scholarly journals METHODOLOGICAL APPROACHES TO EVALUATION OF QUALITY MANAGEMENT SYSTEM EFFICIENCY IN AGRICULTURE OF THE REPUBLIC OF BELARUS

2018 ◽  
Vol 56 (1) ◽  
pp. 16-27 ◽  
Author(s):  
P. V. Rastorgouev
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
System Efficiency ◽  
Methodological Approaches ◽  
The Republic

scholarly journals Balanced scorecard as a tool for managing information and library activities: some approaches to implementation

Bibliosphere ◽  
2018 ◽  
pp. 101-104
Author(s):  
Yu. N. Dresher ◽  
E. A. Kosolapova ◽  
T. I. Klyuchenko
Keyword(s):  
Quality Management ◽  
Balanced Scorecard ◽  
Management System ◽  
Quality Management System ◽  
Reference Points ◽  
Strategic Objectives ◽  
Organization Effectiveness ◽  
Medical Library ◽  
Information Center ◽  
The Republic

Today, effective quality management is a factor in organizing the institution ensuring its market success in a competitive information and library market. New approaches appeared to increase the organization effectiveness. The introduction of a Balanced Scorecard (BS) is an approach that based on a causal relationship between strategic objectives reflecting their parameters and the factors for obtaining the planned results. The BS provides a new approach to the strategic management of institutions of any size, different spheres of ownership and activities. Analysis of BS implementation in an organization with an existing quality management system (QMS) allows asserting them should be used as complementary approaches. Based on the results of this study, the specialists of the Republican Medical Library and Information Center (RMLIC) of the Ministry of Health of the Republic of Tatarstan carried out preparatory work to implement their own system. We started with customer demands satisfaction by products and services, monitoring and measuring this satisfaction. The main argument for making this decision is that the information obtained after monitoring and measuring customer satisfaction will serve as the basis to determine the strategic reference points (mission, values, vision) of the library and information center. Satisfaction indirect indicators have been taken into account; a method of brainstorming is used to systematize the judgments on the quality of provided products and services: library, bibliographic, information services and information-library products to health professionals (selective dissemination of information, differentiated servicing of managers), information and legal services. The results obtained and the conclusions drawn will be used to improve the quality management system of RMLIC and the activities of the Center as a whole. They should be applied in other libraries implementing a quality management system

scholarly journals Mogućnosti korištenja audita sustava upravljanja kvalitetom za unaprjeđenje učinkovitosti javne uprave

2017 ◽  
Vol 7 (1) ◽  
pp. 54
Author(s):  
Ivana Čandrlić - Dankoš
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Public Administration ◽  
Management System ◽  
Quality Management System ◽  
International Competitiveness ◽  
International Standards ◽  
Iso 9001 ◽  
Business Practices ◽  
The Republic

According to the international requirements of ISO 9001:2015, the conducting of the audit of the quality control system is a key prerequisite for checking the compliance of the system with the international standards requirements and the requirements of the organization's quality management system that applies them. The results of conducted internal audits contain information related to irregularities (noncompliance with the required norms), and recommendations for improvement, all of it aimed towards improving the existing business practices. Simultaneously, the analysis of the position of the Republic of Croatia on international competitiveness charts shows a significant lag in relation to the countries of Central and Eastern Europe. The analysis of the comparison of the Republic of Croatia with other countries based on the analysis of international competitiveness shows lagging in all segments of competitiveness. Consequently, in line with the recommendations of the European Commission as part of the convergence program of national reforms in the Republic of Croatia, the weakness of the system is also reflected in the (non) efficiency of the public sector that needs to be improved. The work of local and regional self-government units (hereinafter referred to as management) in the Republic of Croatia is supervised by State administration bodies, institutions responsible for conducting business of legal and/or natural persons, assemblies in towns and counties, and within municipalities the municipal council as well as internal audit units and internal auditors if the management has implemented a quality management system according to one of the international standards. The question arises about the possibility of using audits as a form of quality management control as a strategic tool for improving the work of the administration, or more precisely the increasing of the efficiency of the system and raising the level of competitiveness. This paper gives a brief overview of the efficiency of the Croatian public administration presented through international competitiveness charts, an overview of the forms of work management oversight, with special emphasis on monitoring specificities according to the international standard ISO 9001:2015 and the Quality Control and Auditing Guidelines standard methodology and the ISO / IEC 19011: 2012. Professional and scientific literature regarding the experiences and the role of internal auditing in public administration has been consulted. The concluding remarks analyze the possibilities of using internal audits as the basis for improving the quality of the management system.

