondents who have used MQP or tend to utilize it in Vietnam. Statistical analysis was conducted using SPSS and AMOS to verify the hypotheses.FindingsResults illustrated that behavioral intention is motivated by key antecedents of PMT (including perceived severity, perceived susceptibility and self-efficacy) and important factors of UTAUT (including performance expectancy, effort expectancy and social influence), and physical distancing norm. Moreover, perceived severity promotes performance expectancy, whereas self-efficacy boosts effort expectancy in MQP. Lastly, behavioral intention and recommendation were indicators of the diffusion of MQP under COVID-19.Practical implicationsMQP is just in its infant stage in Vietnam; thus, the findings provide managerial implications, which will aid service providers and firms to adopt marketing strategies that enhance consumers' acceptability and recommendation of MQP to the public.Originality/valueLittle is empirically considered the effects of perceived threat-related factors in PMT and physical distancing norm on behavioral intention toward MQP in a salient pandemic setting. Furthermore, the antecedents in UTAUT contribute greatly to behavioral intention. This study enlightens the diffusion of MQP based on behavioral intention and recommendation.

scholarly journals ANALISIS NIAT PERILAKU PENGGUNAAN E-MONEY BERBASIS CHIP MENGGUNAKAN MODEL MODIFIKASI UTAUT (STUDI KASUS PADA PENGGUNA FLAZZ E-MONEY DI KOTA BANDUNG)

2019 ◽  
Vol 3 (5) ◽  
pp. 614-627
Author(s):  
Nauval Nurvian Mugni ◽  
Brady Rikumahu
Keyword(s):  
Social Influence ◽  
Behavioral Intention ◽  
Perceived Risk ◽  
Performance Expectancy ◽  
Effort Expectancy

Flazz merupakan e-money yang diciptakan oleh bank BCA. Jumlah pengguna Flazz dari tahun ke tahun meningkat, namun faktanya jumlah transaksi Flazz masih minim apabila dibandingkan dengan alat elektronik lainya. Selain itu tingkat awareness e-money di Kota Bandung masih minim dibandingkan dengan Jakarta, Medan, dan Semarang. Tujuan penelitian ini adalah untuk mengetahui faktor yang mempengaruhi niat perilaku penggunaan Flazz di Kota Bandung dengan menggunakan Model UTAUT yang dimodifikasi oleh penelitian Abrahao et al pada tahun 2016. Metode penelitian ini adalah metode kuantitatif, teknik analisis data yaitu teknik analisis deksriptif menggunakan SEM-PLS dengan 400 sampel.   Hasil yang didapat yaitu performance expectancy, effort expectancy, dan social influence berpengaruh positif dan signifikan terhadap behavioral intention. Perceived risk berpengaruh negatif dan signifikan terhadap behavioral intention dan perceived cost berpengaruh negatif namun tidak signifikan terhadap behavioral intention pada pengguna Flazz e-money di Kota Bandung.

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