scholarly journals Legal framework for quality assurance in the Republic of Moldova higher education

2021 ◽  
Vol 97 ◽  
pp. 01040
Author(s):  
Doina Usaci ◽  
Lilia Sargu
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Total Quality ◽  
Republic Of Moldova ◽  
The Republic

In the current economic context, quality has become a source of competitive advantage, and universities that want to achieve academic excellence must perceive quality as something integral to their activities. The purpose of this research is to demonstrate that without establishing an efficient mechanism for quality assurance and evaluation, higher education institutions turn into diplomas mills, being rather an impediment to the cultural, economic and social development of society. So, in order to ensure the success of the scientific approach, the following methods were used: scientific documentation; analytical-synthetic methods; the method of comparing and generalizing theoretical and practical data. The analysis of the quality of higher education in Moldova in terms of the provisions of the Bologna Process raised a fundamental question - the acute need for effective external evaluation mechanisms of higher education institutions in parallel with the internal mechanisms of institutions. As a result, following the empirical study, we conclude that the universities of the Republic of Moldova do not face significant problems that seriously affect the performance of the total quality management system, but they must really make efforts to improve the dimensions analyzed in within this research, in order to obtain the benefits expected from the implementation of the total quality management system.

scholarly journals An Air Quality Management System for Policy Support in Cyprus

2012 ◽  
Vol 2012 ◽  
pp. 1-8 ◽  
Author(s):  
Nicolas Moussiopoulos ◽  
Ioannis Douros ◽  
George Tsegas ◽  
Savvas Kleanthous ◽  
Eleftherios Chourdakis
Keyword(s):  
Air Quality ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Monitoring Network ◽  
Policy Support ◽  
Air Quality Management ◽  
Advanced User ◽  
The Republic ◽  
Republic Of Cyprus

The recent air quality directive (2008/50/EC) encourages the introduction of modelling as a necessary tool for air quality assessment and management. Towards this aim, an air quality management system (AQMS) has been developed and installed in the Department of Labour Inspection (DLI) of the Republic of Cyprus. The AQMS comprises of two operational modules, providing hourly nowcasting and daily forecasting of the air quality status, implemented as an integrated model system that performs nested grid meteorological and photochemical simulations. A third operational module provides the capability of an interactive configuration of custom emission scenarios and corresponding model runs covering user-defined domains of interest. Statistical indicators are calculated at the end of each day for the measurement locations of DLI's air quality monitoring network. Besides, the system provides an advanced user interface, which is realised as a web-based application providing access to model results from any computer with an internet connection and a web browser.

scholarly journals Implementation of quality management system and the level of maturity of the company in the dairy industry of Serbia

Ekonomika ◽  
2021 ◽  
Vol 67 (3) ◽  
pp. 63-74
Author(s):  
Milan Mihajlović ◽  
Jelena Tadić ◽  
Jelena Jotić
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Synthesis Method ◽  
Dairy Industry ◽  
Management Systems ◽  
Quality Performance ◽  
Quality Management Systems ◽  
Initial Assumption ◽  
The Republic

The aim of this paper is to point out the existence of differences in the application of quality management systems as well as the level of maturity in the companies of the dairy industry in the Republic of Serbia. The initial assumption is based on the defined goal which states that the application of quality management systems and the level of maturity in these companies differ depending on their size. The research was conducted on the basis of QMMG - Quality Management Maturity Grid model of maturity. The initial assumption test was performed using the Kruskal-Wallis test as a nonparametric alternative to one-way analysis of variance of different groups. In addition to this method, the methods analysis, the synthesis method and descriptive statistics were also used. Using the mentioned statistical methods, six aspects of the quality management system were processed (Management understanding and attitude, Quality organisation status, Problem handling, Cost of quality as percent of sales, Quality improvement actions and Summary of company quality posture) as well as the entire quality management system in selected companies. Statistically significant deviations were found in five of the six aspects as well as in the overall quality management system. The contribution of this research is reflected in the diagnosis of the level of maturity in the companies covered by this research together with the possibility of improving certain aspects of the quality management system in order to develop the skills needed to increase the companies ' quality performance.

scholarly journals ISO and Lean Quality Management Systems in Healthcare

2021 ◽  
Vol 11-12 (221-222) ◽  
pp. 13-21
Author(s):  
Tolegen Magauov ◽  
Keyword(s):  
Quality Management ◽  
Lean Manufacturing ◽  
Management System ◽  
Manufacturing System ◽  
Quality Management System ◽  
Lean Production ◽  
Management Systems ◽  
Healthcare Organizations ◽  
Quality Management Systems ◽  
The Republic

Currently, in the healthcare of the Republic of Kazakhstan and many other countries, ISO standards are mandatory, and also in some countries the Lean Production System is used. In the Republic of Kazakhstan, the Ministry of Health issued guidelines for the implementation of lean technologies in healthcare organizations in 2017. However, the introduction of Lean technologies is not yet mandatory and has not become widespread in medical organizations in our country. In this regard, information on Lean technologies, experience of their application and effectiveness in healthcare organizations is useful for our medical managers and workers. Goal. Analysis of literature data on ISO and Lean quality management systems, their comparison, experience of application in healthcare organizations and efficiency. Material and methods. For this analysis, we searched for information on the issue with a depth of up to 20 years. Search for publications on the topic of the review was carried out in the databases of PubMed / MEDLINE, PMC, EMBASE, Web of Since, as well as a broad search through the browsers Google.com and Yahoo.com. The search criteria were combinations of terms: quality management system, healthcare, and lean production. Results and discussion. The description of the main features of the quality management systems ISO and Lean, as well as their comparison have been made. Information on the use of these systems in healthcare organizations is given. Currently, the Lean manufacturing system has been implemented in all healthcare organizations in the province of Saskatchewan (Canada), and a large-scale implementation has begun in the Russian Federation. Many medical organizations are implementing Lean system on their own initiative. Most publications have positive feedback on the Lean application. However, there are also several critical articles that the published positive reports lack a strong evidence base. In addition, it is impossible to compare the reports of different organizations due to the lack of a unified system for evaluating the effectiveness of Lean. Conclusion. The Lean manufacturing system is increasingly being used in healthcare organizations. Mostly positive results of Lean application are reported. However, the issue of its effectiveness in healthcare requires further research, since most of the reports cannot be considered as hard evidence. Keywords: quality management system, quality of care, lean management, customer satisfaction

scholarly journals Implementing a quality management system in the Croatian public administration

2021 ◽  
Vol 34 (1) ◽  
pp. 213-223
Author(s):  
Ivana Čandrlić-Dankoš
Keyword(s):  
Quality Management ◽  
Public Administration ◽  
Management System ◽  
Business Processes ◽  
Quality Management System ◽  
Management Systems ◽  
Quality Management Systems ◽  
Positive Effects ◽  
Professional Research ◽  
The Republic

Purpose: On the example of a regional self-government unit, the paper aims to provide additional evidence to support the notion that the application of a quality management system (QMS) in public administration produces positive change in organizational culture, improves business processes as well as the quality and delivery of services, etc., and, as such, is a necessary precondition for modernization and improvement of its efficiency. Methodology: International scientific and professional research shows that the application of quality management systems in public administration is a prerequisite for modernization and improvement of overall system efficiency. The paper gives an overview of the QMS implementation in public administration in the Republic of Croatia and presents the effects of the application of the international standard ISO 9001 in Osijek-Baranya County. Results: The results indicate that the application of QMS in Osijek-Baranya County has had significant effects on the operation of public administration. The most significant among them are financial savings, increased transparency, acceleration of business processes, etc. Conclusion: The application of a quality management system in public administration has produced positive effects especially in terms of improving (streamlining and speeding up the processes as well as increasing transparency of work thus providing an avenue towards modernizing and improving the overall efficiency of public administration.

scholarly journals Application of Standards in Auditing of Stations for Technical Inspection of Vehicles

2012 ◽  
Vol 21 (3) ◽  
pp. 191-198 ◽  
Author(s):  
Goran Zovak ◽  
Ivo Čala ◽  
Igor Šiško
Keyword(s):  
Quality Management ◽  
Key Words ◽  
Traffic Safety ◽  
Management System ◽  
Quality Management System ◽  
Direct Consequence ◽  
The Public ◽  
Technical Inspection ◽  
The Republic

The HRN EN ISO/IEC 17020:2005 requirements have been applied to the auditing of the operation of the stations for technical inspection of vehicles which, as part of the system of technical inspections and registration of vehicles in the Republic of Croatia is carried out by the Croatian Automobile Club, based on the public accreditation issued by the Ministry of the Interior of the Republic of Croatia. The direct consequence of the application of this standard, i. e. the implementation of the quality management system is the improvement of the quality and efficiency in performing the respective activity, thus raising the level of technical roadworthiness of vehicles, i. e. traffic safety on the roads in the Republic of Croatia. KEY WORDS: supervisory/inspection bodies, quality, quality management, technical inspection of vehicles, auditing

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